Invoicing guidelines

Below are guidelines for invoicing the TAC for legal costs.

Impairment disbursements

During the Impairment and Common Law process a medico-legal report will be reimbursed to you as an impairment disbursement where;

  • The assessment was served on TAC prior to the final determination and in line with the relevant Protocols
  • The assessment is determined under section 46A of the TAA 1986
  • The final impairment is greater than 10% whole person combined
  • You have submitted a request in writing for reimbursement of the medico-legal report and provided the invoice from the examiner.

In order for prompt reimbursement of these costs, please submit a valid tax invoice with the details below.

Claim details

  • Claim number
  • Client name
  • Date of birth
  • Client address

Legal practitioner/firm details

  • Service provider
  • Billing address
  • Practice address
  • Bank details

Service details

  • Service/treating provider
  • Date of service
  • Duration of service
  • TAC item number and description as per the TAC fee schedule
  • Itemised services
  • Total amount of invoice

Please note, if you are invoicing for a medico-legal report, a full copy of the report must be included with your compliant invoice if not already provided to the TAC.

If you require multiple providers on the one invoice, you must clearly identify the service listed under each health professional/service provider.

Invoices by post

Please send an original copy of your invoice to the below address.

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE   VIC   3001

Payment of invoices

We pay service providers via Electronic Funds Transfer (EFT). Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.

You can also access your remittance online when you register for the Westpac PaymentsPlus Portal.

If you have any queries specific to medico-legal reports you can contact the TAC Coordinator you have been liaising with directly or alternatively you can call our Customer Service Team on 1300 654 329 to be put through to the Impairment or Common Law departments.

Section 60 costs paid during the Impairment and Common Law process

During the Impairment and Common Law process you may need to seek reimbursement from the TAC for costs that fall under a Section 60 benefit including;

  • Freedom of Information
  • Clinical notes
  • Treating medical report
  • Interpreter services

In order for prompt reimbursement of these costs, please submit a valid tax invoice with the details below.

Claim details

  • Claim number
  • Client name
  • Date of birth
  • Client address

Legal practitioner/firm details

  • Service provider
  • Billing address
  • Practice address
  • Bank details

Service details

  • Service/treating provider
  • Date of service
  • Duration of service
  • TAC item number and description as per the TAC fee schedule
  • Itemised services
  • Total amount of invoice

Please note, if you are invoicing for Freedom of Information costs, Clinical notes or treating medical reports, a full copy of the information/report must be included with your compliant invoice if not already provided to the TAC.

If you require multiple providers on the one invoice, you must clearly identify the service listed under each health professional/service provider.

You can also use this invoice template XLS, 0.03MB to assist you in preparing your invoices.

If you require further assistance with your invoicing, please contact our Customer Service Team on 1300 654 329. A Customer Service Officer can then guide you through the process so you can receive your payment promptly.

Invoices by post

Please send an original copy of your invoice to the below address.

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE   VIC   3001

Payment of invoices

We pay service providers via Electronic Funds Transfer (EFT). Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.

You can also access your remittance online when you register for the Westpac PaymentsPlus Portal.

Time limit for submitting invoices

There is a two year time limit from the date of service to submit your invoices.  For more information, please refer to our policy on the Time Limit to Apply for the Payment of Medical and Like Expenses.

Protocols costs

Where the Impairment or Common Law Protocols process has reached a conclusion and you are eligible for costs to be paid by the TAC in line with those protocols, the TAC will make an automatic payment of the appropriate amount.

There is no requirement to submit an invoice to the TAC.

If you have any queries specific to Impairment or Common Law protocols costs you can contact the TAC Coordinator you have been liaising with directly or alternatively you can call our Customer Service Team on 1300 654 329 to be put through to the Impairment or Common Law departments.