Attendant Care

Registration Requirements

Who should complete this form?

Attendant care service providers must register with the Transport Accident Commission (TAC) to provide services to TAC clients under Victorian transport accident legislation.

The TAC expects services to be delivered in such a way as to support a person's independence and maintain functional skills and capacity.  Further information can be found in the Independence – An Overview for Providers section of this website.

Note:  To be considered for registration providers must have a minimum of 2 years experience and meet the below criteria.

What you need to do

  • Complete the Application for Registration form
  • Provide documented current proof of:
    • alignment with State or Commonwealth Government standards for disability services through:
      • membership with State or Commonwealth Government department or agency applicable for the jurisdiction, for the provision of like services and self reporting audit; or
      • accreditation / certification against TAC recognised quality assurance systems, including:
      • Attendant Care Industry Standard (ACIS)
      • Quality Improvement Council (QIC) Health & Community Services Standards
      • EQuIP
      • ISO 9001:2008
      • any other quality assurance system that the TAC advises that they recognise
  • Provide written confirmation of:
    • their commitment  to operating within a structured program. Information such as organisational philosophy of the provider, previous performance, links with employers, government agencies, hospitals, health practitioners, and references will be considered.
    • resources to provide quality service delivery at all locations in which they intend to operate. This includes access and exit procedures and reliable contact and back-up to cater for individual attendant care needs.
    • an adequate supervisory structure exists for service provision, case review and staff guidance and regular and relevant staff training.
    • regular training of staff in relation to fire safety and evacuation procedures relevant to the care setting
  • Ensure  staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
    • CPR                                     -  anaphylaxis
    • first aid                                -  manual lifting
    • food safety                          -  infection control
  • Ensure staff complete a client/worker specific training program where required by the TAC as a result of a client's specialised support needs.
  • Minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.
  • Commit to staff working on TAC programs having yearly police checks

Registration can be maintained by the provider continuing to meet this registration criteria, the Provider Registration Requirements and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.

Where to send your application

Please Email your application to the TAC's Disability Provider Quality Assurance Manager:

What the TAC will do

The TAC will review your application and notify you of the outcome in writing.  If a discrepancy arises with your submission a TAC representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process

Policies that relate to you


How to invoice the TAC

When invoicing for services provided to a TAC client, it's important to include the below information. This will help ensure prompt and accurate payment.

In some circumstances, more specific information is required for the following health professionals and service providers:

  • General Practitioners
  • Medical Professionals
  • Hospitals
  • Equipment Suppliers
  • Pharmacists
  • Legal Professionals

Invoicing information required

Payee details

  • Group/company/agency
  • TAC payee number (this will be advised once the TAC has received your initial invoice for services.  This number will then be required for future invoicing)
  • Payee billing address
  • Payee practice/clinic address  - if different to your billing address

Client/Patient details

  • Family name and given name/s
  • Patient's TAC claim number for example 04/12345.  If this is unknown, please use your patient's date of birth and date of the transport accident

Service details

  • Name of health professional /service provider
  • Multiple providers on the one invoice must be clearly identified and service listed clearly under each health professional/ service provider
  • Date of service
  • Time of service if more than one service was provided on the same day
  • TAC item number and description - as per the TAC fee schedule
  • Duration of each service
  • Itemised fee for each service
  • Service location - if different to the practice/ clinic address
  • Total charge for invoiced items
  • Services which are subject to GST must be submitted on a GST compliant invoice

If you require multiple providers on the one invoice you must clearly identify the service listed under each health professional/service provider.

You can also use this invoice template XLS, 0.03MB to assist you in preparing your invoices.

Submitting your invoice

LanternPay - TAC's online payment platform

Most service providers can now process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day. You can also see in real time if a client has a TAC-approved claim.

To sign-up to LanternPay, visit

Invoices by post

Please send an original copy of your invoice to the below address.  Please note duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.

Transport Accident Commission (TAC)
GPO Box 2751

Payment of invoices

Electronic Funds Transfer (EFT) is our preferred method of payment. Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.

The TAC processes invoices on a weekly basis.

Time limit for submitting invoices

There is a two year time limit from the date of service to submit your invoices.  For more information, please refer to our policy on the Time Limit to Apply for the Payment of Medical and Like Expenses.

Additional information

If you have further invoicing or payment queries please contact us.


Forms and brochures

Refer to our useful range of forms and brochures when treating your client.

Travel expenses: declaration for carers (for Provider use only) Summary: 

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

Independence Plan - Information for providers Summary: 

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

On-call service - Information for treating health professionals Summary: 

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.