A future where every journey is a safe one

Resolving your issues

Providing a quality service to our clients is of utmost importance to the TAC. This section shows you what to do if you want a decision on your TAC claim reviewed and what to do if you are dissatisfied with the level of service you have received from the TAC.

Having a TAC decision reviewed

If you don't agree with a TAC decision, your first step should be to call the TAC. In most cases, issues can be resolved at this point.

If you still disagree with the decision, there are three ways you can have it reviewed:

  • Ask the TAC to conduct an Informal review
  • If you have legal representation, speak to your lawyer about the dispute resolution agreement between the TAC, the Law Institute of Victoria (LIV) and the Australian Lawyers Alliance (ALA)
  • Request a review of the decision by the Victorian Civil and Administrative Tribunal (VCAT).

Please note, the TAC cannot run all appeal options at the same time.

The TAC's complaints process

A good place to start is to speak to the TAC staff member that you have been dealing with. If you don't feel comfortable with that you can:

More information about the TAC's complaints process.