For disability service providers

Quality care for our clients

Our disability providers complete a registration process to ensure they provide the best care to our clients.

The registration process sets the standards to provide services that support a person’s independence and maintain functional skills and capacity.

How we monitor care

We have two teams at the TAC that monitor the quality of care our clients receive. These teams operate to a framework of ‘Prevent, Detect, Respond’ and subscribe to the National Disability Services and the disability sector Zero Tolerance of abuse framework.

Care Assurance Team

Our Care Assurance Team (CAT) focuses on severely injured individuals who require high levels of care and service provision and aims to educate and empower clients and their families to understand what care they should expect from disability care providers.

A team of CAT specialists travel across Victoria to visit clients in residential care and in home settings to discuss any concerns about care provision.

Disability Provider Quality Assurance Team

Our Disability Provider Quality Assurance Team oversees our registration process, ensuring disability providers meet our compliance criteria and meet quality standards.

The team also manages Serious Incident Reports, complaints and plays a key role in educating providers and promoting continuous improvement.

Serious Incident Reports

Reporting serious incidents and alleged abuse of TAC clients is mandatory for our registered disability service providers.

Our serious incident reporting aligns with the Department of Health and Human Services practice of reporting incidents.

By reporting and analysing serious incidents, our disability service providers can reflect on the care they provide our clients and consider how to continue improving these services.

Provider News

Our health, disability and legal stakeholders are critical in delivering the services our clients need to get their lives back on track.  We regularly highlight news that impacts our stakeholders.  News reports and commentary on TAC-related issues can be found below.

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Attendant Care

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

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Independence - An Overview for Providers

The TAC's Independence model is based on person centered planning, focusing on clients' needs, abilities and strengths and supporting clients' inclusion into the community – immediately and in the longer term.

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