Chiropractor

As chiropractors, you play an important role in helping our clients recover from their transport accident injuries.

We can pay the reasonable costs of your patient’s chiropractic treatment, without prior approval, when it is required as a result of a transport accident injury.

Patient consultations, travel, x-rays, exercise programs and equipment are also covered, with some restrictions.

As part of your patient’s treatment, you can complete certificates of capacity to assess and certify your patient’s capacity for work. For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.

If your patient's accident was prior to 14th February 2018 they may need to meet the medical excess before you can invoice the TAC for treatment.

Here’s how to work with our clients, manage billing and payments and find out what we can and cannot pay for.

Register as a provider

You can provide chiropractic services if you are a chiropractor registered under the Health Practitioner Regulation National Law (e.g. AHPRA) to practice in the chiropractic profession (other than as a student).

If you would like to provide chiropractic services to our clients, please register using our online registration form.

Before the appointment

Does your patient have a TAC claim?

  • Yes – you can treat the patient immediately. You will need their claim number.
  • Not sure – call us on 1300 654 329 to check.

If you use LanternPay, you can also check your patient’s claim status online.

Does the medical excess apply?

If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.

Treating our clients

We can pay the reasonable costs of your patient’s chiropractic services, without prior approval, when required as a result of a transport accident injury. We can pay for chiropractic consultations, including lasers and dry needling techniques. We can also pay for x-rays and radiological services provided by a licensed practitioner. When your patient is medically unfit to travel, out of rooms consultations, including a travel fee of less than 30 minutes, can be paid for.

For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.

See: Guidelines – Chiropractor for a complete list of what we can and cannot pay for.

Guidelines

Reporting, forms and templates

You do not need to send reports to us unless we ask you to, but you should ensure you are recording your patient’s baseline outcome measures.

We may request the following forms and reports be completed:

  • Chiropractic Treatment Questionnaire Use this form, when requested by us, to provide us with an overview of your patient's current status, including ongoing improvements and any barriers to recovery that may exist.

Billing and payments

Fee schedules

We can pay for services in line with our fee schedules:

How to invoice us

Invoices can be submitted online via LanternPay, or mailed to us at:

Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001

For full details on invoicing and payments, see: How to invoice us.

Does the medical excess apply?

Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.

Other resources

Other resources

FAQs

Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?

As a registered allied health provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record your patient’s TAC claim number or confirm that they have an accepted TAC claim - you can call us on 1300 654 329 to check.

How long will it take to get paid?

If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.

My fees are higher than those listed in your fee schedule. What does this mean for my patient?

As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.

Talk to us

To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.