Attendant care
What is attendant care or post acute support?
Attendant care and post acute support are support services which helps you at home with things like showering, dressing and moving about. You can also get help with daily tasks like shopping or banking.
Attendant care is usually long term and can include daytime or overnight support, depending on your needs.
Post acute support is usually for people who need temporary or short term support.
Will you pay for these services?
Yes, we can pay for attendant care or post acute support services if your doctor or treating team recommends that you need this help.
We will work with you and your doctor or treating team to make sure you get the support you need to help you with the tasks of everyday living and to achieve your independence goals after a transport accident.
Who can provide attendant care or post acute support services?
Your attendant care provider must be registered with us before they can provide these services. This means a provider’s policies and work practices have met our high standards. We monitor attendant care providers to make sure that these standards are maintained.
See our list of TAC registered providers.
How can I get attendant care services?
Your doctor or treating team will recommend that you need help with personal care and everyday living after your accident. A Functional Independence Assessment may be completed and sent to us.
We will then work with your treating team to make sure you get the help you need.
How can I get post acute support services?
Your hospital or treating team will recommend that you need help with personal care and everyday tasks such as shopping and banking after you are discharged back home.
We will then work with your treating team to make sure you get the help you need.
Effective 28 June 2021
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $49.08 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $54.15 |
| - Weekday (Night) midnight - 6am | AT0020 | $55.17 |
| - Saturday | AT0020 | $67.51 |
| - Sunday | AT0020 | $87.99 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $198.79 |
| Program Establishment Fee † | AT0005 | $1,331.37 |
| Approved Travel Costs (per km) | AT0010 | $0.80 |
| Daily Support: Standard | AT0020 | $570.95 |
| Daily Support: Complex | AT0020 | $739.86 |
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $48.46 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $53.47 |
| - Weekday (Night) midnight - 6am | AT0020 | $54.47 |
| - Saturday | AT0020 | $66.66 |
| - Sunday | AT0020 | $86.68 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $196.28 |
| Program Establishment Fee † | AT0005 | $1,314.54 |
| Approved Travel Costs (per km) | AT0010 | $0.78 |
| Daily Support: Standard | AT0020 | $563.73 |
| Daily Support: Complex | AT0020 | $730.51 |
Attendant Care
The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:
- The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
- A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $50.88 |
| Weekend Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $67.56 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $144.38 |
| Program Establishment Fee † | AT0005 | $1,380.27 |
| Approved Travel Costs (per km) | AT0010 | $0.78 |
| Daily Support: Standard | AT0020 | $591.92 |
| Daily Support: Complex | AT0020 | $767.04 |
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $46.64 |
| Weekend Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $61.92 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $132.33 |
| Program Establishment Fee † | AT0005 | $1,265.08 |
| Approved Travel Costs (per km) | AT0010 | $0.76 |
| Daily Support: Standard | AT0020 | $542.52 |
| Daily Support: Complex | AT0020 | $703.02 |
† Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client. |
Effective 28 June 2021
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $53.21 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $58.71 |
| - Weekday (Night) midnight - 6am | AT0020 | $59.80 |
| - Saturday | AT0020 | $73.18 |
| - Sunday | AT0020 | $95.16 |
| Shared Care Service (per staff person) | AT0020 | $79.20 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $215.48 |
| Weekday Active Overnight Support (per hour) | AT0025 | $59.80 |
| Care on a public holiday | AT0020 | $119.14 |
| Shared Care on a public holiday (per staff person) | AT0020 | $130.91 |
| Program Establishment Fee† | AT0005 | $1397.77 |
| Approved Travel (per km) | AT0010 | $0.80 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $593.31 |
| Public Holiday Rate Standard Daily Support | AT0020 | $940.07 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $770.51 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,226.90 |
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $52.54 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $57.96 |
| - Weekday (Night) midnight - 6am | AT0020 | $59.05 |
| - Saturday | AT0020 | $72.26 |
| - Sunday | AT0020 | $93.96 |
| Shared Care Service (per staff person) | AT0020 | $78.20 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $212.76 |
| Weekday Active Overnight Support (per hour) | AT0025 | $59.05 |
| Care on a public holiday | AT0020 | $117.64 |
| Shared Care on a public holiday (per staff person) | AT0020 | $129.26 |
| Program Establishment Fee† | AT0005 | $1380.10 |
| Approved Travel (per km) | AT0010 | $0.78 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $585.81 |
| Public Holiday Rate Standard Daily Support | AT0020 | $928.19 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $760.77 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,211.39 |
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:
- The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
- A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | AT0020 | $55.17 |
| Weekend IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | AT0020 | $73.23 |
| Shared Care Service (per staff person) | AT0020 | $82.11 |
| Overnight Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $155.17 |
| Active Overnight Support (per hour) | AT0020 | $55.17 |
| Care on a public holiday | AT0020 | $124.74 |
| Shared Care on a public holiday (per staff person) | AT0020 | $135.72 |
| Program Establishment Fee† | AT0005 | $1449.11 |
| Approved Travel (per km) | AT0010 | $0.78 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $615.10 |
| Public Holiday Rate Standard Daily Support | AT0020 | $974.60 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $798.81 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,271.96 |
† Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client. |
Summary
Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.
| Provider | Contact Information | On Call: Day | On Call: Night |
|---|---|---|---|
| 121 Care Inc | PO Box 368, COTTON TREE, QLD 4558 T: (07) 5443 9777 www.qla.org.au | ||
| Ability Assist | Unit 1 | ||
| Ability Plus | 47A Wangara Rd, CHELTENHAM, VIC 3192 T: (03) 9555 1150 www.abilityp.com.au | Yes | Yes |
| Able Australia | Locked bag 400, SURREY HILLS, VIC 3127 T: 1300 225 369 www.ableaustralia.org.au | Yes | Yes |
| Absolute Care & Health | Level 3, 199 Toorak Rd, SOUTH YARRA, VIC 3141 T: (03) 9827 8899 www.absolutecarehealth.com.au | Yes | Yes |
| Absolute In Home Care Services | 1st floor, 81 Burgundy St, HEIDELBERG, VIC 3084 T: (03) 9455 8989 www.ihcare.com.au | Yes | Yes |
| Accommodation & Care Solutions Pty Ltd | 1 Avoca St, HIGHETT, VIC 3190 T: (03) 9598 4620 www.acares.com.au | Yes | Yes |
| Advanced Care Australia | Suite 3A, Heidi St, KULUIN, QLD 4558 T: (07) 5443 4955 www.advancedcare.com.au | Yes | |
| After-Care (A'sia) Pty Ltd | 1337 Point Nepean Rd, ROSEBUD, VIC 3927 T: 1300 464 663 www.after-care.com | ||
| All About Caring | Suite 101, 41-57 George St, PARRAMATTA, NSW 2150 T: 1300 135 506 www.allaboutcaring.com.au | Yes | Yes |
| Alpha Nursing | 8 Centreway, KEILOR EAST, VIC 3033 T: 1300 493 608 www.alphanursing.com.au | Yes | |
| Amicus | 100 Queen St, BENDIGO, VIC 3550 T: (03) 5441 2666 www.amicus.org.au | ||
| Anglicare Tasmania | GPO BOX 1620, HOBART, TAS 7001 | ||
| Annecto | 81 Cowper St, FOOTSCRAY, VIC 3011 T: 1800 266 328 www.annecto.org.au | ||
| AQA Qualcare | 440 Heidelberg Rd, FAIRFIELD, VIC 3078 T: (03) 9489 0777 www.aqavic.org.au | ||
| Arbias | 27 Hope St, BRUNSWICK, VIC 3056 T: (03) 8388 1222 www.arbias.org.au | ||
| Arcare Pty Ltd | 346 South Rd, HAMPTON EAST, VIC 3188 T: (07) 3393 7110 www.arcare.com.au | ||
| Aruma Foundation Ltd | 1036 Dandenong Rd, CARNEGIE, VIC 3163 T: 1300 538 746 www.aruma.com.au | ||
| Australian Home Care Services Pty Ltd | 1183 Toorak Rd, CAMBERWELL, VIC 3124 T: 1300 303 770 www.ahcs.org.au | Yes | Yes |
| Axess Ability | PO Box 1243, MOUNTAIN GATE, VIC 3156 T: (03) 9752 2691 www.axessability.net.au | ||
| Baptist Village Baxter | 8 Robinson Rd, FRANKSTON, VIC 3199 T: (03) 5971 1349 www.villagebaxter.com | ||
| Better Care Options | 23 Milton Pde, MALVERN, VIC 3144 T: (03) 8678 1746 bettercareoptions.net.au | ||
| Better Living Home Care | 312 Waverley Rd, MALVERN EAST, VIC 3145 T: 1300 307 344 www.betterlivinghomecare.com.au | ||
| Blue Cross Community Care Services Group Pty Ltd | Level 1, 117 Camberwell Rd, HAWTHORN EAST, VIC 3123 T: (03) 9828 1200 www.bluecross.com.au | ||
| Booroongen Djugun | 337-351 River St, GREENHILL VIA KEMPSEY, NSW 2440 T: (02) 6560 2100 booroongendjugun.com.au | ||
| Brophy Family and Youth Services | 210 Timor St, WARRNAMBOOL, VIC 3280 T: (03) 5561 8888 www.brophy.org.au | ||
| Buloke Shire Council | PO Box 1, WYCHEPROOF, VIC 3527 T: 1300 520 520 www.buloke.vic.gov.au | ||
| Calvary Community Care | 551 Blackburn Rd, MOUNT WAVERLEY, VIC 3149 T: 1300 302 588 www.calvarycommunitycare.org.au | ||
| Care 1 Pty Ltd | PO Box 2369, CAULFIELD, VIC 3161 T: 1300 422 731 www.care1.com.au | Yes | Yes |
| Care Companions (Monash) Pty Ltd | 17 Shepherd Rd, GLEN WAVERLEY, VIC 3150 T: (03) 9550 1808 www.carecm.com.au | ||
| Care For You | 201/18 Kavanagh St, SOUTHBANK, VIC 3006 T: (03) 9909 0050 www.careforyou.com.au | Yes | Yes |
| CareChoice | Hallmarc Business Park, Building E7 2A Westall Rd, CLAYTON, VIC 3168 T: 1300 737 942 www.carechoice.net.au | Yes | Yes |
| Carers Network Victoria | Unit 2, 63 Clarence St, ELSTERNWICK, VIC 3185 T: (03) 8488 9982 www.carersnetwork.com.au | ||
| Caring Support @ Home | 2A/12-16 Garden Blvd, DINGLEY VILLAGE, VIC 3172 T: (03) 9131 5187 www.caringsupportathome.com.au | ||
| Centacare Community Services | 25B/207 Currumburra Rd, ASHMORE, QLD 4214 T: (07) 5656 0555 www.centacarebrisbane.net.au | ||
| Chriscare | 13 Short St, STAWELL, VIC 3380 T: (03) 5358 3730 | ||
| Christie Centre | 115 Twelfth St, MILDURA, VIC 3500 T: (03) 5023 2761 www.christiecentre.com.au | ||
| Colac Otway Disability Accommodation (CODA) | PO BOX 370, COLAC, VIC 3250 T: (03) 5231 1573 | ||
| Colbrow Homecare | PO BOX 4012, BOX HILL SOUTH, VIC 3128 T: 1300 331 103 www.colbrowhomecare.com.au | ||
| Comm Care | 11 Royton St, BURWOOD EAST, VIC 3151 T: (03) 9803 3504 www.commcarehomecare.com | Yes | Yes |
| Community Accessibility | PO BOX 1596, WODONGA, VIC 3689 T: 1300 704 530 | ||
| Community Living & Respite Services | 26A Percy St, ECHUCA, VIC 3564 T: (03) 5480 2388 www.clrs.org.au | Yes | Yes |
| ConneXtions Limited | 1A Footmark Crt, WEST WODONGA, VIC 3689 T: (02) 6024 2460 www.connextions.org.au | ||
| Co-ordinated Support Services | 5/3A Takalvan St, BUNDABERG, QLD 4670 www.coordinatedsupport.com.au | ||
| Corryong Health | 20 Kiell St, CORRYONG, VIC 3707 www.corryonghealth.org.au | ||
| CPL Choice Passion Life | 340 Adelaide St, BRISBANE, QLD 4001 T: 1800 275 753 www.cpl.org.au | ||
| Darebin Lodge | 116 Tyler St, PRESTON, VIC 3072 www.darebinlodge.com.au | ||
| Dependable Care | 15A Tovey St, RESERVOIR, VIC 3073 T: 0411 273 166 www.dependablecaredrps.com.au | ||
| Disability Connect Victoria | Unit 1, 126 Albert Rd, WARRAGUL, VIC 3820 T: (03) 9052 4470 www.dcvic.com.au | Yes | Yes |
| DJ Health | PO Box 388, BIGGERA WATERS, QLD 4216 T: 1300 227 348 | ||
| Drake Medox | 40/55 Collins St, MELBOURNE, VIC 3000 T: 1300 360 070 www.drakemedox.com.au | ||
| EACH | Building 2, 254 Canterbury Rd, BAYSWATER, VIC 3153 T: (03) 8720 1100 www.each.com.au | ||
| Encompass Community Services | 79 Gheringhap St, GEELONG, VIC 3220 T: (03) 5222 3377 www.encompass-cs.org.au | ||
| Endeavour Foundation | PO Box 3555, TINGALPA, QLD 4173 www.endeavour.com.au | Yes | Yes |
| Eskleigh Foundation | 16087 Midland Hwy, PERTH, TAS 7300 T: (03) 6398 7100 www.eskleigh.com.au | ||
| Estia Health | 357 Camberwell Rd, CAMBERWELL, VIC 3124 T: (03) 9811 9777 www.estiahealth.com.au | ||
| Family Based Care Association North West Inc | PO Box 510, BURNIE, TAS 7320 T: (03) 6431 8411 | ||
| Farris Care Services | Suite 2, 116 Pascoe Vale Rd, MOONEE PONDS, VIC 3039 T: (03) 7015 8601 www.farriscare.com.au | ||
| FBA Care Pty Ltd | 502-506 Geelong Rd, TOTTENHAM, VIC 3012 T: 1300 809 566 www.fbacare.com.au | ||
| Felicity Holistic Care | 31 Princes Hwy, WERRIBEE, VIC 3030 T: 1300 589 176 felicityholisticcare.com.au | Yes | Yes |
| Flexi Support | Suite 6, 799 Springvale Rd, MULGRAVE, VIC 3170 T: (03) 9560 3333 www.flexisupport.com.au | Yes | Yes |
| Focal Community Services | 6 Canning St, NORTH IPSWICH, QLD 4305 T: (07) 3812 2014 www.focal.org.au | ||
| Focus Support Services Ptd Ltd | 82 Schotters Rd, MERNDA, VIC 3754 T: 0412 623 877 www.focussupportservices.com.au | ||
| Fraser Coast Family Networks | PO BOX 578, MARYBOROUGH, QLD 4650 T: (07) 4123 4735 | ||
| Gannawarra Shire Council | 47 Victoria St, KERANG, VIC 3579 T: (03) 5450 9333 www.gannawarra.vic.gov.au | Yes | |
| Gateway Health | 155 High St, WODONGA, VIC 3690 T: (03) 5723 2000 www.gatewayhealth.org.au | Yes | Yes |
| GenU | 1 Riverview Terrace, BELMONT, VIC 3215 T: (03) 5249 8900 www.genu.org.au | Yes | Yes |
| Give a Care | PO Box 7063, BEAUMARIS, VIC 3193 T: 0447 277 123 www.giveacare.com.au | ||
| Headway ABI Australia | Unit 1-15 Distribution Avenue, MOLENDINAR, QLD 4214 T: (07) 5574 4311 www.headwayabiaustralia.org | ||
| Healthscope Independence Services | Suite 8, Level 1 /13 Corporate Drive, MOORABBIN, VIC 3189 T: (03) 8551 8888 www.healthscopeindependenceservices.com.au | Yes | Yes |
| Hearth Support Services | 182 Waverley Rd, MALVERN EAST, VIC 3145 T: 1800 894 013 www.hearthaustralia.com.au | ||
| Heathcote Health | 39 Hospital St, HEATHCOTE, VIC 3523 T: (03) 5431 0900 www.heathcotehealth.org | ||
| Hendercare | 81 Flinders St, ADELAIDE, SA 5000 T: 1300 764 433 www.hendercare.com.au | ||
| Home Care Assistance South East Melbourne | Unit 13, 417-419 Warrigal Rd, CHELTENHAM, VIC 3192 T: (03) 9005 1159 www.homecareassistance-se-melbourne.com.au | ||
| Home Instead Senior Care Bayside/ Logan Central | PO Box 329, CAPALABA, QLD 4157 | ||
| Home Instead Senior Care Brisbane North | 2 Chatham St (cnr. of Oxley Ave), MARGATE, QLD 4019 T: (07) 3482 0800 www.homeinstead.com.au | Yes | Yes |
| Home Instead Senior Care Melbourne, Maidstone & Western suburbs | Suite 108, 44-56 Hampstead Rd, MAIDSTONE, VIC 3012 | Yes | Yes |
| Home Instead Senior Care Outer East Melbourne | Suite 3, 62-64 Main St, UPWEY, VIC 3158 | Yes | Yes |
| Hunter Disability Services | 100 Corlette St, COOKS HILL, NSW 2300 T: 0467 531 902 | ||
| HYPAR | 14 Todd Rd, LAWTON, QLD 4501 T: (07) 3285 6807 www.hypar.com.au | ||
| Independence Australia | 208 Wellington St, COLLINGWOOD, VIC 3066 T: 1300 704 456 www.independenceaustralia.com | Yes | Yes |
| Independent Disability Services | Suite 3.01, Level 3, 60 Leicester St, CARLTON, VIC 3053 | ||
| Indigo North Health Incorporated | 168 High St, RUTHERGLEN, VIC 3685 www.inh.org.au | ||
| InLife Independent Living Ltd | Level 2, 696 Bourke St, MELBOURNE, VIC 3000 T: 1800 465 433 www.inlife.org.au | ||
| Integratedliving Australia Ltd | 3 Wilkinson Ave, MUSSWELLBROOK, NSW 2333 T: (02) 6576 0200 www.integratedliving.org.au | ||
| Interact Australia | 267 High St, PRESTON, VIC 3072 T: (03) 8650 7000 interactaustralia.com.au | ||
| Just Better Care: Gippsland | 40 Prince St, ROSEDALE, VIC 3847 T: (03) 4114 3000 www.justbettercare.com/gippsland | ||
| Just Better Care: Gold Coast | Unit 1, 220 Varsity Pde, VARSITY LAKES, QLD 4227 T: (07) 5577 3600 justbettercare.com/gold-coast | ||
| Just Better Care: Hume Southern Riverina | 536 Kokoda Rd, COBRAM, VIC 3644 T: (03) 5873 2034 www.justbettercare.com.au | Yes | Yes |
| Just Better Care: Melbourne Bayside | Suite 9, 214 Bay St, BRIGHTON, VIC 3186 T: (03) 9596 2444 www.justbettercare.com/melbourne-bayside | Yes | Yes |
| Just Better Care: Melbourne Inner East | 176 Adderley St, WEST MELBOURNE, VIC 3003 T: (03) 9070 3436 justbettercare.com/melbourne-inner-east | Yes | Yes |
| Just Better Care: Mornington | Level 1, Suite 2, 346 Main St, MORNINGTON, VIC 3931 T: (03) 5972 1860 www.justbettercare.com.au | ||
| Just Better Care: Sunshine Coast | 2/2 Coora Crescent, CURRIMUNDI, QLD 4551 T: (07) 5353 5111 www.justbettercare.com.au | Yes | Yes |
| Just Better Care: Western Victoria | 22 McLachlan St, HORSHAM, VIC 3400 www.justbettercare.com.au/western-victoria/home | ||
| Just For U Care Specialists | 101/424 Warrigal Rd, HEATHERTON, VIC 3202 T: (03) 9578 3024 www.jfu.net.au | Yes | Yes |
| Kare One Pty Ltd | PO Box 785, BEACONSFIELD, VIC 3809 www.kareone.com.au | ||
| KinCare Health Services | Su 26, 270 Ferntree Gully Rd, NOTTING HILL, VIC 3168 T: (03) 9501 3097 www.kincare.com.au | ||
| Kinder Caring Home Support Services Pty Ltd | Suite 5, 282 Plenty Rd, PRESTON, VIC 3072 T: 1300 796 675 www.kindercaring.com.au | ||
| Kyeema Support Services | PO Box 86, PORTLAND, VIC 3305 T: (03) 5521 7820 | ||
| La Vita Care | PO Box 196, MALVERN, VIC 3144 T: (03) 9889 0357 | Yes | Yes |
| Life Health Services | Level 1, 104A Amada Dandenong Plaza, Cnr Walker and McCrae Streets, DANDENONG, VIC 3175 T: (03) 9212 3590 lifehealthservices.com.au | ||
| Lifestyle Centred Services | 434 Nepean Hwy, FRANKSTON, VIC 3199 T: (03) 9483 4755 www.lifestylecentred.com.au | Yes | Yes |
| Lifestyle Solutions | Suite 1, 7-9 Mallett Rd, TULLAMARINE, VIC 3076 T: (03) 9338 1867 www.lifestylesolutions.org.au | Yes | Yes |
| Live Tasmania | PO Box 1003, MOONAH, TAS 7009 | ||
| LiveBetter Community Services | Level 1 435 Lords Place, ORANGE, NSW 2800 livebetter.org.au | ||
| MannaCare | 371 Manningham Rd, DONCASTER, VIC 3108 T: (03) 9856 1270 www.mannacare.org.au | Yes | Yes |
| McCallum Disability Services Inc | 29 Learmonth St, BALLARAT, VIC 3350 www.mccallum.org.au | ||
| Mecwacare | 1287 Malvern Rd, MALVERN , VIC 3144 www.mecwacare.org.au | ||
| Melba Support Services | 40-50 Melba Ave, LILYDALE, VIC 3140 T: (03) 9212 0100 www.melbasupport.com.au | ||
| Menzies Support Services (Dame Pattie Menzies Centre Inc) | 2456 Goulburn Valley Hwy, ALEXANDRA, VIC 3714 T: (03) 5772 1888 dpmc.org.au | ||
| Mercy Centre Lavington | PO Box 440, LAVINGTON, NSW 2641 www.mercycentre.org.au | ||
| MHA Care | PO Box 376, YARRAWONGA, VIC 3730 | ||
| Morcare Services Pty Ltd | 677 Boronia Rd, WANTIRNA, VIC 3152 T: (03) 9800 4433 www.morcare.com.au | Yes | Yes |
| Mpower | 71 Koroit St, WARRNAMBOOL, VIC 3280 T: (03) 5561 8111 | ||
| Multicap Ltd | 269 Padstow Rd, EIGHT MILE PLAINS, QLD 4113 T: (07) 3340 9000 www.multicap.org.au | ||
| Neuro Practice Carer Support | 28 Moran St, BENDIGO, VIC 3550 www.theneuropracticecarersupport.com | ||
| New Aged Care | 12 Brooke St, WOODEND, VIC 3442 T: 0407 556 825 www.newagedcare.com.au | ||
| Nextt Pty Ltd | Unit 2, 6 Railway Pde, CAMBERWELL, VIC 3000 T: (03) 9829 9120 www.nextt.com.au | Yes | |
| Nextt Pty Ltd | 12-16 Chippen St, CHIPPENDALE, NSW 2008 T: (02) 8736 7220 www.nextt.com.au | Yes | |
| ONCALL Group Australia | 2/660 Canterbury Rd, SURREY HILLS, VIC 3127 T: (03) 9896 2468 www.oncall.com.au | ||
| Open Minds | PO Box 8142, WOOLLOONGABBA, QLD 4102 www.openminds.org.au | ||
| Outlook Victoria | 24 Toomuch Valley Rd, PAKENHAM, VIC 3810 T: (03) 5940 1063 www.outlookvic.org.au | ||
| PAL Providing all living support | PO Box 212, NUMURKAH, VIC 3636 www.palssinc.org | ||
| Parkglen Home Care | 360 Cheltenham Rd, KEYSBOROUGH, VIC 3173 T: (03) 9798 1633 www.parkglen.com.au | ||
| People's First Choice Australia | Level 2, Suite 105, 19 Lacy Street, BRAYBROOK, VIC 3019 T: (03) 9317 8452 www.pfca.com.au | ||
| Pinnacle | PO Box 359, ARARAT, VIC 3377 www.pinnacleinc.com.au | Yes | Yes |
| PNR Home Nursing & Health Care Services | PO Box 1600, WODONGA PRI BX, VIC 3689 www.pnrhealthcare.com.au | ||
| Possability | 175 Collins St, HOBART, TAS 7000 T: 1300 067 842 www.possability.com.au | ||
| Real Community Services | PO Box 1249, OXLEY, QLD 4075 T: (07) 3725 6500 www.realcommunityservices.com.au | ||
| Right at Home: Southern NSW | 94 Morgan St, WAGGA WAGGA, NSW 2650 T: (02) 5963 2600 www.rightathome.com.au/snsw | ||
| Right at Home: Sunshine Coast | 8/20 Innovation Pkwy, BIRTINYA, QLD 4575 T: (07) 5301 9340 www.rightathome.com.aui/ssc | Yes | Yes |
| SAI Home
and Community Care | Shop 6, 18-22 Beach St, FRANKSTON, VIC 3199 www.saihomecare.com.au | ||
| SCOPE (Vic) Ltd | 31-45 Bennett St, BENDIGO, VIC 3550 www.scopevic.org.au | Yes | Yes |
| See Change Supported Accommodation | 40 Newcombe St, PORTARLINGTON, VIC 3223 T: (03) 5259 1771 www.seachangeportarlington.com | Yes | Yes |
| Simply Helping: Bayside and Peninsula | 27 Buckley St, NOBLE PARK, VIC 3174 T: (03) 9574 0924 www.simplyhelping.com.au | Yes | Yes |
| Simply Helping: Central Highlands and Djerriwarrh | 109 Fisken Rd, MOUNT HELEN, VIC 3350 www.simplyhelping.com.au | Yes | Yes |
| Simply Helping: Geelong and Barwon | 21 Koomeela Dr, TORQUAY, VIC 3228 T: (03) 5261 4808 www.simplyhelping.com.au/geelong-barwon | Yes | Yes |
| Simply Helping: Gippsland South & West | 13 Sedgwick Crt, LYNBROOK, VIC 3975 www.simplyhelping.com.au | ||
| Simply Helping: Goulburn Valley | 226 Faithfuls Creek Rd, EUROA, VIC 3666 T: (03) 5795 1635 www.simplyhelping.com.au | ||
| Simply Helping: Inner & South Eastern Melbourne | 27 Buckley St, NOBLE PARK, VIC 3174 T: (03) 9574 0924 www.simplyhelping.com.au | Yes | Yes |
| Simply Helping: South West | 24 Pynsent St, HORSHAM, VIC 3400 T: (03) 5381 2076 www.simplyhelping.com.au | ||
| Skills Connection Inc. | 50 Rae St, COLAC, VIC 3250 T: (03) 5231 2333 www.skillsconnection.org.au | ||
| Skills Innovative Training Enterprise Inc. | 19 Moorefield Park Dr, WODONGA, VIC 3690 www.siteinc.org.au | ||
| Smarter Connections | Unit 15/ 326 Settlement Rd, THOMASTOWN, VIC 3074 T: (03) 8256 3800 www.smarterconnections.com.au | ||
| Songbird | 1B Hartley Dr, THORNTON, NSW 2322 T: (02) 4048 4220 www.songbird.com.au | ||
| South Eastern Community Care | 12 Somerville St, SORRELL, TAS 7172 T: (03) 6269 1200 www.secommunitycare.com.au | ||
| Southern Cross Community Healthcare Pty Ltd | Level 1, 50 O'Connell St, PARRAMATTA, NSW 2150 T: 1800 989 000 www.scch.com.au | ||
| Southern Stay Disability Services | 181 Fairy St, WARRNAMBOOL, VIC 3280 T: (03) 5564 3444 www.southernway.net | ||
| Spinal Life Australia | 109 Logan Rd, WOOLLOONGABBA, QLD 4102 T: (07) 3391 2044 www.spinal.com.au | ||
| St John's Community Care | Cnr Kamerunga and Fairweather Rds, REDLYNCH, QLD 4870 stjohnscommunitycare.org | ||
| Stellar Care | PO Box 1212, EPPING, VIC 3076 T: 0458 008 225 www.stellarcare.com.au | ||
| Sunraysia Residential Services (SRS) | 877 Fifteenth St, MILDURA, VIC 3500 T: (03) 5022 1741 www.srsinc.com.au | Yes | |
| Supreme Health Services | Unit 9, 9 Wyuna Rd, CAULFIELD NORTH, VIC 3161 T: (03) 9525 9325 www.supremehealthservices.com.au | Yes | |
| Synapse | PO Box 3356, SOUTH BRISBANE, QLD 4101 T: (07) 3137 7400 www.synapse.org.au | ||
| The Bridge Inc | PO Box 7030, DANDENONG, VIC 3175 T: (03) 8710 8555 www.thebridgeinc.org.au | Yes | Yes |
| Trio Support Services | 139-141 Langtree Ave, MILDURA, VIC 3500 T: (03) 5022 7778 www.triosupport.com.au | ||
| Triple B International | 61 Kilkenny Circle, WATERFORD, WA 6152 T: (08) 9450 8868 www.triplebinternational.com.au | ||
| Uniting (Victoria and Tasmania) | Level 6, 250 Victoria Pde, EAST MELBOURNE, VIC 3000 T: (03) 9192 8100 www.vt.uniting.org | ||
| Villa Maria Society | Locked Bag 20, KEW, VIC 3101 www.villamaria.com.au | ||
| We are Vivid | PO Box 1, ECHUCA, VIC 3564 www.wearevivid.org.au | ||
| We Care Staffing Solutions | Suite 2, 13-15 Thompson St, FRANKSTON, VIC 3199 T: (03) 9770 6372 wecarestaffingonline.com.au | ||
| Wellways Australia | 276 Heidelberg Rd, FAIRFIELD, VIC 3078 www.wellways.org | Yes | Yes |
| West Wimmera Health Service | PO Box 231, NHILL, VIC 3418 T: (03) 5391 4222 | ||
| Woodbine Inc | 54 Craig Ave, WARRACKNABEAL, VIC 3393 T: (03) 5398 2166 www.woodbine.org.au | ||
| Yooralla | 244 Flinders St, MELBOURNE, VIC 3000 T: (03) 9666 4500 www.yooralla.com.au |
We’re here to help you get your life back on track after your transport accident.
If you need help with personal care and daily living after your accident, we can pay for attendant care provided within Australia, or for up to 8 weeks a year outside Australia.
From 26 September 2018, we can pay for an additional 4 weeks of attendant care outside of Australia when you need to travel as part of your employment.
If you require temporary services and support with personal care and everyday living after you leave hospital we can fund post acute support.
How attendant care will help
Attendant care support workers will visit you to help you with the activities of personal care, daily living or accessing the community. Attendant care can include daytime or overnight support, depending on your needs.
This support service aims to help you regain your independence and get back on track.
How post acute support will help
Attendant care support workers will visit you to help you with showering, dressing, mobility, banking and shopping.
This support service aims to support you while you recover and can do these tasks yourself.
Your safety
The TAC takes your care, safety and wellbeing very seriously. Your attendant care or post acute support should be delivered in a way that makes you feel safe and respected. For more information, please refer to Your Care.
Provider requirements
Your attendant care provider must be registered with us before they can provide attendant care or post acute support. Our Independent Registration against Quality Standards (IRQS) requirements ensure that providers that are registered with us have met high standards in regards to their policies and work practices, and we monitor providers to ensure that these standards continue to be met.
See our list of IRQS registered providers.
Extra information about using family and friends as your attendant care support worker is below.
How we approve these services
After your transport accident, your doctor, occupational therapist or treating team may recommend that you need help with personal care and everyday living.
Your Occupational Therapist or other medical professional in your treating team will complete a Functional Independence Assessment for us, or will do a review and make us aware of your needs.
When necessary we will work with your treating team to ensure you get the attendant care you need, to support you and help you regain as much functional independence as possible.
If you require attendant care for a period of overseas travel, a member of your treating team should provide us with details of the travel and the care you require. We can approve attendant care for up to 8 weeks in any year while you are travelling overseas. An additional 4 weeks on top of those 8 weeks are available where you require attendant care while undertaking travel as part of your employment.
We may contact your treating team to discuss your progress or request an assessment, to make sure that:
- You have access to the most appropriate treatment and support.
- You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
- You are moving towards getting your life back on track or being able to live independently.
For post acute support services, your hospital will contact us to ask that you get the help with the tasks of everyday living while you recover at home.
How these services are paid for
We pay for these services:
- Directly to your service provider, when you have given them your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
There is a limit to how much we will pay for each service. If your service costs more than our maximum rate, you will need to pay the difference.
For a list of rates, see: TAC Attendant Care Fee Schedule.
If you are in receipt of individualised funding and utilising attendant care, see: Individualised Funding and Financial independence.
If you are travelling overseas, any attendant care should be provided by a suitable agency from your holiday destination.
We can only pay for up to 40 hours per week for any combination of post acute support, child care and home services (cleaning and gardening). Post acute support can only be paid for up to 5 years from your accident unless you have a ‘severe injury’.
What we won’t pay for
We cannot pay for services that:
- Do not treat, or are not related to, your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.
We also cannot pay for:
- Attendant care while you are an inpatient in a public, contracted or arrangement hospital, or
- your carer’s incidental expenses such as travel, meals and tickets/entry fees for recreational activities or entertainment.
Requests for family members or friends to provide your attendant care
The TAC does not support the employment of family members as paid support workers. This is intended to help preserve your family relationships and to avoid conflicting responsibilities.
If you are unable to find suitable support workers to meet your needs, you can call the TAC to discuss this further. The TAC can pay for services to assist you, such as a Case Manager.
In some circumstances, it may not be possible to find suitable support workers because of your location or exceptional support needs. An attendant care provider may consider a family member as your support worker for short-term employment of up to three months, while other appropriate support workers are found. This arrangement may be extended beyond three months when the provider requires additional time to find an appropriate support worker.
It is at the discretion of the attendant care provider as to whether your family member is employed, based on TAC’s policy, Attendant Care Provider Guidelines and other provider employment requirements.
For family members
A family member who is eligible to provide paid support as described above must be employed by a TAC IRQS registered attendant care provider and meet all the requirements of that provider. This is to ensure that services delivered to you meet industry and community standards. The expectations and responsibilities set out in the Attendant Care Provider Guidelines are to be strictly followed by employer and employee.
As paid employees, family members engaged as paid support workers are subject to the full requirements of the Disability Service Safeguards Code of Conduct (Code) operating in Victoria, and the NDIS Code of Conduct in Victoria and in all other States and Territories.
If you are a family member who was employed to provide support to a TAC client (your family member) prior to 1 July 2021, the TAC will work with you to ensure all appropriate supports are in place for this client. You can continue to be paid for the support work by your employer as long as you meet all requirements of your employment including those set out in the Attendant Care Provider Guidelines.
For providers
Attendant care providers are responsible for determining if they have suitable staff available to meet the service need and to determine if a family member is suitable to be engaged in a paid capacity temporarily.
If you are an attendant care provider, please refer to the Attendant Care Provider Guidelines for more information.
Definitions
The term "family member" in this policy is used to represent a person who is identified by the client as a member of their family, or part of their close personal support network. This could include but is not limited to an immediate or non-immediate family member, partner, household member, friend and/or legal guardian.
The term “Support Worker” refers to a person being paid for Attendant Care (AC) or disability work who provides personal support, therapy support and/or community access.
For providers
If you are an attendant care provider, please refer to our TAC Provider Guidelines.
What is attendant care or post acute support?
Attendant care and post acute support are support services which helps you at home with things like showering, dressing and moving about. You can also get help with daily tasks like shopping or banking.
Attendant care is usually long term and can include daytime or overnight support, depending on your needs.
Post acute support is usually for people who need temporary or short term support.
Will you pay for these services?
Yes, we can pay for attendant care or post acute support services if your doctor or treating team recommends that you need this help.
We will work with you and your doctor or treating team to make sure you get the support you need to help you with the tasks of everyday living and to achieve your independence goals after a transport accident.
Who can provide attendant care or post acute support services?
Your attendant care provider must be registered with us before they can provide these services. This means a provider’s policies and work practices have met our high standards. We monitor attendant care providers to make sure that these standards are maintained.
See our list of TAC registered providers.
How can I get attendant care services?
Your doctor or treating team will recommend that you need help with personal care and everyday living after your accident. A Functional Independence Assessment may be completed and sent to us.
We will then work with your treating team to make sure you get the help you need.
How can I get post acute support services?
Your hospital or treating team will recommend that you need help with personal care and everyday tasks such as shopping and banking after you are discharged back home.
We will then work with your treating team to make sure you get the help you need.
Effective 28 June 2021
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $49.08 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $54.15 |
| - Weekday (Night) midnight - 6am | AT0020 | $55.17 |
| - Saturday | AT0020 | $67.51 |
| - Sunday | AT0020 | $87.99 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $198.79 |
| Program Establishment Fee † | AT0005 | $1,331.37 |
| Approved Travel Costs (per km) | AT0010 | $0.80 |
| Daily Support: Standard | AT0020 | $570.95 |
| Daily Support: Complex | AT0020 | $739.86 |
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $48.46 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $53.47 |
| - Weekday (Night) midnight - 6am | AT0020 | $54.47 |
| - Saturday | AT0020 | $66.66 |
| - Sunday | AT0020 | $86.68 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $196.28 |
| Program Establishment Fee † | AT0005 | $1,314.54 |
| Approved Travel Costs (per km) | AT0010 | $0.78 |
| Daily Support: Standard | AT0020 | $563.73 |
| Daily Support: Complex | AT0020 | $730.51 |
Attendant Care
The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:
- The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
- A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $50.88 |
| Weekend Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $67.56 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $144.38 |
| Program Establishment Fee † | AT0005 | $1,380.27 |
| Approved Travel Costs (per km) | AT0010 | $0.78 |
| Daily Support: Standard | AT0020 | $591.92 |
| Daily Support: Complex | AT0020 | $767.04 |
Attendant Care
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $46.64 |
| Weekend Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and Support Worker Training | AT0020 | $61.92 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $132.33 |
| Program Establishment Fee † | AT0005 | $1,265.08 |
| Approved Travel Costs (per km) | AT0010 | $0.76 |
| Daily Support: Standard | AT0020 | $542.52 |
| Daily Support: Complex | AT0020 | $703.02 |
† Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client. |
Effective 28 June 2021
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $53.21 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $58.71 |
| - Weekday (Night) midnight - 6am | AT0020 | $59.80 |
| - Saturday | AT0020 | $73.18 |
| - Sunday | AT0020 | $95.16 |
| Shared Care Service (per staff person) | AT0020 | $79.20 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $215.48 |
| Weekday Active Overnight Support (per hour) | AT0025 | $59.80 |
| Care on a public holiday | AT0020 | $119.14 |
| Shared Care on a public holiday (per staff person) | AT0020 | $130.91 |
| Program Establishment Fee† | AT0005 | $1397.77 |
| Approved Travel (per km) | AT0010 | $0.80 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $593.31 |
| Public Holiday Rate Standard Daily Support | AT0020 | $940.07 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $770.51 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,226.90 |
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | ||
| - Weekday (Day) 6am to 8pm | AT0020 | $52.54 |
| - Weekday (Evening) 8pm-midnight | AT0020 | $57.96 |
| - Weekday (Night) midnight - 6am | AT0020 | $59.05 |
| - Saturday | AT0020 | $72.26 |
| - Sunday | AT0020 | $93.96 |
| Shared Care Service (per staff person) | AT0020 | $78.20 |
| Inactive Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $212.76 |
| Weekday Active Overnight Support (per hour) | AT0025 | $59.05 |
| Care on a public holiday | AT0020 | $117.64 |
| Shared Care on a public holiday (per staff person) | AT0020 | $129.26 |
| Program Establishment Fee† | AT0005 | $1380.10 |
| Approved Travel (per km) | AT0010 | $0.78 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $585.81 |
| Public Holiday Rate Standard Daily Support | AT0020 | $928.19 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $760.77 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,211.39 |
Attendant Care - IRQS*
* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au
The TAC is aware of the significant impact of COVID-19 on clients and on service providers, particularly in the substantial reduction in community access and therapy supports. To help ensure Attendant Care providers remain viable and retain their staff during the COVID-19 outbreak, the TAC is introducing two financial support measures:
- The 2020-21 3.91% indexation of TAC Attendant Care fees will take effect from Monday 6 April (brought forward from 1 July).
- A temporary 5% loading will be added post indexation to the Attendant Care fees, from Monday 6 April to 28 June 2020.
| Service Description | TAC Item Number | Maximum Payment Rate |
|---|---|---|
| Weekday IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | AT0020 | $55.17 |
| Weekend IRQS Attendant Care (per hour) including Personal Support, Community Access Support, Therapy Support, Post Acute Support and TAC Client Specific Support Worker Training | AT0020 | $73.23 |
| Shared Care Service (per staff person) | AT0020 | $82.11 |
| Overnight Sleepover Shift (8 hour shift with one hour of active support) | AT0025 | $155.17 |
| Active Overnight Support (per hour) | AT0020 | $55.17 |
| Care on a public holiday | AT0020 | $124.74 |
| Shared Care on a public holiday (per staff person) | AT0020 | $135.72 |
| Program Establishment Fee† | AT0005 | $1449.11 |
| Approved Travel (per km) | AT0010 | $0.78 |
| Standard Daily Support (per 24 hour shift) | AT0020 | $615.10 |
| Public Holiday Rate Standard Daily Support | AT0020 | $974.60 |
| Complex Daily Support (per 24 hour shift) | AT0020 | $798.81 |
| Public Holiday Rate Complex Daily Support | AT0020 | $1,271.96 |
† Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client. |
Summary
Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.
| Provider | Contact Information | On Call: Day | On Call: Night |
|---|---|---|---|
| 121 Care Inc | PO Box 368, COTTON TREE, QLD 4558 T: (07) 5443 9777 www.qla.org.au | ||
| Ability Assist | Unit 1 | ||
| Ability Plus | 47A Wangara Rd, CHELTENHAM, VIC 3192 T: (03) 9555 1150 www.abilityp.com.au | Yes | Yes |
| Able Australia | Locked bag 400, SURREY HILLS, VIC 3127 T: 1300 225 369 www.ableaustralia.org.au | Yes | Yes |
| Absolute Care & Health | Level 3, 199 Toorak Rd, SOUTH YARRA, VIC 3141 T: (03) 9827 8899 www.absolutecarehealth.com.au | Yes | Yes |
| Absolute In Home Care Services | 1st floor, 81 Burgundy St, HEIDELBERG, VIC 3084 T: (03) 9455 8989 www.ihcare.com.au | Yes | Yes |
| Accommodation & Care Solutions Pty Ltd | 1 Avoca St, HIGHETT, VIC 3190 T: (03) 9598 4620 www.acares.com.au | Yes | Yes |
| Advanced Care Australia | Suite 3A, Heidi St, KULUIN, QLD 4558 T: (07) 5443 4955 www.advancedcare.com.au | Yes | |
| After-Care (A'sia) Pty Ltd | 1337 Point Nepean Rd, ROSEBUD, VIC 3927 T: 1300 464 663 www.after-care.com | ||
| All About Caring | Suite 101, 41-57 George St, PARRAMATTA, NSW 2150 T: 1300 135 506 www.allaboutcaring.com.au | Yes | Yes |
| Alpha Nursing | 8 Centreway, KEILOR EAST, VIC 3033 T: 1300 493 608 www.alphanursing.com.au | Yes | |
| Amicus | 100 Queen St, BENDIGO, VIC 3550 T: (03) 5441 2666 www.amicus.org.au | ||
| Anglicare Tasmania | GPO BOX 1620, HOBART, TAS 7001 | ||
| Annecto | 81 Cowper St, FOOTSCRAY, VIC 3011 T: 1800 266 328 www.annecto.org.au | ||
| AQA Qualcare | 440 Heidelberg Rd, FAIRFIELD, VIC 3078 T: (03) 9489 0777 www.aqavic.org.au | ||
| Arbias | 27 Hope St, BRUNSWICK, VIC 3056 T: (03) 8388 1222 www.arbias.org.au | ||
| Arcare Pty Ltd | 346 South Rd, HAMPTON EAST, VIC 3188 T: (07) 3393 7110 www.arcare.com.au | ||
| Aruma Foundation Ltd | 1036 Dandenong Rd, CARNEGIE, VIC 3163 T: 1300 538 746 www.aruma.com.au | ||
| Australian Home Care Services Pty Ltd | 1183 Toorak Rd, CAMBERWELL, VIC 3124 T: 1300 303 770 www.ahcs.org.au | Yes | Yes |
| Axess Ability | PO Box 1243, MOUNTAIN GATE, VIC 3156 T: (03) 9752 2691 www.axessability.net.au | ||
| Baptist Village Baxter | 8 Robinson Rd, FRANKSTON, VIC 3199 T: (03) 5971 1349 www.villagebaxter.com | ||
| Better Care Options | 23 Milton Pde, MALVERN, VIC 3144 T: (03) 8678 1746 bettercareoptions.net.au | ||
| Better Living Home Care | 312 Waverley Rd, MALVERN EAST, VIC 3145 T: 1300 307 344 www.betterlivinghomecare.com.au | ||
| Blue Cross Community Care Services Group Pty Ltd | Level 1, 117 Camberwell Rd, HAWTHORN EAST, VIC 3123 T: (03) 9828 1200 www.bluecross.com.au | ||
| Booroongen Djugun | 337-351 River St, GREENHILL VIA KEMPSEY, NSW 2440 T: (02) 6560 2100 booroongendjugun.com.au | ||
| Brophy Family and Youth Services | 210 Timor St, WARRNAMBOOL, VIC 3280 T: (03) 5561 8888 www.brophy.org.au | ||
| Buloke Shire Council | PO Box 1, WYCHEPROOF, VIC 3527 T: 1300 520 520 www.buloke.vic.gov.au | ||
| Calvary Community Care | 551 Blackburn Rd, MOUNT WAVERLEY, VIC 3149 T: 1300 302 588 www.calvarycommunitycare.org.au | ||
| Care 1 Pty Ltd | PO Box 2369, CAULFIELD, VIC 3161 T: 1300 422 731 www.care1.com.au | Yes | Yes |
| Care Companions (Monash) Pty Ltd | 17 Shepherd Rd, GLEN WAVERLEY, VIC 3150 T: (03) 9550 1808 www.carecm.com.au | ||
| Care For You | 201/18 Kavanagh St, SOUTHBANK, VIC 3006 T: (03) 9909 0050 www.careforyou.com.au | Yes | Yes |
| CareChoice | Hallmarc Business Park, Building E7 2A Westall Rd, CLAYTON, VIC 3168 T: 1300 737 942 www.carechoice.net.au | Yes | Yes |
| Carers Network Victoria | Unit 2, 63 Clarence St, ELSTERNWICK, VIC 3185 T: (03) 8488 9982 www.carersnetwork.com.au | ||
| Caring Support @ Home | 2A/12-16 Garden Blvd, DINGLEY VILLAGE, VIC 3172 T: (03) 9131 5187 www.caringsupportathome.com.au | ||
| Centacare Community Services | 25B/207 Currumburra Rd, ASHMORE, QLD 4214 T: (07) 5656 0555 www.centacarebrisbane.net.au | ||
| Chriscare | 13 Short St, STAWELL, VIC 3380 T: (03) 5358 3730 | ||
| Christie Centre | 115 Twelfth St, MILDURA, VIC 3500 T: (03) 5023 2761 www.christiecentre.com.au | ||
| Colac Otway Disability Accommodation (CODA) | PO BOX 370, COLAC, VIC 3250 T: (03) 5231 1573 | ||
| Colbrow Homecare | PO BOX 4012, BOX HILL SOUTH, VIC 3128 T: 1300 331 103 www.colbrowhomecare.com.au | ||
| Comm Care | 11 Royton St, BURWOOD EAST, VIC 3151 T: (03) 9803 3504 www.commcarehomecare.com | Yes | Yes |
| Community Accessibility | PO BOX 1596, WODONGA, VIC 3689 T: 1300 704 530 | ||
| Community Living & Respite Services | 26A Percy St, ECHUCA, VIC 3564 T: (03) 5480 2388 www.clrs.org.au | Yes | Yes |
| ConneXtions Limited | 1A Footmark Crt, WEST WODONGA, VIC 3689 T: (02) 6024 2460 www.connextions.org.au | ||
| Co-ordinated Support Services | 5/3A Takalvan St, BUNDABERG, QLD 4670 www.coordinatedsupport.com.au | ||
| Corryong Health | 20 Kiell St, CORRYONG, VIC 3707 www.corryonghealth.org.au | ||
| CPL Choice Passion Life | 340 Adelaide St, BRISBANE, QLD 4001 T: 1800 275 753 www.cpl.org.au | ||
| Darebin Lodge | 116 Tyler St, PRESTON, VIC 3072 www.darebinlodge.com.au | ||
| Dependable Care | 15A Tovey St, RESERVOIR, VIC 3073 T: 0411 273 166 www.dependablecaredrps.com.au | ||
| Disability Connect Victoria | Unit 1, 126 Albert Rd, WARRAGUL, VIC 3820 T: (03) 9052 4470 www.dcvic.com.au | Yes | Yes |
| DJ Health | PO Box 388, BIGGERA WATERS, QLD 4216 T: 1300 227 348 | ||
| Drake Medox | 40/55 Collins St, MELBOURNE, VIC 3000 T: 1300 360 070 www.drakemedox.com.au | ||
| EACH | Building 2, 254 Canterbury Rd, BAYSWATER, VIC 3153 T: (03) 8720 1100 www.each.com.au | ||
| Encompass Community Services | 79 Gheringhap St, GEELONG, VIC 3220 T: (03) 5222 3377 www.encompass-cs.org.au | ||
| Endeavour Foundation | PO Box 3555, TINGALPA, QLD 4173 www.endeavour.com.au | Yes | Yes |
| Eskleigh Foundation | 16087 Midland Hwy, PERTH, TAS 7300 T: (03) 6398 7100 www.eskleigh.com.au | ||
| Estia Health | 357 Camberwell Rd, CAMBERWELL, VIC 3124 T: (03) 9811 9777 www.estiahealth.com.au | ||
| Family Based Care Association North West Inc | PO Box 510, BURNIE, TAS 7320 T: (03) 6431 8411 | ||
| Farris Care Services | Suite 2, 116 Pascoe Vale Rd, MOONEE PONDS, VIC 3039 T: (03) 7015 8601 www.farriscare.com.au | ||
| FBA Care Pty Ltd | 502-506 Geelong Rd, TOTTENHAM, VIC 3012 T: 1300 809 566 www.fbacare.com.au | ||
| Felicity Holistic Care | 31 Princes Hwy, WERRIBEE, VIC 3030 T: 1300 589 176 felicityholisticcare.com.au | Yes | Yes |
| Flexi Support | Suite 6, 799 Springvale Rd, MULGRAVE, VIC 3170 T: (03) 9560 3333 www.flexisupport.com.au | Yes | Yes |
| Focal Community Services | 6 Canning St, NORTH IPSWICH, QLD 4305 T: (07) 3812 2014 www.focal.org.au | ||
| Focus Support Services Ptd Ltd | 82 Schotters Rd, MERNDA, VIC 3754 T: 0412 623 877 www.focussupportservices.com.au | ||
| Fraser Coast Family Networks | PO BOX 578, MARYBOROUGH, QLD 4650 T: (07) 4123 4735 | ||
| Gannawarra Shire Council | 47 Victoria St, KERANG, VIC 3579 T: (03) 5450 9333 www.gannawarra.vic.gov.au | Yes | |
| Gateway Health | 155 High St, WODONGA, VIC 3690 T: (03) 5723 2000 www.gatewayhealth.org.au | Yes | Yes |
| GenU | 1 Riverview Terrace, BELMONT, VIC 3215 T: (03) 5249 8900 www.genu.org.au | Yes | Yes |
| Give a Care | PO Box 7063, BEAUMARIS, VIC 3193 T: 0447 277 123 www.giveacare.com.au | ||
| Headway ABI Australia | Unit 1-15 Distribution Avenue, MOLENDINAR, QLD 4214 T: (07) 5574 4311 www.headwayabiaustralia.org | ||
| Healthscope Independence Services | Suite 8, Level 1 /13 Corporate Drive, MOORABBIN, VIC 3189 T: (03) 8551 8888 www.healthscopeindependenceservices.com.au | Yes | Yes |
| Hearth Support Services | 182 Waverley Rd, MALVERN EAST, VIC 3145 T: 1800 894 013 www.hearthaustralia.com.au | ||
| Heathcote Health | 39 Hospital St, HEATHCOTE, VIC 3523 T: (03) 5431 0900 www.heathcotehealth.org | ||
| Hendercare | 81 Flinders St, ADELAIDE, SA 5000 T: 1300 764 433 www.hendercare.com.au | ||
| Home Care Assistance South East Melbourne | Unit 13, 417-419 Warrigal Rd, CHELTENHAM, VIC 3192 T: (03) 9005 1159 www.homecareassistance-se-melbourne.com.au | ||
| Home Instead Senior Care Bayside/ Logan Central | PO Box 329, CAPALABA, QLD 4157 | ||
| Home Instead Senior Care Brisbane North | 2 Chatham St (cnr. of Oxley Ave), MARGATE, QLD 4019 T: (07) 3482 0800 www.homeinstead.com.au | Yes | Yes |
| Home Instead Senior Care Melbourne, Maidstone & Western suburbs | Suite 108, 44-56 Hampstead Rd, MAIDSTONE, VIC 3012 | Yes | Yes |
| Home Instead Senior Care Outer East Melbourne | Suite 3, 62-64 Main St, UPWEY, VIC 3158 | Yes | Yes |
| Hunter Disability Services | 100 Corlette St, COOKS HILL, NSW 2300 T: 0467 531 902 | ||
| HYPAR | 14 Todd Rd, LAWTON, QLD 4501 T: (07) 3285 6807 www.hypar.com.au | ||
| Independence Australia | 208 Wellington St, COLLINGWOOD, VIC 3066 T: 1300 704 456 www.independenceaustralia.com | Yes | Yes |
| Independent Disability Services | Suite 3.01, Level 3, 60 Leicester St, CARLTON, VIC 3053 | ||
| Indigo North Health Incorporated | 168 High St, RUTHERGLEN, VIC 3685 www.inh.org.au | ||
| InLife Independent Living Ltd | Level 2, 696 Bourke St, MELBOURNE, VIC 3000 T: 1800 465 433 www.inlife.org.au | ||
| Integratedliving Australia Ltd | 3 Wilkinson Ave, MUSSWELLBROOK, NSW 2333 T: (02) 6576 0200 www.integratedliving.org.au | ||
| Interact Australia | 267 High St, PRESTON, VIC 3072 T: (03) 8650 7000 interactaustralia.com.au | ||
| Just Better Care: Gippsland | 40 Prince St, ROSEDALE, VIC 3847 T: (03) 4114 3000 www.justbettercare.com/gippsland | ||
| Just Better Care: Gold Coast | Unit 1, 220 Varsity Pde, VARSITY LAKES, QLD 4227 T: (07) 5577 3600 justbettercare.com/gold-coast | ||
| Just Better Care: Hume Southern Riverina | 536 Kokoda Rd, COBRAM, VIC 3644 T: (03) 5873 2034 www.justbettercare.com.au | Yes | Yes |
| Just Better Care: Melbourne Bayside | Suite 9, 214 Bay St, BRIGHTON, VIC 3186 T: (03) 9596 2444 www.justbettercare.com/melbourne-bayside | Yes | Yes |
| Just Better Care: Melbourne Inner East | 176 Adderley St, WEST MELBOURNE, VIC 3003 T: (03) 9070 3436 justbettercare.com/melbourne-inner-east | Yes | Yes |
| Just Better Care: Mornington | Level 1, Suite 2, 346 Main St, MORNINGTON, VIC 3931 T: (03) 5972 1860 www.justbettercare.com.au | ||
| Just Better Care: Sunshine Coast | 2/2 Coora Crescent, CURRIMUNDI, QLD 4551 T: (07) 5353 5111 www.justbettercare.com.au | Yes | Yes |
| Just Better Care: Western Victoria | 22 McLachlan St, HORSHAM, VIC 3400 www.justbettercare.com.au/western-victoria/home | ||
| Just For U Care Specialists | 101/424 Warrigal Rd, HEATHERTON, VIC 3202 T: (03) 9578 3024 www.jfu.net.au | Yes | Yes |
| Kare One Pty Ltd | PO Box 785, BEACONSFIELD, VIC 3809 www.kareone.com.au | ||
| KinCare Health Services | Su 26, 270 Ferntree Gully Rd, NOTTING HILL, VIC 3168 T: (03) 9501 3097 www.kincare.com.au | ||
| Kinder Caring Home Support Services Pty Ltd | Suite 5, 282 Plenty Rd, PRESTON, VIC 3072 T: 1300 796 675 www.kindercaring.com.au | ||
| Kyeema Support Services | PO Box 86, PORTLAND, VIC 3305 T: (03) 5521 7820 | ||
| La Vita Care | PO Box 196, MALVERN, VIC 3144 T: (03) 9889 0357 | Yes | Yes |
| Life Health Services | Level 1, 104A Amada Dandenong Plaza, Cnr Walker and McCrae Streets, DANDENONG, VIC 3175 T: (03) 9212 3590 lifehealthservices.com.au | ||
| Lifestyle Centred Services | 434 Nepean Hwy, FRANKSTON, VIC 3199 T: (03) 9483 4755 www.lifestylecentred.com.au | Yes | Yes |
| Lifestyle Solutions | Suite 1, 7-9 Mallett Rd, TULLAMARINE, VIC 3076 T: (03) 9338 1867 www.lifestylesolutions.org.au | Yes | Yes |
| Live Tasmania | PO Box 1003, MOONAH, TAS 7009 | ||
| LiveBetter Community Services | Level 1 435 Lords Place, ORANGE, NSW 2800 livebetter.org.au | ||
| MannaCare | 371 Manningham Rd, DONCASTER, VIC 3108 T: (03) 9856 1270 www.mannacare.org.au | Yes | Yes |
| McCallum Disability Services Inc | 29 Learmonth St, BALLARAT, VIC 3350 www.mccallum.org.au | ||
| Mecwacare | 1287 Malvern Rd, MALVERN , VIC 3144 www.mecwacare.org.au | ||
| Melba Support Services | 40-50 Melba Ave, LILYDALE, VIC 3140 T: (03) 9212 0100 www.melbasupport.com.au | ||
| Menzies Support Services (Dame Pattie Menzies Centre Inc) | 2456 Goulburn Valley Hwy, ALEXANDRA, VIC 3714 T: (03) 5772 1888 dpmc.org.au | ||
| Mercy Centre Lavington | PO Box 440, LAVINGTON, NSW 2641 www.mercycentre.org.au | ||
| MHA Care | PO Box 376, YARRAWONGA, VIC 3730 | ||
| Morcare Services Pty Ltd | 677 Boronia Rd, WANTIRNA, VIC 3152 T: (03) 9800 4433 www.morcare.com.au | Yes | Yes |
| Mpower | 71 Koroit St, WARRNAMBOOL, VIC 3280 T: (03) 5561 8111 | ||
| Multicap Ltd | 269 Padstow Rd, EIGHT MILE PLAINS, QLD 4113 T: (07) 3340 9000 www.multicap.org.au | ||
| Neuro Practice Carer Support | 28 Moran St, BENDIGO, VIC 3550 www.theneuropracticecarersupport.com | ||
| New Aged Care | 12 Brooke St, WOODEND, VIC 3442 T: 0407 556 825 www.newagedcare.com.au | ||
| Nextt Pty Ltd | Unit 2, 6 Railway Pde, CAMBERWELL, VIC 3000 T: (03) 9829 9120 www.nextt.com.au | Yes | |
| Nextt Pty Ltd | 12-16 Chippen St, CHIPPENDALE, NSW 2008 T: (02) 8736 7220 www.nextt.com.au | Yes | |
| ONCALL Group Australia | 2/660 Canterbury Rd, SURREY HILLS, VIC 3127 T: (03) 9896 2468 www.oncall.com.au | ||
| Open Minds | PO Box 8142, WOOLLOONGABBA, QLD 4102 www.openminds.org.au | ||
| Outlook Victoria | 24 Toomuch Valley Rd, PAKENHAM, VIC 3810 T: (03) 5940 1063 www.outlookvic.org.au | ||
| PAL Providing all living support | PO Box 212, NUMURKAH, VIC 3636 www.palssinc.org | ||
| Parkglen Home Care | 360 Cheltenham Rd, KEYSBOROUGH, VIC 3173 T: (03) 9798 1633 www.parkglen.com.au | ||
| People's First Choice Australia | Level 2, Suite 105, 19 Lacy Street, BRAYBROOK, VIC 3019 T: (03) 9317 8452 www.pfca.com.au | ||
| Pinnacle | PO Box 359, ARARAT, VIC 3377 www.pinnacleinc.com.au | Yes | Yes |
| PNR Home Nursing & Health Care Services | PO Box 1600, WODONGA PRI BX, VIC 3689 www.pnrhealthcare.com.au | ||
| Possability | 175 Collins St, HOBART, TAS 7000 T: 1300 067 842 www.possability.com.au | ||
| Real Community Services | PO Box 1249, OXLEY, QLD 4075 T: (07) 3725 6500 www.realcommunityservices.com.au | ||
| Right at Home: Southern NSW | 94 Morgan St, WAGGA WAGGA, NSW 2650 T: (02) 5963 2600 www.rightathome.com.au/snsw | ||
| Right at Home: Sunshine Coast | 8/20 Innovation Pkwy, BIRTINYA, QLD 4575 T: (07) 5301 9340 www.rightathome.com.aui/ssc | Yes | Yes |
| SAI Home
and Community Care | Shop 6, 18-22 Beach St, FRANKSTON, VIC 3199 www.saihomecare.com.au | ||
| SCOPE (Vic) Ltd | 31-45 Bennett St, BENDIGO, VIC 3550 www.scopevic.org.au | Yes | Yes |
| See Change Supported Accommodation | 40 Newcombe St, PORTARLINGTON, VIC 3223 T: (03) 5259 1771 www.seachangeportarlington.com | Yes | Yes |
| Simply Helping: Bayside and Peninsula | 27 Buckley St, NOBLE PARK, VIC 3174 T: (03) 9574 0924 www.simplyhelping.com.au | Yes | Yes |
| Simply Helping: Central Highlands and Djerriwarrh | 109 Fisken Rd, MOUNT HELEN, VIC 3350 www.simplyhelping.com.au | Yes | Yes |
| Simply Helping: Geelong and Barwon | 21 Koomeela Dr, TORQUAY, VIC 3228 T: (03) 5261 4808 www.simplyhelping.com.au/geelong-barwon | Yes | Yes |
| Simply Helping: Gippsland South & West | 13 Sedgwick Crt, LYNBROOK, VIC 3975 www.simplyhelping.com.au | ||
| Simply Helping: Goulburn Valley | 226 Faithfuls Creek Rd, EUROA, VIC 3666 T: (03) 5795 1635 www.simplyhelping.com.au | ||
| Simply Helping: Inner & South Eastern Melbourne | 27 Buckley St, NOBLE PARK, VIC 3174 T: (03) 9574 0924 www.simplyhelping.com.au | Yes | Yes |
| Simply Helping: South West | 24 Pynsent St, HORSHAM, VIC 3400 T: (03) 5381 2076 www.simplyhelping.com.au | ||
| Skills Connection Inc. | 50 Rae St, COLAC, VIC 3250 T: (03) 5231 2333 www.skillsconnection.org.au | ||
| Skills Innovative Training Enterprise Inc. | 19 Moorefield Park Dr, WODONGA, VIC 3690 www.siteinc.org.au | ||
| Smarter Connections | Unit 15/ 326 Settlement Rd, THOMASTOWN, VIC 3074 T: (03) 8256 3800 www.smarterconnections.com.au | ||
| Songbird | 1B Hartley Dr, THORNTON, NSW 2322 T: (02) 4048 4220 www.songbird.com.au | ||
| South Eastern Community Care | 12 Somerville St, SORRELL, TAS 7172 T: (03) 6269 1200 www.secommunitycare.com.au | ||
| Southern Cross Community Healthcare Pty Ltd | Level 1, 50 O'Connell St, PARRAMATTA, NSW 2150 T: 1800 989 000 www.scch.com.au | ||
| Southern Stay Disability Services | 181 Fairy St, WARRNAMBOOL, VIC 3280 T: (03) 5564 3444 www.southernway.net | ||
| Spinal Life Australia | 109 Logan Rd, WOOLLOONGABBA, QLD 4102 T: (07) 3391 2044 www.spinal.com.au | ||
| St John's Community Care | Cnr Kamerunga and Fairweather Rds, REDLYNCH, QLD 4870 stjohnscommunitycare.org | ||
| Stellar Care | PO Box 1212, EPPING, VIC 3076 T: 0458 008 225 www.stellarcare.com.au | ||
| Sunraysia Residential Services (SRS) | 877 Fifteenth St, MILDURA, VIC 3500 T: (03) 5022 1741 www.srsinc.com.au | Yes | |
| Supreme Health Services | Unit 9, 9 Wyuna Rd, CAULFIELD NORTH, VIC 3161 T: (03) 9525 9325 www.supremehealthservices.com.au | Yes | |
| Synapse | PO Box 3356, SOUTH BRISBANE, QLD 4101 T: (07) 3137 7400 www.synapse.org.au | ||
| The Bridge Inc | PO Box 7030, DANDENONG, VIC 3175 T: (03) 8710 8555 www.thebridgeinc.org.au | Yes | Yes |
| Trio Support Services | 139-141 Langtree Ave, MILDURA, VIC 3500 T: (03) 5022 7778 www.triosupport.com.au | ||
| Triple B International | 61 Kilkenny Circle, WATERFORD, WA 6152 T: (08) 9450 8868 www.triplebinternational.com.au | ||
| Uniting (Victoria and Tasmania) | Level 6, 250 Victoria Pde, EAST MELBOURNE, VIC 3000 T: (03) 9192 8100 www.vt.uniting.org | ||
| Villa Maria Society | Locked Bag 20, KEW, VIC 3101 www.villamaria.com.au | ||
| We are Vivid | PO Box 1, ECHUCA, VIC 3564 www.wearevivid.org.au | ||
| We Care Staffing Solutions | Suite 2, 13-15 Thompson St, FRANKSTON, VIC 3199 T: (03) 9770 6372 wecarestaffingonline.com.au | ||
| Wellways Australia | 276 Heidelberg Rd, FAIRFIELD, VIC 3078 www.wellways.org | Yes | Yes |
| West Wimmera Health Service | PO Box 231, NHILL, VIC 3418 T: (03) 5391 4222 | ||
| Woodbine Inc | 54 Craig Ave, WARRACKNABEAL, VIC 3393 T: (03) 5398 2166 www.woodbine.org.au | ||
| Yooralla | 244 Flinders St, MELBOURNE, VIC 3000 T: (03) 9666 4500 www.yooralla.com.au |
We’re here to help you get your life back on track after your transport accident.
If you need help with personal care and daily living after your accident, we can pay for attendant care provided within Australia, or for up to 8 weeks a year outside Australia.
From 26 September 2018, we can pay for an additional 4 weeks of attendant care outside of Australia when you need to travel as part of your employment.
If you require temporary services and support with personal care and everyday living after you leave hospital we can fund post acute support.
How attendant care will help
Attendant care support workers will visit you to help you with the activities of personal care, daily living or accessing the community. Attendant care can include daytime or overnight support, depending on your needs.
This support service aims to help you regain your independence and get back on track.
How post acute support will help
Attendant care support workers will visit you to help you with showering, dressing, mobility, banking and shopping.
This support service aims to support you while you recover and can do these tasks yourself.
Your safety
The TAC takes your care, safety and wellbeing very seriously. Your attendant care or post acute support should be delivered in a way that makes you feel safe and respected. For more information, please refer to Your Care.
Provider requirements
Your attendant care provider must be registered with us before they can provide attendant care or post acute support. Our Independent Registration against Quality Standards (IRQS) requirements ensure that providers that are registered with us have met high standards in regards to their policies and work practices, and we monitor providers to ensure that these standards continue to be met.
See our list of IRQS registered providers.
Extra information about using family and friends as your attendant care support worker is below.
How we approve these services
After your transport accident, your doctor, occupational therapist or treating team may recommend that you need help with personal care and everyday living.
Your Occupational Therapist or other medical professional in your treating team will complete a Functional Independence Assessment for us, or will do a review and make us aware of your needs.
When necessary we will work with your treating team to ensure you get the attendant care you need, to support you and help you regain as much functional independence as possible.
If you require attendant care for a period of overseas travel, a member of your treating team should provide us with details of the travel and the care you require. We can approve attendant care for up to 8 weeks in any year while you are travelling overseas. An additional 4 weeks on top of those 8 weeks are available where you require attendant care while undertaking travel as part of your employment.
We may contact your treating team to discuss your progress or request an assessment, to make sure that:
- You have access to the most appropriate treatment and support.
- You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
- You are moving towards getting your life back on track or being able to live independently.
For post acute support services, your hospital will contact us to ask that you get the help with the tasks of everyday living while you recover at home.
How these services are paid for
We pay for these services:
- Directly to your service provider, when you have given them your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much we will pay
There is a limit to how much we will pay for each service. If your service costs more than our maximum rate, you will need to pay the difference.
For a list of rates, see: TAC Attendant Care Fee Schedule.
If you are in receipt of individualised funding and utilising attendant care, see: Individualised Funding and Financial independence.
If you are travelling overseas, any attendant care should be provided by a suitable agency from your holiday destination.
We can only pay for up to 40 hours per week for any combination of post acute support, child care and home services (cleaning and gardening). Post acute support can only be paid for up to 5 years from your accident unless you have a ‘severe injury’.
What we won’t pay for
We cannot pay for services that:
- Do not treat, or are not related to, your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.
We also cannot pay for:
- Attendant care while you are an inpatient in a public, contracted or arrangement hospital, or
- your carer’s incidental expenses such as travel, meals and tickets/entry fees for recreational activities or entertainment.
Requests for family members or friends to provide your attendant care
The TAC does not support the employment of family members as paid support workers. This is intended to help preserve your family relationships and to avoid conflicting responsibilities.
If you are unable to find suitable support workers to meet your needs, you can call the TAC to discuss this further. The TAC can pay for services to assist you, such as a Case Manager.
In some circumstances, it may not be possible to find suitable support workers because of your location or exceptional support needs. An attendant care provider may consider a family member as your support worker for short-term employment of up to three months, while other appropriate support workers are found. This arrangement may be extended beyond three months when the provider requires additional time to find an appropriate support worker.
It is at the discretion of the attendant care provider as to whether your family member is employed, based on TAC’s policy, Attendant Care Provider Guidelines and other provider employment requirements.
For family members
A family member who is eligible to provide paid support as described above must be employed by a TAC IRQS registered attendant care provider and meet all the requirements of that provider. This is to ensure that services delivered to you meet industry and community standards. The expectations and responsibilities set out in the Attendant Care Provider Guidelines are to be strictly followed by employer and employee.
As paid employees, family members engaged as paid support workers are subject to the full requirements of the Disability Service Safeguards Code of Conduct (Code) operating in Victoria, and the NDIS Code of Conduct in Victoria and in all other States and Territories.
If you are a family member who was employed to provide support to a TAC client (your family member) prior to 1 July 2021, the TAC will work with you to ensure all appropriate supports are in place for this client. You can continue to be paid for the support work by your employer as long as you meet all requirements of your employment including those set out in the Attendant Care Provider Guidelines.
For providers
Attendant care providers are responsible for determining if they have suitable staff available to meet the service need and to determine if a family member is suitable to be engaged in a paid capacity temporarily.
If you are an attendant care provider, please refer to the Attendant Care Provider Guidelines for more information.
Definitions
The term "family member" in this policy is used to represent a person who is identified by the client as a member of their family, or part of their close personal support network. This could include but is not limited to an immediate or non-immediate family member, partner, household member, friend and/or legal guardian.
The term “Support Worker” refers to a person being paid for Attendant Care (AC) or disability work who provides personal support, therapy support and/or community access.
For providers
If you are an attendant care provider, please refer to our TAC Provider Guidelines.
