Dentists

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As dentists and dental technicians, you play an important role in helping our clients recover from their transport accident injuries.

We can pay the costs of dental treatment in line with our fee schedule, without prior approval, when it is required as a result of a transport accident injury.

Diagnostic services, prosthodontics, periodontics, endodontics and other dental treatments are covered. Dental technician services are also covered, with some needing prior approval.

Dentists can also complete certificates of capacity to assess and certify your patient’s capacity for work.  If your patient's accident was prior to 14th February 2018 they may need to meet the medical excess before you can invoice the TAC for treatment.

Here’s how to work with our clients, manage billing and payments and find out what we can and cannot pay for.

Register as a provider

You can provide dental services if you are a dentist registered under the Health Practitioner Regulation National Law (e.g. AHPRA or the Dental Board of Australia) to practice in the dental profession (other than as a student).

You can provide dental technician services if you are a dental technician with the minimum qualification of a diploma of dental technology.

If you would like to provide medical practitioner services to our clients, please register using our online registration form.

Before the appointment

Does your patient have a TAC claim?

  • Yes – you can treat the patient immediately. You will need their claim number.
  • Not sure – call us on 1300 654 329 to check.

If you use LanternPay, you can also check your patient’s claim status online.

Does the medical excess apply?

If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.

Treating our clients

We can pay the costs of your patient’s dental services in line with our fee schedule, without prior approval, when they are required as a result of a transport accident injury.

Please note that if your fees are greater than the TAC’s published rates we request you let the client know there will be an out of pocket expense.  Clients can contact us to discuss options if the out of pocket costs will prohibit treatment or services from going ahead.

General dental services:

  • diagnostic services
  • preventative services
  • adjunctive general services
  • restorative services
  • associated dental services to adjoining teeth

Specialist dental services:

  • prosthodontics
  • periodontics
  • endodontics
  • orthodontics
  • temporomandibular joint therapy

Bridges, crowns and restorative services:

  • dental implants
  • implant based bridge maintenance
  • crown and bridgework

Surgical procedures:

  • In-room oral surgery.
  • Surgical procedures, when performed in the hospital in the first three months from the date of accident. See: Medical Practitioner guideline.

Dental technician services:

  • A partial or full denture.
  • Relining of a full denture.
  • A mouth guard.
  • Repair to, or replacement of, a client’s denture that was damaged or lost in the transport accident.

Dental technician services needing prior approval:

  • Dental implants.
  • Oral and maxillofacial surgery that is not performed in the first three months following the accident. See the Medical Practitioner guideline.

Certificate of Capacity

You may be required to assess your patient’s capacity and complete a Certificate of Capacity. See: Certificate of Capacity Resources.

Patients with a severe injury

  • If your patient has a severe injury, the discussion, referral and approval of services may form part of the independence planning process between the treating team and our TAC coordinator.
  • If your patient already has an individualised funding package, dental services may be included as part of that.

See: Guidelines – Dentist and Dental Technician for complete details on what you can do to help your patient, and we can and cannot pay for.

Guidelines

Reporting, forms and templates

In some cases we may contact you regarding your patient’s treatment and services. We may send you a customised request for a report and ask you to include information regarding the patient’s history, diagnosis, prognosis, progress, outcomes, capacity for work and medical management. You only need to provide a report when we request it.

We may request the following forms and reports be completed:

Use this form, when requested by us, to report damage caused to a patient's teeth and mouth as a result of their transport accident, and to propose a treatment plan.

Use this form, when requested by us, to report damage caused to a patient's jaw or face as a result of their transport accident, and to outline the treatment given.

Billing and payments

We pay for dental services in line with the Dental fee schedule.

Fee schedules:

Does the medical excess apply?

Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.

How to invoice us

Invoices can be submitted online via LanternPay, or mailed to us at:

Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001

For full details on invoicing and payments, see: How to invoice us.

Other resources

FAQs

Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?

As a registered medical provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record the TAC claim number or confirm that they have an accepted TAC claim – you can call us on 1300 654 329 to check.

How long will it take to get paid?

If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.

My fees are higher than those listed in your fee schedule. What does this mean for my patient?

As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.

Talk to us

To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.