A future where every journey is a safe one

Hearing services

We can pay for this treatment immediately after your accident. You don't need initial TAC approval, but you will need a referral from your doctor.

We may contact you or your provider to check your progress and see if you are getting the support you need. This will help us make sure your treatment is helping your recovery. It will allow us to make decisions about what treatment we can pay for and how long we can pay for it.

How to get hearing services

  1. If it’s been more than 6 months since you had any treatment paid for by the TAC, call us to find out if we can pay for more treatment
  2. Go to your doctor for a referral to see an audiologist.
  3. Choose an audiologist. Your doctor can recommend one in your local area or you can search for an audiologist online.
  4. Call and make an appointment. Tell them you are a TAC client, you have a referral and who the referral is from. Ask if they charge at TAC rates. If the provider charges more, they may ask you for a 'gap payment' to make up the difference
  5. Go to your appointment and give the audiologist your TAC claim number.

Specialist doctors called ‘audiologists’ provide hearing services.

How to pay for treatment

In most cases, we will pay your provider . If you have to pay, scan or take a photo of your receipt. Send it to us with the ‘Upload documents’ button on myTAC, or by email to info@tac.vic.gov.au and we will repay you.

We will pay for your treatment at the TAC rate . If your provider charges more than the TAC rate, you may need to pay the difference. This is known as a 'gap payment'. If you need to pay a gap, you may be able to recover some of the cost through Medicare or private health insurance.

What does an audiologist do?

Audiologists evaluate, diagnose and treat people with hearing and balance disorders. They can also prescribe and fit hearing aids and other aids for people who have problems with their hearing.

Audiology Services

Effective 1 July 2019

For Audiology services provided on or after 1 July 2019
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Audiogram, Air Conduction AU0005 $39.98
Impedance Audiogram not associated with other tests AU0020 $49.97

Initial Hearing Assessment & After 12 Months.

Assessment includes:

  • Audiogram, air and bone conduction or air conduction and speech discrimination,
  • Audiogram, air and bone conduction and speech discrimination,
  • Audiogram, air and bone conduction and speech with other cochlear tests and
  • Impedance audiogram associated with other tests.
AU0050 $151.99
Review and or maintenance consultation after 12 months AU0055 $151.99
For Audiology services provided between 1 July 2018 and 30 June 2019
Service DescriptionTAC Item NumberMaximum
Payment
Rate
Audiogram, Air Conduction AU0005 $39.18
Impedance Audiogram not associated with other tests AU0020 $48.96

Initial Hearing Assessment & After 12 Months.

Assessment includes:

  • Audiogram, air and bone conduction or air conduction and speech discrimination,
  • Audiogram, air and bone conduction and speech discrimination,
  • Audiogram, air and bone conduction and speech with other cochlear tests and
  • Impedance audiogram associated with other tests.
AU0050 $148.94
Review and or maintenance consultation after 12 months AU0055 $148.94

General reimbursement form

Summary:

This form can be used to claim general expenses. Itemised, original receipts must accompany the completed form.  Please note there are separate forms for claiming costs related to travel, accommodation, pharmacy, home services and medical excess.

There are two ways to get reimbursed:

  • Online
    The quickest and easiest way to get reimbursed is online. Simply log in to myTAC and send us a copy of your receipts. We will then transfer your reimbursement to your bank account.
    If you haven’t already, register for myTAC here or download the app to your mobile device
  • Post
    Please fill in the form below, attach your original receipts and post to Transport Accident Commission, Reply Paid 2751, Melbourne, Vic 3001

Are your bank details up to date?
The easiest way to keep your bank account details up to date is online. Simply log in to myTAC to update your details.

If you haven’t already, register for myTAC here or download the app to your mobile device to use myTAC.

If you prefer, you can also update your details by completing the Electronic Funds Transfer (EFT) Authority form for TAC clients or by calling us on 1300 654 329.


Travel expense declaration form

Summary:

This form is to be used when claiming reimbursement for travel (i.e. private vehicle, public transport and/or taxi) expenses to attend: medical treatment for accident injuries; medical examinations arranged by the TAC; approved rehabilitation or disability services; or work, if you are participating in a formal Return to Work program.

There are two ways to get reimbursed:

  • Online
    The quickest and easiest way to get reimbursed is online. Simply log in to myTAC and send us a copy of your receipt. We will then transfer your reimbursement to your bank account.
    If you haven’t already, register for myTAC here or download the app to your mobile device
  • Post
    Please fill in the form below, attach your original receipts and post to Transport Accident Commission, Reply Paid 2751, Melbourne, Vic 3001

Are your bank details up to date?
The easiest way to keep your bank account details up to date is online. Simply log in to myTAC to update your details.

If you haven’t already, register for myTAC here or download the app to your mobile device to use myTAC.

If you prefer, you can also update your details by completing the Electronic Funds Transfer (EFT) Authority form for TAC clients or by calling us on 1300 654 329.


Hearing services

We’re here to help you get your life back on track after your transport accident. To help you with hearing and balance disorders we will pay for audiology services provided in Australia.

You can get this treatment immediately after your transport accident without initial approval from the TAC.

If it’s been more than 6 months since you had any treatment or service paid for by the TAC, you need to call us to find out if we can pay for this treatment.

When can we pay for hearing services

If your treater recommends that you see an audiologist after your transport accident, the TAC can approve the treatment.

When needed, we will work with your treating team to help them organise the hearing services and support you need.

We may contact your hearing services provider to discuss your progress or ask for  an assessment to make sure that:

  • You have access to the most appropriate treatment and support.
  • You are getting proven, evidence-based treatment and not receiving treatment that isn't helping you recover.
  • You are moving towards getting your life back on track or being able to live independently.

Treatments and services we can’t pay for

We can’t pay for services that:

  • Do not treat your transport accident injuries.
  • Are not reasonable, necessary or appropriate.
  • Are not clinically justified, safe and effective.

What do audiologists do?

Audiologists evaluate, diagnose and treat people with hearing and balance disorders.  Audiologists can also prescribe and fit hearing aids and other aids for people who are having problems with their hearing.

For more information please see the following resources:

How treatments and services are paid for

We pay for your treatment:

  • Directly to your audiologist, when you have given them your TAC claim number, or
  • If you have to pay, use myTAC to send a copy of your receipt to us and we will repay you.

We pay for your services in line with our responsibilities under the Transport Accident Act 1986.

How much we will pay

We will pay for your treatment and services according to our fee schedule. If your service charges more than the TAC rate, you may need to pay the difference. For a list of TAC rates, see:

For providers

If you are a provider of audiology services, please refer to our TAC provider guidelines.