A future where every journey is a safe one

Child care guidelines

As an approved or registered child care service provider, you can provide care when child care has become difficult or impossible for our client after a transport accident.

We can pay the reasonable costs of child care services, with prior approval, if our client cared for a child or children before their transport accident, and is now unable to care for them due to their injuries. Child care can also be provided when a child/ren’s unpaid carer has died as a result of the transport accident.

You need to be an approved or registered child care service provider. There are also some limits to the number of hours per week and the length of time that care can be provided.

Click on the tabs above for full details on our requirements and what we can and cannot pay for.

For more information on working with us, see our General provider guidelines.

These guidelines should be read in conjunction with our General provider guidelines.

Who can provide child care services?

Approved child care service providers

You can provide child care services if:

  • You are a Department of Human Services approved child care service.

As a child care service provider, you must be approved by the Australian Federal Government and meet certain standards and requirements:

  • You provide services which are approved by the Department of Education and Training to accept the Child Care Benefit and Child Care Rebate.
  • You comply with the National Quality Framework.
  • You are licensed under the relevant state law to operate a child care service.
  • You employ qualified staff who hold current Working With Children checks.
  • You maintain safety standards and regular opening hours.

Registered child care service providers

You can provide child care services if:

  • Our client is unable to access or secure a place with an approved child care service provider.
  • You register with the Department of Human Services.
  • You are over 18 years old or you have a qualification in child care or home-based help.
  • You have a tax file number.

What we can pay for

Types of child care we can pay for:

  • Long daycare.
  • Occasional care.
  • Outside School Hours Care (OSHC) program.
  • Family daycare.
  • In-home care, where your client’s injury prevents them from undertaking child care tasks and they live in a rural or remote location.
  • Your time when you transport a child to school or other activities.
  • Complex care, where a child has high needs that cannot be met by other forms of child care, and/or there are three or more children under school age in your client’s home cared for by an approved provider.

We can pay the reasonable costs of child care services, with prior approval, when:

  • Our client cared for the child or children for a minimum of 30 days before the transport accident and did not receive salary or wages for that child care, and
  • Our client is unable to care for the child or children due to the transport accident injuries.
  • Our client (or their partner) was pregnant at the time of the transport accident.
  • Our client (or their partner) has died as a result of the transport accident.

We can also pay for child care services so that our client can attend medical or rehabilitation appointments relating to their transport accident injuries.

When our client is unable to access or secure a place in approved child care, we can pay for registered child care, such as a nanny or au pair.

How much we can pay

We can pay the reasonable cost of child care services:

  • When child care, home services and post-acute support care do not exceed 40 hours per week in total.
  • Up to a maximum of 5 years after the injury or death of a client.
  • For the amount of time that our client would have been providing care for the child or children but is now unable to do so due to the transport accident.

We pay for services in line with our fee schedule:

Other things to note

As child care providers, it is expected that you will:

  • Apply the Child Care Benefit as a fee reduction for approved child care, and only invoice us for the out of pocket expenses, and
  • Seek government funding, such as the Inclusion Support Subsidy, to assist in the ongoing care of children with high support needs.

What we cannot pay for

We cannot pay for:

  • Child care services for tasks that our client did not do prior to their transport accident.
  • Other costs of transporting a child to and from a child care facility or school, such as petrol, taxi or parking fees.
  • Child care services for children who come into our client’s care after their transport accident.
  • Expenses normally associated with caring for a child, such as food and nappies.
  • Child care services that were paid for by our client before their transport accident.
  • Additional fees associated with child care services, such as excursion fees or meals.
  • Services that do not relate to the transport accident.

This Guideline relates to the following client policies


Home services

Effective 1 July 2019

For Home services provided on or after 1 July 2019
Service DescriptionTAC Item NumberMaximum Payment Rate
Child Care (per hour - for TAC registered providers)DS0010*$27.85
Garden Maintenance (per hour)DS0020*$35.42
House Maintenance (per hour)DS0021*$31.87
Domestic Services/Home Services (per hour) (Does not include House Maintenance or Garden Maintenance)DS0023*$31.87
Housekeeping (per hour)H601*$31.87
Housekeeping - for MAB claimants (per hour) (Claims prior to 1987) DS0036*$31.87

Invoice must state duration of service provided for each item in hours.
For more information about our invoicing requirements, please see How to invoice the TAC.

For Home services provided between 1 July 2018 and 30 June 2019
Service DescriptionTAC Item NumberMaximum Payment Rate
Child Care (per hour - for TAC registered providers) DS0010* $27.29
Garden Maintenance (per hour) DS0020* $34.71
House Maintenance (per hour) DS0021* $31.23
Domestic Services/Home Services (per hour) (Does not include House Maintenance or Garden Maintenance) DS0023* $31.23
Housekeeping (per hour) H601* $31.23
Housekeeping - for MAB claimants (per hour) (Claims prior to 1987)  DS0036* $31.23

Invoice must state duration of service provided for each item in hours.
For more information about our invoicing requirements, please see How to invoice the TAC.

Home services (preferred providers)

Effective 1 July 2018

The TAC is not taking new applications for preferred providers while we review the registration requirements for this program. New providers can still provide home services to TAC clients and bill us using the Home Services Fee Schedule.

Existing preferred providers can obtain this TAC fee schedule by emailing provider@tac.vic.gov.au

Existing preferred providers can obtain this TAC fee schedule by emailing provider@tac.vic.gov.au

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