Health and safety

How can providers safely deliver support and services to TAC clients?

All providers are encouraged to review their business continuity and contingency plans to ensure they can deliver critical support and services for TAC clients whilst limiting their risk of exposure to COVID-19.

The TAC recognises and supports providers’ need to potentially reduce community access and some face to face contacts whilst ensuring continuity of critical service and support needs, and staff health, safety and availability.

What if I need to reduce my service capacity?

Providers should communicate regularly with clients regarding any changes to regular services and explain the reasons for this change.

Please contact the TAC if you have reduced service capacity that you feel will negatively impact on the client’s health and safety.

What are the expectations around infection control?

Health and disability providers are expected to have infection control protocols in place to help detect and control the spread of any infections and ensure safe work practices.

For this reason the TAC cannot pay for rubber gloves, hand disinfectants and other consumables that should be provided as part of usual service.

Providers are expected to communicate regularly with their workforce and ensure they follow correct infection control practices to minimise the risk to clients and themselves. For more information, access the Australian Government Department of Health website.

Can I ask the TAC for a client’s COVID-19 status?

The TAC is bound by privacy laws and may not be able to disclose a client’s COVID-19 status to you. If you are seeking this information you will need to ask the client’s claims manager. The claims manager will work with the TAC privacy team to determine if this information can be shared. You will then be notified either that the information cannot be disclosed, or can be shared. If the information can be shared, the claims staff member will be required to continue to work within TAC legislation and policy.