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Surgery and medical specialists

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We’re here to help you get your life back on track after your transport accident. To help you recover we will pay for consultations and treatment with appropriate and qualified medical specialists and surgeons in Australia.

There are two types of surgery:

  • Emergency surgery – urgent surgery to save the person’s life or preserve function of a body part.
  • Elective surgery – non-urgent surgery required for your ongoing health or quality of life.

What will my surgeon or specialist do?

You might require surgery, or a consultation with a medical specialist, to help with your transport accident injuries. Your surgeon or specialist may carry out diagnosis, prevention, reconstruction and transplantation procedures.

Surgery within 3 months of a transport accident is automatically approved

We will pay for emergency surgery or elective surgery within 3 months of the date of your accident.

Surgery over 3 months after a transport accident

If you need elective surgery outside the 3 month period, we will pay for a consultation with your doctor. As a result of that consultation your doctor may then refer you to a specialist or surgeon to treat your transport accident injuries.

We require a letter from your surgeon:

  • Describing the surgery or procedure required, including Medicare item numbers.
  • Providing a clinical justification for how the surgery relates to your transport accident injuries.

We may contact your surgeon or specialist to discuss your progress or request an assessment to make sure that:

  • You have access to appropriate treatment and supports required for your transport accident injuries.
  • You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
  • You are moving towards getting your life back on track and being able to live independently.

How surgery and specialist treatment is paid for

We pay for your treatment:

  • Directly to your surgeon or specialist, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

We will pay for your surgery, including anaesthesia, when you are admitted to hospital and require surgery as a result of your transport accident injuries. We can also pay the cost of subsequent elective surgery required as a result of your transport accident injuries.

We will pay for your treatment and services according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference. If you have already paid for your surgical treatment we can repay those expenses up to our maximum amount.

For a list of TAC rates, see: Elective surgery.

For accidents that happened before 14 February 2018, we can only pay for these services once any required medical excess has been reached. Find out if the medical excess applies to you.

What we won’t pay for

We can’t pay for services that:

  • Do not treat your transport accident injuries.
  • Are not reasonable, necessary or appropriate.
  • Are not clinically justified, safe and effective.

For providers

If you are a specialist, surgeon or anaesthetist, please refer to our TAC provider guidelines.