What is attendant care or post acute support?
Attendant care and post acute support are support services which helps you at home with things like showering, dressing and moving about. You can also get help with daily tasks like shopping or banking.
Attendant care is usually long term and can include daytime or overnight support, depending on your needs.
Post acute support is usually for people who need temporary or short term support.
Will you pay for these services?
Yes, we can pay for attendant care or post acute support services if your doctor or treating team recommends that you need this help.
We will work with you and your doctor or treating team to make sure you get the support you need to help you with the tasks of everyday living and to achieve your independence goals after a transport accident.
Who can provide attendant care or post acute support services?
Your attendant care provider must be registered with us before they can provide these services. This means a provider’s policies and work practices have met our high standards. We monitor attendant care providers to make sure that these standards are maintained.
See our list of TAC registered providers.
How can I get attendant care services?
Your doctor or treating team will recommend that you need help with personal care and everyday living after your accident. A Functional Independence Assessment may be completed and sent to us.
We will then work with your treating team to make sure you get the help you need.
How can I get post acute support services?
Your hospital or treating team will recommend that you need help with personal care and everyday tasks such as shopping and banking after you are discharged back home.
We will then work with your treating team to make sure you get the help you need.
Attendant care fees
Effective 29 June 2020
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and Carer Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $48.46 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $53.47 |
| - Weekday (Night) midnight - 6am | AT0020 | $54.47 |
| - Saturday | AT0020 | $66.66 |
| - Sunday | AT0020 | $86.88 |
| Inactive overnight Support (8 hour shift inclusive of one hour active) | AT0025 | $196.28 |
| Program Establishment † | AT0005 | $1,314.54 |
| Approved Travel Costs (per km) | AT0010 | $0.78 |
| Daily Support: Standard | AT0020 | $563.73 |
| Daily Support: Complex | AT0020 | $730.51 |
Attendant Care
The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:
- The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
- A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and Carer Training | AT0020 | $50.88 |
| Weekend Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and Carer Training | AT0020 | $67.56 |
| Inactive overnight Support (8 hour shift inclusive of one hour active) | AT0025 | $144.38 |
| Program Establishment † | AT0005 | $1,380.27 |
| Approved Travel Costs (per km) | AT0010 | $0.78 |
| Daily Support: Standard | AT0020 | $591.92 |
| Daily Support: Complex | AT0020 | $767.04 |
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and Carer Training | AT0020 | $46.64 |
| Weekend Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and Carer Training | AT0020 | $61.92 |
| Inactive overnight Support (8 hour shift inclusive of one hour active) | AT0025 | $132.33 |
| Program Establishment † | AT0005 | $1,265.08 |
| Approved Travel Costs (per km) | AT0010 | $0.76 |
| Daily Support: Standard | AT0020 | $542.52 |
| Daily Support: Complex | AT0020 | $703.02 |
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and Carer Training | AT0020 | $44.86 |
| Weekend Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and Carer Training | AT0020 | $59.54 |
| Inactive overnight Support (8 hour shift inclusive of one hour active) | AT0025 | $127.30 |
| Program Establishment † | AT0005 | $1,217.01 |
| Approved Travel Costs (per km) | AT0010 | $0.76 |
| Daily Support: Standard | AT0020 | $521.90 |
| Daily Support: Complex | AT0020 | $676.31 |
† Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client. |
Attendant care (IRQS) fees
Effective 29 June 2020
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| IRQS Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and TAC Client Specific Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $52.54 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $57.96 |
| - Weekday Active Over Night midnight - 6am | AT0020 | $59.05 |
| - Saturday | AT0020 | $72.26 |
| - Sunday | AT0020 | $93.96 |
| Shared Care Service (per staff person) | AT0020 | $78.20 |
| Inactive Overnight Care (8 hour shift inclusive of one hour active) | AT0025 | $212.76 |
| Weekday Active Overnight Care (per hour) | AT0025 | $59.05 |
| Care on a public holiday | AT0020 | $117.64 |
| Shared Care on a public holiday (per staff person) | AT0020 | $129.26 |
| Program Establishment Fee† | AT0005 | $1380.10 |
| Approved Travel (per km) | AT0010 | $0.78 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $585.81 |
| Public Holiday Rate Standard Daily Support | AT0020 | $928.19 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $760.77 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,211.39 |
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:
- The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
- A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday IRQS Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and TAC Client Specific Training | AT0020 | $55.17 |
| Weekend IRQS Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and TAC Client Specific Training | AT0020 | $73.23 |
| Shared Care Service (per staff person) | AT0020 | $82.11 |
| Overnight Care (8 hour shift inclusive of one hour active) | AT0025 | $155.17 |
| Active Overnight Care (per hour) | AT0020 | $55.17 |
| Care on a public holiday | AT0020 | $124.74 |
| Shared Care on a public holiday (per staff person) | AT0020 | $135.72 |
| Program Establishment Fee† | AT0005 | $1449.11 |
| Approved Travel (per km) | AT0010 | $0.78 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $615.10 |
| Public Holiday Rate Standard Daily Support | AT0020 | $974.60 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $798.81 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,271.96 |
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday IRQS Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and TAC Client Specific Training | AT0020 | $50.56 |
| Weekend IRQS Attendant Care (per hour) including Personal Care, Community Access Support, Therapy Support, Post Acute Care and TAC Client Specific Training | AT0020 | $67.12 |
| Shared Care Service (per staff person) | AT0020 | $75.26 |
| Overnight Care (8 hour shift inclusive of one hour active) | AT0025 | $142.22 |
| Active Overnight Care (per hour) | AT0020 | $50.56 |
| Care on a public holiday | AT0020 | $114.33 |
| Shared Care on a public holiday (per staff person) | AT0020 | $124.40 |
| Program Establishment Fee† | AT0005 | $1,328.17 |
| Approved Travel (per km) | AT0010 | $0.76 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $563.77 |
| Public Holiday Rate Standard Daily Support | AT0020 | $893.26 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $732.14 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1165.81 |
† Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client. |
Coronavirus update
The TAC is unable to send or receive hard copy documents at this time. We have some different options for you to send us forms, documents or receipts for reimbursement.
Reimbursements
- myTAC
Please use our app or web portal, myTAC to ask for reimbursements. Go to upload documents > reimbursement form and send us a photo of your receipt or proof of payment and a description of what you've paid for. - Email
If you can't use myTAC to send your receipts, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
Forms and documents
- myTAC
Please use our app or web portal, myTAC to send forms or documents. Go to upload documents > submit documents and send us a photo of your form or document. - Email
If you can't use myTAC to send your forms or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
Attendant care - choosing an agency
Summary:
Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.
Coronavirus update
The TAC is unable to send or receive hard copy documents at this time. Please email forms or other documents to info@tac.vic.gov.au and include the client's claim number in the subject line.
Attendant care provider list
| Provider | Address | Suburb | State | Post-code | Phone | Website | Day | Night |
|---|---|---|---|---|---|---|---|---|
| OnCall | ||||||||
| 121 Care Inc | PO Box 368 | COTTON TREE | QLD | 4558 | (07) 5443 9777 | www.qla.org.au | ||
| Ability Assist | 13 Geum Street | HADFIELD | VIC | 3046 | (03) 6306 1770 | www.abilityassist.com.au | ||
| Ability Plus | 47A Wangara Road | CHELTENHAM | VIC | 3192 | (03) 9555 1150 | www.abilityp.com.au | Yes | Yes |
| Able Australia | Locked bag 400 | SURREY HILLS | VIC | 3127 | 1300 225 369 | www.ableaustralia.org.au | Yes | Yes |
| Absolute Care & Health | Level 3, 199 Toorak Road | SOUTH YARRA | VIC | 3141 | (03) 9827 8899 | www.absolutecarehealth.com.au | Yes | Yes |
| Absolute In Home Care Services | 1st floor, 81 Burgundy St | HEIDELBERG | VIC | 3084 | (03) 9455 8989 | www.ihcare.com.au | ||
| Accommodation & Care Solutions Pty Ltd | 1 Avoca St | HIGHETT | VIC | 3190 | (03) 9598 4620 | www.acares.com.au | Yes | Yes |
| Advanced Care Australia | Suite 3 A / Heidi St | KULUIN | QLD | 4558 | (07) 5443 4955 | www.advancedcare.com.au | Yes | |
| After-Care (A'sia) Pty Ltd | 1337 Point Nepean Rd | ROSEBUD | VIC | 3927 | 1300 464 663 | www.after-care.com | ||
| All About Caring | Suite 101, 41-57 George St | PARRAMATTA | NSW | 2150 | 1300 135 506 | www.allaboutcaring.com.au | Yes | Yes |
| Alpha Nursing | 8 Centreway | KEILOR EAST | VIC | 3033 | 1300 493 608 | www.alphanursing.com.au | Yes | |
| Amicus | 100 Queen St | BENDIGO | VIC | 3550 | (03) 5441 2666 | www.amicus.org.au | ||
| Anglicare Tasmania | GPO BOX 1620 | HOBART | TAS | 7001 | ||||
| Annecto | 81 Cowper Street | FOOTSCRAY | VIC | 3011 | 1800 266 328 | www.annecto.org.au | ||
| AQA Qualcare | 440 Heidelberg Road | FAIRFIELD | VIC | 3078 | (03) 9489 0777 | www.aqavic.org.au | ||
| Arbias | 27 Hope Street | BRUNSWICK | VIC | 3056 | 03) 8388 1222 | www.arbias.org.au | ||
| Arcare Pty Ltd | 346 South Road | HAMPTON EAST | VIC | 3188 | (07) 3393 7110 | www.arcare.com.au | ||
| Australian Home Care Services Pty Ltd | 1183 Toorak Road | CAMBERWELL | VIC | 3124 | 1300 303 770 | www.ahcs.org.au | Yes | Yes |
| Australian Unity | 114 Albert Road | SOUTH MELBOURNE | VIC | 3205 | 1300 160 170 | www.australianunity.com.au | ||
| Axess Ability | PO Box 1243 | MOUNTAIN GATE | VIC | 3156 | (03) 9752 2691 | www.axessability.net.au | ||
| Baptist Village Baxter | 8 Robinson Road | FRANKSTON | VIC | 3199 | (03) 5971 1349 | www.villagebaxter.com | ||
| Better Care Options | Suite 9, 214 Bay Street | BRIGHTON | VIC | 3186 | (03) 9596 0898 | |||
| Better Living Home Care | 312 Waverley Road | MALVERN EAST | VIC | 3145 | 1300 307 344 | www.betterlivinghomecare.com.au | ||
| Blue Cross Community Care Services Group Pty Ltd | Level 1, 117 Camberwell Road | HAWTHORN EAST | VIC | 3123 | (03) 9828 1200 | www.bluecross.com.au | ||
| Booroongen Djugun | 337-351 River Street | GREENHILL VIA KEMPSEY | NSW | 2440 | (02) 6560 2100 | booroongendjugun.com.au | ||
| Brophy Family and Youth Services | 210 Timor Street | WARRNAMBOOL | VIC | 3280 | (03) 5561 8888 | www.brophy.org.au | ||
| Buloke Shire Council | PO Box 1 | WYCHEPROOF | VIC | 3527 | 1300 520 520 | www.buloke.vic.gov.au | ||
| Calvary Community Care | 551 Blackburn Road | MOUNT WAVERLEY | VIC | 3149 | 1300 302 588 | www.calvarycommunitycare.org.au | ||
| Care 1 Pty Ltd | PO Box 2369 | CAULFIELD | VIC | 3161 | 1300 422 731 | www.care1.com.au | Yes | Yes |
| Care Companions (Monash) Pty Ltd | 17 Shepherd Road | GLEN WAVERLEY | VIC | 3150 | (03) 9550 1808 | www.carecm.com.au | ||
| Care For You | 201/18 Kavanagh Street | SOUTHBANK | VIC | 3006 | (03) 9909 0050 | www.careforyou.com.au | Yes | Yes |
| CareChoice | Hallmarc Business Park, Building E7 2A Westall Rd | CLAYTON | VIC | 3168 | 1300 737 942 | www.carechoice.net.au | Yes | Yes |
| Carers Network Victoria | Unit 3, 63 Clarence Street | ELSTERNWICK | VIC | 3185 | (03) 8488 9982 | www.carersnetworkaustralia.com | ||
| Caring Support @ Home | 2A/12-16 Garden Blvd | DINGLEY VILLAGE | VIC | 3172 | (03) 9131 5187 | www.caringsupportathome.com.au | ||
| Centacare Community Services | 25B/207 Currumburra Road | ASHMORE | QLD | 4214 | (07) 5656 0555 | www.centacarebrisbane.net.au | ||
| Chriscare | 13 Short Street | STAWELL | VIC | 3380 | (03) 5358 3730 | |||
| Christie Centre | 115 Twelfth Street | MILDURA | VIC | 3500 | (03) 5023 2761 | www.christiecentre.com.au | ||
| Colac Otway Disability Accommodation (CODA) | PO BOX 370 | COLAC | VIC | 3250 | (03) 5231 1573 | |||
| Colbrow Homecare | PO BOX 4012 | BOX HILL SOUTH | VIC | 3128 | 1300 331 103 | www.colbrowhomecare.com.au | ||
| Comm Care | 11 Royton Street | BURWOOD EAST | VIC | 3151 | (03) 9803 3504 | www.commcarehomecare.com | Yes | Yes |
| Community Accessibility | PO BOX 1596 | WODONGA | VIC | 3689 | 1300 704 530 | |||
| Community Living & Respite Services | 26A Percy Street | ECHUCA | VIC | 3564 | (03) 5480 2388 | www.clrs.org.au | Yes | Yes |
| ConneXtions Limited | 1A Footmark Court | WEST WODONGA | VIC | 3689 | (02) 6024 2460 | www.connextions.org.au | ||
| COOINDA | 35 Dow St | TERANG | VIC | 3264 | (03) 5592 1533 | |||
| Co-ordinated Support Services | 5/3A Takalvan Street | BUNDABERG | QLD | 4670 | www.coordinatedsupport.com.au | |||
| Corryong Health | 20 Kiell Street | CORRYONG | VIC | 3707 | www.corryonghealth.org.au | |||
| CPL Choice Passion Life | 340 Adelaide Street | BRISBANE | QLD | 4001 | 1800 275 753 | www.cpl.org.au | ||
| Darebin Lodge | 116 Tyler Street | PRESTON | VIC | 3072 | www.darebinlodge.com.au | |||
| Dependable Care | 15A Tovey Street | RESERVOIR | VIC | 3073 | 0411 273 166 | www.dependablecaredrps.com.au | ||
| Disability Connect Victoria | Unit 1, 126 Albert Road | WARRAGUL | VIC | 3820 | (03) 9052 4470 | www.dcvic.com.au | Yes | Yes |
| The Disability Trust | PO Box 395 | FAIRY MEADOW | NSW | 2519 | www.disabilitytrust.org.au | |||
| DJ Health | PO Box 388 | BIGGERA WATERS | QLD | 4216 | 1300 227 348 | |||
| Drake Medox | 40/55 Collins St | MELBOURNE | VIC | 3000 | 1300 360 070 | www.drakemedox.com.au | ||
| EACH | Building 2, 254 Canterbury Rd | BAYSWATER | VIC | 3153 | (03) 8720 1100 | www.each.com.au | ||
| Encompass Community Services | 79 Gheringhap Street | GEELONG | VIC | 3220 | (03) 5222 3377 | www.encompass-cs.org.au | ||
| Endeavour Foundation | PO Box 3555 | TINGALPA | QLD | 4173 | www.endeavour.com.au | Yes | Yes | |
| Eskleigh Foundation | 16087 Midland Hwy | PERTH | TAS | 7300 | (03) 6398 7100 | www.eskleigh.com.au | ||
| Estia Health | 357 Camberwell Road | CAMBERWELL | VIC | 3124 | (03) 9811 9777 | www.estiahealth.com.au | ||
| Family Based Care Association North West Inc | PO Box 510 | BURNIE | TAS | 7320 | (03) 6431 8411 | |||
| Farris Care Services | Suite 3, 79 Chetwynd Street | NORTH MELBOURNE | VIC | 3051 | (03) 7015 8601 | www.farriscare.com.au | ||
| FBA Care Pty Ltd | 502-506 Geelong Road | TOTTENHAM | VIC | 3012 | 1300 809 566 | www.fbacare.com.au | ||
| Flexi Support | Suite 6, 799 Springvale Rd | MULGRAVE | VIC | 3170 | (03) 9560 3333 | www.flexisupport.com.au | Yes | Yes |
| Focal Community Services | 6 Canning Street | NORTH IPSWICH | QLD | 4305 | (07) 3812 2014 | www.focal.org.au | ||
| Focus Support Services Ptd Ltd | 82 Schotters Road | MERNDA | VIC | 3754 | 0412 623 877 | www.focussupportservices.com.au | ||
| Fraser Coast Family Networks | PO BOX 578 | MARYBOROUGH | QLD | 4650 | (07) 4123 4735 | |||
| Gannawarra Shire Council | 47 Victoria Street | KERANG | VIC | 3579 | (03) 5450 9333 | www.gannawarra.vic.gov.au | Yes | |
| Gateway Health | 155 High Street | WODONGA | VIC | 3690 | (03) 5723 2000 | www.gatewayhealth.org.au | Yes | Yes |
| GenU | 1 Riverview Terrace | BELMONT | VIC | 3215 | (03) 5249 8900 | www.genu.org.au | Yes | Yes |
| Give a Care | PO Box 7063 | BEAUMARIS | VIC | 3193 | 0447 277 123 | www.giveacare.com.au | ||
| Headway ABI Australia | Unit 1 - 15 Distribution Avenue | MOLENDINAR | QLD | 4214 | (07) 5574 4311 | https://www.headwayabiaustralia.org | ||
| Healthscope Independence Services | 7 Belmore Road | BALWYN NORTH | VIC | 3104 | www.healthscope.com.au | Yes | Yes | |
| Hearth Support Services | 182 Waverley Road | MALVERN EAST | VIC | 3145 | 1800 894 013 | www.hearthaustralia.com.au | ||
| Heathcote Health | 39 Hospital Street | HEATHCOTE | VIC | 3523 | (03) 5431 0900 | www.heathcotehealth.org | ||
| Hendercare | 81 Flinders Street | ADELAIDE | VIC | 5000 | 1300 764 433 | www.hendercare.com.au | ||
| Home Care Assistance South East Melbourne | PO Box 3084 | FRANKSTON EAST | VIC | 3199 | (03) 9005 1159 | www.homecareassistance-se-melbourne.com.au | ||
| Home Instead Senior Care Bayside/logan Central | PO Box 329 | CAPALABA | QLD | 4157 | ||||
| Home Instead Senior Care Brisbane North | 2 Chatham Street (cnr. of Oxley Ave) | MARGATE | QLD | 4019 | (07) 3482 0800 | www.homeinstead.com.au | Yes | Yes |
| Home Instead Senior Care Melbourne, Maidstone & Western suburbs | Suite 108, 44-56 Hampstead Rd | MAIDSTONE | VIC | 3012 | Yes | Yes | ||
| Home Instead Senior Care Outer East Melbourne | Suite 3, 62-64 Main St | UPWEY | VIC | 3158 | Yes | Yes | ||
| Hunter Disability Services | 100 Corlette Street | COOKS HILL | NSW | 2300 | 0467 531 902 | |||
| HYPAR | 14 Todd Road | LAWTON | QLD | 4501 | (07) 3285 6807 | www.hypar.com.au | ||
| Independence Australia | 208 Wellington Street | COLLINGWOOD | VIC | 3066 | 1300 704 456 | www.independenceaustralia.com | Yes | Yes |
| Independent Disability Services | Suite 3.01, Level 3, 60 Leicester Street | CARLTON | VIC | 3053 | ||||
| Indigo North Health Incorporated | 168 High Street | RUTHERGLEN | VIC | 3685 | www.inh.org.au | |||
| InLife Independent Living Ltd | Level 2, 696 Bourke Street | MELBOURNE | VIC | 3000 | 1800 465 433 | www.inlife.org.au | ||
| Integratedliving Australia Ltd | 3 Wilkinson Ave | MUSSWELLBROOK | NSW | 2333 | (02) 6576 0200 | www.integratedliving.org.au | ||
| Interact Australia | 267 High Street | PRESTON | VIC | 3072 | (03) 8650 7000 | interactaustralia.com.au | ||
| Just Better Care - Gippsland | 40 Prince Street | ROSEDALE | VIC | 3847 | (03) 4114 3000 | www.justbettercare.com/gippsland | ||
| Just Better Care - Gold Coast | Unit 1, 220 Varsity Parade | VARSITY LAKES | QLD | 4227 | (07) 5577 3600 | justbettercare.com/gold-coast | ||
| Just Better Care - Hume Southern Riverina | 536 Kokoda Rd | COBRAM | VIC | 3644 | (03) 5873 2034 | www.justbettercare.com.au | Yes | Yes |
| Just Better Care - Melbourne Bayside | Suite 9, 214 Bay Street | BRIGHTON | VIC | 3186 | (03) 9596 2444 | www.justbettercare.com/melbourne-bayside | Yes | Yes |
| Just Better Care - Melbourne Inner East | 176 Adderley Street | WEST MELBOURNE | VIC | 3003 | (03) 9070 3436 | http://justbettercare.com/melbourne-inner-east/about-us | Yes | Yes |
| Just Better Care - Mornington | Level 1, Suite 2, 346 Main Street | MORNINGTON | VIC | 3931 | (03) 5972 1860 | www.justbettercare.com.au | ||
| Just Better Care - Sunshine Coast | 2/2 Coora Crescent | CURRIMUNDI | QLD | 4551 | (07) 5353 5111 | www.justbettercare.com.au | Yes | Yes |
| Just Better Care - Western Victoria | 13 De Castella Dve | HORSHAM | VIC | 3400 | www.justbettercare.com.au/western-victoria/home | |||
| Just For U Care Specialists | 101/424 Warrigal Road | HEATHERTON | VIC | 3202 | (03) 9578 3024 | www.jfu.net.au | Yes | Yes |
| Kare One Pty Ltd | PO Box 785 | BEACONSFIELD | VIC | 3809 | www.kareone.com.au | |||
| Katungul Aboriginal Corporation Regional Health and Community | 26 Princess Hwy | NAROOMA | NSW | 2537 | (02) 4476 2155 | www.katungul.org.au | Yes | Yes |
| KinCare Health Services | Su 26, 270 Ferntree Gully Road | NOTTING HILL | VIC | 3168 | (03) 9501 3097 | www.kincare.com.au | ||
| Kinder Caring Home Nursing Services | Level 10/499 St Kilda Rd | MELBOURNE | VIC | 3004 | 1300 796 675 | www.kindercaring.com.au | ||
| Kyeema Support Services | PO Box 86 | PORTLAND | VIC | 3305 | (03) 5521 7820 | |||
| La Vita Care | PO Box 196 | MALVERN | VIC | 3144 | (03) 9889 0357 | Yes | Yes | |
| Life Health Services | Level 1, 104A Amada Dandenong Plaza, Cnr Walker and McCrae Streets | DANDENONG | VIC | 3175 | (03) 9212 3590 | http://lifehealthservices.com.au | ||
| Lifestyle Centred Services | 434 Nepean Highway | FRANKSTON | VIC | 3199 | (03) 9483 4755 | www.lifestylecentred.com.au | Yes | Yes |
| Lifestyle Solutions | Suite 1, 7-9 Mallett Rd | TULLAMARINE | VIC | 3076 | (03) 9338 1867 | www.lifestylesolutions.org.au | Yes | Yes |
| Live Tasmania | PO Box 1003 | MOONAH | TAS | 7009 | ||||
| LiveBetter Community Services | Level 1 435 Lords Place | ORANGE | NSW | 2800 | livebetter.org.au | |||
| Mambourin | 159 Derrimut Drive | DERRIMUT | VIC | 3026 | (03) 9731 9200 | www.mambourin.org | ||
| MannaCare | 371 Manningham Road | DONCASTER | VIC | 3108 | (03) 9856 1270 | www.mannacare.org.au | Yes | Yes |
| McCallum Disability Services Inc | 29 Learmonth Street | BALLARAT | VIC | 3350 | www.mccallum.org.au | |||
| Mecwacare | 1287 Malvern Rd | MALVERN | VIC | 3144 | www.mecwacare.org.au | |||
| Melba Support Services | 40-50 Melba Ave | LILYDALE | VIC | 3140 | (03) 9212 0100 | www.melbasupport.com.au | ||
| Menzies Support Services (Dame Pattie Menzies Centre inc) | 2456 Goulburn Valley Hwy | ALEXANDRA | VIC | 3714 | (03) 5772 1888 | dpmc.org.au | ||
| Mercy Centre Lavington | PO Box 440 | LAVINGTON | NSW | 2641 | www.mercycentre.org.au | |||
| Mercy Home and Community Care | Level 212 Shelley Street | RICHMOND | VIC | 3121 | 1300 466 322 | www.mercyhealth.com.au | ||
| MHA Care | PO Box 376 | YARRAWONGA | VIC | 3730 | ||||
| Morcare Services Pty Ltd | 2/673 Boronia Road | WANTIRNA | VIC | 3152 | (03) 9800 4433 | www.morcare.com.au | Yes | Yes |
| Mpower | 71 Koroit St | WARRNAMBOOL | VIC | 3280 | (03) 5561 8111 | |||
| Neuro Practice Carer Support | 28 Moran Street | BENDIGO | VIC | 3550 | www.theneuropracticecarersupport.com | |||
| New Aged Care | 12 Brooke Street | WOODEND | VIC | 3442 | 0407 556 825 | www.newagedcare.com.au | ||
| Nextt Pty Ltd | Unit 2, 6 Railway Pde | CAMBERWELL | VIC | 3000 | (03) 9829 9120 | www.nextt.com.au | Yes | |
| Nextt Pty Ltd | 12-16 Chippen Street | CHIPPENDALE | NSW | 2008 | (02) 8736 7220 | www.nextt.com.au | Yes | |
| Nexus Primary Health | 72 Ferguson Street | BROADFORD | VIC | 3658 | 1300 773 352 | www.nexusprimaryhealth.org.au | ||
| ONCALL Group Australia | 2/660 Canterbury Road | SURREY HILLS | VIC | 3127 | (03) 9896 2468 | www.oncall.com.au | ||
| Open Minds | PO Box 8142 | WOOLLOONGABBA | QLD | 4102 | www.openminds.org.au | |||
| Outlook Victoria | 24 Toomuch Valley Road | PAKENHAM | VIC | 3810 | (03) 5940 1063 | www.outlookvic.org.au | ||
| PAL Providing all living support | PO Box 212 | NUMURKAH | VIC | 3636 | www.palssinc.org | |||
| Parkglen Home Care | 360 Cheltenham Road | KEYSBOROUGH | VIC | 3173 | (03) 9798 1633 | www.parkglen.com.au | ||
| People's First Choice Australia | Level 2, Suite 105, 19 Lacy Street | BRAYBROOK | VIC | 3019 | (03) 9317 8452 | www.pfca.com.au | ||
| Pinnacle | PO Box 359 | ARARAT | VIC | 3377 | www.pinnacleinc.com.au | Yes | Yes | |
| PNR Home Nursing & Health Care Services | PO Box 1600 | WODONGA PRI BX | VIC | 3689 | www.pnrhealthcare.com.au | |||
| Possability | 175 Collins Street | HOBART | TAS | 7000 | 1300 067 842 | www.possability.com.au | ||
| Real Community Services | PO Box 1249 | OXLEY | QLD | 4075 | (07) 3725 6500 | www.realcommunityservices.com.au | ||
| Royal Freemasons | Level 7, 580 St Kilda Rd | MELBOURNE | VIC | 3004 | 1800 756 091 | |||
| SAI Home and Community Care | Shop 6, 18-22 Beach Street | FRANKSTON | VIC | 3199 | www.saihomecare.com.au | |||
| Sapphire Noosa | 3 Adensfield Court | COOROIBAH | QLD | 4565 | 1300 881 884 | www.sapphirenoosa.com.au | Yes | Yes |
| SCOPE (Vic) Ltd | 31-45 Bennett Street | BENDIGO | VIC | 3550 | www.scopevic.org.au | Yes | Yes | |
| Serenity Mode | 212 Railway Parade | NOBLE PARK | VIC | 3174 | (03) 8518 5247 | www.serenitymode.com | Yes | Yes |
| Simply Helping - Bayside and Peninsula | 27 Buckley Street | NOBLE PARK | VIC | 3174 | (03) 9574 0924 | www.simplyhelping.com.au | Yes | Yes |
| Simply Helping - Central Highlands and Djerriwarrh | 109 Fisken Road | MOUNT HELEN | VIC | 3350 | www.simplyhelping.com.au | Yes | Yes | |
| Simply Helping - Geelong and Barwon | 21 Koomeela Drive | TORQUAY | VIC | 3228 | (03) 5261 4808 | www.simplyhelping.com.au/geelong-barwon | Yes | Yes |
| Simply Helping - Gippsland South & West | 13 Sedgwick Crt | LYNBROOK | VIC | 3975 | www.simplyhelping.com.au | |||
| Simply Helping - Goulburn Valley | 226 Faithfuls Creek Rd | EUROA | VIC | 3666 | (03) 5795 1635 | www.simplyhelping.com.au | ||
| Simply Helping - Inner & South Eastern Melbourne | 27 Buckley Street | NOBLE PARK | VIC | 3174 | (03) 9574 0924 | www.simplyhelping.com.au | Yes | Yes |
| Simply Helping - South West | 24 Pynsent Street | HORSHAM | VIC | 3400 | (03) 5381 2076 | www.simplyhelping.com.au | ||
| Skills Connection Inc. | 50 Rae Street | COLAC | VIC | 3250 | (03) 5231 2333 | www.skillsconnection.org.au | ||
| Skills Innovative Training Enterprise Inc. | 19 Moorefield Park Drive | WODONGA | VIC | 3690 | www.siteinc.org.au | |||
| Smarter Connections | Unit 15/326 Settlement Road | THOMASTOWN | VIC | 3074 | (03) 8256 3800 | www.smarterconnections.com.au | ||
| South Eastern Community Care | 12 Somerville Street | SORRELL | TAS | 7172 | (03) 6269 1200 | www.secommunitycare.com.au | ||
| Southern Cross Community Healthcare Pty Ltd | Level 1, 50 O'Connell St | PARRAMATTA | NSW | 2150 | 1800 989 000 | www.scch.com.au | ||
| Southern Stay Disability Services | 181 Fairy Street | WARRNAMBOOL | VIC | 3280 | (03) 5564 3444 | www.southernway.net | ||
| Spinal Life Australia | 109 Logan Road | WOOLLOONGABBA | QLD | 4102 | (07) 3391 2044 | www.spinal.com.au | ||
| St John's Community Care | Cnr Kamerunga and Fairweather Roads | REDLYNCH | QLD | 4870 | http://stjohnscommunitycare.org | |||
| Stellar Care | PO Box 1212 | EPPING | VIC | 3076 | 0458 008 225 | www.stellarcare.com.au | ||
| Sunraysia Residential Services (SRS) | 877 Fifteenth Street | MILDURA | VIC | 3500 | (03) 5022 1741 | www.srsinc.com.au | Yes | |
| Supreme Health Services | Unit 9, 9 Wyuna Road | CAULFIELD NORTH | VIC | 3161 | (03) 9571 2224 | www.supremehealthservices.com.au | Yes | |
| Synapse | PO Box 3356 | SOUTH BRISBANE | QLD | 4101 | (07) 3137 7400 | www.synapse.org.au | ||
| The Bridge Inc | PO Box 7030 | DANDENONG | VIC | 3175 | (03) 8710 8555 | www.thebridgeinc.org.au | Yes | Yes |
| The Tipping Foundation | Level 1, 1036 Dandenong Rd | CARNEGIE | VIC | 3163 | (03) 9564 1000 | www.tipping.org.au | ||
| Trio Support Services | 139-141 Langtree Avenue | MILDURA | VIC | 3500 | (03) 5022 7778 | www.triosupport.com.au | ||
| Triple B International | 61 Kilkenny Circle | WATERFORD | WA | 6152 | (08) 9450 8868 | www.triplebinternational.com.au | ||
| Uniting (Victoria and Tasmania) | Level 6, 250 Victoria Parade | EAST MELBOURNE | VIC | 3000 | (03) 9192 8100 | www.vt.uniting.org | ||
| Villa Maria Society | Locked Bag 20 | KEW | VIC | 3101 | www.villamaria.com.au | |||
| We are Vivid | PO Box 1 | ECHUCA | VIC | 3564 | www.murrayhumanservices.org.au | |||
| We Care Staffing Solutions | Suite 2, 13-15 Thompson Street | FRANKSTON | VIC | 3199 | (03) 9770 6372 | wecarestaffingonline.com.au | ||
| Wellways Australia | 276 Heidelberg Rd | FAIRFIELD | VIC | 3078 | www.wellways.org | Yes | Yes | |
| West Wimmera Health Service | PO Box 231 | NHILL | VIC | 3418 | (03) 5391 4222 | |||
| Woodbine Inc | 54 Craig Avenue | WARRACKNABEAL | VIC | 3393 | (03) 5398 2166 | www.woodbine.org.au | ||
| Yooralla | 244 Flinders Street | MELBOURNE | VIC | 3000 | (03) 9666 4500 | www.yooralla.com.au | ||
Attendant care
We’re here to help you get your life back on track after your transport accident.
If you need help with personal care and daily living after your accident, we can pay for attendant care provided within Australia, or for up to 8 weeks a year outside Australia.
From 26 September 2018, we can pay for an additional 4 weeks of attendant care outside of Australia when you need to travel as part of your employment.
If you require temporary services and support with personal care and everyday living after you leave hospital we can fund post acute support.
How attendant care will help
Attendant carers will visit you to help you with the activities of personal care, daily living or accessing the community. Attendant care can include daytime or overnight support, depending on your needs.
This support service aims to help you regain your independence and get back on track.
How post acute support will help
Attendant carers will visit you to help you with showering, dressing, mobility, banking and shopping.
This support service aims to support you while you recover and can do these tasks yourself.
Your safety
The TAC takes your care, safety and wellbeing very seriously. Your attendant care or post acute support should be delivered in a way that makes you feel safe and respected. For more information, please refer to Your Care.
Provider requirements
Your attendant care provider must be registered with us before they can provide attendant care or post acute support. Our Independent Registration against Quality Standards (IRQS) requirements ensure that providers that are registered with us have met high standards in regards to their policies and work practices, and we monitor providers to ensure that these standards continue to be met.
See our list of IRQS registered providers.
How we approve these services
After your transport accident, your doctor, occupational therapist or treating team may recommend that you need help with personal care and everyday living.
Your Occupational Therapist or other medical professional in your treating team will complete a Functional Independence Assessment for us, or will do a review and make us aware of your needs.
When necessary we will work with your treating team to ensure you get the attendant care you need, to support you and help you regain as much functional independence as possible.
If you require attendant care for a period of overseas travel, a member of your treating team should provide us with details of the travel and the care you require. We can approve attendant care for up to 8 weeks in any year while you are travelling overseas. An additional 4 weeks on top of those 8 weeks are available where you require attendant care while undertaking travel as part of your employment.
We may contact your treating team to discuss your progress or request an assessment, to make sure that:
- You have access to the most appropriate treatment and support.
- You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
- You are moving towards getting your life back on track or being able to live independently.
For post acute support services, your hospital will contact us to ask that you get the help with the tasks of everyday living while you recover at home.
How these services are paid for
We pay for these services:
- Directly to your service provider, when you have given them your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
There is a limit to how much we will pay for each service. If your service costs more than our maximum rate, you will need to pay the difference.
For a list of rates, see: TAC Attendant Care Fee Schedule.
If you are in receipt of individualised funding and utilising attendant care, see: Individualised Funding and Financial independence.
If you are travelling overseas, any attendant care should be provided by a suitable agency from your holiday destination.
We can only pay for up to 40 hours per week for any combination of post acute support, child care and home services (cleaning and gardening). Post acute support can only be paid for up to 5 years from your accident unless you have a ‘severe injury’.
What we won’t pay for
We cannot pay for services that:
- Do not treat, or are not related to, your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.
For providers
If you are an attendant care provider, please refer to our TAC Provider Guidelines.