A future where every journey is a safe one

Funeral director guidelines

We will pay for funeral costs when a person dies as a result of their transport accident injuries and has a claim with us.

Funeral costs can include cremation, burial, coffin/casket, urn, identifying plaques, inscriptions or monuments, service charges, clergy offering, press notices and more.

Click on the tabs above for full details on our requirements and what we can and cannot pay for.

For more information on working with us, see: General guidelines.

These guidelines should be read in conjunction with our General provider guidelines.

What we can pay for

We can contribute up to $15,560* for funeral costs when someone dies as a result of their transport accident injuries and they have a claim with us. This figure is indexed annually. The amount reflects what the Australian Funeral Directors Association believes are realistic costs for a funeral held in metropolitan Melbourne.

Funeral costs can include:

  • cremation
  • burial
  • cemetery fee or cremation fee
  • coffin/casket
  • urn
  • identifying plaques, inscriptions or monuments
  • service charge
  • clergy offering
  • press notices
  • flowers
  • death certificate
  • a gathering or wake
  • interstate or regional transfer fees

Other things to note

If an overseas resident dies as a result of a transport accident whilst visiting Australia, we can contribute, up to a capped amount, to the reasonable costs incurred in Australia for an Australian funeral. This includes:

  • funeral director service fee
  • mortuary
  • coffin
  • metal liner
  • consulate fees
  • the reasonable cost of airfreight/transfer fee to the country of residency

Different rules apply to funeral services when a person dies as a result of a transport accident that occurred before 20 November 2013. If this is the case, please contact us.

How much we can pay

We can pay for services in line with our Funeral expenses fee schedule.

What we cannot pay for

We cannot pay for the costs of a funeral, burial or cremation outside of Australia.

This Guideline relates to the following client policies


Funeral expenses (applies to accidents on or after 20 November 2013)

Effective 1 July 2018

For funerals held on or after 1 July 2018
Applies to accidents on or after 20 November 2013 
Service Description

Maximum
amount

Funeral expenses (including burial, cremation and monument)$15,560 
(GST inclusive)
For funerals held between 1 July 2017 and 30 June 2018
Applies to accidents on or after 20 November 2013 
Service Description

Maximum
amount

Funeral expenses (including burial, cremation and monument)$15,230
(GST inclusive)

View Burial/Cremation and Dependency Benefits claim form

View Support when a person dies

Support when a person dies

Summary:

This brochure is helpful for people whose loved one has died in a transport accident in explaining what benefits and services the TAC can provide, including payment of burial or cremation costs and income support.