Choosing a supported accommodation service

If we can pay for the care you need at a supported accommodation service, the next step is to choose the accommodation that is right for you.

This information will help you understand the different types of supported accommodation services available.

Remember, your TAC Support Coordinator is there to help you make an informed choice and clarify anything you are unsure about.

Each type of supported accommodation service provides varying levels of support and care in different environments. It is important that you are aware of the levels of support and care each type of service provides. You should consider the features of the service that are important to you.

Together, you, your TAC Support Coordinator and treating health professionals will work out the level of support you need. Your TAC Support Coordinator will also tell you if you will be responsible for any fees to do with your move to a supported accommodation service.

Types of supported accommodation services

There are three types of supported accommodation services:

  • Supported residential services
  • Shared supported accommodation - also referred to as group home, community group home or shared group home
  • Residential aged care facilities

Supported residential services

A Supported Residential Service (SRS) is for people who need a low level of support. Staff at a SRS provide care including assistance with showering, personal hygiene, toileting, dressing, meals and medication. Some SRS also provide nursing or allied health services. Depending on the SRS, there may be up to 60 people receiving housing and support in the one setting.

Shared supported accommodation

Shared Supported Accommodation (SSA) facilities are for people who need a medium level of support. They are houses with paid carers that provide personal care, nursing rehabilitation, housekeeping, meal and laundry services. There are usually less than seven people receiving housing and support in the same setting. There is also a sleep over facility for staff.

Residential aged care facilities

There are two types of residential aged care facility:

  • High level care - also called a nursing home, and
  • Low level care - also called a hostel.

High level care facilities are for people who need a high level of support. They provide 24 hour nursing care for residents and are staffed by registered and enrolled nurses, nursing assistants or personal care assistants. Generally, these facilities are most suitable for a person who is older and who requires 24 hour nursing care.

Low level care facilities are for people who need a low level of support. They provide 24 hour supervision for residents and are staffed by personal care assistants, under nursing supervision, to assist with meals, activities of daily living and medication.

Understanding which service is right for you

It is important to choose a supported accommodation service that meets your needs and can help you maximise your independence.

Your TAC Support Coordinator may suggest visiting a couple of supported accommodation services to ask questions that will help you make a decision.

It is a good idea to have at least three options so you can compare the features and supports. Remember that you may not find a service that meets all your needs, so it is best to consider the factors that are most important to you. You can use this checklist to help you.


Choosing a supported accommodation service – checklist

Accommodation option 1:

Accommodation option 2:

Accommodation option 3:

Things to consider Option 1 Option 2 Option 3
Is the location convenient? Is it near public transport, family, clubs, friends?    
Does the building have the physical access you need?    
Is the daily routine flexible or fixed? Will it help you on your journey to independence?    
What social activities are there, and is the supported accommodation service sensitive to any cultural or religious requirements?    
Will the service meet your specific health needs?    
How many staff are on duty during the day and at night?    
Are the fees reasonable and what do they cover?    
Does the facility offer good value for money?    
Can family and friends visit without restriction?    
Do meals appear to be varied and nutritious?    
What are the arrangements if you need to be away for a period of time?    
What are the policies relating to smoking and alcohol? Does this suit you?    
Is there enough space for your belongings?    
Is there an outdoor sitting area?    
Does the service have a process for managing complaints?    
Has the service provided you with a copy of a document outlining resident’s rights and responsibilities and discussed the tenancy agreement with you?