Registering with the TAC

Our health and service providers provide vital treatment and support to our clients after a transport accident. If you would like to provide services to our clients, here's how to register.

Register as a health or services provider

If you would like to provide your services to our clients, please register using our online registration form.

Attention Disability services providers

Additional eligibility requirements apply for anyone who would like to provide disability services to TAC clients, including attendant care, client independent support services, shared support accommodation and outreach.  Please refer to the forms below to apply.

Manually completed provider registration forms can be returned to the TAC via:

Email: info@tac.vic.gov.au
Fax: 03 9656 9533
Post: Data Maintenance, Transport Accident Commission,
GPO Box 2751 Melbourne, Victoria, 3001

LanternPay - a new digital payment solution

Most service providers can now process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day. You can also see in real time if a client has a TAC-approved claim.

To find out more about LanternPay, watch the short video below or visit www.lanternpay.com/TAC. Please note you need to register with the TAC using the above form to access Lantern Pay.

http://www.tac.vic.gov.au/__data/assets/video_file/0003/232869/Tac-Lantern-Pay-04.09.17-Captions-1-web.mp4 http://www.tac.vic.gov.au/__data/assets/image/0015/233106/vlcsnap-2017-09-11-10h43m16s241.png

Register as a disability services provider

Disability service providers must satisfy special requirements. To assist with client recovery, we expect your services to support independence and maintain functional skills and capacity. Further information can be found in the Independence - An Overview for Providers section of this website.

To register, select your disability provider type below.

Attendant Care and Client Independence Support Service (CISS)

Attendant care service providers must register with us to provide services to our clients under Victorian Transport Accident legislation. Services will not be paid for until approval has been granted via this registration process.

To be eligible for registration with us

You must be an accredited provider of disability services with another relevant government organisation, such as the National Disability Insurance Scheme (NDIA) or the Department of Health and Human Services (DHHS) to be eligible to provide these services to TAC clients and WorkSafe injured workers.

We will ask you for evidence of your accreditation status as part of your application as it is a mandatory requirement.

List of minimum requirements for applicants

  • Provide evidence of your accreditation to provide disability services with another relevant government organisation, such as NDIA or DHHS.
  • Ensure your staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
    • CPR – anaphylaxis
    • First aid
    • Food safety
    • Infection control
    • Fire Safety
    • Manual Handling
    • AFAC Fire Safety Awareness Training
    • Administration of medication
    • Understanding Abuse – Zero Tolerance
  • Ensure your staff complete a client/worker specific training program, where required by us as a result of a client's specialised support needs.
  • Have a minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.
  • Ensure all staff have current police checks and working with children checks as appropriate when working on TAC programs.

Client Independence Skills Services (CISS)

To be considered for CISS registration you must meet all Attendant Care Services criteria and you must also:

  • Be a Disability Service provider or ABI support organisation.
  • Employ staff to conduct the service that possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent.
For further information on the provision of the Client Independence Skills Services policy, see: Health Provider Fees and Policies.

List of documents you must include with your application

For all providers

  • Letter or Certificate of Registration and/or accreditation
  • Accreditation /Certification against TAC recognised quality assurance systems, including:
    • Attendant Care Industry Standard (ACIS)
    • Quality Improvement Council (QIC) Health & Community Services Standards
    • EquIP
    • ISO 9001:2008

    and any other quality assurance system that we recognise.

  • Conflict of Interest policy
  • Organisational policies/processes for responding to potential or actual abuse, neglect, exploitation and preventable injury
  • Policy/process regarding the handling of client/workers’ money/finances
  • Confidentiality and Privacy policy
  • Complaints Policy
  • Public Liability Insurance policy
  • Professional Indemnity Insurance policy
  • Staff training calendar
  • Organisation structure chart (not required if you are an existing DHHS or NDIA registered provider)
  • Code of Conduct/Code of Ethics or Service Charter (not required if you are an existing DHHS or NDIA registered provider)
  • Two written references from independent community and/or health professionals (not required if you are and existing DHHS or NDIA registered provider)

You must include all documents requested before you submit your application.

This form may also be used to renew you registration with us as required for quality assurance purposes.

If you prefer to use an print copy the Application for IRQS registration form is available for download PDF, 1.72MB.

What happens next

We will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, one of our representatives will contact you directly.

If approval is given, a Certificate of Registration along with a letter will be sent advising when services may commence. This will include your provider number for invoicing purposes.

Shared Supported Accommodation

Who should complete this form?

Shared supported accommodation providers can register with the Transport Accident Commission (TAC) to provide services to TAC clients under Victorian transport accident legislation.

The TAC expects services to be delivered in such a way as to support a person's independence and maintain functional skills and capacity.  Further information can be found in the Independence – An Overview for Providers section of this website.

Note:  To be considered for registration providers must have a minimum of 2 years experience and meet the below criteria.

What you need to do

  • Complete the Application for Registration form, along with a SSA Residence Registration form for each residence you would like to register
  • Provide documented current proof of:
    • alignment with State or Commonwealth Government standards for disability services through:
      • membership with State or Commonwealth Government department or agency applicable for the jurisdiction, for the provision of like services; or
      • accreditation / certification against TAC recognised quality assurance systems, including:
      • Attendant Care Industry Standard (ACIS)
      • Quality Improvement Council (QIC) Health & Community Services Standards
      • EQuIP
      • ISO 9001:2008
      • any other quality assurance system that the TAC advises that they recognise
  • Provide written confirmation of:
    • their commitment  to operating within a structured program. Information such as organisational philosophy of the provider, previous performance, links with employers, government agencies, hospitals, health practitioners, and references will be considered.
    • resources to provide quality service delivery at all locations in which they intend to operate. This includes access and exit procedures and reliable contact and back-up to cater for individual attendant care needs.
    • an adequate supervisory structure exists for service provision, case review and staff guidance and regular and relevant staff training.
    • regular training of staff in relation to fire safety and evacuation procedures relevant to the care setting
  • Ensure  staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
    • CPR                                     -  anaphylaxis
    • first aid                                -  manual lifting
    • food safety                          -  infection control
  • Ensure staff complete a client/worker specific training program where required by the TAC as a result of a client's specialised support needs.
  • Minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.

Shared Supported Accommodation Residences:

  • Residences must meet the following requirements:
    • Certificate of Occupancy or Essential Safety Measures Determination, (whichever is most current)specifying a minimum of Class 3 building as per the National Construction Code (NCC)
    • Annual Essential Safety Measures Report or Fire Safety Compliance Certificate
  • TAC clients will have access to:
    • a separate bedroom
    • a 'home-like' environment with furnishings, equipment and services appropriate to the individual's care and support needs
    • varied meal choices with high nutritional value
    • appropriate staffing to meet personal care needs of the individual
    • supervision and nursing care relevant to the needs of the individual
    • accommodation that is clean, hygienic and kept in good repair.

Registration can be maintained by the provider continuing to meet this registration criteria, the Provider Registration Requirements and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.

Where to send your application

Please Email your application to the TAC's Disability Provider Quality Assurance Manager: dpqa@tac.vic.gov.au

What the TAC will do

The TAC will review your application and notify you of the outcome in writing.  If a discrepancy arises with your submission a TAC representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process

* The Application for Registration form below only needs to be completed once by each organisation to initially register with the TAC.  The SSA Residence Registration form will need to be completed for each residence you are seeking to register.

Outreach Services

Who should complete this form?

Outreach service providers can register with the Transport Accident Commission (TAC) to provide services to TAC clients under Victorian transport accident legislation.

The TAC expects the delivery of services to be based on a strengths based recovery model.  Providers are expected to work holistically with the delivery of services to be consistent with the goals of the client's treating team. For further information on the provision of Outreach Services see the Outreach Services policy under Fees and Policies in the For Health Providers section of this website.

What you need to do

To be eligible to provide Outreach Services for TAC clients a service provider must:

  • complete the Provider Registration form; and
  • be a party to a service agreement with the Victorian Department of Health to deliver Mental Health Community Support Services (Individualised Client Support Packages).

For a list of approved providers for the provision of Mental Health Community Support Services (Individualised Client Support Packages) , refer to the Ministerial Communique No. 5 dated 20 May 2014 pdf located on the Department of Health website.

Registration can be maintained by the provider by continuing to meet this registration criteria and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.

Where to send your application

Please Email your application to the TAC's Disability Provider Quality Assurance Manager: dpqa@tac.vic.gov.au

What the TAC will do

The TAC will review your application and notify you of the outcome in writing.  If a discrepancy arises with your submission a TAC representative will contact you directly.

If approval is given, a letter will be sent advising of when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process

 

Updating your details

For service providers who are registered with the TAC who need to update their details (address, phone number, email) please advise the TAC in writing to info@tac.vic.gov.au.

For service providers who are registered with the TAC who need to update their EFT details, please complete the EFT Change of Details Form to help ensure the prompt payment of invoices.