13 Dec 2017
A new Vocational Service Structure at the TAC is giving clients choice and control of the services they need to return to work.
With up to 20,000 people either killed or injured on Victorian roads each year, the TAC spends more than $1 billion annually to help these people get their lives back on track.
The new model gives vocational service providers more freedom and choice to tailor their intervention and services to meet the client needs.
The TAC’s Head of Supported Recovery, Damian Poel, said the TAC commissioned qualitative interviews with TAC clients, their employers, vocational providers and TAC employees to establish the new Vocational Service Structure.
‘The research showed that our internal rules and processes get in the way of our clients’ recovery, and that TAC clients didn’t always have choice or control,” Damian said.
“We know the best outcomes for clients will be achieved when we work in partnership with them, their families and their healthcare providers.”
The new Vocational Service Structure features three tiers which set work outcomes for each client. The tiers are based on allocated package of hours designed to address clients’ needs and complexities.
For example, a client with a significant injury who has a broad support network might only need a light touch approach from the Vocational providers. Alternatively a client who has a less complex TAC injury, with a complex psychosocial environment and limited supports might need more intensive vocational support.
For healthcare providers, this means they will be able to direct their patients to the TAC website to choose their vocational provider. Vocational providers will provide a tailored service in partnership with TAC clients and in collaboration with their treating team. It will also mean the vocational service for clients is not interrupted by TAC process so clients can continue to work towards their goals and be supported as needed along the way.
“We want to focus on clients’ participation and well-being, and deliver contemporary return to work and disability models and services,” Damian said.