Pain Management Provider


Policies that relate to you

Other policies you may use



Fees for Network Pain Management are paid in line with the Network Pain Management service agreement (contract).

For further information place contact



How to invoice the TAC

When invoicing for services provided to a TAC client, it's important to include the below information. This will help ensure prompt and accurate payment.

Invoicing information required

Payee details

  • Group/company/agency
  • TAC payee number (this will be advised once the TAC has received your initial invoice for services.  This number will then be required for future invoicing)
  • Payee billing address
  • Payee practice/clinic address  - if different to your billing address

Client/Patient details

  • Family name and given name/s
  • Patient's TAC claim number for example 04/12345.  If this is unknown, please use your patients date of birth and date of the transport accident

Service details

  • Name of health professional /service provider
  • Date of service
  • Time of service if more than one service was provided on the same day
  • TAC item number and description - as per the TAC fee schedule
  • Duration of each service
  • Itemised fee for each service
  • Service location - if different to the practice/ clinic address
  • Total charge for invoiced items
  • Services which are subject to GST must be submitted on a GST compliant invoice

If you require multiple providers on the one invoice you must be clearly identify the service listed under each health professional/service provider.

You can also use this invoice template XLS, 0.03MB to assist you in preparing your invoices.

Submitting your invoice

Online invoice submission

You can now process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day. You can also see in real time if a client has a TAC-approved claim.

To sign-up to LanternPay, visit

Invoices by post

Please send an original copy of your invoice to the below address.  Please note duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.

Transport Accident Commission (TAC)
GPO Box 2751

Payment of invoices

Electronic Funds Transfer (EFT) is our preferred method of payment. Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.

Additional information required for:

Common Law, VCAT, s.93 and recoveries.  Please refer to the TAC's letter of instruction for this information.

If you have further invoicing or payment queries please contact us.


Forms and brochures

The forms for use by Network Pain Management Providers are available upon request by emailing


Network Pain Management provider list Summary: 

This document lists the TAC's Network Pain Management providers and includes location and contact details.  You will need a referral from your GP to access these services.

Network Pain Management Programs - Helping you manage your pain Summary: 

This information sheet discusses how Network Pain Management Programs can help TAC clients manage musculoskeletal injuries and persistent pain to improve enjoyment of life and increase independence at home, work and in the community. The programs focus on developing strategies to return to work, reduce dependence on medication and improve mental health.

Network Pain Management Program: Request for Assessment form Summary: 

This form can be used by medical practitioners, physiotherapists and psychologists who are treating TAC clients to request an assessment for their patient by a Network Pain Management Program provider. Network Pain Management Programs can help TAC clients manage musculoskeletal injuries and persistent pain to improve enjoyment of life and increase independence at home, work and in the community.

Network Pain Management Programs - Information for Medical Practitioners, Physiotherapists and Psychologists Summary:  This information sheet for Medical Practitioners, Physiotherapists and Psychologists explains the benefits of using Network Pain Management services for TAC clients suffering from persistant pain, and the referral process.