Privacy policy

Privacy Statement

The TAC is committed to protecting your privacy. Any personal information collected, handled, stored or disclosed about you through our online services will be managed in accordance with the Transport Accident Act 1986, Privacy and Data Protection Act 2014 and the Health Records Act 2001.

Personal information means information or an opinion that is recorded about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. (Note: while information about site visits such as IP address is not considered personal information, TAC handles such information in accordance with its Privacy Policy.)

This Privacy Statement applies to the TAC's website and online services. It does not cover other aspects of the operations of the TAC. The TAC has a comprehensive privacy policy of which this statement forms a part.

The TAC's role is to pay for treatment and benefits for people injured in transport accidents. It is also involved in promoting road safety in Victoria and in improving Victoria's trauma system.

Collection and use of Personal Information

The TAC will only collect and record personal information via this website if it is provided directly to us and is necessary for us to perform our functions or activities; for example the TAC will need to collect personal information, to send requested information, to provide a regular newsletter, or to act on feedback provided. In particular, personal information is collected in the following situations:

  • when you send us an email;
  • when you use our online services, such as completing a form electronically;
  • when you register as a site user;
  • when you provide feedback by email or by using the feedback form on our website.

Anonymity and the TAC's website

Other than in the circumstances described above, the TAC intends to allow people to visit its website anonymously; that is without revealing their identity.

Where people have cookies enabled, the TAC may collect some information about each site visit (see Cookies and Web beacons below). However, the TAC does not attempt to link this information to particular individual.

If you do not have cookies enabled, and you do not register on the site or send an email, there will be no record of your visit to the TAC's website.


How the TAC will use your email address

If you give us your email address, it will be recorded and used to contact you about your TAC claim, provide general TAC news and information and for reasonable secondary purposes. It may be disclosed if required by law. It will not be used for other purposes without your consent.

Sending information to the TAC via email

The Internet is an insecure medium and users should be aware that there are risks in transmitting information by email. Information sent via unencrypted email may be at risk of being intercepted, read or modified.

The TAC will not forward personal or health information by internet email unless the TAC client has given specific consent to do so or the communication by email is necessary to comply with the TAC's obligations to a Court or Tribunal.

Technical Information

We collect technical information through the usage of click stream data for statistical purposes. Cookies and Web Beacons are used to understand site usage and usability.

Click stream data

When you visit our online services, the TAC makes a record of your visit. The following information, referred to as 'click stream data' in computer language, is logged by our server:

  • your server address;
  • your top level domain name (for example, .com, .gov, .au, .uk, etc);
  • the date and time you visited our website or completed the online transaction;
  • the pages you accessed and documents you downloaded;
  • the type of browser you are using; and
  • the address of the referring site (that is, the previous site you visited).

All of this information is collected for statistical purposes to enable us to assess the number of visitors to the different sections of our site, determine what information is most and least used and help us make our site more useful to visitors.

We do not actively seek to identify you. However, in the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect our server's logs.

Use of Cookies

When you visit our site, our server may generate a cookie. A cookie is a small piece of information (a text file) that a web server can place temporarily on your hard drive or web browser. It is used by your browser to identify the pages that you have visited on our site. A cookie is uniquely yours and can only be read by the server that gave it to you.

The TAC may assign a 'unique identifier' to a cookie so that it can tell if a visit is from a new or repeat visitor. It may also use Cookies and Click stream data to identify the pages that are viewed by the same visitors and the frequency of those visits.

Why are Cookies used?

We use cookies to understand site usage and to improve the content and usability of our sites. We do not use cookies to collect personal information. Cookies, alone, do not reveal your email address or other personal information. You choose to provide this information by, for example, registering at our site. The information you provide may be linked to the data stored in the cookie.

What is a Web Beacon?

A web beacon is an often-transparent graphic image that is placed on a site (or in an email) and when used in combination with cookies, can monitor the behaviour of the user visiting the site (or sending the email). The type of information collected might include the Internet Protocol address of the computer that retrieved the image, the time the web beacon was viewed and for how long, the type of browser that retrieved the image and previously set cookie values. It does not identify you unless you have already identified yourself.

Web beacons are also known as Web bugs, pixel tags or clear GIFs.

Google Analytics

The TAC's websites use the Display Advertising features (Remarketing and Google Analytics Demographics and Interest Reporting) of Google Analytics, a web analytics service provided by Google, Inc. ("Google") that uses first and third party cookies that generate information about your use of the websites and how you got there amongst other things. This allows the TAC to report on demographics for understanding the TAC's site audiences and display advertisements viewed on the TAC's websites as you browse third party sites on the Google Display Network using Remarketing.  
If you do not wish this data to be collected with Google Analytics via the TAC's website, you can install the "Google Analytics Opt-Out Browser Add-On" so you are not tracked into Google Analytics. By using the TAC's websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For further information, please visit

Security of Electronic Transmissions

We take reasonable steps to secure the information transmitted to our online services. However, the nature of electronic transmissions is such that there is the possibility that a third party may observe this information whilst it is in transit. You may prefer to provide information by telephone or paper mail or in person.

External Links

When accessing external links provided on our site, it is recommended that you read the site-owners' privacy statement before disclosing your personal information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information outside of our site.

Access and Correction

If you:

  • want to have access to the personal information (if any) that we hold about you;
  • want to know more about what sort of information we hold, for what purposes and how we deal with that information;
  • believe that personal information that we hold about you is not accurate, complete and up to date; or
  • have concerns about your privacy rights,

please contact us.

How to Contact us

If you have concerns about privacy or questions about the TAC's privacy policy you can contact the TAC's Information Privacy Officer on 1300 654 329 or 1800 332 556.

More Detail

The Your privacy and the TAC page of this website outlines the ten privacy principles and how we protect your privacy.

Last updated 17 June 2021