Pain Management Services can be provided by a multidisciplinary team of medical practitioners and allied health providers who are authorised by us to provide rehabilitation services.
Network Pain Management Providers have agreed to meet specific service standards established by us. See: Network Pain Management Program Providers List.
Your client's treating medical practitioner should organise a referral. Referrals may be made by:
- A medical practitioner
- A physiotherapist
- A psychologist
We can pay the reasonable costs of your client’s Network Pain Management Program (NPMP) or Pain Management Services (PMS) when required as a result of a transport accident injury.
NPMP and PMS focus on developing strategies to assist clients having difficulty managing their injuries and participating in functional activities due to their pain. They aim to improve health outcomes by:
- educating the client about their pain
- setting early expectations around returning to work
- educating the client about the risks and benefits of treatments for pain
- rationalising and reducing medications where possible
- improving mental health and physical capacity
- teaching self-management skills and supporting a timely transition to self-management.
We consider it reasonable to fund only one of these services. the program must be reasonable, appropriate and safe.
For clients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.
You will need to send the following reports to us and you should ensure you are recording your patient’s baseline outcome measures.
The following forms and reports must be completed:
How to invoice us
Invoices can be submitted online via LanternPay, or mailed to us at:
Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001
For full details on invoicing and payments, see: How to invoice us.
Does the medical excess apply?
Pain management services are not subject to the medical excess.
To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.