Our health, disability and service providers provide vital treatment and support to our clients after a transport accident. If you would like to provide services to our clients, here's how to register.
Register as a disability service provider
Disability service providers must satisfy special requirements. To assist with client recovery, we expect your services to support independence and maintain functional skills and capacity. Further information can be found in the Independence - An Overview for Providers section of this website.
To register, select your disability provider type below.
Attendant care and Client Independence Skills Service (CISS)
List of minimum requirements for applicants
List of documents you must include with your application
You must include all documents requested before you submit your application.
This form may also be used to renew you registration with us as required for quality assurance purposes.
If you prefer to use an print copy the Application for IRQS registration form is available for download PDF, 1.72MB.
What happens next
Shared Supported Accommodation
The TAC is not currently taking new applications for Shared Supported Accommodation registration. If you have any questions, please contact the TAC's Disability Provider Quality Assurance team at firstname.lastname@example.org
The TAC is not currently taking new applications for Outreach Services registration. If you have any questions, please contact the TAC's Disability Provider Quality Assurance team at email@example.com
To be eligible for registration
Outreach service providers can register with the TAC to provide services to TAC clients under Victorian transport accident legislation. The TAC expects the delivery of services to be based on a strengths based recovery model. Providers are expected to work holistically, with the delivery of services to be consistent with the goals of the client's treating team. For more information, see the Outreach Services policy.
To be eligible to provide Outreach Services for TAC clients, a service provider must:
- complete the Provider Registration form and
- be a party to a service agreement with the Victorian Department of Health to deliver Mental Health Community Support Services (Individualised Client Support Packages)
Registration can be maintained by the provider by continuing to meet these registration criteria and any amendments to the criteria or requirements made by the TAC. The TAC reserves the right to audit providers to ensure compliance with all criteria and standards.
How to register
When the application process is open, applications can be sent to the TAC's Disability Provider Quality Assurance team at firstname.lastname@example.org
We will review your application and notify you of the outcome in writing. If a discrepancy arises with your submission, a TAC representative will contact you directly.
If approval is given, a letter will be sent advising when services may commence, along with advice of a provider number for invoicing purposes.
Register as a health or services provider
Our health and service providers provide vital treatment and support to our clients after a transport accident. If you would like to provide services to our clients, here's how to register.
If you would like to provide your services to our clients, please register using our online registration form.
Manually completed provider registration forms can be returned to the TAC via:
Fax: 03 9656 9533
Post: Data Maintenance, Transport Accident Commission,
GPO Box 2751 Melbourne, Victoria, 3001
LanternPay: the TAC's online payment platform
Many service providers can process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day.
Updating your details
For service providers who are registered with the TAC who need to update their details (address, phone number, email) please advise the TAC in writing to email@example.com.
For service providers who are registered with the TAC who need to update their EFT details, please complete the EFT Change of Details Form to help ensure the prompt payment of invoices.
TAC logo policy
The TAC takes protection of its intellectual property and reputation seriously. It does not allow other entities to use its logo unless a contractual agreement is in place. The TAC logo is a registered trademark and a vital component of our brand and identity. Allowing entities to use our logo can imply that we favour or endorse them, which can mislead the public.
This policy applies to any entity that provides services to the TAC even if they are registered to serve TAC clients. The TAC logo should not be used by a third party in any way, including on a website or promotional and advertising materials, without written authority from the TAC. However, registered providers may identify their TAC registration by stating "[Organisation name] is registered to provide services for TAC clients."