When a family member dies
If you have lost a loved one in a transport accident we’re so sorry for your loss. We are here to help. We offer financial support with funeral costs and counselling services. We'll give you as much information and advice as we can.
We can also provide financial support for dependants.
Accessing TAC support
To access support from the TAC, you will need to complete a Funeral and dependency benefits claim form. This form asks about the person who has died and about the accident. We use this information to look at the support we can give you.
The TAC support coordinators can help you complete this form and will let you know if there is any other information you may need to give us.
How we can help
Our support coordinators are here to help you to understand how to get financial support from us.
Your benefits will depend on your family's circumstances. When you have an accepted TAC claim and a claim number, talk to your support coordinator for more information about a particular service. You can contact them on 03 5225 6200 or by email at firstname.lastname@example.org.
Support with funeral, burial and cremation expenses
The TAC can contribute a maximum amount of $16,410 towards the cost of a funeral, including burial, cremation and monument.
Travel and accommodation expenses to attend a funeral, burial or cremation
The TAC can pay up to $5,470 per family to cover the reasonable cost of travel and accommodation expenses within Australia for the immediate family members attending the funeral of a TAC client. To be eligible, the family member must live more than 100kms from the place where the funeral, burial or cremation is held.
To make a claim, please complete the Travel and Accommodation expenses form .
Support with family counselling
The TAC can pay for family counselling services required after the death or severe injury of a family member. This benefit is available to the spouse or partner, parents, children, grandparents, brothers and sisters of the person who has died.
To be eligible, a registered doctor, psychologist or qualified social worker must provide the counselling service. The TAC can pay up to a maximum of $17,410* per family.
Any family member who is diagnosed with a mental or physical injury as a result of the transport accident may be eligible to lodge their own claim. Please contact the TAC on 1300 654 329 if you or another family member wants to find out about lodging a claim.
We make decisions about family counselling according to our Mental health and wellbeing services policy.
* This amount applies when a claim for family counselling is made for the first time on or after 1 July 2021.
Support for a dependent spouse or partner
If your spouse or partner was contributing to your family's income or caring for your children, we can provide financial support to help you.
Lump sum payment
The TAC can pay a one-off lump sum benefit to a dependent partner. This amount can be up to $195,190 depending on the person's age, family circumstances or any prior impairment payments. Depending on your situation, you may also be eligible to receive other benefits.
In addition to a lump sum payment, a dependent partner may receive a fortnightly benefit and/or support at home. The benefit you receive will depend on what your partner's responsibilities were before the accident.
If your partner was employed and providing financial support
The TAC can pay an ongoing, regular payment, equivalent to 80% of your partner's earnings, up to a maximum of $1,490 gross per week. You may be eligible for this benefit even if you were working at the time of the accident. To claim these benefits, you will need to provide information about your partner's income.
If your partner was caring for children or responsible for housework
The TAC can contribute to the cost of employing a person to help out with the childcare and household tasks for which your partner was responsible. There are limits to the amount of weekly hours the TAC can pay for, the duration and the rate of reimbursement.
If your partner was also in paid employment, please contact your TAC support coordinator to find out which benefits apply to your situation.
TAC support for dependent children
Please note: These benefits will not apply if the child's surviving parent is first entitled to a benefit as a dependent spouse or domestic partner.
If both parents, a sole parent or a supporting parent died in the accident, payments can be made for the dependent children of the deceased.
The dependent children may receive the following benefits.
Lump sum payment
The TAC can pay a one-off lump sum of up to $195,190 to the dependent children. The amount we pay will depend on the person who died and their family circumstances. This sum is held with the State Trustees until the children reach 18.
A dependent child is defined as being under 16 years of age, or aged 16 to 25 and a full-time student or apprentice*, but does not include a child who has a spouse or partner.
If there is more than one dependent child, this lump sum will be divided equally between the dependent children.
The TAC can also pay the legal guardian $209 each week for each dependent child under 16 years of age, or aged 16 to 18 and a full-time student or apprentice*.
The TAC can also pay an education allowance of $3,110 per year to the legal guardian for each full-time student, up to 18 years of age.
* Apprentice applies to accidents on or after 26 September 2018.