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Use the search tools below to find a provider and check if they are appropriately registered and qualified. You can also ask your provider to show you their certificates of qualification, registrations and accreditation.

Don't forget to consider these five points when choosing your provider.

  1. Professional registrations, accreditation/certification and qualifications*
  2. Innovation and value
  3. Experience
  4. Person-centred approaches
  5. Location, accessibility and flexibility

*When using IF, you must choose providers for purchasable services who hold a certificate of business/incorporation registration and are appropriately qualified and experienced. This means providers are established as a business and hold the appropriate level of insurances and occupational health and safety certificates. Health practitioners must hold the relevant professional registrations including registration with the Australian Health Practitioner Regulation Agency (AHPRA) where applicable. Disability service providers (e.g. Attendant Care and Community Group Programs) should be accredited/certified with the relevant state or federal disability service industry standards.

A client on IF may use their funding allocation to purchase any of the services listed below.
Equipment that costs less than $1,000 per item (inclusive of delivery costs) applies to all service equipment purchases.

Attendant care

Attendant care services should be appropriate, promote your functional independence and be least restrictive to your needs.

You may need attendant care services to increase your independence with:

  • personal care such as activities of daily living
  • therapy support to enable the client's active participation in rehabilitation activities, such as a home exercise program
  • accessing the community to undertake activities such as personal banking and shopping.

View the TAC Attendant Care policy and fee information.

Find an Attendant Care service provider:

Acupuncture

Acupuncture services should promote progress towards functional independence, participation and self-management. Services can only be provided by a person:

  • who is registered as a Chinese medicine practitioner in the Division of Acupuncturists under the Health Practitioner Regulation National Law, or
  • whose registration is endorsed under section 97 of the Health Practitioner Regulation National Law as being qualified to practice as an acupuncturist (for example by the Chiropractic, Osteopathy or Physiotherapy Boards of Australia).

View the TAC acupuncture policy and fee information.

Find a provider:

Australian Acupuncture and Chinese Medicine Association Practitioner 

Check that your service provider is appropriately registered:

Audiology

Audiological services can only be provided by an audiologist eligible for full membership of the Audiological Association of Australia and/or accredited by the Australian Hearing Service (AHA).

View the TAC Audiology policy and fee information

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Child care

Child care services are only purchasable if eligible under section 60(2)(c) of the Transport Accident Act 1986 and can only be funded and purchased up to a maximum of five years after your transport accident. 

Child care services refer to duties and tasks that relate to the direct care of a child, such as feeding and bathing, which you performed prior to the transport accident. These services replace the care and supervision of a child when you have sustained injuries that prevent or limit the normal provision of these services.

You should ensure that your child care provider/s are:

  • compliant with the National Best Practice Standards, and
  • regulated by either Commonwealth or State governments (with the exception of in home care services which are regulated and monitored by local councils), and
  • holders of, or employ staff who are holders of, a current assessment notice pursuant to the Working With Children Act 2005 (Victoria).

View the TAC Childcare policy and fee information.

Find an appropriate child care service:

Australian Government My Child  

Chiropractic

You may purchase chiropractic services:

  • that are clinically justified, safe and effective
  • that have a clear rehabilitative purpose and are not for non-transport accident injury rehabilitative purposes
  • that are likely to achieve or maintain a measurable functional improvement
  • that promote progress towards functional independence, participation and self-management.

View the TAC Chiropratic policy and fee information

Find a chiropractor:

To check if your provider is appropriately registered:

Community group programs

As a result of a transport accident, you may need support to access and participate in recreational and leisure activities in your community.

Community group programs should:

  • maintain and enhance peer support networks
  • facilitate sharing of support services
  • assist with independent access to the community
  • assess and review the support needed to enable you to participate in community based leisure or recreational activities
  • link you into mainstream or supported community-based leisure or recreational activities
  • ensure programs continue to appropriately address your needs and goals.

View the TAC community group program policy and fee information.

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Dietitian

Dietitian services can be provided by a dietitian who meets the accreditation requirements of Dietitians Associsation of Australia.

View the TAC dietitian policy and fee information.

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Equipment that costs less than $1000 per item, inclusive of delivery

Equipment can be used to assist with activities such as bathing, dressing, eating and drinking.

Equipment purchases should address one or more of the following aspects of your life following a transport accident injury:

  • mobility
  • function
  • independence
  • community involvement (through return to work, educational or leisure activities)
  • relief of pain or discomfort
  • communication
  • safe environment.

IMPORTANT NOTE: Please contact your IF Support Coordinator if you require items that exceed the $1,000 limit.

View the TAC equipment policy and fee information.

Find a service provider

The three equipment providers below have contracted arrangements with the TAC and can offer you a TAC rate for certain equipment items. They may ask you for your TAC Claim number and don't forget to plan ahead to allow for delivery times.

Gym and swimming programs

A gym or swimming program is an exercise program that is developed and monitored by a health professional, such as a physiotherapist. It is for you to perform independently in a gym or pool to support your rehabilitation.

An appropriate gym and/or pool facility:

  • is a commercial gym and/or pool facility designed for public use or a gym and/or pool within the premises of a health professional
  • is located in a practical location, within a reasonable distance of your home or work
  • is designed and equipped for various modalities of exercise, sports and physical training
  • has suitable equipment to meet your needs as recommended by your health professional
  • has suitably qualified staff to ensure your safety.

View the TAC exercise physiology policy and fee information.

To find an appropriate gym and/or pool facility, check with your health professional, yellow pages, local council or private gym and swimming facility.

Home services/Domestic services (including gardening)

Home services refer to the household tasks you normally perform for yourself or others in your family. If there are certain household tasks you can't do because of your transport accident injuries, you can pay for workers to do these tasks for you.

It is important that you continue doing the household tasks you are still able to perform and take on more as you build your independence.

View the TAC support at home policy and fee information for accidents on or after 1 January 2005

View the TAC domestic services policy and fee information for accidents on or before 31 December 2004

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Nursing

Nursing refers to services, care and tasks carried out by a registered nurse at your home.

View the TAC nursing policy and fee information.

Find a nursing service provider:

To check that your provider is appropriately registered:

Occupational therapy

Occupational Therapy services may include:

  • prescribing exercises to maximise your function
  • prescribing adaptive and/or alternative techniques to make it easier for you to perform activities. For example, breaking strenuous tasks into smaller more manageable tasks
  • identify and in some cases trial suitable equipment to maximise your independence
  • to advise what support services you may require, for example, attendant care.

View the TAC occupational therapy policy and fee information.

Find a service provider:

To check that your provider is appropriately registered:

Orthoptics

Orthoptists are eye healthcare professionals who can provide treatment for your eyes after your transport accident.

Orthoptics services must be performed by an orthoptist eligible for membership with the Orthoptics Association of Australia.

View the TAC orthoptics policy and fee information.

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Osteopathy

Osteopathy focuses on how your skeleton, joints, muscles, nerves and circulation work together to improve your indepedence.

Osteopathy services must be performed by an osteopath registered with the Osteopathy Board of Australia.

View the TAC osteopathy policy and fee information.

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To check that your provider is appropriately registered:

Physiotherapy

Physiotherapy aims to improve your movement and function after your transport accident.

Physiotherapy services can be provided by a physiotherapist who is registered under the Health Practitioner Regulation National Law (other than as a student).

View the TAC physiotherapy policy and fee information.

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Check that your service provider is appropriately registered:

Podiatry

Podiatrists specialise in medical care of the foot, ankle and lower leg.

Podiatry services can be provided by a podiatrist who is registered registered under the Health Practitioner Regulation National Law (other than as a student).

View the TAC podiatry policy and fee information.

Find a provider:

Check that your provider is appropriately registered:

Psychology

Psychologists are experts in human behaviour, the brain, memory, learning and human development. Psychology services focus on your mental health, to help you achieve your independence, work productively and contribute to community life.

Psychology services can be provided by a psychologist who is registered under the Health Practitioner Regulation National Law to practice (other than as a student).

View the TAC mental health and wellbeing policy and fee information.

Access mental health and persistent pain resources.

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Check that your service provider is appropriately registered:

Respite

If a family member is providing you with substantial unpaid care, you may wish to use respite services. Respite services provide positive short/long-term breaks for you and your carer from your regular support routine.

View the TAC respite policy and fee information.

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Social work

Social workers can work with you to address life challenges and enhance your independence. Social workers may undertake counselling, community engagement and development to address issues at both a personal and social level.

Social work services can be provided by a qualifed social worker who is eligible for full membership with the Australian Association of Social Workers.

Information about social work is in our mental health and wellbeing policy and fee information.

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Speech pathology

Speech pathology services may be required if you have sustained communication or swallowing disorder(s) as a result of your transport accident.

Speech pathology services must be provided by a qualified speech pathologist.

View the TAC speech pathology policy and fee information.

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Specialist disability laundry service

Specialist laundry services may be required if you have major incontinence issues as a result of your transport accident.

You may wish to discuss these services with your IF Support Coordinator and continence nurse when putting your continence management plan and prescription in place.

To find an appropriate service provider check with your local linen or laundry service.

 

Disclaimer

The links to the following websites are provided by the TAC for clients self-managing their purchasable services. They should be viewed in conjunction with the TAC Individualised Funding policy.