Policies that relate to you

Other policies you may use


Clinical resources

Refer to our helpful range of clinical resources when treating your patient

Discharge plans

Hospitals play an critical role in the intital treatment of a person injured in a transport accident.  Part of this involes appropriate discharge planning to ensure we can then appropriately support the TAC client and their injury type. 

To help us do this we rely on the hospital to provide a discharge plan that includes screening in the following areas: self care, care for others, equipment, return to work and transport. If support services are required in any of these areas, please contact the TAC to discuss eligibility, medical certification and coordination. In addition, it is expected that discharge medication, follow-up appointments and referrals, discharge summary and patient information are arranged for the TAC client prior to discharge.

For clients who are assessed by the TAC as requiring the specific expertise of a case manager, the TAC can authorise the provision of case management services as an authorised disability service. Services must be delivered by a provider of case management services in accordance with the TAC Case Management Model.

All case management services require prior approval in writing to the TAC.  Refer to the TAC's Case Management Policy for additonal information.


Forms and brochures

Refer to our hospital reporting and forms page for more informaiton.

Hospital direct equipment order form Summary: 

Hospitals must use this form to directly order from the TAC's contracted equipment suppliers up to $500 per item of equipment, required in order to facilitate the effective discharge of the TAC client. Only the items listed on the 'Hospital Direct Order Equipment list ' can be ordered using this form. TAC clients must have an accepted claim before orders can be made by hospitals.

The equipment listed in the 'Hospital Direct Order Equipment list are commonly required to ensure a patient's safe discharge. Requests for other equipment not on the list or over $500 need to be made in writing to the TAC. Please follow the instructions provided in the Hospital Direct Order Form notes to ensure that orders can be processed and delivered without delay. 

Outpatient Rehabilitation plan form Summary: 

This form is to be completed by a client's treating team within the rehabilitation facility they're staying to prepare for their outpatient therapy program. It sets goals for the client and outlines the action plan that will help them achieve these aims. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Urgent psychiatric admission: Request for funding form Summary: 

This form is to be completed by a registered medical practitioner to request urgent psychiatric admission for TAC clients. It requires a clinical diagnoses of the client's condition and an explanation of why the admission is needed urgently.

Guidelines for the TAC and hospitals (Independence clients only) Summary:  This document is a resource tool designed to assist hospitals work  with the TAC to support clients severely injured in transport accidents.

The TAC and Hospitals working together (TAC Hospital Charter) Summary:  This is the TAC service charter specifically for working with hospitals

How to invoice the TAC

As a minimum requirement, accounts sent to the TAC must display the information set out below, to ensure prompt payment. Please keep this information handy so you can refer to it when billing the TAC.

Before submitting an account, please ensure your client has an accepted TAC claim and has met the medical excess, where relevant. Only the original account will be accepted. Only one patient may appear on each account. Duplicate accounts, statements or facsimiles will not be processed.

Accounts must be addressed to the TAC (not to the client). Please do not issue the TAC with receipts.  

Billing the TAC

The following information must appear on accounts sent to the TAC. All accounts sent to the TAC must be marked 'tax invoice'. For further details on tax invoice requirements please visit

Payee details

TAC payee number

Payee billing address

Payee ABN

Payee payment address (if different to the payee billing address)

Payee facility name (for hospitals that have different campuses)

Patient details

Patient's family name and given name(s)

Patient's address

Patient's TAC claim number, eg. 04/12345, or if unknown, then the client's date of birth and date of transport accident

Service details

Invoice number

Date of admission

Date of discharge

Total amount charged

ICD-10-AM code(s) for each injury and condition

Inpatient stay (to and from dates)

Theatre date(s), item numbers and the amount for each service

Outpatient item number(s) (eg. PUB90, 99913)

Description of medication(s)

For pharmacy items, the date of supply and if this was during an inpatient stay or at discharge

Prosthesis date(s) of service and billing code

Paramedical service

Services which are subject to GST must be submitted on a GST compliant invoice

ICD-10-AM codes

ICD-10-AM codes must be assigned by a clinical coder and be based on documentation in the medical record.

For rehabilitation episodes/admissions

Must follow ACS 2104

A code for the primary reason for rehabilitation must be sequenced immediately after Z50

For acute episodes/admissions

If the principal diagnosis is a Z code, an additional ICD-10-AM code is required to identify the original injury for which the care was required

During the hospital stay please advise if the patient was in:

Intensive care unit

Coronary care unit

High dependency unit

Acute ward

Psychiatric care


Transitional living unit

Independent living unit

What to do if your account is not paid

If you have a query about an unpaid or returned account please call the TAC Customer Service Centre on 1300 654 329 (local call) or Ph: 1800 332 556 (toll-free outside the Melbourne metropolitan area).