Coronavirus information for TAC clients
We continue to work with government, health agencies and our providers to ensure TAC clients receive the care they need with minimal disruption during these challenging times.
The Department of Health and the Department of Health and Human Services (DHHS) websites are regularly updated with coronavirus news and advice, current facts and figures, key contacts and phone numbers.
If you are a TAC client, please check this page for regular updates.
If you suspect you may have coronavirus, please call the Department of Health and Human Services dedicated hotline on 1800 675 398. Only use Triple Zero (000) for emergencies.
Information in your language
If you need COVID-19 information in your own language, please visit the Department of Health and Human Services (DHHS) website for translated information.
The Health translations website also has the definitive collection of COVID-19 resources that is updated daily. These include critical fact sheets, videos, and posters currently available in 70 languages. You can access these resources here.
We can also arrange an interpreter for appointments related to your transport accident. Find out more here.
Even though we are being asked to stay home as much as possible, it is very important that you keep up your medical care and treatment. If you wait this could delay your recovery.
You can now do some medical appointments over the phone or video call using a service called telehealth. The TAC can pay for the telehealth appointments you need to help your recovery from your transport accident. Find out more about telehealth.
Look after your mental health and wellbeing
If you're not able to go out at the moment, there are great digital mental health services available. We've put together a range of resources that are available for all TAC clients.
Psychologists from the TAC's clinical Panel have also put together some information about how to look after your mental health during the pandemic.
Due to the current situation we have some different options for how you can contact us.
We appreciate your patience and ask if you can minimise repeat calls or requests about the same enquiry.
1. Use our myTAC app or web portal to send and receive messages. You can also send us documents, receipts and requests for reimbursement
2. Use the Contact us online form
3. If you have a direct line for your TAC claims manager you can contact them on that number.
Phone lines - urgent calls only
We recommend that you only call 1300 654 329 for urgent matters. If we are unable to answer your call you will be prompted to leave a message. Our staff are monitoring all messages and will call you back as soon as possible.
Frequently asked questions
Updated Monday, 17 August 2020
If you have questions or concerns about accessing your usual essential supports (such as attendant care services, medication, disability aids and equipment) please contact your provider in the first instance.
For older FAQs, please check the other pages in this section.
Can home services (child care, cleaning, gardening) still be funded under Stage 4 restrictions?
In some circumstances. You will need to speak to your health care providers about your individual support needs. They will then make recommendations to the TAC based on their assessment.
Any service delivery needs to adhere to Department of Health and Human Services COVID-19 requirements.
The TAC does not issue worker permits for those impacted by current restrictions. Please visit the DHHS website for the latest government advice and information about worker permits and permitted workplaces and services.
Can I attend medical appointments under current restrictions?
The latest government guidelines outline the reasons you can leave home under current restrictions. You are permitted to leave home to visit a doctor or other health professional, or for medicine and medical supplies.
Due to current restrictions there may also be other options available to help you access health services without leaving your home. This may include appointments using telehealth (phone or video call). Speak to your health provider about your options.
If you have any symptoms of coronavirus please seek advice before leaving home. Call the 24-hour coronavirus hotline on 1800 675 398, your general practitioner or use the DHHS online self-assessment tool.