A future where every journey is a safe one

Changes for providers

With easier access to treatments and services, our clients can now get the support they need earlier in their recovery. We want to ensure this support achieves better outcomes, so we’ve introduced changes to help us measure client progress and make more informed decisions.

Allied health treatment and recovery plan

If you provide allied health services to TAC clients, we may now ask you to complete an Allied health treatment and recovery plan. This plan can be completed and submitted online. You only need to send it to us when a TAC claims manager or the client lets you know it’s required.

This plan helps us better understand our client’s injuries, treatment needs and goals in line with the TAC Clinical Framework. If we don't receive a completed plan from you when it has been requested, we may not pay you for any further treatment for this client.

This does not mean we will cease their entitlement to TAC funded treatment. We simply require more information to understand their current situation in order to make an informed decision about further treatment approval. Once we have the plan, we'll let you know if the client is approved for further treatment, and for how long.

Please note - The Allied health treatment and recovery plan replaces all previous TAC treatment plans for the following services:

  • Physiotherapy
  • Exercise physiology
  • Chiropractic
  • Osteopathy
  • Acupuncture
  • Podiatry
  • Hand therapy

Mental health treatment and recovery plan

From 30 September 2019, new TAC clients can initially access six TAC funded psychology or neuropsychology treatment sessions.

The first six sessions do not need initial TAC approval but must be required as a result of a transport accident and not for a pre-existing mental health condition.

If a TAC client requires more than six psychology or neuropsychology treatment sessions we will ask you to complete a new online Mental Health Treatment Plan.

This plan helps us better understand our client’s treatment needs and goals in line with the TAC Clinical Framework. If we don't receive a completed plan from you when it has been requested, we may not pay for more than six sessions for this client.

This does not mean we will cease their entitlement to TAC funded treatment. We simply require more information to understand their current situation in order to make an informed decision about further treatment approval. Once we have the plan, we'll let you know if the client is approved for further treatment, and for how long.

LanternPay

To ensure TAC clients receive the support they need, we continue to review the treatments and services they are receiving. At times, these reviews may result in changes to their eligibility for TAC funded treatments or services.

From 28 September, our systems will share this information with LanternPay in real time, with eligibility checks performed automatically as you go through the LanternPay invoice creation process.

As you create and submit an invoice using LanternPay, you will receive an on-screen message if:

  • the service or item for which you are invoicing is not approved for the chosen patient
  • your billing amount exceeds how much we will pay for the approved service
  • the patient is not eligible for TAC-funded treatment.

A message will be displayed if a treatment or service is not approved for TAC payment or will only be part paid.

Please note: For some service types, you can no longer bill for multiple items on the same invoice line or for previously paid treatments and services.

Visit tac.vic.gov.au/lanternpay to find out more about the process you should follow when billing through LanternPay and the messages you may now see as you process an invoice.

Clinical support for TAC providers

As part of the TAC Clinical Framework, treating providers are asked to set outcome measures for all TAC clients and regularly review their progress.

If a client isn’t achieving functional outcomes, the TAC Clinical Panel is available to provide additional support to providers.

Panellists cover a range of disciplines and can discuss the most effective treatment options and pathways, provide support for managing complex clients and address any concerns you have about a client. Visit tac.vic.gov.au/clinicalpanel to find out more.

After a gap in treatment

If a client hasn’t accessed any TAC funded treatment or services  in 6 months, they’ll need to contact us before we can consider paying for further treatment.

This will allow us to discuss with the client how they’re progressing toward recovery. Please ask the client to contact us if 6 months have passed since they last accessed treatment.

Changes to equipment items

You’ll no longer be able to invoice the TAC for equipment items via LanternPay. If you prescribe or supply basic equipment to TAC clients, you should now submit a manual invoice to invoices@tac.vic.gov.au with a clear description of the item.

Please ensure that any equipment you prescribe or supply to TAC clients is reasonable, clinically justified and supporting specific recovery outcomes.

In some cases the TAC will contact you to discuss the expected client outcomes from the use of equipment items before it processes invoices.