05 Nov 2021
The TAC is advising all clients and the general public to be wary of unsolicited phone calls relating to TAC claims.
Over the last few days, the TAC has become aware of a number of unsolicited calls from people attempting to seek personal information (including credit card details) about TAC clients and their claims.
The callers appear to be contacting people at random, trying to determine whether they are a TAC client and have an active claim. These calls may be fraudulent and the person receiving the call might not be able to determine which organisation the caller represents.
If you think you have received an unsolicited call of this nature:
- Do not provide any personal information or your credit card details
- Ask the caller for their name, their organisation, email address and phone number
- Report the call to the TAC by calling us on 1300 654 329
- You can also report the call to the Australian Competition and Consumer Commission via the SCAM watch website – www.scamwatch.gov.au – or by calling them on 1300 795 995
If the TAC needs to contact you, the caller will always identify themselves by name and state that they are calling from the TAC at the start of the phone call. The TAC will never ask you for your credit card details.
If you're still unsure, you can ask the TAC caller to verify your claim number to confirm their identity.