09 Aug 2016
The TAC is advising all clients and the general public to be wary of unwelcome phone calls relating to TAC claims.
The TAC has become aware of a number of unwelcome calls from people attempting to seek personal information (including credit card details and tax file numbers) about TAC clients and their claims. The recent calls are similar to calls that were made in July 2015 and February 2016.
If the TAC needs to contact you, our staff will always identify themselves by name and state that they are calling from the TAC at the start of the phone call. The TAC will never ask you for your credit card details or your tax file number over the phone.
If you're still unsure, you can ask the caller to verify your claim number to confirm their identity.
If you think you have received an unsolicited call
- Do not provide any personal information, your credit card details or tax file number
- Ask the caller for their name, their organisation, email address and phone number
- Report the call to the TAC by calling us on 1300 654 329
- You can also report the call to the Australian Competition and Consumer Commission via the SCAM watch website – www.scamwatch.gov.au – or by calling them on 1300 795 995.
Learn more about scams by visiting the SCAM watch website.
The TAC is advising all clients and the general public to be wary of unsolicited phone calls relating to TAC claims.