A future where every journey is a safe one

Rights and responsibilities

We have zero tolerance for abuse, neglect or violence. This is towards our clients, their family members, providers and our employees.

As a TAC client, you have the right to:

As a TAC client, you have a responsibility to:

  • Be safe from abuse
  • Be treated with dignity and respect at all times
  • Have your privacy respected
  • Access high-quality care and support
  • Make informed choices and be in control of your care and support
  • Have information presented to you in a language or format you can understand
  • Have your ethnic, cultural and religious practices respected
  • Provide feedback or make a complaint.
  • Communicate with courtesy and respect
  • Be truthful when providing information to the TAC
  • Keep us up to date with any changes in your life that might affect your care and support
  • Play an active role in your recovery or rehabilitation and accept responsibility for any decisions or actions you take
  • Ask for an explanation of any information you don't understand.

Our staff have the right to:

Our staff have a responsibility to:

  • Be treated with dignity and respect
  • Refuse to work with a person who is abusive, threatening or under the influence of alcohol or drugs
  • Be called by their preferred name
  • Be listened to.
  • Respect your privacy
  • Work with you in a positive, honest and professional way
  • Treat you with dignity and respect
  • Give prompt answers to your questions
  • Help you solve your issues
  • Keep you up to date with any decisions that might affect your treatment or support.