Income support during COVID-19

Will my COVID-19 Disaster payment impact my TAC income payments?

If you are currently receiving a loss of earnings payment (LOE) or loss of earnings capacity payment (LOEC) from the TAC, we will not consider a COVID-19 Disaster payment as wages or earnings when determining your LOE or LOEC benefit.

Will my Pandemic Leave Disaster payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider your Pandemic Leave Disaster payments when determining your LOE benefit.
  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider Pandemic Leave Disaster payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you are receiving Pandemic Leave Disaster payments, you should notify the TAC as soon as possible by providing a copy of your Centrelink statement.

Will my TAC income payments be impacted by Cashflow Support, Business Support Fund or Business Cost Assistance payments?

If your business has received one or more of these payments, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received Cashflow Support, Business Support Fund or Business Cost Assistance payments, you should notify the TAC as soon as possible.

Will my TAC income payments be impacted by JobSaver, Business Grant or Border Closure Grant payments from the NSW government?

If your business has received one or more of these payments from the New South Wales government, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received JobSaver, Business Grant or Border Closure Grant payments, you should notify the TAC as soon as possible.

Will my JobKeeper payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are currently receiving a loss of earnings payment (LOE) from the TAC, we will consider JobKeeper payments as wages or earnings when determining your partial LOE benefit.
  • If you are currently receiving a loss of earnings capacity payment (LOEC) from the TAC, we will not consider JobKeeper payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you received JobKeeper payments, you should notify the TAC as soon as possible. This includes:

  • If you are an employee, or
  • If you are self-employed and your business received a JobKeeper payment.

We will then assess your income benefit and let you know if there are any changes.

You must also notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Is there income support available from the TAC if I lose my job or am asked to take unpaid leave?

Please contact us to discuss your individual circumstances.

The income support you may be eligible for will depend on a range of factors including (but not limited to):

  • the type of support you can get from your employer
  • your capacity to work, and
  • whether the need to stop working is related to your accident injuries.

Can I receive government support and TAC income support at the same time?

Yes you can, however the benefits you are eligible for will depend on your individual circumstances.

If your employment has been impacted by COVID-19, you should contact Centrelink as soon as possible to determine your eligibility for any available benefits. If eligible, your payments are likely to be backdated to the date of your Centrelink claim so the sooner you apply, the sooner you may receive benefits.

You must notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Some helpful links for COVID-19 government supports are listed below:

Federal Government support:

Victorian Government support:

What should I do if my certificate of capacity is about to expire?

To consider paying ongoing LOE or LOEC benefits, we will require an updated certificate of capacity if you have a reduced capacity to work due to your accident injuries.

Please contact your GP or physician to discuss your current situation and capacity for work.

If you are unable to attend your GP in person, you can ask if they will offer a telehealth appointment.

Due to the coronavirus situation, the TAC will fund temporary telehealth items for services provided by medical specialists, such as GPs, consulting physicians and psychiatrists. Payment will be made at the MBS rate.

If you require a brief extension to the due date of your certificate of capacity, please contact us to discuss your individual circumstances.