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Invoicing guidelines

Below are guidelines for invoicing the TAC for legal costs.

Section 60 costs paid during the Impairment process

During the Impairment process you may seek reimbursement from the TAC for costs that fall under a Section 60 benefit, including:

  • Freedom of Information
  • Clinical notes
  • Treating medical reports
  • Interpreter services

In order for prompt reimbursement of these costs, please submit a valid tax invoice with the details below.

Claim details

  • Claim number
  • Client name
  • Date of birth
  • Client address

Legal practitioner/firm details

  • Service provider
  • Billing address
  • Practice address
  • Bank details

Service details

  • Service/treating provider
  • Date of service
  • Duration of service
  • TAC item number and description as per the TAC fee schedule
  • Itemised services
  • Total amount of invoice

If you require multiple providers on the one invoice, you must clearly identify the service listed under each health professional/service provider.

You can also use this invoice template XLS, 0.03MB to assist you in preparing your invoices.

Please note, if you are invoicing for Freedom of Information costs, clinical notes or treating medical reports, a full copy of the information or report must be included with your compliant invoice if not already provided to the TAC.

Where to send your invoices

You may send the invoice to the TAC via email or post.

Email

If sending by email, please attach your cover letter, an original copy of the invoice and a copy of the report or information to invoices@tac.vic.gov.au with the word ‘Invoice’ and ‘your client’s claim number’ in the subject line.

If the information was previously served on the TAC it is helpful to the TAC if you advise in your email when the information was provided.

Please ensure you send separate emails for every client you are seeking reimbursement for (i.e. do not include multiple claim numbers on the one email).

To help with prompt payment and resolution of other matters, please do not send your invoice under a cover letter or email also discussing other claim related matters.

Mail

Please post your cover letter, an original copy of your invoice and a copy of the report or information to the below address:

Transport Accident Commission (TAC)
DX 216079
MELBOURNE

OR

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE   VIC   3001

To help with prompt payment and resolution of other matters, please do not send your invoice under a cover letter or email also discussing other claim related matters.

Payment of invoices

We will endeavour to pay invoices within 28 days of receipt of the invoice.

We pay service providers via Electronic Funds Transfer (EFT).

If you have yet to register your bank account details with the TAC, please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.

You can access your remittance online when you register for the Westpac PaymentsPlus Portal.

Time limit for submitting invoices

There is a two year time limit from the date of service to submit your invoices.  For more information, please refer to our policy on the Time Limit to Apply for the Payment of Medical and Like Expenses.

You do not need to wait for the completion of the impairment claim to submit invoices for S60 expenses.

Reimbursement of independent medico-legal reports

In accordance with the Impairment Protocols the reasonable cost of medicolegal reports not obtained on a joint basis will be reimbursed when:

  • The report was served on the TAC prior to the final determination
  • The report is considered reasonable and is considered in an assessment under section 46A of the TAA 1986
  • The client receives an impairment benefit
  • You have submitted a request in writing for reimbursement of the medico-legal report and provided the invoice from the examiner.

The TAC will not reimburse the cost of a medicolegal report (and supplementary reports) not obtained on a joint basis where the report is a duplication of a JME specialty used in the determination of impairment (e.g. where two orthopaedic reports have been obtained for the same claim and injury).

In order for prompt reimbursement of these costs, please submit a valid tax invoice with the details below.

Claim details

  • Claim number
  • Client name
  • Date of birth
  • Client address

Legal practitioner/firm details

  • Service provider
  • Billing address
  • Practice address
  • Bank details

Service details

  • Service/treating provider
  • Date of service
  • Duration of service
  • TAC item number and description as per the TAC fee schedule
  • Itemised services
  • Total amount of invoice

If you require multiple providers on the one invoice, you must clearly identify the service listed under each health professional/service provider.

Please note, if you are invoicing for a medico-legal report, a full copy of the report must be included with your compliant invoice if not already provided to the TAC.

Where to send your invoices

For the payment of the reasonable cost of medicolegal reports not obtained on a joint basis and in accordance with the Impairment Protocols, please send your request to the TAC Coordinator allocated to the claim.

You may send the invoice to the TAC via email or post.

Email

If sending by email, please attach your cover letter, an original copy of the invoice and a copy of the report to impairment@tac.vic.gov.au with the client’s claim number in the subject line.

If the information was previously served on the TAC it is helpful to the TAC if you advise in your email when the information was provided.

Please ensure you send separate emails for every client you are seeking reimbursement (i.e. do not include multiple claim numbers in the one email).

To help with prompt payment and resolution of other matters, please do not send your invoice under a cover letter or email also discussing other claim related matters.

Mail

Please post your cover letter, an original copy of your invoice and a copy of the report or information to the below address:

Transport Accident Commission (TAC)
DX 216079
MELBOURNE

OR

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE   VIC   3001

To help with prompt payment and resolution of other matters, please do not send your invoice under a cover letter or email also discussing other claim related matters.

Payment of invoices

We will pay invoices within 28 days of receipt of the invoice.

We pay service providers via Electronic Funds Transfer (EFT).

If you have yet to register your bank account details with the TAC, please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.

You can access your remittance online when you register for the Westpac PaymentsPlus Portal.

Time limit for submitting invoices

There is a two year time limit from the date of service to submit your invoices.  For more information, please refer to our policy on the Time Limit to Apply for the Payment of Medical and Like Expenses.

Protocols costs

Where the Impairment process has reached a conclusion and you are eligible for Protocol costs, the TAC will make an automatic payment of the appropriate amount at the time of the impairment determination.

There is no requirement to submit an invoice to the TAC.

Escalation of unpaid invoices

Section 60 costs paid during the Impairment process

The TAC will endeavour to pay invoices within 28 days of receipt.

If you haven’t received payment after 40 days, please email payments_enquiries@tac.vic.gov.au

In your email please detail the nature of your escalation and attach copies of the relevant invoice.

We will respond to your query within 5 working days.

Independent medicolegal reports obtained in the Impairment process

If you have any queries specific to the payment of independent medicolegal reports (not jointly arranged), you can contact the TAC Coordinator you have been liaising with directly.