Registering with the TAC

Health and disability service providers play an integral role in supporting the recovery and independence of a person injured in a transport accident.

To assist with a person's recovery, the TAC expects services to be delivered in such a way as to support their independence and maintain functional skills and capacity.  Further information can be found in the Independence – An Overview for Providers section of this website.

Health professionals providing services to clients must integrate the principles of the Clinical Framework into their daily practice.

TAC provider registration requirements

For providers listed below, relevant eligibility requirements must be satisfied. Please use the registration criteria for your service type to assist in completing the TAC Provider Registration Form where required.

For all other providers, please contact the TAC at info@tac.vic.gov.au.

Updating your details

For service providers who are registered with the TAC who need to update their details (address, phone number, email) please advise the TAC in writing to info@tac.vic.gov.au.

For service providers who are already registered with the TAC who need to update their EFT details, please complete the EFT/Direct Deposit Authority form to help ensure the prompt payment of invoices.

Select a Service Provider

Select the service provider type you wish to register from below to see the relevant information and to download the form.

Attendant Care

Who should complete this form?

Attendant care service providers can register with the Transport Accident Commission (TAC) to provide services to TAC clients under Victorian transport accident legislation.

The TAC expects services to be delivered in such a way as to support a person's independence and maintain functional skills and capacity.  Further information can be found in the Independence – An Overview for Providers section of this website.

Note:  To be considered for registration providers must have a minimum of 2 years experience and meet the below criteria.

What you need to do

  • Complete the Application for Registration form 
  • Provide documented current proof of:
    • alignment with State or Commonwealth Government standards for disability services through:
      • membership with State or Commonwealth Government department or agency applicable for the jurisdiction, for the provision of like services; or
      • accreditation / certification against TAC recognised quality assurance systems, including:
      • Attendant Care Industry Standard (ACIS)
      • Quality Improvement Council (QIC) Health & Community Services Standards
      • EQuIP
      • ISO 9001:2008
      • any other quality assurance system that the TAC advises that they recognise
  • Provide written confirmation of:
    • their commitment  to operating within a structured program. Information such as organisational philosophy of the provider, previous performance, links with employers, government agencies, hospitals, health practitioners, and references will be considered.
    • resources to provide quality service delivery at all locations in which they intend to operate. This includes access and exit procedures and reliable contact and back-up to cater for individual attendant care needs.
    • an adequate supervisory structure exists for service provision, case review and staff guidance and regular and relevant staff training.
    • regular training of staff in relation to fire safety and evacuation procedures relevant to the care setting
  • Ensure  staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
    • CPR                                     -  anaphylaxis
    • first aid                                -  manual lifting
    • food safety                          -  infection control
  • Ensure staff complete a client/worker specific training program where required by the TAC as a result of a client's specialised support needs.
  • Minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.

Registration can be maintained by the provider continuing to meet this registration criteria, the Provider Registration Requirements and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.

Where to send your application

Email:      service_provider_registration@tac.vic.gov.au

What the TAC will do

The TAC will review your application and notify you of the outcome in writing.  If a discrepancy arises with your submission a TAC representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process

Client Independence Support Service (CISS)

Who should complete this form?

Client independence skills services (CISS) providers can register with the Transport Accident Commission (TAC) to provide disability services to TAC clients under Victorian transport accident compensation legislation.

The TAC expects services to be delivered in such a way as to support a person's independence and maintain functional skills and capacity. Providers are expected to deliver services that are consistent with the goals of the client's treating team. Further information can be found in the Independence – An Overview for Providers section of this website. For further information on the provision of the Client Independence Skills Services policy please go to the Fees and Policies in the For Health Providers section of this website.

A provider of services to TAC clients must satisfy the relevant eligibility requirements listed below by service type. Please use this information to assist in completing the Application for Registration Form.

All applicants must complete the Application for Registration Form and provide all requested documentation including copies of qualifications and membership (or evidence of eligibility for membership) where required. TAC will contact providers if additional information or clarification is required before processing the application.

Client Independence Skills Services Providers must:

  • Complete the Application for Registration Form
  • Be a Disability Service provider or ABI support organisation 
  • Employ staff to conduct the service that possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent.
  • Provide documented current proof of:
    • alignment with State or Commonwealth Government standards for disability services through:
      • membership with State or Commonwealth Government department or agency applicable for the jurisdiction, for the provision of like services; or
      • accreditation / certification against TAC/VWA recognised quality assurance systems, including:
      • Attendant Care Industry Standard (ACIS)
      • Quality Improvement Council (QIC) Health & Community Services Standards
      • EquIP
      • ISO 9001:2008
      • any other quality assurance system that the TAC/VWA advises that it recognises
    • Provide confirmation of:
      • their commitment to operating within a structured program. Information such as organisational philosophy of the provider, previous performance, links with employers, government agencies, hospitals, health practitioners, and references will be considered.
      • resources to provide quality service delivery at all locations in which they intend to operate. This includes access and exit procedures and reliable contact and back-up to cater for Individual client independence needs.
      • an adequate supervisory structure exists for service provision, case review and staff guidance and regular and relevant staff training.
      • regular training of staff in relation to fire safety and evacuation procedures relevant to the care setting
  • Ensure staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/injured workers, including:
    • CPR                          - anaphylaxis
    • first aid                     - manual lifting
    • food safety               - infection control 
  • Ensure staff that provide the service complete a client/worker specific training program where required by the TAC as a result of a client/worker's specialised support needs
  • Minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application

Registration can be maintained by the provider continuing to meet this registration criteria, Provider Registration requirements and any amendments to the criteria or requirements made by the TAC. The TAC reserve the right to audit providers to ensure compliance with all criteria and standards.

Where to send your application

Email:      service_provider_registration@tac.vic.gov.au

What the TAC will do

The TAC will review your application and notify you of the outcome in writing.  If a discrepancy arises with your submission a TAC representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process

Shared Supported Accommodation

Who should complete this form?

Shared supported accommodation providers can register with the Transport Accident Commission (TAC) to provide services to TAC clients under Victorian transport accident legislation.

The TAC expects services to be delivered in such a way as to support a person's independence and maintain functional skills and capacity.  Further information can be found in the Independence – An Overview for Providers section of this website.

Note:  To be considered for registration providers must have a minimum of 2 years experience and meet the below criteria.

What you need to do

  • Complete the Application for Registration form, along with a SSA Residence Registration form for each residence you would like to register
  • Provide documented current proof of:
    • alignment with State or Commonwealth Government standards for disability services through:
      • membership with State or Commonwealth Government department or agency applicable for the jurisdiction, for the provision of like services; or
      • accreditation / certification against TAC recognised quality assurance systems, including:
      • Attendant Care Industry Standard (ACIS)
      • Quality Improvement Council (QIC) Health & Community Services Standards
      • EQuIP
      • ISO 9001:2008
      • any other quality assurance system that the TAC advises that they recognise
  • Provide written confirmation of:
    • their commitment  to operating within a structured program. Information such as organisational philosophy of the provider, previous performance, links with employers, government agencies, hospitals, health practitioners, and references will be considered.
    • resources to provide quality service delivery at all locations in which they intend to operate. This includes access and exit procedures and reliable contact and back-up to cater for individual attendant care needs.
    • an adequate supervisory structure exists for service provision, case review and staff guidance and regular and relevant staff training.
    • regular training of staff in relation to fire safety and evacuation procedures relevant to the care setting
  • Ensure  staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
    • CPR                                     -  anaphylaxis
    •  first aid                                -  manual lifting
    •  food safety                          -  infection control
  • Ensure staff complete a client/worker specific training program where required by the TAC as a result of a client's specialised support needs.
  • Minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.

 

Shared Supported Accommodation Residences:

  • Residences must meet the following requirements:
    • Certificate of Occupancy or Essential Safety Measures Determination, (whichever is most current)specifying a minimum of Class 3 building as per the National Construction Code (NCC)
    • Annual Essential Safety Measures Report or Fire Safety Compliance Certificate
  • TAC clients will have access to:
    • a separate bedroom
    • a 'home-like' environment with furnishings, equipment and services appropriate to the individual's care and support needs
    • varied meal choices with high nutritional value
    • appropriate staffing to meet personal care needs of the individual
    • supervision and nursing care relevant to the needs of the individual
    • accommodation that is clean, hygienic and kept in good repair.

Registration can be maintained by the provider continuing to meet this registration criteria, the Provider Registration Requirements and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.

Where to send your application

Email:      service_provider_registration@tac.vic.gov.au

What the TAC will do

The TAC will review your application and notify you of the outcome in writing.  If a discrepancy arises with your submission a TAC representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process

 

* The Application for Registration form below only needs to be completed once by each organisation to initially register with the TAC.  The SSA Residence Registration form will need to be completed for each residence you are seeking to register.

Outreach Services

Who should complete this form?

Outreach service providers can register with the Transport Accident Commission (TAC) to provide services to TAC clients under Victorian transport accident legislation.

The TAC expects the delivery of services to be based on a strengths based recovery model.  Providers are expected to work holistically with the delivery of services to be consistent with the goals of the client's treating team. For further information on the provision of Outreach Services see the Outreach Services policy under Fees and Policies in the For Health Providers section of this website.

 

What you need to do

To be eligible to provide Outreach Services for TAC clients a service provider must:

  • complete the Provider Registration form; and
  • be a party to a service agreement with the Victorian Department of Health to deliver Mental Health Community Support Services (Individualised Client Support Packages).

For a list of approved providers for the provision of Mental Health Community Support Services (Individualised Client Support Packages) , refer to the Ministerial Communique No. 5 dated 20 May 2014 pdf located on the Department of Health website.

Registration can be maintained by the provider by continuing to meet this registration criteria and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.

Where to send your application

Email:      service_provider_registration@tac.vic.gov.au

What the TAC will do

The TAC will review your application and notify you of the outcome in writing.  If a discrepancy arises with your submission a TAC representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process