A future where every journey is a safe one

Registering with the TAC

Our health, disability and service providers provide vital treatment and support to our clients after a transport accident. If you would like to provide services to our clients, here's how to register.

Register as a disability service provider

Disability service providers must satisfy special requirements. To assist with client recovery, we expect your services to support independence and maintain functional skills and capacity. Further information can be found in the Independence - An Overview for Providers section of this website.

To register, select your disability provider type below.

Attendant care and Client Independence Skills Service (CISS)

The TAC is not currently taking new applications for IRQS registration for attendant care or shared supported accommodation.

If you have any questions, please contact the TAC's Disability Provider Quality Assurance team at dpqa@tac.vic.gov.au.

Please only submit an application when a WorkSafe Victoria client wishes to engage your services.

Attendant care service providers must register with us to provide services to our clients under Victorian Transport Accident legislation. Services will not be paid for until approval has been granted via this registration process.

To be eligible for registration with us

You must be an accredited provider of disability services with another relevant government organisation, such as the National Disability Insurance Scheme (NDIA) or the Department of Health and Human Services (DHHS) to be eligible to provide these services to TAC clients and WorkSafe injured workers.

We will ask you for evidence of your accreditation status as part of your application as it is a mandatory requirement.

List of minimum requirements for applicants

  • Provide evidence of your accreditation to provide disability services with another relevant government organisation, such as NDIA or DHHS.
  • Ensure your staff meet the minimum requirements to provide care which are demonstrated competency in areas relevant to the needs of clients/workers including:
    • CPR – anaphylaxis
    • First aid
    • Food safety
    • Infection control
    • Fire Safety
    • Manual Handling
    • AFAC Fire Safety Awareness Training
    • Administration of medication
    • Understanding Abuse – Zero Tolerance
  • Ensure your staff complete a client/worker specific training program, where required by us as a result of a client's specialised support needs.
  • Have a minimum of $5 million professional indemnity insurance coverage and a minimum of $5 million public liability insurance coverage with the initial application.
  • Ensure all staff have current police checks and working with children checks as appropriate when working on TAC programs.

Client Independence Skills Services (CISS)

To be considered for CISS registration you must meet all Attendant Care Services criteria and you must also:

  • Be a Disability Service provider or ABI support organisation.
  • Employ staff to conduct the service that possess either an Associate Diploma or Certificate IV qualification in disability, community services or equivalent.
For further information on the provision of the Client Independence Skills Services policy, see: Health Provider Fees and Policies.

List of documents you must include with your application

For all providers

  • Letter or Certificate of Registration and/or accreditation
  • Accreditation /Certification against TAC recognised quality assurance systems, including:
    • Attendant Care Industry Standard (ACIS)
    • Quality Improvement Council (QIC) Health & Community Services Standards
    • EquIP
    • ISO 9001:2008

    and any other quality assurance system that we recognise.

  • Conflict of Interest policy
  • Organisational policies/processes for responding to potential or actual abuse, neglect, exploitation and preventable injury
  • Policy/process regarding the handling of client/workers’ money/finances
  • Confidentiality and Privacy policy
  • Complaints Policy
  • Public Liability Insurance policy
  • Professional Indemnity Insurance policy
  • Staff training calendar
  • Organisation structure chart (not required if you are an existing DHHS or NDIA registered provider)
  • Code of Conduct/Code of Ethics or Service Charter (not required if you are an existing DHHS or NDIA registered provider)
  • Two written references from independent community and/or health professionals (not required if you are and existing DHHS or NDIA registered provider)

You must include all documents requested before you submit your application.

This form may also be used to renew you registration with us as required for quality assurance purposes.

If you prefer to use an print copy the Application for IRQS registration form is available for download PDF, 1.72MB.

What happens next

We will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, one of our representatives will contact you directly.

If approval is given, a Certificate of Registration along with a letter will be sent advising when services may commence. This will include your provider number for invoicing purposes.

Shared Supported Accommodation

The TAC is not currently taking new applications for Shared Supported Accommodation registration. If you have any questions, please contact the TAC's Disability Provider Quality Assurance team at dpqa@tac.vic.gov.au

Outreach services

The TAC is not currently taking new applications for Outreach Services registration. If you have any questions, please contact the TAC's Disability Provider Quality Assurance team at dpqa@tac.vic.gov.au

To be eligible for registration

Outreach service providers can register with the TAC to provide services to TAC clients under Victorian transport accident legislation. The TAC expects the delivery of services to be based on a strengths based recovery model. Providers are expected to work holistically, with the delivery of services to be consistent with the goals of the client's treating team. For more information, see the Outreach Services policy.

To be eligible to provide Outreach Services for TAC clients, a service provider must:

  • complete the Provider Registration form and
  • be a party to a service agreement with the Victorian Department of Health to deliver Mental Health Community Support Services (Individualised Client Support Packages)

Registration can be maintained by the provider by continuing to meet these registration criteria and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.

How to register

When the application process is open, applications can be sent to the TAC's Disability Provider Quality Assurance team at dpqa@tac.vic.gov.au

We will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, a TAC representative will contact you directly.

If approval is given, a letter will be sent advising when services may commence, along with advice of a provider number for invoicing purposes.

Note:  Services will not be paid for until approval has been granted via this registration process.

 

Register as a health or services provider

Our health and service providers provide vital treatment and support to our clients after a transport accident. If you would like to provide services to our clients, here's how to register.

If you would like to provide your services to our clients, please register using our online registration form.

Manually completed provider registration forms can be returned to the TAC via:

Email: info@tac.vic.gov.au
Fax: 03 9656 9533
Post: Data Maintenance, Transport Accident Commission,
GPO Box 2751 Melbourne, Victoria, 3001

LanternPay: the TAC's online payment platform

Many service providers can process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day.

Access more information on our website or sign up at lanternpay.com/providers

Updating your details

For service providers who are registered with the TAC who need to update their details (address, phone number, email) please advise the TAC in writing to info@tac.vic.gov.au.

For service providers who are registered with the TAC who need to update their EFT details, please complete the EFT Change of Details Form to help ensure the prompt payment of invoices.

TAC logo policy

The TAC takes protection of its intellectual property and reputation seriously. It does not allow other entities to use its logo unless a contractual agreement is in place. The TAC logo is a registered trademark and a vital component of our brand and identity. Allowing entities to use our logo can imply that we favour or endorse them, which can mislead the public.

This policy applies to any entity that provides services to the TAC even if they are registered to serve TAC clients. The TAC logo should not be used by a third party in any way, including on a website or promotional and advertising materials, without written authority from the TAC. However, registered providers may identify their TAC registration by stating "[Organisation name] is registered to provide services for TAC clients."