Rights and responsibilities

Our aim is to work with clients, providers and health professionals in a positive, honest and professional manner. We want to ensure clients receive reasonable and appropriate treatment and services for their accident-related injuries.

We have zero tolerance for abuse, neglect or violence. This is towards our clients, their family members, providers and our employees. This page sets out the rights and responsibilities of our staff and our clients.

For TAC clients

As a TAC client, you have the right to:
  • Be safe from abuse
  • Be treated with dignity and respect at all times
  • Have your privacy respected
  • Access high-quality care and support
  • Make informed choices and be in control of your care and support
  • Have information presented to you in a language or format you can understand
  • Have your ethnic, cultural and religious practices respected
  • Provide feedback or make a complaint.
As a TAC client, you have a responsibility to:
  • Communicate with courtesy and respect
  • Be truthful when providing information to the TAC
  • Keep us up to date with any changes in your life that might affect your care and support
  • Play an active role in your recovery or rehabilitation and accept responsibility for any decisions or actions you take
  • Ask for an explanation of any information you don't understand.

For TAC staff

Our staff have a responsibility to:
  • Respect your privacy
  • Work with you in a positive, honest and professional way
  • Treat you with dignity and respect
  • Give prompt answers to your questions
  • Help you solve your issues
  • Keep you up to date with any decisions that might affect your treatment or support.
Our staff have the right to:
  • Be treated with dignity and respect
  • Refuse to work with a person who is abusive, threatening or under the influence of alcohol or drugs
  • Be called by their preferred name
  • Be listened to.