We encourage you to tell us about any concerns you have about the safety and wellbeing of your child, including any harm or abuse related to TAC support and services. The TAC takes all concerns relating to the safety and wellbeing of children and young people seriously, and responds promptly, sensitively and in line with all legislative obligations.

For immediate concerns and to report abuse, harm or neglect, contact the police and/or Child Protection on 1300 655 795 (after hours 13 12 78).

Raising a concern or making a complaint will not negatively impact your child’s claim.

You can contact us about your own concern, or you can do it on behalf of someone else.

Options to report a concern to the TAC:

• Speak to your TAC Claims Manager or service provider
• Use our online concerns and complaints form
• Email complaints@tac.vic.gov.au
• Call 1300 654 329 between 8:30am to 5:00pm, Monday to Friday.

For more information on what to expect after you raise a concern, see our Concerns and Complaints page.

If you are a child and you need help, you should talk to an adult you trust or you can contact the TAC on the details above.