Working with TAC children and families

When your child has had an accident, it can be a stressful and emotional time. You may feel unsure about what the future holds, and these feelings of uncertainty are normal as a parent.

The TAC is here to help you. As well as paying for services, we are also here to listen to you whenever your family needs support. We will work together with you, community groups and healthcare professionals to make sure you receive help when you need it. Here are some ways you can help:

Keep us updated on what services you are using and finding helpful.
Tell us about your child’s changing needs and goals.
Work with us to plan ahead.

We can only disclose information about a child to their parent/s or legal guardian. If you have any questions please contact us.

What you can expect of TAC staff

We spend time training and educating our teams so they know how to support child safety and wellbeing. We also have a number of dedicated teams that specialise in supporting children and families.

We have clear policies that help our staff members understand how they should behave when they work with children and young people. This includes:

communicating with you and your child appropriately and professionally, ensuring physical contact is limited and consensual, promoting participation and decision making of children, and taking any concerns seriously.
understanding what kind of behaviour is not okay. This includes demonstrating poor boundaries, communication that is personal and inappropriate and any other behaviour that is harmful or abusive.

We have processes in place so that TAC staff know what to do if they learn about a child safety problem. Our processes make sure we investigate and follow up any concerns.

If you are concerned about a TAC staff member’s conduct towards a child, we want to hear about it. Please see our Concerns and Complaints page.

Clients turning 18 years of age

When a child turns 18, the way we communicate with them may change. People turning 18 may be now responsible for managing their own TAC claim and communicating with the TAC, if they have the capacity to manage their own affairs. They may also be entitled to different benefits.

More detailed information can be found on our communicating with clients under 18 years of age policy.


Working with TAC children and families When your child has had an accident, it can be a stressful and emotional time. You may feel unsure about what the future holds, and these feelings of uncertainty are normal as a parent. The TAC is here to help you. As well as paying for services, we are also here to listen to you whenever your family needs support. We will work together with you, community groups and healthcare professionals to make sure you receive help when you need it. Here are some ways you can help: Keep us updated on what services you are using and finding helpful. Tell us about your child’s changing needs and goals. Work with us to plan ahead. We can only disclose information about a child to their parent/s or legal guardian. If you have any questions please contact us. What you can expect of TAC staff We spend time training and educating our teams so they know how to support child safety and wellbeing. We also have a number of dedicated teams that specialise in supporting children and families. We have clear policies that help our staff members understand how they should behave when they work with children and young people. This includes: communicating with you and your child appropriately and professionally, ensuring physical contact is limited and consensual, promoting participation and decision making of children, and taking any concerns seriously. understanding what kind of behaviour is not okay. This includes demonstrating poor boundaries, communication that is personal and inappropriate and any other behaviour that is harmful or abusive. We have processes in place so that TAC staff know what to do if they learn about a child safety problem. Our processes make sure we investigate and follow up any concerns. If you are concerned about a TAC staff member’s conduct towards a child, we want to hear about it. Please see our Concerns and Complaints page. Clients turning 18 years of age When a child turns 18, the way we communicate with them may change. People turning 18 may be now responsible for managing their own TAC claim and communicating with the TAC, if they have the capacity to manage their own affairs. They may also be entitled to different benefits. More detailed information can be found on our communicating with clients under 18 years of age policy.