Dietitians and weight management
We can help pay for this treatment in the first 90 days after your accident. You do not need to contact us for approval first if:
- you have a TAC claim number
- your doctor or other health professional recommends it, and
- it is for your accident injuries.
To get this treatment, you will need a referral from your doctor.
We may contact you or your provider to check your progress and see if you are getting the support you need. This will help us make sure your treatment is helping your recovery. It will allow us to make decisions about what treatment we can pay for and how long we can pay for it.
In response to COVID-19, the TAC can now pay for telehealth appointments for treatment related to your transport accident. Find out more about telehealth.
How to get treatment from a dietitian
- Go to your doctor for a referral to see a dietitian.
- Choose a dietitian. Your doctor can recommend one in your local area or you can search for a physiotherapist online.
- Call and make an appointment. Tell them you are a TAC client, you have a referral and who the referral is from. Ask if they charge at TAC rates. If the provider charges more, they may ask you for a 'gap payment' to make up the difference
- Go to your appointment and give the provider your TAC claim number.
When you need to ask for TAC approval:
Please contact us for approval if it is:
- close to or more than 90 days since your accident and we haven’t already approved more treatment, or
- more than 6 months since you’ve had any treatment or service paid for by the TAC.
If you have a weight or appetite issue caused by your transport accident we can pay for you to see a dietitian.
How we pay for treatment
There are two ways we can pay for your approved treatments and services:
- we pay your provider at the TAC rate
- you pay your provider, and we repay you at the TAC rate.
To ask for a reimbursement, scan or take a photo of your receipt. Send it to us with the ‘Claim reimbursement’ button on myTAC, or by email to info@tac.vic.gov.au and we will repay you.
We will pay for your treatment at the TAC rate . If your provider charges more than the TAC rate, you may need to pay the difference. This is known as a 'gap payment'.
If your provider charges you a gap payment, you may be able to seek reimbursement for some of this through:
- Medicare or your private health insurance
- The TAC.
Please note, in most cases, we are unable to reimburse you for a gap payment. This is because we have paid for your treatment or service at a rate we have determined is reasonable. You may still ask for a reimbursement from the TAC and we will let you know our decision.
What does a dietitian do?
Dietitians help with maintaining a healthy body weight and planning nutritional diets and menus.
Effective 1 July 2023
The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing health services from home.
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $69.37 |
| Initial Consultation (Telehealth) | D600T | $69.37 |
| Standard Consultation | D602 | $55.51 |
| Standard Consultation (Telehealth) | D602T | $55.51 |
| Long Consultation | D604 | $82.96 |
| Long Consultation (Telehealth) | D604T | $82.96 |
| Prolonged Consultation | D606 | $110.85 |
| Prolonged Consultation (Telehealth) | D606T | $110.85 |
| Travel (with prior approval) | ||
| Travel | D630 | $110.85 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $121.93 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $121.93 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $64.24 |
| Initial Consultation (Telehealth) | D600T | $64.24 |
| Standard Consultation | D602 | $51.40 |
| Standard Consultation (Telehealth) | D602T | $51.40 |
| Long Consultation | D604 | $76.82 |
| Long Consultation (Telehealth) | D604T | $76.82 |
| Prolonged Consultation | D606 | $102.65 |
| Prolonged Consultation (Telehealth) | D606T | $102.65 |
| Travel (with prior approval) | ||
| Travel | D630 | $102.65 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $112.91 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $112.91 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Not Registered for GST | |||
|---|---|---|---|
| Service Description | TAC Item Number | 2023/24 | 2022/23 Maximum Payment Rate |
| Reports | |||
| Report | DGF640 | $110.85 | $102.65 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | |||
| Travel | DGF641 | $110.85 | $102.65 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | |||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | |||
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $69.37 |
| Initial Consultation (Telehealth) | D600T | $69.37 |
| Standard Consultation | D602 | $55.51 |
| Standard Consultation (Telehealth) | D602T | $55.51 |
| Long Consultation | D604 | $82.96 |
| Long Consultation (Telehealth) | D604T | $82.96 |
| Prolonged Consultation | D606 | $110.85 |
| Prolonged Consultation (Telehealth) | D606T | $110.85 |
| Travel (with prior approval) | ||
| Travel | D630 | $110.85 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $121.93 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $121.93 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $64.24 |
| Initial Consultation (Telehealth) | D600T | $64.24 |
| Standard Consultation | D602 | $51.40 |
| Standard Consultation (Telehealth) | D602T | $51.40 |
| Long Consultation | D604 | $76.82 |
| Long Consultation (Telehealth) | D604T | $76.82 |
| Prolonged Consultation | D606 | $102.65 |
| Prolonged Consultation (Telehealth) | D606T | $102.65 |
| Travel (with prior approval) | ||
| Travel | D630 | $102.65 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $112.91 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $112.91 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Not Registered for GST | |||
|---|---|---|---|
| Service Description | TAC Item Number | 2023/24 | 2022/23 Maximum Payment Rate |
| Reports | |||
| Report | DGF640 | $110.85 | $102.65 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | |||
| Travel | DGF641 | $110.85 | $102.65 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | |||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | |||
Fees for dietitian services performed within a public hospital will be based on the
Department of Human Services schedule of fees and charges for acute health services in Victoria.
Refer to www.health.vic.gov.au/feesman.
Summary
You can use this form to claim general reimbursements from the TAC.
How to send documents to the TAC
myTAC
myTAC is the quickest way to:
- Submit receipts and claim reimbursements
- Send documents and forms
- Update your personal and banking details
- Find out about treatments and services the TAC may pay for
If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
Summary
This form is to be used when claiming reimbursement for travel (i.e. private vehicle, public transport and/or taxi) expenses to attend: medical treatment for accident injuries; medical examinations arranged by the TAC; approved rehabilitation or disability services; or work, if you are participating in a formal Return to Work program.
How to send documents to the TAC
myTAC
myTAC is the quickest way to:
- Submit receipts and claim reimbursements
- Send documents and forms
- Update your personal and banking details
- Find out about treatments and services the TAC may pay for
If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
We’re here to help you get your life back on track after your transport accident. To help with significant weight or appetite issues caused by your transport accident, we will pay for dietitian consultations and weight management treatments provided in Australia.
In the first 90 days after your accident, the TAC can help pay for this treatment without the need for you to contact us for approval first.
When you need to contact us for approval
You or your provider need to contact the TAC for approval of this treatment if:
- It is approaching or more than 90 days since your accident and we have not approved further treatment or services, or
- It has been more than 6 months since you’ve had any treatment or service paid for by the TAC.
When we can pay for dietitian services and weight management
If your doctor recommends that you need to see a dietitian after your transport accident the TAC can approve this treatment.
We will pay for you to visit your doctor or other health professional so you can discuss your needs with them. If you have had a significant weight gain, weight loss or an appetite issue caused by your transport accident and it can’t be fixed by normal exercise or diet, they can refer you to a dietitian.
Where appropriate we will work with your treating team to help coordinate the dietetics and other support you need.
We may contact your dietitian to discuss your progress or request an assessment to make sure that:
- You have access to the most appropriate treatment and support.
- You are getting proven, evidence-based treatment and not getting treatment that isn't helping you recover.
- You are moving towards getting your life back on track or being able to live independently.
Treatments and services we can't pay for
We cannot pay for services that:
- Do not treat your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.
We can only pay for dietitian consultations and weight management services if you have had a significant weight gain, weight loss or an appetite issue caused by your transport accident and it can’t be helped by normal exercise or diet.
We cannot pay for commercial weight management programs or food and meal replacement services such as Weight Watchers, Light N’Easy, Jenny Craig or Optifast.
What do dietitians do?
Dietitians provide a range of evidence-based nutrition services and dietary counselling. They can help you maintain a healthy weight and plan nutritional diets and menus.
For more information please see the following resources:
How treatments and services are paid for
We pay for your treatment:
- Directly to your dietitian, when you have given them your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much will you pay for my treatment?
We will pay for your treatment and services according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference.
For a list of TAC rates, see:
For providers
If you are a dietitian or provider of weight loss services, please refer to our TAC provider guidelines.
We can help pay for this treatment in the first 90 days after your accident. You do not need to contact us for approval first if:
- you have a TAC claim number
- your doctor or other health professional recommends it, and
- it is for your accident injuries.
To get this treatment, you will need a referral from your doctor.
We may contact you or your provider to check your progress and see if you are getting the support you need. This will help us make sure your treatment is helping your recovery. It will allow us to make decisions about what treatment we can pay for and how long we can pay for it.
In response to COVID-19, the TAC can now pay for telehealth appointments for treatment related to your transport accident. Find out more about telehealth.
How to get treatment from a dietitian
- Go to your doctor for a referral to see a dietitian.
- Choose a dietitian. Your doctor can recommend one in your local area or you can search for a physiotherapist online.
- Call and make an appointment. Tell them you are a TAC client, you have a referral and who the referral is from. Ask if they charge at TAC rates. If the provider charges more, they may ask you for a 'gap payment' to make up the difference
- Go to your appointment and give the provider your TAC claim number.
When you need to ask for TAC approval:
Please contact us for approval if it is:
- close to or more than 90 days since your accident and we haven’t already approved more treatment, or
- more than 6 months since you’ve had any treatment or service paid for by the TAC.
If you have a weight or appetite issue caused by your transport accident we can pay for you to see a dietitian.
How we pay for treatment
There are two ways we can pay for your approved treatments and services:
- we pay your provider at the TAC rate
- you pay your provider, and we repay you at the TAC rate.
To ask for a reimbursement, scan or take a photo of your receipt. Send it to us with the ‘Claim reimbursement’ button on myTAC, or by email to info@tac.vic.gov.au and we will repay you.
We will pay for your treatment at the TAC rate . If your provider charges more than the TAC rate, you may need to pay the difference. This is known as a 'gap payment'.
If your provider charges you a gap payment, you may be able to seek reimbursement for some of this through:
- Medicare or your private health insurance
- The TAC.
Please note, in most cases, we are unable to reimburse you for a gap payment. This is because we have paid for your treatment or service at a rate we have determined is reasonable. You may still ask for a reimbursement from the TAC and we will let you know our decision.
What does a dietitian do?
Dietitians help with maintaining a healthy body weight and planning nutritional diets and menus.
Effective 1 July 2023
The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing health services from home.
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $69.37 |
| Initial Consultation (Telehealth) | D600T | $69.37 |
| Standard Consultation | D602 | $55.51 |
| Standard Consultation (Telehealth) | D602T | $55.51 |
| Long Consultation | D604 | $82.96 |
| Long Consultation (Telehealth) | D604T | $82.96 |
| Prolonged Consultation | D606 | $110.85 |
| Prolonged Consultation (Telehealth) | D606T | $110.85 |
| Travel (with prior approval) | ||
| Travel | D630 | $110.85 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $121.93 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $121.93 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $64.24 |
| Initial Consultation (Telehealth) | D600T | $64.24 |
| Standard Consultation | D602 | $51.40 |
| Standard Consultation (Telehealth) | D602T | $51.40 |
| Long Consultation | D604 | $76.82 |
| Long Consultation (Telehealth) | D604T | $76.82 |
| Prolonged Consultation | D606 | $102.65 |
| Prolonged Consultation (Telehealth) | D606T | $102.65 |
| Travel (with prior approval) | ||
| Travel | D630 | $102.65 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $112.91 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $112.91 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Not Registered for GST | |||
|---|---|---|---|
| Service Description | TAC Item Number | 2023/24 | 2022/23 Maximum Payment Rate |
| Reports | |||
| Report | DGF640 | $110.85 | $102.65 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | |||
| Travel | DGF641 | $110.85 | $102.65 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | |||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | |||
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $69.37 |
| Initial Consultation (Telehealth) | D600T | $69.37 |
| Standard Consultation | D602 | $55.51 |
| Standard Consultation (Telehealth) | D602T | $55.51 |
| Long Consultation | D604 | $82.96 |
| Long Consultation (Telehealth) | D604T | $82.96 |
| Prolonged Consultation | D606 | $110.85 |
| Prolonged Consultation (Telehealth) | D606T | $110.85 |
| Travel (with prior approval) | ||
| Travel | D630 | $110.85 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $121.93 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $121.93 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Registered for GST | ||
|---|---|---|
| Service Description | TAC Item Number | Maximum Payment Rate |
| Individual treatment | ||
| Initial Consultation | D600 | $64.24 |
| Initial Consultation (Telehealth) | D600T | $64.24 |
| Standard Consultation | D602 | $51.40 |
| Standard Consultation (Telehealth) | D602T | $51.40 |
| Long Consultation | D604 | $76.82 |
| Long Consultation (Telehealth) | D604T | $76.82 |
| Prolonged Consultation | D606 | $102.65 |
| Prolonged Consultation (Telehealth) | D606T | $102.65 |
| Travel (with prior approval) | ||
| Travel | D630 | $102.65 |
| Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been approved. | ||
| All travel is to be separately billed in blocks of 15 minutes. | ||
| Reports | ||
| Report | D640* | $112.91 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | ||
| Travel | D641* | $112.91 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | ||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | ||
| Not Registered for GST | |||
|---|---|---|---|
| Service Description | TAC Item Number | 2023/24 | 2022/23 Maximum Payment Rate |
| Reports | |||
| Report | DGF640 | $110.85 | $102.65 |
| When submitting an account for payment, details of the time taken to complete the report must be recorded on the account. | |||
| Travel | DGF641 | $110.85 | $102.65 |
| Travel claimed in relation to providing a report for management-type services such as reviews undertaken at the TAC's specific request. Travel time can be claimed only for travel to and from the practitioner's practice address and the TAC client's residence. Where more than one client is visited in a single travel period, total travel costs should be apportioned equally between those clients to whom services have been provided. | |||
| Standard Consultation - up to 30 minutes Long Consultation - >30 minutes < 45 minutes Prolonged Consultation - >45 minutes <60 minutes | |||
Fees for dietitian services performed within a public hospital will be based on the
Department of Human Services schedule of fees and charges for acute health services in Victoria.
Refer to www.health.vic.gov.au/feesman.
Summary
You can use this form to claim general reimbursements from the TAC.
How to send documents to the TAC
myTAC
myTAC is the quickest way to:
- Submit receipts and claim reimbursements
- Send documents and forms
- Update your personal and banking details
- Find out about treatments and services the TAC may pay for
If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
Summary
This form is to be used when claiming reimbursement for travel (i.e. private vehicle, public transport and/or taxi) expenses to attend: medical treatment for accident injuries; medical examinations arranged by the TAC; approved rehabilitation or disability services; or work, if you are participating in a formal Return to Work program.
How to send documents to the TAC
myTAC
myTAC is the quickest way to:
- Submit receipts and claim reimbursements
- Send documents and forms
- Update your personal and banking details
- Find out about treatments and services the TAC may pay for
If you can't use myTAC to send your receipts or documents, please take a photo and email it to us at info@tac.vic.gov.au. Include your claim number in the subject line of your email so we can process your request.
We’re here to help you get your life back on track after your transport accident. To help with significant weight or appetite issues caused by your transport accident, we will pay for dietitian consultations and weight management treatments provided in Australia.
In the first 90 days after your accident, the TAC can help pay for this treatment without the need for you to contact us for approval first.
When you need to contact us for approval
You or your provider need to contact the TAC for approval of this treatment if:
- It is approaching or more than 90 days since your accident and we have not approved further treatment or services, or
- It has been more than 6 months since you’ve had any treatment or service paid for by the TAC.
When we can pay for dietitian services and weight management
If your doctor recommends that you need to see a dietitian after your transport accident the TAC can approve this treatment.
We will pay for you to visit your doctor or other health professional so you can discuss your needs with them. If you have had a significant weight gain, weight loss or an appetite issue caused by your transport accident and it can’t be fixed by normal exercise or diet, they can refer you to a dietitian.
Where appropriate we will work with your treating team to help coordinate the dietetics and other support you need.
We may contact your dietitian to discuss your progress or request an assessment to make sure that:
- You have access to the most appropriate treatment and support.
- You are getting proven, evidence-based treatment and not getting treatment that isn't helping you recover.
- You are moving towards getting your life back on track or being able to live independently.
Treatments and services we can't pay for
We cannot pay for services that:
- Do not treat your transport accident injuries.
- Are not reasonable, necessary or appropriate.
- Are not clinically justified, safe and effective.
We can only pay for dietitian consultations and weight management services if you have had a significant weight gain, weight loss or an appetite issue caused by your transport accident and it can’t be helped by normal exercise or diet.
We cannot pay for commercial weight management programs or food and meal replacement services such as Weight Watchers, Light N’Easy, Jenny Craig or Optifast.
What do dietitians do?
Dietitians provide a range of evidence-based nutrition services and dietary counselling. They can help you maintain a healthy weight and plan nutritional diets and menus.
For more information please see the following resources:
How treatments and services are paid for
We pay for your treatment:
- Directly to your dietitian, when you have given them your TAC claim number, or
- If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.
We pay for your services in line with our responsibilities under the Transport Accident Act 1986.
How much will you pay for my treatment?
We will pay for your treatment and services according to our fee schedule. If your provider charges more than the TAC rate, you may need to pay the difference.
For a list of TAC rates, see:
For providers
If you are a dietitian or provider of weight loss services, please refer to our TAC provider guidelines.
