Information for TAC providers

During the COVID-19 pandemic we are working with government, health agencies and our providers to ensure TAC clients receive the care they need with minimal disruption.

If you are a TAC provider, please check this page for regular updates. We'll post new information in the FAQ section on this page.

You can find older information in the relevant pages within this section.

General provider information

TAC providers are expected to have the necessary plans in place to ensure continuity of care for TAC clients.

You should regularly check the Department of Health website for the latest COVID-19 advice and resources.

Frequently asked questions

New FAQs

Updated Tuesday, 4 August 2020

Can home services (child care, cleaning, gardening) still be provided to TAC clients under Stage 4 restrictions?

For information relating to the latest government announcement and what this means for your business visit the DHHS website and access the document, 'Guide for business - stage 4 restrictions'.

Note: We continue to fund home services for TAC clients to meet their health, safety, recovery and/or support needs when required as result of their transport accident injuries and recommended by a health professional.

Where can I find specific information to support my clients living with disability during COVID-19?

The Australian Government Department of Health has created a webpage with comprehensive information on Coronavirus Advice for People with Disability, where you can find a range of resources that will assist you in supporting people with disability during the pandemic. It includes easy to read brochures and Auslan videos about COVID-19 that people with disability may find useful.

Clients can also access:

  • The Australian Government Department of Social Services' Disability Information Helpline to support people with disability, their families and carers during COVID-19. This helpline provides information and referrals as well as easy to read resources about the pandemic.
  • Easy read versions of official government Coronavirus resources on the Information Access Group website.
  • The Information Access Group's easy read magazine with information and tips for people with disability at home.