Attendant care - Information for clients

If you have claimed attendant care before and would like more information, please see the attendant care policy.

What is attendant care?

Attendant care assists you with tasks you cannot perform yourself because of your accident injuries, such as:

  • showering or dressing
  • lifting
  • toileting
  • meal preparation 
  • accessing the community, for tasks like shopping and banking.

Will the TAC pay for attendant care?

The TAC will pay for your attendant care when:

  • You have an accepted TAC claim
  • You have a severe injury caused by your accident
  • Your attendant care is for your accident-related injuries
  • Your attendant care is helping you make progress in your recovery, or helps you to manage daily activities.

If you do not have a permanent disability, you may be entitled to Post Acute Support Services.

The TAC will make decisions about paying for your attendant care in the time-frames set out in the TAC's Service Charter.

What do I need to do to receive attendant care?

Normally, your attendant care will be organised before you leave hospital. The hospital will organise this for you with the TAC.

If your attendant care has not been organised, you will need to send the TAC a letter from your doctor or occupational therapist that explains:

  • which tasks your injuries are preventing you from performing
  • how many hours per week of attendant care you need
  • how long you need attendant care for.

Can I choose my own attendant carer, or will the TAC choose one for me?

The TAC can only pay for attendant carers who are employed by an attendant care agency registered by the TAC.  

  • You must choose your own attendant carer, the TAC can't choose one for you. You can choose any attendant care agency who has registered with the TAC
  • You must get the TAC's approval before you receive attendant care
  • You do not need to fill out a form.

How long will the TAC pay for my attendant care?

  • There is no maximum number of attendant care services the TAC can pay for
  • We can pay for attendant care as long as you need it because of your accident injuries.

How the bills are paid

  • in most cases your attendant care agency will bill the TAC directly for your care
  • if you have paid a bill yourself, keep the receipt and send the original to the TAC for reimbursement. You should make a copy of the receipt for your own records
  • there is a maximum dollar amount the TAC can pay for each attendant care service. If your agency charges more than this maximum, you will need to pay the difference. This is known as paying "the gap".

POLICY

The TAC can pay the reasonable costs of attendant care services where required as the result of a transport accident injury under section 60 of the Transport Accident Act 1986 (the Act).

The TAC will periodically review a client's entitlement to attendant care services to ensure that the services remain reasonable for the transport accident injury and are payable under the Act.

BACKGROUND 

The TAC can pay for attendant care services where the services:

A client may need attendant care services to increase their independence with:

  • activities of daily living such as personal care;therapy support to enable the client's active participation in rehabilitation activities, such as a home exercise program, a personal or domestic skills retraining program, or to facilitate the learning of new skills such as using a communication device; or
  • accessing the community to undertake activities such as banking and shopping.

Attendant care agencies may also provide the following services, which are covered under separate policies:

For information regarding other services the TAC can pay for, please refer to the following policies:

For information regarding other support for carers of a person with a disability, please refer to the Centrelink website. Centrelink may provide financial support to eligible carers.

DEFINITIONS

In this policy:

  • Attendant care is a support service provided to a client at home or in the community to promote their independence and enable them to participate optimally in all aspects of their lives. Attendant care services can be provided in the following forms:
    • Daytime support, which is a service for clients who require active provision of attendant care that is classified as either:
      • Personal care, which is physical assistance with daily living tasks as directed by the recommending occupational therapist/other allied health professional and includes the provision of domestic services by the attendant carer in down time between provision of personal care.
      • Therapy support, which assists the client to actively participate in goal directed home or community based rehabilitation activities where the support is necessary to achieve specific goals and outcomes. Therapy support is documented in the client's Support Plan and revised as required by a treating health professional. 
      • Community access, which is to assist and support the client to undertake community activities as directed by the recommending occupational therapist.
    • Overnight support which is a service for clients who require attendant care for a period of 8 consecutive hours covering the usual sleeping period of the client in their home or an approved location. It comprises either:
      • Active overnight support - an overnight attendant care shift where an attendant carer is required to provide active assistance or support to a client.
      • Inactive overnight support - an overnight shift when an attendant carer is present, but not required to actively assist or support a client. The inactive overnight support fee includes one hour of active support (not necessarily provided consecutively) for the attendant carer to undertake manual tasks associated with the client's care such as assisting with toileting/continence issues, managing physical issues such as spasms and pain and turning and repositioning clients.
  • An on-call service is a remote service for clients who require a low level of care during the day and/or overnight, but do not require an attendant carer to be constantly present and/or sleep over in their home. This service comprises two components: the monitoring service and the attendant care service. The monitoring service will contact the client when a call is triggered to establish which of the following calls will be made to provide appropriate support: 
    • contacting the client's nominated contact person (for example neighbour or family member); or
    • arrange a call-out for an attendant care service to provide personal care within a 30 minute period (such as personal hygiene); or 
    • arrange for an emergency services response (such as police, ambulance or fire).

    Refer to the On-Call Services policy.

  • Shared support is an attendant care service provided to two or more people, at least one of whom is a client, at the same time or as part of a small group. Shared support can be for a one off event or for regular attendance at a community group/recreational activity. This service may be provided:
    • when two or more clients requiring attendant care services reside together, for example family members
    • where there is a particular activity that more than one client can engage in together, for example, a concert or holiday.
  • An attendant carer is a person who is appropriately trained and employed by a registered/approved attendant care agency to provide attendant care services in a way that promotes independence and functional skills. The minimum requirements to provide attendant care services are demonstrated competency in areas relevant to the needs of clients including: 
    • CPR;
    • apply first aid;
    • food safety;
    • anaphylaxis;
    • manual lifting; and
    • infection control.

    Attendant carers must also complete a client specific training program where required as a result of a client's specialised support needs.

  • Rehabilitation is the provision of time-limited, goal-oriented and outcome-focused services to support the client achieve their independence goals. A rehabilitation program is usually developed and monitored by an allied health professional and may include a home exercise program, independent gym program, retraining in daily living skills or training in new skills. Rehabilitation Services are defined in and authorised under the Act. Refer to Schedule 1 – Authorised Rehabilitation Services.     
  • Support Plan is the document submitted by the attendant care agency that details the attendant care program that is expected to meet the client individual support needs.

GUIDELINES

What can the TAC pay for in relation to attendant care?

The TAC can pay the reasonable costs of attendant care required as the result of a transport accident injury for a client who:

  • has physical, sensory and/or cognitive/behavioural disabilities arising from their transport accident injury; and
  • is assessed as requiring support with activities of daily living such as personal care, domestic and community activities and/or individual participation in recreation activities following discharge from an acute or rehabilitation hospital.

The TAC can pay the reasonable costs of a range of attendant care services to provide day and/or night time support and holiday support.

Daytime support - personal care

The TAC can pay the reasonable costs of attendant care to assist and support a client to manage personal care tasks as independently as possible. Where possible, personal care support should be delivered in a way that increases a client's independence with personal care activities.

The TAC can also pay for personal care for a client who is assessed as being at risk of physical harm/medical emergency without supervision and when electronic communication devices, alarms or environmental control systems are not appropriate. The TAC will consider the availability of family and other informal social supports when considering a request for attendant care for this purpose.

Personal care is provided as hourly support for clients who require a certain number of hours of attendant care each day in order to meet their support needs. The number of hours can be approved to suit clients who require attendant care at set hours of the day or to allow flexibility for those clients who wish to make use of approved hours as required over a particular period of time.

Daily support is an option that may be considered in exceptional circumstances for clients who require one on one support across a 24 hour period where there will be periods of down time when the attendant carer is not required to provide active care or be present. Daily support may be considered where it is the most appropriate method of meeting the care needs of a client, for example to provide holiday support. Daily support is most appropriate where the hours of care required by the client are usually predictable. The TAC expects that the attendant care agency will comply with the Social, Community, Home Care and Disability Services Industry Award 2010 or other relevant industrial agreement when deploying attendant carers under this option.

Daily support can be paid according to the complexity of the client's care needs. Standard daily support incorporates an average of six to eight hours of inactive support and a sleepover period. Clients who require a greater level of care may require complex daily support which incorporates an average of four to six hours of inactive support and a sleep over period.

The TAC will decide which type of daily support is reasonably required based on the client's needs and in consultation with their treating medical practitioner and/or recommending occupational therapist.

Daytime on-call services

The TAC can pay for on-call attendant care for a client who requires a low level of care and does not require an attendant carer during the day in their home. Refer to the On-Call Service policy

Daytime support - therapy support

The TAC can pay the reasonable costs of attendant care for therapy support to assist the client to actively participate in rehabilitation activities where the support is necessary to achieve specific independence goals and outcomes. Therapy support may be provided to the client individually or as part of a structured rehabilitation program which is developed and monitored by an allied health practitioner. Rehabilitation programs may include home exercise programs or an independent gym and/or swimming program. Rehabilitation programs must be aligned to the client's goals and have measurable outcomes and goal oriented timelines.

The TAC expects that the hours of therapy support required will reduce over time as the client achieves their goals unless it has been approved to maintain function as recommended by the client's allied health practitioner.

Daytime support - community access

The TAC can pay the reasonable costs of attendant care services to assist and support the client to participate in community activities of daily living, engage in their community and participate in recreation and leisure pursuits.

Clients may share attendant care for accessing the community where intensive or personal individual support is not required.

Attendant Carer Travel

The TAC can also consider reimbursing reasonable travel expenses incurred by an attendant carer when accompanying the client to hospital or medical appointments related to the transport accident injury (not for recreational or leisure activities). Prior approval is required and the attendant care agency must submit details of the kilometres travelled, destination and appointment being attended to the TAC.

The TAC expects that the client's motor vehicle will be used unless there are exceptional circumstances requiring the use of the carer's motor vehicle for client transport.

The private vehicle travel reimbursement rate will apply to transportation of a client in a motor vehicle belonging to a family member who is providing attendant care.

For information about attendant carer travel expenses refer to the Schedule of Fees for Attendant Care.

For more information about client travel expenses, refer to the Travel and Accommodation policy.

Overnight Support

The TAC can pay the reasonable costs of attendant care for overnight support as follows:

  • On-call service - the TAC can pay for on-call attendant care for a client who does not require or chooses not to have an attendant carer sleep over in their home. Refer to the On-Call Service policy.
  • Inactive overnight support - where there is clinical justification that the on-call service does not provide an appropriate level of support to meet the needs of a client.
  • Active overnight support - where there is clinical justification that inactive overnight support is unable to meet the needs of a client. This level of care is for a client who requires an attendant carer to provide active overnight assistance and support such that the attendant carer is unable to sleep during the sleepover period.

Refer to the Fee Schedule for Attendant Care for information about billing for greater than one and up to four hours of active support when unexpected situations arise within a shift of inactive overnight support. Instances of active care (in excess of the hour included in the inactive overnight fee) should be billed according to the actual time spent assisting the client. The attendant care provider should contact the TAC to discuss whether the current approval of inactive overnight support is meeting the client's needs in circumstances where this level of active support is required on a regular basis. Any change to the program requires appropriate clinical justification and prior approval from the TAC.

Program establishment

The TAC can pay the reasonable costs of a one-off Program Establishment Fee to the attendant care agency to establish a quality care program for a client in circumstances where:

  • the TAC has received a Support Plan; and
  • the service provider has successfully conducted a site assessment; and
  • the service provider has developed a TAC client specific training program.

The Program Establishment Fee assists with recruitment of new personnel; development of support and training plans; and compliance with OHS site requirements.

The attendant care agency can provide and bill for program establishment when they have provided the client with at least four hours of attendant care in each of three consecutive billing periods.

A program establishment fee will not be paid where the service provider changes a Support Plan after a review of a client's support needs.

Attendant carer training

The TAC can pay the reasonable costs for an allied health or other medical professional to provide client specific training to carers. This is paid according to the fee schedule for the relevant health professional.

The TAC will not pay for attendant carers to be trained according to the TAC minimum requirements for attendant carers as these costs are the responsibility of the attendant care agency.

What information does the TAC require to consider paying for attendant care?

Approval of attendant care services may form part of the independence planning process for clients with a 'severe injury'. For more information about the TAC Independence model refer to the Independence Plan - Information for providers brochure. The TAC may request the information below as required.

  • A TAC requested Functional Independence Assessment (FIA) form or a Functional Independence Review (FIR) from an occupational therapist, network occupational therapist or a Benefit and Support Service Assessor (BASSA) detailing the client's needs.
  • The attendant care agency must submit a Support Plan documenting the client's individual support needs no later than 15 business days after the TAC approved services start or after a review of the client's support needs has occurred.

Prior approval in writing is required for the provision of attendant care services for all other clients and the information listed above must be provided to the TAC before approval can be given.

Any change to an attendant care program or request for additional hours must have written approval by the TAC before the change in the program or additional hours occurs. This includes any substitution between personal care, therapy support and community access approved hours even if the total approved hours remains unchanged.

The attendant care provider must contact the TAC on the next business day to discuss a proposed variation where prior approval is not possible, e.g. where there is an unexpected change in the client's condition.

The TAC will not pay for attendant care services that have not been approved or that exceed the number of approved hours if a variation has not been sought.

The TAC requires a support plan and training plan to consider paying for attendant care program establishment.

What can the TAC pay for in relation to attendant care for holiday support?

Clients over the age of 18 may be eligible for individual or shared attendant care for holiday support. For example, shared support may be used to allow a client access to a group holiday.

Clients under the age of 18 may be eligible for individual attendant care for holiday support only. In consultation with the client's multi-disciplinary team, the TAC will consider the most appropriate option based on the client's age, functional level of independence and the needs of the client and their family (i.e. a family-centred approach).

The TAC can pay the reasonable costs of attendant care for holiday support within Australia when required due to a client's level of independence/function, the accommodation environment, unfamiliar surroundings or access to equipment. The TAC can consider paying for attendant care for holiday support:

  • when it is provided by an attendant care agency at the destination;
  • when it has been arranged by the client or therapist before travel; and
  • for a maximum of 28 days per calendar year.

The TAC can pay the reasonable costs of hiring equipment required for personal care or mobility only (i.e. not recreation equipment) at the holiday destination, when it is not practical to transport equipment from the client's home to the holiday destination.

The TAC will only consider reimbursing the reasonable costs of attendant carers to travel with a client to the destination when:

  • the client and/or the clinician planning the holiday can demonstrate that every reasonable effort has been made to source care at the destination and that those efforts have failed for justifiable reasons; or
  • the client actually requires support while travelling beyond the support provided by air, boat, coach or rail carriers. Note: the Civil Aviation Safety Authority (CASA) website details the level of support that Australian airline and airport ground staff must provide to passengers with a disability. Information on the level of support that a boat, coach or rail carrier can provide should be obtained directly from the carrier.

In either of the above cases, attendant care for holiday support can be provided by an attendant care agency from the client's place of origin including:

  • One return air, train or boat fare (discounted economy) for an attendant carer per calendar year. The TAC expects that a companion card (or equivalent) will be used to obtain discounted fares where available.
  • The difference between standard accommodation costs and any reasonable extra accommodation costs incurred because of the need for attendant care. For example, the TAC will pay the difference in costs between a single and a twin room when the client requires a twin room to accommodate the attendant carer.

The TAC will not pay for the costs of any of the following expenses for a client:

  • travel (including an upgrade to business class flights);
  • accommodation;
  • non-accident related medical treatment;
  • travel insurance; or
  • other travel expenses or personal expenses, such as meals, entry fees, travel to tourist attractions etc.

The TAC will not pay for the cost of any of the following expenses for an attendant carer:

  • medical treatment;
  • travel insurance;
  • other travel expenses or personal expenses, such as meals, entry fees, travel to tourist attractions etc;
  • a separate room where two attendant carers are supporting the client – a twin room will only be paid; or
  • a separate room where an attendant carer is providing overnight support to the client.

For information about attendant care overseas refer to the Attendant Care – Overseas policy.

What information does the TAC require to consider paying for attendant care for holiday support?

Prior approval in writing from the TAC is required for attendant care for holiday support when:

  • the client is not receiving attendant care for regular support;
  • payment of a support worker's travel or accommodation costs is being requested; or
  • the client is receiving attendant care for regular support and:
    • additional attendant care hours are being requested for the duration of the client's holiday; or
    • the client will use a different agency to the agency that provides their regular support.

    Prior approval in writing from the TAC is not required when the client is receiving attendant care for regular support and:

  • no additional attendant care hours are being requested for the duration of the client's holiday;
  • travel or accommodation expenses are not being requested for the attendant carer; and
  • the client will use the same agency that provides their regular weekly attendant care program.

Where prior approval is needed, the TAC requires a written request from the client's treating occupational therapist at least 28 days before the holiday is due to begin detailing the client's need:

  • for personal care;
  • to use transport to travel to, from and during the holiday; and
  • to participate in recreation and leisure activities while on holiday.

The client and/or the clinician planning the holiday should engage with the attendant care agency providing the holiday care at the earliest possible time in the planning process to ensure they are able to provide the required care. This should be documented in the request.

A request for attendant care for holiday support should be submitted using the Australian Holiday Support Needs Request form.

Who can provide attendant care?

The TAC will only pay for attendant care services delivered by an attendant carer who is employed by an attendant care agency registered by the TAC to provide attendant care services to clients. Attendant care agencies that register with the TAC are expected to employ staff who have appropriate knowledge and skills to meet the needs of clients e.g. knowledge of care for people with quadriplegia and acquired brain injury.

An attendant care agency must meet the registration criteria and agree to the terms and conditions of providing disability services detailed on the TAC website.

Requests for a family member or friend to provide attendant care services

The TAC does not encourage employment of family members or friends as paid attendant carers. This arrangement may jeopardise existing relationships and create conflicting responsibilities. Requests will only be considered in exceptional circumstances such as where there is limited access to professional attendant carers.

The family member or friend must be employed by a registered/approved attendant care agency and meet all the requirements of that agency. This is to ensure that services delivered to the client meet industry standards. The family member must also satisfy all of the minimum standards required to provide attendant care services which are referred to above in the definition of "attendant carer". It is the responsibility of the attendant care agency to ensure that all staff have received appropriate training to provide them with the skills to promote the independence and functional skills of the client.

The TAC will consider the following when reviewing a request to pay for a family member or friend to provide attendant care services:

  • Whether all other alternatives to a family member or friend providing attendant care services have been considered and exhausted.
  • The needs of the client including:
    • their functional skills, independence and participation in community activities;
    • specific attendant care tasks the client requires and whether he/she agrees with family members or friends assisting with personal hygiene tasks.
  • The overall function of the family unit or an existing friendship and the needs of other family members, particularly children.
  • Whether the family member or friend has the capacity, appropriate skills and commitment to:
    • the attendant care agency's employment conditions, including standards for service delivery;

    • with the agency's occupational health and safety guidelines and legislated standards; and

    • the ongoing training requirements of their employer.

  • Whether appropriate back-up arrangements are in place in case of illness, days off, training, annual leave, etc. 

The need for an additional income source is not an appropriate justification for the provision of attendant care by a family member or friend.

When will the TAC respond to a request?

The TAC will respond to written treatment and service requests as set out in the TAC Client Service Charter.

The TAC will respond to a request for a variation within 7 calendar days.

An attendant carerequest may be reviewed by the TAC Clinical Panel to assist the TAC to make a decision regarding a request for attendant care services. The Clinical Panel may contact the requesting health professional or attendant care agency to seek further information and/or discuss the proposed services before making a recommendation to the TAC regarding the request. The TAC will respond to the request when they have received the Clinical Panel's recommendation.

What fees are payable for attendant care?

Refer to the Schedule of Fees for Attendant Care.

In relation to attendant care, what will the TAC not pay for?

The TAC will not pay for:

  • Services for an injury, condition or circumstance that existed before or that is not a direct result of the transport accident.
  • Services that are unrelated to the transport accident injury.
  • Services that are of no clear measureable benefit to the client.
  • Services that exceed the number of hours recommended by the client's treater and approved by the TAC.
  • Services where a client cancels or does not attend.
  • Attendant carers to undertake shadow or supernumerary shifts.
  • General training for skills an attendant carer would reasonably be expected to possess in order to conduct duties within their normal scope of practice, for example manual handling and infection control.
  • Services subcontracted to, or provided on behalf of, a non-TAC registered provider.
  • Services subcontracted to another TAC registered/approved provider without prior approval by the TAC.
  • Any costs of travel for the client or attendant carer not related to the transport accident injury - see also the Travel or Accommodation Expenses policy.
  • The cost of a carer companion card (for example a NICAN card).
  • Treatment or services for a person other than the client, including a child/children or other family members.   For information about child care services, see the Child Care Services for Accidents on or after 1 January 2005 policy.
  •  Services that replace parental responsibilities, for example supervision of a young child.  The TAC will not pay for attendant care for very young children where it is for supervision only.
  • Non-active components of overnight care provided by a family member or friend who normally resides with the client, for example where the client is sleeping and no personal care is being provided.
  • Support workers' meals or personal or incidental expenses.
  • Treatment or services provided more than two years prior to the request for funding except where the request for payment is made within three years of the transport accident. Refer to the Time Limit to Apply for the Payment of Medical and Like Expenses policy.

In relation to attendant care for holiday support, the TAC will also not pay for:

  • the costs of participating in holiday activities such as the entry or participation costs for the client or attendant carers to engage in recreational or leisure activities, such as visiting tourist attractions;

  • attendant care or the attendant carer's travel costs to accompany the client to and from a holiday destination, where the client is assessed as being able to travel with the support provided by air, boat coach or rail carriers;
  • full priced economy air, rail, coach or boat fares or business or first class air, rail or boat fares to a holiday destination for carers where the carer is able to obtain a discount or complementary ticket using their companion card;
  • the client's personal holiday costs such as travel, fares, meals, accommodation, travel vaccines, passport costs or any other personal expenses;
  • holiday planning fees; or 

  • carer time in transit unless providing direct care to the client.

Attendant Care

Attendant Care

Attendant Care - IRQS (Independently Reviewed against Quality Standards)


Attendant
Care

Effective 3 July 2017

Service Description TAC Item Number 3/7/2017
Maximum
Payment
Rate
4/7/2016
Maximum Payment
Rate
6/7/2015
Maximum Payment
Rate
Attendant Care per hour - including Personal Care, Community Access Support and Therapy Support AT0020 $43.10$41.69$40.17
Post Acute Care (per hour) AT0020 $43.10$41.69$40.17
Carer Training (per hour) AT0015 $43.10$41.69$40.17
Inactive overnight Support (8 hour shift inclusive of one hour active) † AT0025 $114.41$110.67$106.64
Program Establishment ††      AT0005 $1,169.30$1,131.07$1,089.87
Approved Travel Costs (per km) AT0010 $0.76$0.76$0.76
Daily Support: Standard AT0020 $469.07$453.73$437.20
Daily Support: Complex AT0020 $607.86$587.99$566.57


Attendant
Care - IRQS*

* For further information regarding Attendant Care - IRQS (Independently Reviewed against Quality Standards), please refer to the registration criteria at www.tac.vic.gov.au

Effective 3 July 2017

Service Description TAC Item
Number
3/7/2017
Maximum
Payment
Rate
4/7/2016
Maximum
Payment
Rate
Personal Care (per hour) AT0020 $46.73$45.20
Community Access (per hour) AT0020 $46.73$45.20
Therapy Support (per hour)AT0020$46.73$45.20
Post Acute Care (per hour)AT0020 $46.73$45.20
TAC Client Specific Training (per hour) AT0015 $46.73 $45.20
Shared Care Service (per staff person)AT0020$69.56 $67.29
Overnight Care (8 hour shift inclusive of one hour active) † AT0025 $122.97$118.95
Active Overnight Care (per hour)AT0020 $46.73$45.20
Care on a public holidayAT0020 $105.68$102.23
Shared Care on a public holiday (per staff person)AT0020 $114.98$111.22
Program Establishment Fee†† AT0005 $1,227.61$1,187.47
Approved Travel (per km) AT0010 $0.76$0.76
Standard Daily Support (per 24 hour shift) AT0020 $487.45$471.51
Public Holiday Rate Standard Daily SupportAT0020 $825.63$798.64
Complex Daily Support (per 24 hour shift) AT0020 $633.03$612.33
Public Holiday Rate Complex Daily SupportAT0020 $1077.55$1,042.32

For inactive overnight support where more than one hour and up to four hours of active care are provided, the additional hours are to be billed at the attendant care hourly rate (AT0020).

For example, where three hours of active care are provided, bill for AT0025 as well as 2 x AT0020.

If more than four hours of active care are provided, active overnight support is to be billed, at eight times the attendant care hourly rate, i.e: 8 x AT0020

†† Program Establishment Fee may be approved to the Service Provider when providing the TAC Client with 4 hours or more of Services per Billing Period, for a period of more than three consecutive months and is to assist with; Recruitment of new Personnel, Development of a Care Plan and Training Plan, as well as Compliance with OHS site audit requirements. This is a one off payment for the Service Provider to ensure the establishment of a quality care program on behalf of the TAC Client.


View Attendant care - choosing an agency

Attendant care - choosing an agency

Summary:

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

View Daily support

Daily support

Summary:

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

View Occupational Therapy: Functional Independence Review form (for Provider use only)

Occupational Therapy: Functional Independence Review form (for Provider use only)

Summary:

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

View Independence Plan - Information for providers

Independence Plan - Information for providers

Summary:

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

View Australian Holiday Support Request form (for Provider use only)

Australian Holiday Support Request form (for Provider use only)

Summary:

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

View Travel expenses: declaration for carers (for Provider use only)

Travel expenses: declaration for carers (for Provider use only)

Summary:

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

ATTENDANT CARE AGENCIES


Providers must be registered with the TAC before they start providing services to you.  Please ask your provider if they are registered, and direct them to the Registering with the TAC page on this website if they are not.

ProviderAddressSuburbStatePost-codeWebsiteDayNight 
OnCall * Effective
121 Care Inc  PO Box 368 COTTON TREE QLD 4558 www.qla.org.au   01-Oct-18
Ability Assist nee Disability Assist PO Box 5078 BRUNSWICK VIC 3056 www.disabilityassist.com.au   01-Oct-18
Ability Plus Suite 8, 349-351 Bluff rd HAMPTON VIC 3188 www.abilityp.com.au Yes Yes 01-Oct-18
Able Australia Locked bag 400 SURREY HILLS VIC 3127 www.ableaustralia.org.au Yes Yes 01-Oct-18
Absolute Care & Health Level 3, 199 Toorak Road SOUTH YARRA VIC 3141 www.absolutecarehealth.com.au Yes Yes 01-Oct-18
Absolute In Home Care Services 109 Cape St HEIDELBERG VIC 3084 www.ihcare.com.au   01-Oct-18
Accommodation & Care Solutions Pty Ltd 1 Avoca St HIGHETT VIC 3190 www.acares.com.au Yes Yes 01-Oct-18
Advanced Care Australia Suite 3 A / Heidi St  KULUIN QLD 4558 www.advancedcare.com.au Yes   01-Oct-18
After-Care (A'sia) Pty Ltd 1337 Point Nepean Rd ROSEBUD VIC 3927 www.after-care.com   01-Oct-18
All About Caring Suite 101, 41-57 George St PARRAMATTA NSW 2150 www.allaboutcaring.com.au Yes Yes 01-Oct-18
Anglicare Tasmania GPO BOX 1620 HOBART TAS 7001    01-Oct-18
AQA Qualcare 440 Heidelberg Road FAIRFIELD VIC 3078 www.aqavic.org.au   01-Oct-18
Arcare Pty Ltd 346 South Road HAMPTON EAST VIC 3188 www.arcare.com.au   01-Oct-18
Aspire Injury Management Pty Ltd26 Myrtle StreetLANGWARRINVIC3910www.aspireim.com.au   01-Oct-18
Australian Home Care Services Pty Ltd 1183 Toorak Road CAMBERWELL VIC 3124 www.ahcs.org.au Yes Yes 01-Oct-18
Australian Unity 114 Albert Road SOUTH MELBOURNE VIC 3205 www.australianunity.com.au   01-Oct-18
Axess AbilityPO Box 1243MOUNTAIN GATEVIC3156www.axessability.net.au   01-Oct-18
Baptist Village Baxter 8 Robinson Road FRANKSTON VIC 3199 www.villagebaxter.com   01-Oct-18
Better Care OptionsSuite 9, 214 Bay StreetBRIGHTONVIC3186   01-Oct-18
Better Living Homecare 5/436 Waverley Road  EAST MALVERN VIC  3145 www.betterlivinghomecare.com.au   01-Oct-18
Blue Cross Community Care Services Group Pty Ltd Level 1, 117 Camberwell Road HAWTHORN EAST VIC 3123 www.bluecross.com.au   01-Oct-18
Booroongen Djugun337-351 River StreetGREENHILL VIA KEMPSEYNSW2440booroongendjugun.com.au  01-Oct-18
Brimic Support Care Pty Ltd PO Box 299DONCASTER EASTVIC3109   01-Oct-18
Buloke Shire CouncilPO Box 1WYCHEPROOFVIC3527www.buloke.vic.gov.au   01-Oct-18
Calvary Community Care 551 Blackburn Road MOUNT WAVERLEY VIC 3149 www.calvarycommunitycare.org.au   01-Oct-18
Care 1 Pty Ltd PO Box 2369 CAULFIELD VIC 3161 www.care1.com.au Yes Yes 01-Oct-18
Care For You 201/18 Kavanagh Street  SOUTHBANK VIC 3006 www.careforyou.com.au Yes Yes 01-Oct-18
CareChoice Hallmarc Business Park, Building E7 2A Westall Rd CLAYTON VIC 3168 www.carechoice.net.au Yes Yes 01-Oct-18
Chriscare 13 Short Street STAWELL VIC 3380    01-Oct-18
Colac Otway Disability Accommodation (CODA) PO BOX 370 COLAC VIC 3250    01-Oct-18
Colbrow Homecare PO BOX 4012 BOX HILL SOUTH VIC 3128 www.colbrowhomecare.com.au   01-Oct-18
Community Accessibility PO BOX 1596 WODONGA VIC 3689    01-Oct-18
Community Living & Respite Services 26A Percy St ECHUCA VIC 3564 www.clrs.org.au Yes Yes 01-Oct-18
COOINDA 35 Dow St TERANG VIC 3264    01-Oct-18
Co-ordinated Support Services  5/3A Takalvan Street  BUNDABERG QLD 4670 www.coordinatedsupport.com.au   01-Oct-18
The Disability TrustPO Box 395FAIRY MEADOWNSW2519www.disabilitytrust.org.au   01-Oct-18
Disabled and Carers Association451 Etiwanda AvenueMILDURAVIC3500www.disabledandcarers.org.au   01-Oct-18
Darebin Lodge 116 Tyler Street PRESTON VIC 3072 www.darebinlodge.com.au   01-Oct-18
Drake Medox 40/55 Collins St MELBOURNE VIC 3000 www.drakemedox.com.au   01-Oct-18
EACH Building 2, 254 Canterbury Rd BAYSWATER VIC 3153 www.each.com.au   01-Oct-18
Endeavour Foundation PO Box 3555 TINGALPA QLD 4173 www.endeavour.com.au Yes Yes 01-Oct-18
Estia Health 357 Camberwell Road CAMBERWELL VIC 3124 www.estiahealth.com.au   01-Oct-18
Family Based Care Association North West Inc PO Box 510 BURNIE TAS 7320    01-Oct-18
FNQ Independent Living Support Association IncPO Box 884BUNGALOWQLD4870www.fnqilsa.org.au   01-Oct-18
Fraser Coast Family Networks PO BOX 578 MARYBOROUGH QLD 4650    01-Oct-18
FSG Australia PO Box 2597 SOUTHPORT QLD 4215 www.fsg.org.au   01-Oct-18
Gateway Health 155 High Street WODONGA VIC 3690 www.gatewayhealth.org.au Yes Yes 01-Oct-18
Give a CarePO Box 7063BEAUMARISVIC3193www.giveacare.com.au   01-Oct-18
Goulburn Options Inc 260 Delatite Rd SEYMOUR VIC 3660 admin@goulburnoptions.com.au   01-Oct-18
Headway Gippsland INC Shop 2, 55 Lloyd Street  MOE VIC 3825 www.headwaygippsland.org.au   01-Oct-18
Healthscope Independence Services 7 Belmore Road BALWYN NORTH VIC 3104 www.healthscope.com.au Yes Yes 01-Oct-18
Home Care Assistance South East Melbourne181 Bay StreetBRIGHTONVIC3186www.homecareassistance-se-melbourne.com.au   01-Oct-18
Homecare Plus/Australian Unity PO Box 89N BALLARAT NORTH VIC 3350 www.homecareplus.com.au   01-Oct-18
Home Instead Senior Care Bayside/logan Central PO Box 329 CAPALABA QLD 4157    01-Oct-18
Home Instead Senior Care Brisbane West PO Box 1912  TOOWONG QLD 4066    01-Oct-18
Home Instead Senior Care Footscray and Hoppers Crossing Suite 108, 44-56 Hampstead rd MAIDSTONE VIC 3012 Yes Yes 01-Oct-18
Home Instead Senior Care Gold coast 6/9 Frinton St SOUTHPORT QLD 4215    01-Oct-18
Home Instead Senior Care Outer East Melbourne Suite 3, 62-64 Main St UPWEY VIC 3158 Yes Yes 01-Oct-18
Independence Australia 208 Wellington Street COLLINGWOOD VIC 3066 www.independenceaustralia.com Yes Yes 01-Oct-18
Independent Disability Services  Suite 3.01, Level 3, 60 Leicester Street  CARLTON VIC 3053    01-Oct-18
Independent Healthcare Services 4 Sunderland St MOONAH TAS 7009 Yes Yes 01-Oct-18
Indigo North Health Incorporated 168 High Street RUTHERGLEN VIC 3685 www.inh.org.au   01-Oct-18
Indigo Shire Council2 Kurrajong Way 'Mayday Hills'BEECHWORTHVIC3747www.indigoshire.vic.gov.au   01-Oct-18
Integratedliving Australia Ltd 3 Wilkinson Ave MUSSWELLBROOK NSW 2333 www.integratedliving.org.au   01-Oct-18
Just Better Care - Hume Southern Riverina 536 Kokoda Rd COBRAM VIC 3644 www.justbettercare.com.au Yes Yes 01-Oct-18
Just Better Care - Mornington Level 1, Suite 2, 346 Main Street MORNINGTON VIC 3931 www.justbettercare.com.au    01-Oct-18
Just Better Care - South West NSW PO BOX 727 WAGGA WAGGA NSW 2650 www.justbettercare.com.au Yes Yes 01-Oct-18
Just Better Care - Western Victoria13 De Castella DveHORSHAMVIC3400www.justbettercare.com.au/western-victoria/home   01-Oct-18
Just For U Care Specialists PO Box 61 ORMOND VIC 3204 www.jfu.net.au Yes Yes 01-Oct-18
Karden Disability Support Foundation PO Box 40N BALLARAT NORTH VIC 3350 www.karden.org.au    01-Oct-18
Kare One Pty Ltd PO Box 785  BEACONSFIELD VIC 3809 www.kareone.com.au   01-Oct-18
Karingal St. Laurence Ltd 1 Riverview Terrace BELMONT VIC 3215 www.karingalstlaurence.net.au Yes Yes 01-Oct-18
Kincare Health Services Pty Ltd Level 4, 20 Lexington Drive, Norwest Business Park BELLA VISTA NSW 2153 www.kincare.com.au Yes Yes  01-Oct-14
Kinder Caring Home Nursing Services Level 10/499 St Kilda Rd MELBOURNE VIC 3004 www.kindercaring.com.au   01-Oct-18
Kyeema Support Services PO Box 86 PORTLAND VIC 3305    01-Oct-18
La Vita care PO Box 196 MALVERN   VIC 3144 Yes Yes 01-Oct-18
Leeding Care Australia Pty Ltd PO Box 2229 NERANG DC QLD 4211 www.leedingcareaustralia.com.au   01-Oct-18
Lifestyle Centred Services 434 Nepean Highway FRANKSTON VIC 3199 www.lifestylecentred.com.au Yes Yes 01-Oct-18
Lifestyle Solutions Suite 1, 7-9 Mallett Rd TULLAMARINE VIC 3076 www.lifestylesolutions.org.au Yes Yes 01-Oct-18
Live Tasmania PO Box 1003 MOONAH TAS 7009    01-Oct-18
LiveBetter Community Services

Level 1 435 Lords Place

ORANGENSW2800livebetter.org.au/   01-Oct-18
McCallum Disability Services Inc 29 Learmonth Street BALLARAT VIC 3350 www.mccallum.org.au   01-Oct-18
Mecwacare 1287 Malvern Rd MALVERN  VIC 3144 www.mecwacare.org.au    01-Oct-18
Mercy Centre Lavington PO Box 440 LAVINGTON NSW 2641 www.mercycentre.org.au   01-Oct-18
Mercy Home and Community Care Level 212 Shelley Street RICHMOND VIC 3121 www.mercy.com.au   01-Oct-18
MHA Care PO Box 376 YARRAWONGA VIC 3730    01-Oct-18
Morcare Services Pty Ltd 2/673 Boronia Road WANTIRNA VIC 3152 www.morcare.com.au Yes Yes 01-Oct-18
Mpower 71 Koroit St WARNAMBOOL VIC 3280    01-Oct-18
Murray Human Services PO Box 1 ECHUCA VIC 3564 www.murrayhumanservices.org.au   01-Oct-18
My Place Foundation Inc 17 York Street SUBIACO WA 6008 www.myplace.org.au   01-Oct-18
Nextt Pty Ltd 12/520 Collins Street MELBOURNE      VIC 3000www.nextt.com.au Yes Yes 01-Oct-18
ONCALL Personnel and Training 2/660 Canterbury Road SURRY HILLS VIC 3127 www.oncall.com.au Yes Yes 01-Oct-18
Open Minds PO Box 8142 WOOLLOONGABBA QLD 4102 www.openminds.org.au   01-Oct-18
Optia Incorporated (Possability) PO Box 17 SOUTH HOBART TAS 7004 www.optiainc.org   01-Oct-18
Outlook Victoria24 Toomuch Valley RoadPAKENHAMVIC3810www.outlookvic.org.au   01-Oct-18
PAL Providing all living support PO Box 212 NUMURKAH VIC 3636 www.palssinc.org   01-Oct-18
Parkglen Home Care 360 Cheltenham RoadKEYSBOROUGHVIC3173www.parkglen.com.au   01-Oct-18
Pinnacle PO Box 359 ARARAT VIC 3377 www.pinnacleinc.com.au Yes Yes 01-Oct-18
PNR Home Nursing & Health Care Services PO Box 1600 WODONGA PRI BX VIC 3689 www.pnrhealthcare.com.au   01-Oct-18
Prestige Inhome care PO Box 303 BLACK ROCK VIC 3193 www.prestigeinhomecare.coma.u   01-Oct-18
Programmed Health Professionals (formerly Nursing Australia) 2 Luton Lane HAWTHORN VIC 3122 www.programmed.com.au   01-Oct-18
Real Community Services PO Box 1249 OXLEY QLD 4075 www.realcommunityservices.com.au   01-Oct-18
Respite Now PO Box 196 BULLEEN VIC 3105 Yes Yes 01-Oct-18
Royal Freemasons Level 7, 580 St Kilda Rd  MELBOURNE VIC 3004    01-Oct-18
SAI Home and Community Care Shop 6, 18-22 Beach Street FRANKSTON VIC 3199 www.saihomecare.com.au   01-Oct-18
Senior helpers Monash 1A Citrus St BRAESIDE VIC 3195 www.seniorhelpers.com.au   01-Oct-18
SCOPE (Vic) Ltd 31-45 Bennett Street BENDIGO VIC 3550 www.scopevic.org.au Yes Yes 01-Oct-18
Simply Helping - Bayside Peninsula 212 Railway Parade NOBLE PARK VIC 3174www.simplyhelping.com.au Yes Yes 01-Oct-18
Simply Helping - Gippsland South & West 13 Sedgwick Crt LYNBROOK VIC 3975 www.simplyhelping.com.au   01-Oct-18
Simply Helping - Inner South East  212 Railway Parade NOBLE PARK VIC 3174 www.simplyhelping.com.au Yes Yes 01-Oct-18
Simply Helping -North East Melbourne 8 Ben Court ST HELENA VICV 3088 simplyhelping.com.au    01-Oct-18
Skills Innovative Training Enterprose Inc. 19 Moorefield Park Drive WODONGA VIC 3690 www.siteinc.org.au   01-Oct-18
Southern Cross Care VIC PO Box 298 OAKLEIGH VIC 3166 www.southern-cross.org.au   01-Oct-18
Southern Cross Community Healthcare Pty Ltd Level 1, 50 O'Connell St PARRAMATTA NSW 2150 www.scch.com.au   01-Oct-18
Southern Way Direct Care Service Inc 181 Fairy Street WARRNAMBOOL VIC 3280 www.southernway.net   01-Oct-18
Stay Residential 46 Brown Street HAMILTON  VIC 3300 www.stayresidential.org.au   01-Oct-18
Stellar Care PO Box 1212 EPPING VIC 3076 www.stellarcare.com.au   01-Oct-18
Sunraysia Residential Services (SRS) 877 Fifteenth Street MILDURA VIC 3500 www.srsinc.com.au Yes   01-Oct-18
Supreme Health Services 39 Latrobe Street CAULFIELD SOUTH VIC 3162 www.supremehealthservices.com.au Yes   01-Oct-18
SynapsePO Box 3356SOUTH BRISBANEQLD4101www.synapse.org.au   01-Oct-18
The Bridge IncPO Box 7030DANDENONGVIC3175www.thebridgeinc.org.au YesYes01-Oct-18
Trio Support Services 137 Lime Avenue MILDURA VIC 3500 www.triosupport.com.au   01-Oct-18
Triple B International61 Kilkenny CircleWATERFORDWA6152www.tripleb.sqts.com.au   01-Oct-18
Upper Murray Health & Community Services PO Box 200 CORRYONG VIC 3707 www.umhcs.vic.gov.au   01-Oct-18
Villa Maria Society Locked Bag 20 KEW VIC 3101 www.villamaria.com.au   01-Oct-18
Vista Level 1, 1036 Dandenong Rd CARNEGIE VIC 3163 www.tipping.org.au   01-Oct-18
Wallara Aust Ltd PO Box 363 DANDENONG VIC 3175 www.wallara.com.au   01-Oct-18
We Care Staffing SolutionsSuite 12, 13-15 Thompson StFRANKSTONVIC3199www.wecarestaffingonline.com.au   01-Oct-18
Wellways Healthcall276 Heidelberg RdFAIRFIELDVIC3078www.healthcall.com.au YesYes01-Oct-18
Wesley Mission Victoria Locked bag 8         A'Beckett St PO                        MELBOURNE VIC 8006 www.wesleymission.org.au   01-Oct-18
West Wimmera Health Service PO Box 231 NHILL VIC 3418    01-Oct-18
Woodbine Inc 54 Craig Avenue WARRACKNABEAL VIC 3393 www.woodbine.org.au   01-Oct-18
Yooralla 244 Flinders Street MELBOURNE VIC 3000 www.yooralla.com.au   01-Oct-18