Can I get my accountant to contact the TAC?
The TAC encourages your accountant to speak with us to move things along. You need to give the TAC permission to work with your accountant if you did not sign a TAC claim form at a hospital. To do this, please complete and send us the Authority to Release Information form you received with the Claim Acceptance pack. The Authority to Release Information form can also be downloaded on our website.
I have taken out a personal accident policy in the event I am unable to work. Am I still entitled to claim income benefits from the TAC?
You are entitled to receive income support from the TAC, regardless of the terms of your personal accident policy. You should however check with your insurer or broker, as exclusions may exist in that policy.
My business involves a partnership and as a result of my accident, the business has ceased operation. How will my income be assessed?
Your income is determined on the basis of your financial record/taxation return and physical contribution to the business. The TAC determines the percentage of contribution. In some cases the TAC may pay for the cost of hiring someone to carry out the work you cannot do.
What should I do if this year's tax return has not been lodged?
Depending on the period of your self-employment, income evidence is required for the most recent financial year. In cases where this is not possible, the previous financial year is usually sufficient.
How do I prove my income if my business has just started operating?
If your business has only been in operation for the current financial year, a profit and loss statement prepared by your accountant for the current trading year would assist.
Do I get back pay if I submit my claim form or provide requested information late?
The TAC can back pay income support as long as you make your claim within 12 months of the date of your accident and you are entitled to receive income support. You will also need to supply the TAC with certificates of capacity supporting your inability to return to work because of your accident. To claim income support or other support services, you need to telephone the TAC on 1300 654 329. A trained TAC staff member will then explain what entitlements you may have and gather the information needed to commence the claim process.
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