Telehealth
TAC funding of telehealth services
In response to COVID-19 the TAC introduced temporary funding of telehealth services to ensure clients can still access the treatments and services they need related to their transport accident.
The TAC has extended the funding of temporary telehealth services previously scheduled to end on 30 September 2020 until further notice, giving clients the ongoing convenience and flexibility of accessing health services from home.
Telehealth services enable providers to use video conferencing to deliver health services to a client and/or communicate health information about that client. Where TAC clients don’t have access to videoconferencing, telephone consultations may be used.
TAC telehealth rates allow you to be paid at your equivalent TAC face-to-face rate when telehealth services are delivered to TAC clients.
Guidelines for the delivery of telehealth can be found below.
TAC telehealth rates are now available for the following professions. Please click a link below to see the item codes and rates for each health profession:
- Case Management
- Chiropractors
- Dietetics
- Exercise Physiologists
- General Practitioners
- Medical Specialists (including Psychiatrists)
- Nursing (Continence)
- Occupational Therapists
- Osteopaths
- Outreach
- Physiotherapists/Neurophysiotherapists
- Podiatrists
- Private Hospitals
- Prosthetists and Orthotists
- Psychologists/Neuropsychologists
- Social Workers
- Speech Pathologists
Telehealth is also available for the following under current TAC funding arrangements:
- Case management
- Outreach services
- Network pain management
There will be no changes to the current approval processes for TAC services.
The TAC expects its providers to use telehealth when it is clinically appropriate to do so and relates to a client’s transport accident injuries. Telehealth services must be provided in line with the Provider guidelines for delivery of telehealth services, the TAC Clinical Framework, providers’ peak body associations and Federal/State policy.
Provider guidelines for delivery of telehealth services
Telehealth is designed to replace a regular face-to-face consultation session, and providers should charge appropriately. Short telephone conversations with patients, or other communication outside of a consultation, do not constitute a chargeable service.
Providers should only use telehealth when it is clinically appropriate to do so and relates to a client’s transport accident injuries. Normal standards of practice apply to telehealth as they would in face to face consultations and providers are required to use the applicable telehealth item numbers when billing for services conducted via telehealth.
The telehealth services must:
- achieve optimal clinical, functional and vocational outcomes for TAC clients
- be provided in accordance with the Clinical Framework for the Delivery of Health Services
- adhere to ethical principles and codes of conduct
- adhere to relevant peak body telehealth guidelines
- comply with Federal and State policy
- be delivered to TAC clients in Australia (not overseas), even if the provider is delivering the service from Australia
Practitioners must:
- have competency in the clinical service being delivered and in the use of equipment required to provide telehealth services (the TAC will not pay for technology, phones, phone calls or internet services required by providers)
- ensure that they are up to date with training and development provided by their respective peak bodies
- ensure that the client has provided consent to participate in a telehealth service
- exercise extra care and precaution when discussing telehealth with vulnerable clients, particularly with regard to privacy and the benefits and limitations of telehealth with vulnerable clients
Factors to consider when assessing a TAC client for telehealth services include:
- the ability of the client to access and successfully use the technology (the TAC does not routinely pay for technology (e.g. phones, or devices), phone calls or internet services required by clients. The TAC will pay for equipment in line with our existing polices.
- the client’s location is a safe and effective environment
- providers have a plan in place to mitigate any potential risk to the client
- the platform being used provides adequate video quality for the service being provided
The TAC will evaluate the appropriateness and effectiveness of telehealth service provision and collect feedback from clients about the safety and quality of services they receive.
Technology platforms
Platforms that can be utilised for the delivery of telehealth services include Zoom, Skype, Facetime, Coviu, Whatsapp or those recommended by providers’ peak bodies. Consultations by phone/audio platforms can be made if videoconferencing is not available.
Telehealth is not considered to be an email, SMS, app or video ONLY and these cannot be billed as a telehealth consultation. However, these items can be used in conjunction with the delivery of a consultation.
Invoicing
Most providers can use LanternPay to check a client’s eligibility for TAC services and get next business day payments. Go to lanternpay.com/providers to sign in or register, or visit tac.vic.gov.au/lanternpay for more information.
Providers can also submit invoices as an attachment to invoices@tac.vic.gov.au
Accessibility
For help on making videoconferencing more accessible for people with disability, access the Disability Advocacy Resource Unit website.
Telehealth fees
All fees are effective 1 July 2021
Case Management
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Discrete Hourly Rate (existing F2F item CAP180) | CAP180T | $99.98 | $98.72 |
Chiropractic
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Initial consultation (existing F2F item C600) | C600T | $59.87 | $59.11 |
| Standard consultation (existing F2F item C602) | C602T | $48.92 | $48.30 |
Dietetics
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Initial consultation (existing F2F item D600) | D600T | $62.65 | $61.86 |
| Standard consultation: Up to 30 mins (existing F2F item D602) | D602T | $50.13 | $49.50 |
| Long consultation: > 30 mins - 45 mins (existing F2F item D604) | D604T | $74.92 | $73.97 |
| Prolonged consultation: > 45 mins - 60 mins (existing F2F item D606) | D606T | $100.12 | $98.85 |
Exercise Physiology
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Standard consultation (30 min) | EXP004T | $67.06 | $66.21 |
| Long standard consultation (1 hour) (existing F2F item EXP001) | EXP001T | $100.60 | $99.33 |
Nursing (Continence)
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Specialist assessment by a nurse to review client's medical care needs (existing F2F item NS670) | NS670T | $104.00 | $102.69 |
Occupational Therapy
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Occupational Therapy Consultation (If Initial OT Assessment Form or OT Service Plan Review Form is required this is included in consultation fee) - SWEP Green/Amber | |||
| Standard consultation: Up to 30 mins (existing F2F item OTSG02) | OTSG02T | $50.13 | $49.50 |
| Long consultation: > 30 mins - 45 mins (existing F2F item OTSG03) | OTSG03T | $74.92 | $73.97 |
| Prolonged consultation: > 45 mins - 60 mins (existing F2F item OTSG04) | OTSG04T | $100.12 | $98.85 |
| Home Modifications - SWEP Green/Amber | |||
| Undertake inspection, education and complete report (existing F2F item OTSG08) | OTSG08T | $110.00 | $108.61 |
| Home Services Assessment and Review - SWEP Green/Amber | |||
| Undertake initial assessment and/or review of services and complete report (per hour) (existing F2F item OTSG12) | OTSG12T | $110.00 | $108.61 |
| Occupational Review of Capabilities - SWEP Green/Amber | |||
| Assessment/Liaison - per hour (existing F2F item OTSG15) | OTSG15T | $110.00 | $108.61 |
| Assistive Technology - SWEP Green/Amber | |||
| Assessment and report - Completion of the Assessment and the provision of a Report (per hour) TAC approval required for >5 hours (existing F2F item OTSG17) | OTSG17T | $110.00 | $108.61 |
| Community Access and Transport Recommendations - SWEP Green/Amber | |||
| Assessment and report - Completion of the Assessment and the provision of a Report (per hour) TAC approval required | OTSG24T | $110.00 | $108.61 |
| Vehicle Modifications Assessment - SWEP Green/Amber | |||
| Assessment and report - Completion of the Assessment and the provision of a Report (per hour) TAC approval required | OTSG28T | $110.00 | $108.61 |
| Occupational Therapy Treatment - SWEP Red | |||
| Service session. Rate per hour, billed in 15 minute increments (existing F2F item OTSR01) | OTSR01T | $139.93 | $138.16 |
| SWEP Red - Initial Home Services Assessment - SWEP Red | |||
| Assessment and Assessment Report - Completion of the Assessment and the provision of a Report(per hour) in accordance with the approval given by the TAC (existing F2F item OTSR04) | OTSR04T | $153.93 | $151.98 |
| Follow up services (initial): Completion of the specific actions required to facilitate achievement of the goals identified in the Assessment Report in accordance with the approval given by the TAC (per hour). Maximum 6 hours (existing item OTSR05) | OTSR05T | $139.93 | $138.16 |
| SWEP Red - Home Services Review - SWEP Red | |||
| Assessment & report: Completion of the Assessment and the provision of a Report (per hour) TAC approval required for > 4 hours (existing F2F item OTSR08) | OTSR08T | $153.93 | $151.98 |
| Follow up services (follow up): Completion of the specific actions required to facilitate achievement of the goals identified in the Assessment Report in accordance with the approval given by the TAC (per hour). Maximum 6 hours (existing F2F item OTSR09) | OTSR09T | $139.93 | $138.16 |
| Occupational Therapy Review of Capabilities - SWEP Red | |||
| Assessment & report: Completion of the Assessment and the provision of a Report(per hour) TAC approval required for > 6 hours (existing F2F item OTSR12) | OTSR12T | $153.93 | $151.98 |
| Follow up services: Completion of the specific actions required to facilitate achievement of the goals identified in the Assessment Report in accordance with the approval given by the TAC (per hour). Maximum 6 hours (existing F2F item OTSR13) | OTSR13T | $139.93 | $138.16 |
| Assistive Technology - SWEP Red | |||
| Assessment & report: Completion of the Assessment and the provision of a Report (per hour) TAC approval required for > 5 hours (existing F2F item OTSR16) | OTSR16T | $153.93 | $151.98 |
| Follow up services: Completion of the specific actions required to facilitate achievement of the goals identified in the Assessment Report in accordance with the approval given by the TAC (per hour). Maximum 6 hours (existing F2F item OTSR17) | OTSR17T | $139.93 | $138.16 |
| Home Modifications - SWEP Red | |||
| Assessment & report: Completion of the Assessment and the provision of a Report (per hour) TAC approval required for > 8 hours (existing F2F item OTSR20) | OTSR20T | $153.93 | $151.98 |
| Follow up services: Completion of the specific actions required to facilitate achievement of the goals identified in the Assessment Report in accordance with the approval given by the TAC (per hour). (existing F2F item OTSR21) | OTSR21T | $139.93 | $138.16 |
| Community Access and Transport Needs - SWEP Red | |||
| Assessment & report: Completion of the Assessment and the provision of a Report (per hour) TAC approval required for > 4 hours (existing F2F item OTSR24) | OTSR24T | $153.93 | $151.98 |
| Follow up services: Completion of the specific actions required to facilitate achievement of the goals identified in the Assessment Report in accordance with the approval given by the TAC (per hour). Maximum 6 hours (existing F2F item OTSR25) | OTSR25T | $139.93 | $138.16 |
| Vehicle Modifications Assessment - SWEP Red | |||
| Assessment & report (Vehicle Mods): Completion of the Assessment and the provision of a Report (per hour) TAC approval required for > 6 hours (existing F2F item OTSR28) | OTSR28T | $153.93 | $151.98 |
| Follow up services (Vehicle Mods): Completion of the specific actions required to facilitate achievement of the goals identified in the Assessment Report in accordance with the approval given by the TAC (per hour) (existing F2F item OTSR29) | OTSR29T | $139.93 | $138.16 |
| Occupational Therapy Vocational Services | |||
| Worksite assessment (per hour) (existing F2F item VOC005) | VOC005T | $110.00 | $108.61 |
| Post placement support (per hour) (existing F2F item VOC010) | VOC010T | $110.00 | $108.61 |
Osteopathy
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Initial consultation (existing F2F item O600) | O600T | $69.27 | $68.39 |
| Standard consultation (existing F2F item O602) | O602T | $55.71 | $55.01 |
Outreach services
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Outreach Service (per hour) (existing F2F item ROS002) | ROS002T | $98.21 | $96.97 |
Physiotherapy / Neurophysiotherapy
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Physiotherapy (private) | |||
| Initial consultation (existing F2F item PY600R) | PY600RT | $75.43 | $74.48 |
| Standard consultation (existing F2F item PY602R) | PY602RT | $57.48 | $56.75 |
| Extended consult (31-40min) (existing F2F item PY614R) | PY614RT | $71.90 | $70.99 |
| Extended consult (40min+) (existing F2F item PY616R) | PY616RT | $114.84 | $113.39 |
| Consultation with AHTRP (existing F2F item PY604R) | PY604RT | $75.43 | $74.48 |
| Worksite/home/equipment inspection & report (existing F2F item PY620H) | PY620HT | $126.35 | $124.75 |
| TAC team meeting (existing F2F item PY625H) | PY625HT | $126.35 | $124.75 |
| Early Intervention Physiotherapy Framework (EIPF) | |||
| Initial consult <7months from MVA (existing F2F item EPA100) | EPA100T | $109.35 | $107.97 |
| Initial consult >7months from MVA (existing F2F item EPB100) | EPB100T | $75.43 | $74.48 |
| Standard consult <7months from MVA (existing F2F item EPA102) | EPA102T | $72.18 | $71.27 |
| Standard consult >7months from MVA (existing F2F item EPB102) | EPB102T | $57.48 | $56.75 |
| Extended consult (31-40min) <9months from MVA (existing F2F item EPA107) | EPA107T | $96.24 | $95.02 |
| Extended consult (31-40min) >9months from MVA (existing F2F item EPB107) | EPB107T | $71.90 | $70.99 |
| Extended consult (40min+) <9months from MVA (existing F2F item EPA108) | EPA108T | $120.31 | $118.79 |
| Extended consult (40min+) >9months from MVA (existing F2F item EPB108) | EPB108T | $114.84 | $113.39 |
| Workplace assessment & report (existing F2F item WPA101) | WPA101T | $167.04 | $164.93 |
| Home/equipment inspection & report (existing F2F item PY620H) | PY620HT | $126.35 | $124.75 |
Podiatry
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Initial consultation (existing F2F item F002) | F002T | $69.74 | $61.86 |
| Standard consultation: Up to 30 mins (existing F2F item F012) | F012T | $50.13 | $49.50 |
| Long consultation: > 30 mins - 45 mins (existing F2F item F014) | F014T | $75.07 | $74.12 |
| Prolonged consultation: > 45 mins - 60 mins (existing F2F item F016) | F016T | $100.12 | $98.85 |
Prosthetics and Orthotics
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Initial consultation (existing F2F item PR600) | PR600T | $62.65 | $61.86 |
| Standard consultation: Up to 30 mins (existing F2F item PR602) | PR602T | $50.13 | $49.50 |
| Long consultation: > 30 mins - 45 mins (existing F2F item PR604) | PR604T | $74.92 | $73.97 |
| Prolonged consultation: > 45 mins - 60 mins (existing F2F item PR606) | PR606T | $100.12 | $98.85 |
Psychology / Neuropsychology
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Hourly rate (pro rata in 15min units to a max 1hr) (existing F2F item 90000) | 90000T | $171.63 | $169.46 |
| Family counselling (existing F2F item 90001) | 90001T | $171.63 | $169.46 |
Social Work
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Initial consultation (existing F2F item SW600) | SW600T | $62.65 | $61.86 |
| Standard consultation: Up to 30 mins (existing F2F item SW602) | SW602T | $50.13 | $49.50 |
| Long consultation: > 30 mins - 45 mins (existing F2F item SW604) | SW604T | $74.92 | $73.97 |
| Prolonged consultation: > 45 mins - 60 mins (existing F2F item SW606) | SW606T | $100.12 | $98.85 |
Speech Pathology
| Service Description | TAC Telehealth Item Number | 1/7/21 Payment Rate | 1/7/20 Payment Rate |
|---|---|---|---|
| Hourly rate (existing F2F item ST604) | ST604T | $100.12 | $98.85 |
