Treatments and services

Can I attend medical appointments via phone or video call?

Where necessary, there may be options available to help you access health services without leaving your home. This may include appointments using telehealth (phone or video call). Speak to your health provider about your options.

Will the TAC extend my treatment or service approval because of COVID-19?

As is our current practice for all TAC funded treatment and services, we will consider requests to extend a treatment or service approval based on a client's individual circumstances.

If you require a reasonable extension to your current approval period, you or your provider should contact us to discuss your needs.

What is the TAC’s position on elective surgery in relation to COVID-19?

As a result of the COVID-19 pandemic, health services have experienced a strain on resources which have impacted elective surgeries. Treating physicians and surgeons are responsible for deciding what they consider to be urgent and appropriate for their patient. They should use the following guidelines when making decisions:

  • The risk and benefits to hospital resources and of patients contracting or transmitting COVID-19. Factors such as age, medical comorbidities (diabetes, obesity and smoking, cardio-respiratory function), immune status and opioid consumption should be taken into account. A fully informed consent process must be completed.
  • Shared decision-making processes should be used when considering each individual case. The distinction between urgent and non-urgent Category 2 surgery may not always be simple. If there continues to be uncertainty, surgery should be postponed
  • Consider if the procedure will avoid dangerous deterioration of function, both physically and emotionally, or repeated emergency department or hospital admissions. Deterioration of physical function might include severe restriction of activities of daily living to the extent that the patient could not manage their symptoms for a further 3 to 6 months.

The treating physicians and surgeons, and the hospital providing the treatment, are responsible for adhering to the government regulations and informing their patient about the status of their surgical procedure.

Will the TAC pay for my health provider to visit me at home?

The TAC will consider requests to fund home visits if a TAC client needs to access essential health services, but is isolating themselves at home on advice from a medical practitioner, or they are a patient in a vulnerable group*.

As is our current practice for all TAC funded treatment and services, the need for a home visit must:

  • relate to the TAC client’s transport accident injuries
  • be reasonable, according to the Transport Accident Act, 1986
  • be clinically justified and outcome focussed.

*Vulnerable groups are people aged over 70, Aboriginal and Torres Strait Islander people aged over 50, people with chronic health conditions or those who are immunocompromised

Will the TAC pay for face masks, rapid antigen tests or thermometers?

No. The TAC is only able to fund items directly related to your transport accident. This does not include items such as face masks, rapid antigen tests or thermometers.

The Victorian government supplies free face masks through state COVID-19 testing sites, community health services, GP respiratory clinics, staffed train stations and Public Transport Victoria hubs.

Will the TAC pay for me to catch taxis instead of public transport due to COVID-19?

The TAC is not replacing public transport funding with taxis. We encourage clients to exercise caution and safe social distancing when catching public transport, and to follow government guidelines around hygiene practices and the need to leave home.

Will my home services (child care, cleaning, gardening) continue?

The TAC approves home services based upon recommendations of health professionals. The TAC will continue to fund home services, unless government guidelines change, when they are approved for clients to meet their health, safety and recovery and/or support needs as a direct result of their transport accident.

You may need to speak to your health care providers about your individual support needs. They will then make recommendations to the TAC based on their assessment. Any service delivery needs to adhere to government COVID-19 requirements.

Please be mindful of health and safety when workers attend your home by exercising social distancing. The TAC also encourages clients to tell home services workers if they are in isolation with a confirmed or suspected case of COVID-19 before the worker attends your property. This will help protect the worker and ensure proper precautions are taken to help reduce the spread of COVID-19.

Will the TAC pay for the delivery of pharmacy items?

The TAC can pay for medication to be delivered to your home if you are unable to attend a pharmacy due to your transport accident injuries.

If you cannot visit a pharmacy because you are self-isolating due to COVID-19, you should consider home delivery options through local pharmacies or the government's Home Medicines Service.

Will the TAC pay for my groceries or delivery of groceries due to COVID-19?

The TAC cannot pay for a client’s groceries due to COVID-19.

We can consider paying for the delivery of groceries if this is related to your transport accident injuries. We cannot pay for the delivery of groceries if the need is only related to COVID-19.

You are encouraged to talk to your family and friends about ways they might be able to support you. If you do not have people who can support you, the Victorian Government has emergency relief that some Victorians may be eligible for. Coles and Woolworths also have services that may be able to assist you.

Will the TAC pay for a gym membership if I received home gym equipment?

The purchase of home gym equipment was considered in some cases as a temporary measure during COVID-related gym closures. If a client had a TAC-funded gym membership for 12 months or more due to a transport accident, the TAC considered paying for equipment in place of the client’s usual gym membership. The client’s provider needed to ensure the request was clinically justified and other home exercise options were not suitable.

Equipment purchases were approved with the understanding that the client would not be able to have a TAC-funded gym membership when gyms reopened.

Will the TAC pay for me to attend an online community group program or online community access planning during the pandemic?

No. The TAC cannot fund online community group programs or online community access planning.

If you want to attend an online community group program you can do so at your own expense, similar to paying the cost of activities when attending a group program face to face (e.g. movie tickets, bowling, etc.).

We encourage you to seek support from family and friends. If you are struggling because of isolation please speak directly with your GP, one of your treating health professionals or your TAC claims manager.

What is the TAC’s position on Independent Medical Examinations and Joint Medical Examinations during the COVID-19 pandemic?

Where medico-legal examiners are conducting any pre-examination vaccination status checks or COVID Safety procedures to enable a client to attend in person, the TAC has asked examiners to undertake all communication to you at least 5 days prior to the appointment date. This will provide you with as much notice as possible with respect to any specific requirements. The TAC does not hold the vaccination status of clients and it is the responsibility of the examiner to contact and follow up directly with you or your legal representative.

The TAC continues to be supportive of clients and examiners expressing their preference to participate in a medico-legal examination via video-conference (where it is appropriate and reasonable to do so), in place of attending in person.

The TAC’s expectation is that all medico-legal examiners will operate in accordance with the COVIDSafe Principles for Business and have compliant COVIDSafe plans.

The TAC remains committed to delivering client entitlements throughout this time and will work with examiners and clients to facilitate this.