Individualised Funding information

Start Navigation [Current Level] End Navigation [Current Level]

Individualised Funding (IF) is a way for clients with a severe injury to self-manage the services they need, when they need them. It recognises the importance of people's right to have choice and control over their services and the need for services to be flexible.  Clients who have been approved for IF receive a monthly funding allocation and accept responsibility for managing and arranging their purchasable services to meet their needs in an individual and unique way.

The TAC works with the client to use their funding allocation within a budget to purchase various services (such as home help, attendant care, and physiotherapy) and provide them with flexibility when they need it. The client is then free to choose which provider they would like to engage to deliver the services and agree on the rate they are prepared to pay. The client is responsible for paying the service provider electronically directly from their IF bank account.

To be eligible for IF, TAC clients must have a severe injury as defined by Victorian transport accident legislation.


Using Individualised Funding: Michael's experience
Show video transcript

Individualised funding
is really very easy

and it's really straightforward.

It might seem a bit daunting
at the start

to know that you've been given
all this extra responsibility

and all this money
and you've got to look after it,

but once you get into it,
you won't look back.

With individualised funding,

I'm now able to choose
the services I want

and I don't really feel like
a little child anymore

sort of asking for permission
to do something.

It really gives me a, um...

..a sense of empowerment

and it just allows me
to live my life how I want.

When you initially, um,
make the step

to go to individualised funding,

it's a process of sitting down
on-on-one with somebody,

so it's not just an email
or a phone call.

They worked out what services
you're currently getting,

what you might need,
your expectations

and they put forward
their expectations.

You'll have a lot of support.

There's always a TAC coordinator
to contact.

The funds for
individualised funding

go into my account every month.

The internet banking site
that TAC have organised

is really very easy to use

and that allows me to keep track
of all my payments that I've made

and what I need to make also
as well.

The budgeting tool
for individualised funding

that TAC developed
is really helpful

in establishing what payments
I need to make

and when I need to make them,

and how I need to budget
for all those.

The debit card makes it really
easy for making payments.

It's easy for providers.

They get their funds straightaway,
so they're really happy as well.

And it really makes it easy
to choose new providers

because you don't need to
set up anything.

To keep track of the invoices
and receipts

I get with individualised funding,

I store them on my PC.

If they're paper-based,
I just scan them in,

which is really simple,

and then I use a cloud-based
service just to hold them,

so if I ever need to refer to them
or the TAC needs them,

at any time I can just
flick them an email

and they've got access
to them directly.

I think one piece of advice
that I'd give to people

considering going on
individualised funding

is to stand up for yourselves
with providers because...

Let them know that now
you're making all the decisions

and make sure you're happy with
the service

and that they know
that you can, you know...

If you're not providing
the service that you need,

you can go somewhere else.

And I think that puts
a bit of pressure on them

to give you the service you need.

Being independent
is really important

to getting your life back on track,
I believe,

and individualised funding
really, um... really helps in that way

because it gives you that power
to make choices.

Now with attendant care, if I want
to go out on a Saturday night,

I don't need to ring the TAC
and say, "Can I go out?"

You know, "Can I have some
extra hours of funding?"

and then ring the agency.

I can just ring the agency directly

and say, "Look, I want to go out
on Saturday night.

"Can you supply me a carer
and just invoice me?"

And it just cuts out
all that red tape

and makes the process much easier.