Income support

Will my COVID-19 Disaster payment impact my TAC income payments?

If you are currently receiving a loss of earnings payment (LOE) or loss of earnings capacity payment (LOEC) from the TAC, we will not consider a COVID-19 Disaster payment as wages or earnings when determining your LOE or LOEC benefit.

Will my Pandemic Leave Disaster payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider your Pandemic Leave Disaster payments when determining your LOE benefit.
  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider Pandemic Leave Disaster payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you are receiving Pandemic Leave Disaster payments, you should notify the TAC as soon as possible by providing a copy of your Centrelink statement.

Will my TAC income payments be impacted by Cashflow Support, Business Support Fund or Business Cost Assistance payments?

If your business has received one or more of these payments, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received Cashflow Support, Business Support Fund or Business Cost Assistance payments, you should notify the TAC as soon as possible.

Will my TAC income payments be impacted by JobSaver, Business Grant or Border Closure Grant payments from the NSW government?

If your business has received one or more of these payments from the New South Wales government, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received JobSaver, Business Grant or Border Closure Grant payments, you should notify the TAC as soon as possible.

Will my JobKeeper payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are currently receiving a loss of earnings payment (LOE) from the TAC, we will consider JobKeeper payments as wages or earnings when determining your partial LOE benefit.
  • If you are currently receiving a loss of earnings capacity payment (LOEC) from the TAC, we will not consider JobKeeper payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you received JobKeeper payments, you should notify the TAC as soon as possible. This includes:

  • If you are an employee, or
  • If you are self-employed and your business received a JobKeeper payment.

We will then assess your income benefit and let you know if there are any changes.

You must also notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Is there income support available from the TAC if I lose my job or am asked to take unpaid leave?

Please contact us to discuss your individual circumstances.

The income support you may be eligible for will depend on a range of factors including (but not limited to):

  • the type of support you can get from your employer
  • your capacity to work, and
  • whether the need to stop working is related to your accident injuries.

Can I receive government support and TAC income support at the same time?

Yes you can, however the benefits you are eligible for will depend on your individual circumstances.

If your employment has been impacted by COVID-19, you should contact Centrelink as soon as possible to determine your eligibility for any available benefits. If eligible, your payments are likely to be backdated to the date of your Centrelink claim so the sooner you apply, the sooner you may receive benefits.

You must notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Some helpful links for COVID-19 government supports are listed below:

Federal Government support:

Victorian Government support:

What should I do if my certificate of capacity is about to expire?

To consider paying ongoing LOE or LOEC benefits, we will require an updated certificate of capacity if you have a reduced capacity to work due to your accident injuries.

Please contact your GP or physician to discuss your current situation and capacity for work.

If you are unable to attend your GP in person, you can ask if they will offer a telehealth appointment.

Due to the coronavirus situation, the TAC will fund temporary telehealth items for services provided by medical specialists, such as GPs, consulting physicians and psychiatrists. Payment will be made at the MBS rate.

If you require a brief extension to the due date of your certificate of capacity, please contact us to discuss your individual circumstances.

Will my COVID-19 Disaster payment impact my TAC income payments?

If you are currently receiving a loss of earnings payment (LOE) or loss of earnings capacity payment (LOEC) from the TAC, we will not consider a COVID-19 Disaster payment as wages or earnings when determining your LOE or LOEC benefit.

Will my Pandemic Leave Disaster payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider your Pandemic Leave Disaster payments when determining your LOE benefit.
  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider Pandemic Leave Disaster payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you are receiving Pandemic Leave Disaster payments, you should notify the TAC as soon as possible by providing a copy of your Centrelink statement.

Will my TAC income payments be impacted by Cashflow Support, Business Support Fund or Business Cost Assistance payments?

If your business has received one or more of these payments, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received Cashflow Support, Business Support Fund or Business Cost Assistance payments, you should notify the TAC as soon as possible.

Will my TAC income payments be impacted by JobSaver, Business Grant or Border Closure Grant payments from the NSW government?

If your business has received one or more of these payments from the New South Wales government, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received JobSaver, Business Grant or Border Closure Grant payments, you should notify the TAC as soon as possible.

Will my JobKeeper payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are currently receiving a loss of earnings payment (LOE) from the TAC, we will consider JobKeeper payments as wages or earnings when determining your partial LOE benefit.
  • If you are currently receiving a loss of earnings capacity payment (LOEC) from the TAC, we will not consider JobKeeper payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you received JobKeeper payments, you should notify the TAC as soon as possible. This includes:

  • If you are an employee, or
  • If you are self-employed and your business received a JobKeeper payment.

We will then assess your income benefit and let you know if there are any changes.

You must also notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Is there income support available from the TAC if I lose my job or am asked to take unpaid leave?

Please contact us to discuss your individual circumstances.

The income support you may be eligible for will depend on a range of factors including (but not limited to):

  • the type of support you can get from your employer
  • your capacity to work, and
  • whether the need to stop working is related to your accident injuries.

Can I receive government support and TAC income support at the same time?

Yes you can, however the benefits you are eligible for will depend on your individual circumstances.

If your employment has been impacted by COVID-19, you should contact Centrelink as soon as possible to determine your eligibility for any available benefits. If eligible, your payments are likely to be backdated to the date of your Centrelink claim so the sooner you apply, the sooner you may receive benefits.

You must notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Some helpful links for COVID-19 government supports are listed below:

Federal Government support:

Victorian Government support:

What should I do if my certificate of capacity is about to expire?

To consider paying ongoing LOE or LOEC benefits, we will require an updated certificate of capacity if you have a reduced capacity to work due to your accident injuries.

Please contact your GP or physician to discuss your current situation and capacity for work.

If you are unable to attend your GP in person, you can ask if they will offer a telehealth appointment.

Due to the coronavirus situation, the TAC will fund temporary telehealth items for services provided by medical specialists, such as GPs, consulting physicians and psychiatrists. Payment will be made at the MBS rate.

If you require a brief extension to the due date of your certificate of capacity, please contact us to discuss your individual circumstances.

Overview

We know it can be a stressful time if you can't work because of your accident. We are here to help.

We can pay you loss of earnings benefits while you are unable to return to work due to your accident injuries. We call this benefit 'income support'.

Income support is a temporary benefit while you recover enough to return to work.

We follow legislation when we work out who is eligible for income support and how much we can pay.

You have an important role to play when you receive income support. You should keep in touch with your employer and talk to your doctor about your return to work.

Other types of income support

Loss of earnings capacity

If you continue to have a reduced capacity for work 18 months after your accident, you may be eligible to receive a loss of earning capacity benefit.

Safety net income benefit

We can pay a Safety net income benefit to a client:

  • who has returned to work after suffering a "severe injury" and has an impairment score of 50% or more, and
  • who is then terminated from their job, or can no longer remain self-employed after returning to work.

To talk about your eligibility for income support, please call us on 1300 654 329. We're available Monday to Friday, 8.30am - 5.30pm.

COVID-19 information

Will my COVID-19 Disaster payment impact my TAC income payments?

If you are currently receiving a loss of earnings payment (LOE) or loss of earnings capacity payment (LOEC) from the TAC, we will not consider a COVID-19 Disaster payment as wages or earnings when determining your LOE or LOEC benefit.

Will my Pandemic Leave Disaster payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider your Pandemic Leave Disaster payments when determining your LOE benefit.
  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider Pandemic Leave Disaster payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you are receiving Pandemic Leave Disaster payments, you should notify the TAC as soon as possible by providing a copy of your Centrelink statement.

Will my TAC income payments be impacted by Cashflow Support, Business Support Fund or Business Cost Assistance payments?

If your business has received one or more of these payments, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received Cashflow Support, Business Support Fund or Business Cost Assistance payments, you should notify the TAC as soon as possible.

Will my TAC income payments be impacted by JobSaver, Business Grant or Border Closure Grant payments from the NSW government?

If your business has received one or more of these payments from the New South Wales government, the impact on your TAC income payments will depend on the type of income benefit you are receiving from the TAC:

  • If you are eligible for a loss of earnings payment (LOE) from the TAC, we will consider these payments when determining your LOE benefit.

  • If you are eligible for a loss of earnings capacity payment (LOEC) from the TAC, we will not consider these payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If your business has received JobSaver, Business Grant or Border Closure Grant payments, you should notify the TAC as soon as possible.

Will my JobKeeper payments impact my TAC income payments?

This will depend on the type of income benefit you are receiving from the TAC:

  • If you are currently receiving a loss of earnings payment (LOE) from the TAC, we will consider JobKeeper payments as wages or earnings when determining your partial LOE benefit.
  • If you are currently receiving a loss of earnings capacity payment (LOEC) from the TAC, we will not consider JobKeeper payments when determining your partial LOEC benefit. The TAC will continue to make LOEC assessments in line with your current capacity to work and relevant medical information on file.

If you received JobKeeper payments, you should notify the TAC as soon as possible. This includes:

  • If you are an employee, or
  • If you are self-employed and your business received a JobKeeper payment.

We will then assess your income benefit and let you know if there are any changes.

You must also notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Is there income support available from the TAC if I lose my job or am asked to take unpaid leave?

Please contact us to discuss your individual circumstances.

The income support you may be eligible for will depend on a range of factors including (but not limited to):

  • the type of support you can get from your employer
  • your capacity to work, and
  • whether the need to stop working is related to your accident injuries.

Can I receive government support and TAC income support at the same time?

Yes you can, however the benefits you are eligible for will depend on your individual circumstances.

If your employment has been impacted by COVID-19, you should contact Centrelink as soon as possible to determine your eligibility for any available benefits. If eligible, your payments are likely to be backdated to the date of your Centrelink claim so the sooner you apply, the sooner you may receive benefits.

You must notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Some helpful links for COVID-19 government supports are listed below:

Federal Government support:

Victorian Government support:

What should I do if my certificate of capacity is about to expire?

To consider paying ongoing LOE or LOEC benefits, we will require an updated certificate of capacity if you have a reduced capacity to work due to your accident injuries.

Please contact your GP or physician to discuss your current situation and capacity for work.

If you are unable to attend your GP in person, you can ask if they will offer a telehealth appointment.

Due to the coronavirus situation, the TAC will fund temporary telehealth items for services provided by medical specialists, such as GPs, consulting physicians and psychiatrists. Payment will be made at the MBS rate.

If you require a brief extension to the due date of your certificate of capacity, please contact us to discuss your individual circumstances.

Centrelink information

Please note: You must notify Centrelink if you are receiving Centrelink benefits and TAC income support at the same time. This will help you avoid a Centrelink debt.

Check your eligibility for income support

To help us give you the right information, please tell us a few things about your income.

Employed

You work for an employer — either full time, part time or as a casual. You earn regular pay or salary.

Self-employed

You work for yourself. This could be as a sole trader, in a partnership or in a company or trust.

Unemployed

You are looking for work or on a pension (aged, disability etc).

On home duties

You run a home or care for others in unpaid work.

Other?

Choose this option if your situation isn’t covered.

Disclaimer

This tool gives general information about your eligibility for income support. The answers given by this tool are not a TAC decision about your claim.