Information for TAC providers

During the COVID-19 pandemic we are working with government, health agencies and our providers to ensure TAC clients receive the care they need with minimal disruption.

If you are a TAC provider, please check this page for regular updates. We'll post new information in the FAQ section on this page.

You can find older information in the relevant pages within this section.

General provider information

TAC providers are expected to have the necessary plans in place to ensure continuity of care for TAC clients.

You should regularly check the Department of Health website for the latest COVID-19 advice and resources.

Frequently asked questions

New FAQs

Updated Tuesday, 25 August 2020

Can home services (child care, cleaning, gardening) still be provided to TAC clients under Stage 4 restrictions?

The TAC approves home services based upon recommendations of health professionals. The TAC will continue to fund home services approved for clients to meet their health, safety and recovery and/or support needs as a direct result of their transport accident.

The TAC does not issue worker permits for those impacted by current restrictions. Please visit the DHHS website for the latest government advice and information about worker permits and permitted workplaces and services.

Where can I find specific information to support my clients living with disability during COVID-19?

The Australian Government Department of Health has created a webpage with comprehensive information on Coronavirus Advice for People with Disability, where you can find a range of resources that will assist you in supporting people with disability during the pandemic. It includes easy to read brochures and Auslan videos about COVID-19 that people with disability may find useful.

DHHS have a dedicated website for the Disability Services Sector which includes information for Victorian providers in at risk settings, including residential accommodation settings. If you are in a state other than Victoria please refer to your relevant state jurisdiction for further advice.

Clients can also access:

The Australian Government Department of Social Services' Disability Information Helpline to support people with disability, their families and carers during COVID-19. This helpline provides information and referrals as well as easy to read resources about the pandemic.
Easy read versions of official government Coronavirus resources on the Information Access Group website.
The Information Access Group's easy read magazine with information and tips for people with disability at home.


Information for TAC providers During the COVID-19 pandemic we are working with government, health agencies and our providers to ensure TAC clients receive the care they need with minimal disruption. If you are a TAC provider, please check this page for regular updates. We'll post new information in the FAQ section on this page. You can find older information in the relevant pages within this section. General provider information TAC providers are expected to have the necessary plans in place to ensure continuity of care for TAC clients. You should regularly check the Department of Health website for the latest COVID-19 advice and resources. Frequently asked questions New FAQs Updated Tuesday, 25 August 2020 Can home services (child care, cleaning, gardening) still be provided to TAC clients under Stage 4 restrictions? The TAC approves home services based upon recommendations of health professionals. The TAC will continue to fund home services approved for clients to meet their health, safety and recovery and/or support needs as a direct result of their transport accident. The TAC does not issue worker permits for those impacted by current restrictions. Please visit the DHHS website for the latest government advice and information about worker permits and permitted workplaces and services. Where can I find specific information to support my clients living with disability during COVID-19? The Australian Government Department of Health has created a webpage with comprehensive information on Coronavirus Advice for People with Disability, where you can find a range of resources that will assist you in supporting people with disability during the pandemic. It includes easy to read brochures and Auslan videos about COVID-19 that people with disability may find useful. DHHS have a dedicated website for the Disability Services Sector which includes information for Victorian providers in at risk settings, including residential accommodation settings. If you are in a state other than Victoria please refer to your relevant state jurisdiction for further advice. Clients can also access: The Australian Government Department of Social Services' Disability Information Helpline to support people with disability, their families and carers during COVID-19. This helpline provides information and referrals as well as easy to read resources about the pandemic. Easy read versions of official government Coronavirus resources on the Information Access Group website. The Information Access Group's easy read magazine with information and tips for people with disability at home.