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We can pay the reasonable costs of private hospital treatment, without prior approval, when it is required as a result of a transport accident injury.

Medical, surgical, rehabilitation and same day admissions are covered, with some restrictions.

We have different arrangements with private hospitals. Contracted partners have a written contract with us about the provision of hospital services. Arrangement partners have agreed fees payable by us. Non-arrangement hospitals provide hospital services in line with the Non-Arrangement fee schedule.

Click on the links below to see the full Private Hospital guideline, view the Non-Arrangement fee schedule, and find any documents or forms you may need.

Private Hospital Guidelines

This guideline should be read in conjunction with the general provider guideline: What do I need to know about working with the TAC?

Who can provide private hospital services?

Services can be provided by:

  • A private hospital within the meaning of the Health Services Act 1988, or
  • A private hospital within the meaning of a law of another State or Territory.

Different hospital arrangements

We have different arrangements with private hospitals.

Contracted partners

These facilities have a written contract with us about the provision of hospital services for our clients:

  • Epworth: Brighton, Camberwell, Cliveden, Eastern, Freemasons, Geelong, Richmond, Hawthorn, Berwick Specialist Centre, Lilydale Specialist Centre, Radiation Oncology at South West Regional Cancer Centre.
  • Healthscope: Victorian Rehabilitation Centre, North Eastern Rehabilitation Centre
  • Healthe Care: Brunswick Private Hospital, South Eastern Private Hospital, The Valley Private Hospital and Epworth Private Hospital.

Arrangement partners

These facilities have agreed fees payable by us for services provided to our clients:

  • Cabrini: Malvern and Brighton
  • Healthscope: Dorset Rehabilitation Centre, Holmesglen Private Hospital, Knox Private Hospital and The Melbourne Clinic
  • Ramsay Health Care: The Avenue Private Hospital, Donvale Rehabilitation Hospital, Peninsula Private Hospital, Linacre Private Hospital and Warringal Private Hospital
  • Jessie McPherson Private Hospital
  • St John of God Hospital (Ballarat)

By agreeing to provide services to our clients, you agree to adhere to the conditions set out in this guideline.

Non-arrangement hospitals

These facilities provide hospital services in line with the TAC guidelines and the Non-Arrangement fee schedule.

What we can pay for

We can pay the reasonable costs of private hospital services when required as a result of a transport accident injury under section 60 of the Transport Accident Act 1986 (the Act).

We will periodically review your patient’s entitlement to private hospital services to ensure that the treatment and services remain reasonable for the transport accident injury and are payable under the Act.

Inpatient accommodation classifications

Inpatient accommodation classifications are allocated by private hospitals for each admission.

The applicable TAC hospital admission classifications are:

  • Surgical: Advanced Surgical (AS), General Surgical (GS), Day Surgery
  • Medical: Special Medical (SM), General Medical (GM)
  • Specialised units: Intensive Care (ICU), Coronary Care (CCU), High Dependency (HDU)
  • Rehabilitation
  • Psychiatric
  • Home based care: Hospital in the Home (HITH)
  • Rehabilitation in the Home (RITH).

Medical admissions

Medical admissions are classified as either General Medical or Special Medical. This is determined using the ICD-10-AM code, which denotes the primary condition requiring admission, and the medical admissions ready reckoner we provide to each hospital.

If our client is reclassified from General Medical to Special Medical in the same inpatient period, a new step-down period will commence from the date of reclassification.

If our client’s accommodation classification changes from Special Medical to General Medical, the accommodation step-down period will continue.

Surgical admissions

Surgical admissions are classified as either General Surgical or Advanced Surgical. This is determined using the MBS item number appropriate to the surgical procedure performed and the Banding List.

We can only pay for surgical bed fees up to 24 hours prior to the date on which the surgical procedure is performed. Periods of hospitalisation prior to this will be paid based on the appropriate medical classification. A new step-down period will commence from the date of reclassification.

We can pay for our client’s inpatient admission following a dental procedure under the General Surgical classification if the procedure does not have a corresponding surgical MBS item number.

When a patient undergoes more than one surgical procedure on the same day, the accommodation classification for the total period of hospitalisation will be determined by the surgical procedure with the highest MBS value.

Where there are multiple surgeries or procedures on different days during the same period of hospitalisation:

  • If the MBS item number for the subsequent surgical procedure falls within a higher accommodation classification than the initial procedure, then a new accommodation step-down period will commence from the date of the subsequent procedure.
  • If the MBS item number for the subsequent surgical procedure falls within a lower accommodation classification than the initial procedure, then the original patient classification and step-down period continue.

Same day admissions

Same day admission applies to patients who are admitted to undergo a procedure that requires observation in hospital, but can be discharged on the same day.

This includes any medical/surgical item we recognise, except consultations or attendances (as listed in Part 1 of the MBS).

Hospital accounts should quote the MBS item number of the procedure performed. A theatre fee will only be payable when the item number has been allocated a theatre band in our theatre band schedule based on the Banding List.

Specialised unit admissions

The ICU and CCU accommodation classifications are Intensive Care Unit (ICU), Coronary Care Unit (CCU), and High Dependency Unit (HDU) Admissions. These only apply to hospitals that have an ICU or CCU that has been approved by the Department of Health, Victoria.

The ICU/CCU rate is payable up to a maximum of four days per hospital admission as per the applicable fee schedule.

If additional ICU/CCU or HDU bed days are required, information supporting the need for ongoing accommodation in critical care should be provided to us as soon as possible after admission. This information may be reviewed by our Clinical Panel.

Periods in an ICU, CCU, or HDU are not taken into account for the purpose of calculating bed day counts for the step-down period.

Rehabilitation admissions

We can pay for inpatient rehabilitation where the program is aimed at restoring or improving patient function. The program must be multidisciplinary and focus on safe discharge to the patient's home and community.

For TAC contracted hospitals, the allocated Australian National Subacute and Non-Acute Patient (AN-SNAP) classification determines the rehabilitation classification.

For arrangement and non-arrangement hospitals, ICD-10-AM codes denote the primary reason for rehabilitation in accordance with our ready reckoner that we provide to each hospital.

Provided the rehabilitation program continues, surgical procedures performed during a rehabilitation inpatient admission do not require the client to be reclassified as a Surgical Admission.

We can pay outpatient rehabilitation services on a fee-for-service basis, as specified in the relevant fee schedule. The cost of consumable or disposable items is included in the outpatient fee.

We can also pay for transport for our client to attend an outpatient service.

Psychiatric admissions

A psychiatric admission refers to a patient admitted into hospital for the purpose of undertaking a specific psychiatric treatment program.

If emergency psychiatric treatment is required, the hospital should notify us of the hospital admission as soon as possible, and supply supporting documentation if required.

Emergency psychiatric admission is defined in this guideline as the admission of a patient who is:

  • at risk of self-harm or harm to others, and/or
  • experiencing extreme subjective distress, and/or
  • causing extreme distress to his/her family or caregivers due to a transport accident injury, and
  • admitted to a private hospital as an emergency patient for the purpose of undertaking a specific psychiatric treatment program.

Home based care admissions

Hospital in the Home (HITH) admissions provide acute hospital inpatient type care that is delivered to clients in their private residence.

HITH admissions must only occur when a client would otherwise be treated in an acute inpatient capacity.

We consider it reasonable to pay a HITH daily rate only on the occasions the treating hospital conducted a patient visit.

Emergency Department (ED)

We can pay an Emergency Department (ED) facility fee when the hospital is approved to provide emergency services by the Department of Health.

The ED facility fee is only payable when our client is not subsequently admitted as an inpatient.

Inpatient services

Services included in the inpatient bed fee – all private hospitals:

  • Accommodation costs in a shared ward (private room surcharges are not payable).
  • Nursing services.
  • Dietary requirements, including meals, nasogastric feeds and dietary supplements.
  • Copy of admission information, operation report and discharge summary.
  • Consumable or disposable products.

Services included in the inpatient bed fee – contracted or arrangement hospitals:

  • Allied health services.
  • Aids and equipment used while in hospital.
  • Pharmacy items required as a result of the transport accident injury.
  • Attendant and personal care support.
  • Treatment or services provided by third party providers, such as non-hospital employed staff.
  • Orthoses or external prosthesis items priced below $250 per item.
  • Interpreter services.

Services that we can pay for in addition to the inpatient bed fee:

  • Medical treatment provided by a registered medical practitioner. See: <Medical Practitioner Guidelines>.
  • Surgically implanted prostheses.
  • Theatre fees, including all disposables and consumables required for surgery.
  • Patient transport to another treatment facility or for leave from hospital.
  • Discharge medications (up to one month’s supply) related to the transport accident injury.
  • Equipment provided to the patient at the time of discharge which is related to the transport accident injury.
  • Allied health services at non-arrangement hospitals.
  • Pharmacy items at non-arrangement hospitals.

Bed hold and bed leave

We can pay for a hospital bed to be held when a patient:

  • is treated at another facility (bed hold)
  • takes leave from the hospital to assist with the transition from hospital to community (bed leave)

Please note:

  • We can pay bed hold or bed leave fees for a patient to be absent from hospital for a maximum of seven consecutive days during an inpatient admission.
  • We can only pay for a maximum of 28 days of bed leave for a patient per financial year.
  • Bed hold or bed leave days count towards step-down periods.

Operating theatre procedures

We can pay theatre fees if a patient undergoes a procedure which has been allocated a band number in the National Procedure Banding List (the Banding List), published by the Australian Private Hospitals Association (APHA).

The theatre fee covers the costs of all consumables, disposables and drugs required during a procedure, for the actual procedure and/or anaesthetic, unless otherwise indicated in the Banding List.

We can pay Band 1 theatre fees for approved dental procedures that do not have an allocated band number in the Banding List.

If multiple procedures are undertaken during the same occasion of theatre, a sliding scale is used to calculate the theatre payment required. For separate visits to theatre on the same day, the sliding scale applies independently to each occasion of theatre.

We pay theatre fees for multiple procedures undertaken during the same surgery, as per the below sliding scale:

Type of procedure

% paid

Highest banded MBS procedure

100%

Next highest procedure

50%

Third and subsequent procedures

33%

Discharge Summaries

We may request a discharge summary following an admission to an acute, rehabilitation or psychiatric facility.

If requested, rehabilitation hospitals are required to include the total motor and cognitive FIM (Functional Independence Measure) scores on the discharge summary.

What we cannot pay for

We cannot pay for:

  • Additional fees associated with single room accommodation.
  • Incidental items that occur as part of a patient’s inpatient admission, such as telephone calls, entertainment systems, television hire, general toiletries, newspapers, visitor meals.
  • Private room surcharges.

Fee Schedules

Private hospital (non-arrangement) services

Effective 1 July 2018

For private hospital services provided on or after 1 July 2018
Service DescriptionTAC Item NumberMaximum
Payment
Rate
INPATIENT SERVICES
Advanced Surgical Patients 1 - 14 Days $755.94
15 + Days $581.71
General Surgical Patients 1 - 14 Days $676.93
15 + Days $581.71
Special Medical Patients 1 - 14 Days $676.93
15 + Days $573.37
General Medical Patients 1 - 14 Days $529.10
15 + Days $488.04
Psychiatric Patients 1 - 30 Days $676.93
  31 - 65 Days $573.37
66 + Days $488.04
Rehabilitation Patients 1 - 25 Days $660.55
  26 + Days $504.43
Intensive Care Unit^ 1 - 4 Days $1,846.41
5 + Days Original Patient Classification or High Dependency Unit 
Intensive Care Unit (Metropolitan)^ 1 - 4 Days $2,764.59
5 + Days Original Patient Classification or High Dependency Unit
Coronary Care Unit^ 1 - 4 Days $1,647.58
5 + Days Original Patient Classification or High Dependency Unit 
High Dependency Unit
Hospitals must seek recognition of HDU's from the TAC prior to any payments being considered.
1 - 3 Days $1,145.08
4 + Days Original Patient Classification 
Nursing Home Type Patient
Applies when an Acute Care Certificate is not submitted to TAC for a surgical or medical patient after 35 days hospitalisation or each period up to 31 days thereafter.  
 $187.26
Same Day Patient Bed Fee
Only applicable if a procedure or operation is performed.
 $261.39
Bed Leave / Hospital Leave Fee   75% of the applicable bed fee
Hospital in the Home HIT $379.10
Facility Fee - Emergency Department Patients
A facility fee is only payable to hospitals with an approved Emergency Department.
 $43.77
Theatre Fees   
Band 1A $105.22
  1 $330.72
  2 $469.62
  3 $589.84
  4 $771.20
  5 $1,040.77
  6 $1,299.75
  7 $1,750.63
  8 $2,331.81
  9A $2,546.98
  9 $3,404.34
  10 $4,653.17
  11 $5,085.24
  12 $6,401.72
  13 $7,233.89
  0 (Lithotripsy) $3,119.78
  Electroconvulsive Therapy $236.72
  (Individual approval is required for electroconvulsive therapies)  
Therapy Services Refer Outpatient Services
^Reimbursements will be made only to hospitals with approved facilities
OUTPATIENT SERVICES
These fee and item numbers also apply to therapy services provided to Inpatients.
Fees are for 30 minute sessions unless otherwise stated. For times greater than 30 minutes, fees are charged in 15 minute units.
Hydrotherapy (by a Physiotherapist)
Individual Session 99923 $56.22
Group Session 99922 $33.90
Dietician
Individual Session 99917 $51.39
Driving Assessment
Driving Assessment by Occupational Therapist 99921 $56.69
Driving Instruction By Driving School (30 minutes) 
(charge in 30 minute units) 
99957* $53.91
Occupational Therapy
Individual Session 99920 $51.39
Group Session 99919 $30.90
Worksite / Home Assessment & Report (charge in 30 min units) 99967 $51.39
Physical Education
Individual Session 99958* $51.39
Group Session 99959* $30.90
Physiotherapy
Individual Session 99913 $56.22
Group Session 99914 $33.90
Worksite / Home Assessment & Report
(charge in 30 min units)
99966 $56.22
Podiatry   
Individual Session 99941 $51.39
Psychology
Individual Session 99908 $88.19
Group Session 99907 $52.94
Rehabilitation Assessments & Reports
Initial Assessment and Preparation of Rehabilitation Plan 99904 $575.06
Medical & Like Report / Reviews (Only payable when requested by TAC) 99905* $218.71
Rehabilitation Counselling
Individual Session 99928 $48.94
Group Session 99937 $29.18
Social Work
Individual Session 99940 $51.39
Group Session 99952 $30.90
Special Education / Accredited Teacher
Individual Session 99912* $49.39
Group Session 99936* $29.55
Speech Therapy
Individual Session 99930 $51.39
Group Session 99929 $30.90

^Reimbursements will be made only to hospitals with approved facilities

For private hospital services provided between 1 July 2017 and 30 June 2018
Service DescriptionTAC Item NumberMaximum
Payment
Rate
INPATIENT SERVICES
Advanced Surgical Patients 1 - 14 Days $732.64
15 + Days $563.78
General Surgical Patients 1 - 14 Days $656.07
15 + Days $563.78
Special Medical Patients 1 - 14 Days $656.07
15 + Days $555.70
General Medical Patients 1 - 14 Days $512.79
15 + Days $473.00
Psychiatric Patients 1 - 30 Days $656.07
  31 - 65 Days $555.70
66 + Days $473.00
Rehabilitation Patients 1 - 25 Days $640.19
  26 + Days $488.88
Intensive Care Unit^ 1 - 4 Days $1,789.50
5 + Days Original Patient Classification or High Dependency Unit 
Intensive Care Unit (Metropolitan)^ 1 - 4 Days $2,679.39
5 + Days Original Patient Classification or High Dependency Unit
Coronary Care Unit^ 1 - 4 Days $1,596.80
5 + Days Original Patient Classification or High Dependency Unit 
High Dependency Unit
Hospitals must seek recognition of HDU's from the TAC prior to any payments being considered.
1 - 3 Days $1,109.79
4 + Days Original Patient Classification 
Nursing Home Type Patient
Applies when an Acute Care Certificate is not submitted to TAC for a surgical or medical patient after 35 days hospitalisation or each period up to 31 days thereafter.  
 $181.49
Same Day Patient Bed Fee
Only applicable if a procedure or operation is performed.
 $253.33
Bed Leave / Hospital Leave Fee   75% of the applicable bed fee
Hospital in the Home HIT $367.42
Facility Fee - Emergency Department Patients
A facility fee is only payable to hospitals with an approved Emergency Department.
 $42.42
Theatre Fees   
Band 1A $101.98
  1 $320.53
  2 $455.15
  3 $571.66
  4 $747.43
  5 $1,008.69
  6 $1,259.69
  7 $1,696.68
  8 $2,259.94
  9A $2,468.48
  9 $3,299.42
  10 $4,509.76
  11 $4,928.51
  12 $6,204.42
  13 $7,010.94
  0 (Lithotripsy) $3,023.63
  Electroconvulsive Therapy $229.42
  (Individual approval is required for electroconvulsive therapies)  
Therapy Services Refer Outpatient Services
^Reimbursements will be made only to hospitals with approved facilities
OUTPATIENT SERVICES
These fee and item numbers also apply to therapy services provided to Inpatients.
Fees are for 30 minute sessions unless otherwise stated. For times greater than 30 minutes, fees are charged in 15 minute units.
Hydrotherapy (by a Physiotherapist)
Individual Session 99923 $54.49
Group Session 99922 $32.86
Dietician
Individual Session 99917 $49.81
Driving Assessment
Driving Assessment by Occupational Therapist 99921 $54.94
Driving Instruction By Driving School (30 minutes) 
(charge in 30 minute units) 
99957* $52.25
Occupational Therapy
Individual Session 99920 $49.81
Group Session 99919 $29.95
Worksite / Home Assessment & Report (charge in 30 min units) 99967 $49.81
Physical Education
Individual Session 99958* $49.81
Group Session 99959* $29.95
Physiotherapy
Individual Session 99913 $54.49
Group Session 99914 $32.86
Worksite / Home Assessment & Report
(charge in 30 min units)
99966 $54.49
Podiatry   
Individual Session 99941 $49.81
Psychology
Individual Session 99908 $85.47
Group Session 99907 $51.31
Rehabilitation Assessments & Reports
Initial Assessment and Preparation of Rehabilitation Plan 99904 $555.34
Medical & Like Report / Reviews (Only payable when requested by TAC) 99905* $211.97
Rehabilitation Counselling
Individual Session 99928 $47.43
Group Session 99937 $28.28
Social Work
Individual Session 99940 $49.81
Group Session 99952 $29.95
Special Education / Accredited Teacher
Individual Session 99912* $47.87
Group Session 99936* $28.64
Speech Therapy
Individual Session 99930 $49.81
Group Session 99929 $29.95

^Reimbursements will be made only to hospitals with approved facilities

Forms and brochures

View Hospital direct equipment order form

Hospital direct equipment order form

Summary:

For hospitals – use this form to directly order equipment from our contracted suppliers when required to facilitate the effective discharge of the patient.

Items valued up to $1,000 can be ordered, and the patient must have an accepted TAC claim. Follow the instructions in the form to ensure orders are processed without delay.

The equipment listed on the form are the most commonly required to ensure a patient's safe discharge, although any item can be ordered from our contracted supplier. Requests for equipment over $1,000 need to be made in writing to us.

View Outpatient Rehabilitation plan form

Outpatient Rehabilitation plan form

Summary:

For rehabilitation facilities – complete this form to prepare your client for their outpatient therapy program. It sets goals for the client and outlines the action plan that will help them achieve these aims.

For help completing this form, see the separate notes document.

View Urgent psychiatric admission: Request for funding form

Urgent psychiatric admission: Request for funding form

Summary:

For registered medical practitioners – complete this form to request urgent psychiatric admission for our client.

The form requires a clinical diagnoses of the client's condition and an explanation of why the admission is needed urgently.

Working with the TAC

Below you will find information relevant to all providers about working with TAC clients, including:

  • How to register
  • Approvals process
  • Travel
  • Compliance requirements
  • Medical excess (for accidents before 14th February 2018)
  • Requests for further information
  • Subsequent, pre-existing and non-accident related injuries
  • Treatment by a family member
  • How to get paid
  • What we cannot pay for

Click on the General Provider guideline below to find out more.

General Provider Guidelines

If you are a registered TAC provider, you can provide treatment and services to our clients when they:

  • Are required as a result of a transport accident injury.
  • Are safe and effective.
  • Promote recovery, functional independence or self-management.

How to register as a provider

To register, you may:

During the registration process you may be asked to provide evidence of your qualification or other documentation requested by us.

What we can pay for

Approved services

The following services are approved for all our clients:

  • ambulance
  • hospital (including surgery for the first three months from the date of accident)
  • medical  (including medical imaging)
  • pharmacy
  • allied health
  • mental health
  • domestic services and gardening
  • interpreting services
  • equipment under $1,000

We do not require requests, clinical notes or reports before we will pay for the above services.

Other services

We must approve in writing any services not listed above.

Requests for approval must be in writing from an appropriately qualified health professional and include the following information:

  • claim number
  • transport accident injury being treated
  • type of treatment or service being requested
  • rationale as to why it is required
  • proposed date of the service/treatment
  • number of services proposed or expected duration
  • date treatment will be reviewed
  • functional goals/outcome measure that will be used to evaluate the treatment
  • self-management strategies in place

We will consider the principles of the Clinical Framework when considering whether a treatment or service request is reasonable and appropriate. We will then respond to written treatment and service requests as set out in our TAC Service Charter.

Travel

We can pay the reasonable cost of travel without prior approval where:

  • It is clinically justified for you to conduct treatment in the community, or you are the most appropriate option in that locality, and
  • The treatment has an associated scheduled fee/item number.

The following requirements apply:

  • Travel time will only be paid for travel to and from your practice address and the patient’s residence or place of appointment.
  • Where you visit more than one TAC client in a single travel period, total travel costs should be split equally for each.
  • If you book multiple appointments on the same day, please organise them efficiently, as we cannot pay for down time between appointments.
  • When invoicing for travel, keep a record of travel details – points of origin, destination and duration of travel – in case we need it.

Other things to note

As providers, you are expected to:

Health professionals should also follow the principles of the Clinical Framework for the Delivery of Health Services (Clinical Framework) into their clinical practice. This is based on the following principles:

  • Measurement and demonstration of the effectiveness of treatment.
  • Adoption of a biopsychosocial approach.
  • Empowering the client to manage their injury.
  • Implementing goals focused on optimising function, participation and/or return to work/health.
  • Base treatment on best available research evidence.

Medical excess (applies to accidents before 14th February 2018)

Client's whose accidents occurred prior to 14th February 2018 are required to pay the first $629 of treatment costs for medical services (excluding hospital and ambulance) before the TAC can fund their ongoing treatment unless:

  • the client or an immediate family member were admitted to hospital as an inpatient; or
  • an immediate family member dies as a result of the transport accident.

If a TAC client hasn't reached the medical excess, you need to invoice them directly for any medical treatment and services they receive. Bulk billed services can be used to reach the medical excess amount.

Once the client has provided a declaration to the TAC that they have reached their medical excess, you can begin invoicing the TAC directly.

You can find out if a client is subject to medical excess by:

  • using the medical excess tool
  • checking if they are available to invoice using Lantern Pay
  • checking client correspondence via the client’s letter or myTAC app

When further information is needed

In some cases we may contact your patient or yourself to seek further information about the treatment or service. We will send in writing any requests for reports or information.

We can release a treatment report to the client, another health practitioner or the client's legal representative upon receipt of a verbal or written request from a client or their legal representative.

If you are a health practitioner, clinical notes will be paid for in accordance with Schedule 2 of the Health Records Regulations 2012 and under the guidelines set out in the Health Records Act 2001.

See the relevant provider guideline or policy for information relevant to these services.

Subsequent, pre-existing and non-accident related injuries

Notify us if your patient has sustained a subsequent or exacerbation of an existing injury.

  • Where a pre-existing injury has become aggravated as a result of a transport accident, we will fund treatment for the exacerbation of that injury.
  • When a patient is being treated for non-accident related injuries at the same time as accident related injuries, you may only invoice us for the treatment relating to the patient’s accident related injury.
  • We will only accept liability for an injury sustained after the transport accident if it is established that a patient’s subsequent injury is a direct result of the injury or injuries originally sustained in the transport accident.

Treatment by an immediate family member

We cannot pay for treatment or services provided by a member of a client’s immediate family, unless exceptional circumstances exist such as:

  • Treatment was provided in an emergency situation.
  • A client resides in a remote area and the distance to access an alternative health care professional is excessive.

When the TAC client has been treated by a family member, care should be transferred to another suitably qualified healthcare professional as soon as practicable.

How to get paid

Use LanternPay

If you’re an eligible provider, LanternPay lets you:

  • check if your patient or client has a TAC approved claim.
  • submit invoices online.
  • view payment decisions immediately.
  • receive payment the next business day.

To find out more about LanternPay and to register, watch our short video or visit www.lanternpay.com/TAC.

Mail your invoice

You may also invoice us by mail. Services subject to GST must be submitted on a GST compliant invoice. Your invoice must include:

payee details

  • group/company/agency
  • ABN
  • TAC payee number (if you have one)
  • billing address and practice/clinic address

client details

  • given and family names
  • TAC claim number

service details

  • name of service provider and Medicare number (if applicable)
  • date of service and time of service (if applicable)
  • TAC item number as per the TAC fee schedule
  • duration of service
  • itemised fee
  • service location (if different to practice address)
  • total charge for invoiced items

If multiple providers are required on one invoice, you must clearly identify the service listed under each service provider. Duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.

Send your invoice to:

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE   VIC   3001

Payment dates

We process invoices each week. Payment will be made to your bank account.

Is this your first TAC invoice?

In order to receive payment in your bank account, please complete an EFT/Direct Deposit Authority form.

Note:

Invoices you submit to us should accurately reflect the goods and/or services that have been provided. Inaccurate, inappropriate or fraudulent invoicing may result in requests for supporting documentation, prosecution, recovery of inappropriately paid funds or other actions.

If you become aware of an error in your invoicing for services provided to our clients, or where there is a concern over the accuracy of the payments that we have made, contact us on 1300 654 329 to rectify the situation.

What we cannot pay for

Services

We cannot pay for:

  • Services for a person other than the client (except for family counselling where applicable).
  • Services subcontracted to, or provided by, a non-registered provider.
  • Services provided outside the Commonwealth of Australia.
  • Services where there is no National Health and Medical Research Council level 1 or 2 evidence that they are safe and effective. See: Non-established, new or emerging treatments and services policy.

Expenses and travel

We cannot pay for:

  • The cost of telephone calls and telephone consultations between providers and clients, and between other providers, including hospitals. The exception is GPs coordinating return to work programs approved by us.
  • Downtime between appointments or travel expenses unrelated to a consultation.

Invoices

We cannot pay for:

Reports

We cannot pay for:

  • The same medical report provided more than once – for example, a re-issue of a previous report or multiple copies.
  • A consultation used for the purposes of preparing a medical report. When we request a report, please complete it using your existing clinical notes.

Other guidelines that may be relevant for you include: