Framework / Network Providers

This page provides useful information, such as updated fees, policies and industry events, for TAC Network Providers.

You can also choose your profession from the drop down list to access information specific to you.  

What to do after an accident

We know how worried you might be right now, and we’re here to help. We are here to support your recovery after a transport accident and pay for the treatment and services you need to help you get back on track, even if the accident was your fault.

If you’ve been injured in a transport accident, find out who can claim, how to make a TAC claim, and what we will pay for.

If you already have an accepted TAC claim you are a TAC client. Please visit the For TAC clients section for more useful information.

For health and service providers

Health and service providers play an integral role in supporting the recovery of a person injured in a transport accident. In this section you will find all the information you need to work with TAC clients.

Less paperwork, more certainty

The TAC has unveiled key changes to reduce the paperwork required of service providers when they treat TAC clients. The changes are in support of the TAC 2020 Strategy, which aims to reduce road trauma and help clients get their lives back on track.

The TAC now offers a wide range of pre-approved treatments and services, which you can deliver, and refer patients to, without sending an approval request or calling the TAC first. You can be assured of payment in line with the TAC fee schedule for any treatment or service on the pre-approved list, with no need to contact the TAC beforehand. Find out more about the changes.

About the TAC

The Transport Accident Commission is a Victorian Government-owned organisation set up in 1986.

Its role is to pay for treatment and benefits for people injured in transport accidents. It is also involved in promoting road safety in Victoria and in improving Victoria's trauma system.

Funding used by the TAC to perform these functions comes from payments made by Victorian motorists when they register their vehicles each year with VicRoads.

The TAC is a "no-fault" scheme. This means that medical benefits will be paid to an injured person - regardless of who caused the accident.

Legislation guides the TAC in the types of benefits it can pay and any conditions that apply. This legislation is called the Transport Accident Act 1986.

To ensure it remains a long-term compensation scheme, the TAC uses its funds fairly and responsibly. This ensures the TAC is able to meet the needs of seriously injured people who need lifetime care.

Email Subscription

The TAC  has a vision of Zero deaths and serious injuries on our roads and a mission to be the world's leading social insurer.

To stay up to date with what we are doing please sign up to the email newsletter below that is most relevant to you.

Disclaimer

Terms of Use

By accessing and using this website, you agree to be bound by and abide by the following terms and conditions. The TAC may change these terms and conditions at any time without giving you prior notice.

Use: you may use this website for personal or educational use only. You may not modify, transmit or revise the contents of this website without the written permission of the TAC.

No warranties as to content: the TAC makes no warranties or representations about, and does not guarantee the accuracy, reliability, currency or completeness of this website, its content, or the content or any other aspect of any website linked to (or by other means connected to) this website.

Links to other websites: links and frames connecting this website to other websites are provided for your convenience. We do not endorse the accuracy or suitability of the content on those websites or the people who contribute to them.

Exclusions and limitation of liability: the TAC and its employees and agents exclude, to the maximum extent permitted by law, all warranties (whether express, implied, statutory or otherwise) in relation to this website or its content, or the content on websites accessed or accessible via this website. The TAC and its employees and agents accept no liability (including for negligence) for any loss or damage you may suffer through use of this website or reliance on its content. Specifically, the TAC will not be liable to users for any loss, damage, cost or expense incurred or arising by reason of:

  • any person relying on any of the content of this website, or any sites linked (or connected by other means) to this website whether by reason of any error, omission or misrepresentation in the content;
  • any errors or omissions on this website (whether or not due to the negligence of the TAC, its employees or agents);
  • this website being unavailable for any reason, including any delay or interruption in access to or use of this website (whether or not due to the negligence of the TAC, its employees or agents); or
  • the transmission of a computer virus as a result of accessing this website.

If a court decides that the TAC is responsible for any loss or damage it has caused to you through your use of or reliance on this website, the TAC's liability is limited to resupplying this website's content or the reasonable cost of having it resupplied.

To avoid doubt, the TAC excludes all liability for loss of opportunity, lost revenue, lost profits, loss of data and losses resulting from security failure or any consequential loss resulting from use of this website or reliance on its content.

Professional advice: the content of this website has been compiled for general information purposes only and does not include any legal, financial or other professional or non-professional advice and may not take into account your personal circumstances. You should seek independent advice from a qualified advisor before acting on the content in this website, or any websites linked to this website.

Intellectual Property: the TAC (or its licensors) owns all intellectual property rights, including copyright, trademark rights and patent rights in the content of this website. You may view, copy, print and distribute reasonable amounts of the content on this website subject to the following conditions:

  1. the content is used for informational purposes only;
  2. the content is used for non-commercial purposes; and
  3. any copy of content, or portion thereof must include this copyright notice in its entirety.

Severability: a term or part of a term of these terms of use that is illegal or unenforceable may be severed from this document and the remaining terms or parts of terms continue in force.

Governing law: these terms of use are governed by the laws of Victoria, Australia and in the event that there is a legal dispute, Victorian courts will have non-exclusive jurisdiction.

Accessibility

The TAC strives to make this website accessible for disabled users. The TAC cannot guarantee that third party suppliers of content to this site meet the Victorian Government's Accessibility Standards.

The TAC is committed to further reviewing and improving the accessibility of the website. If you have any accessibility issues or feedback, please contact us.

Privacy policy

Privacy Statement 

The TAC is committed to protecting your privacy. Any personal information collected, handled, stored or disclosed about you through our online services will be managed in accordance with the Transport Accident Act 1986, Privacy and Data Protection Act 2014 and the Health Records Act 2001

Personal information means information or an opinion that is recorded about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. (Note: while information about site visits such as IP address is not considered personal information, TAC handles such information in accordance with its Privacy Policy.) 

This Privacy Statement applies to the TAC's website and online services. It does not cover other aspects of the operations of the TAC. The TAC has a comprehensive privacy policy of which this statement forms a part.

The TAC's role is to pay for treatment and benefits for people injured in transport accidents. It is also involved in promoting road safety in Victoria and in improving Victoria's trauma system. 

Collection and use of Personal Information 

The TAC will only collect and record personal information via this website if it is provided directly to us and is necessary for us to perform our functions or activities; for example the TAC will need to collect personal information, to send requested information, to provide a regular newsletter, or to act on feedback provided. In particular, personal information is collected in the following situations: 

  • when you send us an email; 
  • when you use our online services, such as completing a form electronically; 
  • when you register as a site user; 
  • when you provide feedback by email or by using the feedback form on our website.

Anonymity and the TAC's website 

Other than in the circumstances described above, the TAC intends to allow people to visit its website anonymously; that is without revealing their identity. 

Where people have cookies enabled, the TAC may collect some information about each site visit (see Cookies and Web beacons below). However, the TAC does not attempt to link this information to particular individual. 

If you do not have cookies enabled, and you do not register on the site or send an email, there will be no record of your visit to the TAC's website. 

Email 

How the TAC will use your email address 

If you give us your email address, it will be recorded and used solely for the purpose for which you have provided it. It will not be disclosed, added to a mailing list or used for any other purpose without your consent. 

Sending information to the TAC via email 

The Internet is an insecure medium and users should be aware that there are risks in transmitting information by email. Information sent via unencrypted email may be at risk of being intercepted, read or modified. 

The TAC will not forward personal or health information by internet email unless the TAC client has given specific consent to do so or the communication by email is necessary to comply with the TAC's obligations to a Court or Tribunal. 

Technical Information 

We collect technical information through the usage of click stream data for statistical purposes. Cookies and Web Beacons are used to understand site usage and usability. 

Click stream data 

When you visit our online services, the TAC makes a record of your visit. The following information, referred to as 'click stream data' in computer language, is logged by our server: 

  • your server address; 
  • your top level domain name (for example, .com, .gov, .au, .uk, etc); 
  • the date and time you visited our website or completed the online transaction; 
  • the pages you accessed and documents you downloaded; 
  • the type of browser you are using; and 
  • the address of the referring site (that is, the previous site you visited). 

All of this information is collected for statistical purposes to enable us to assess the number of visitors to the different sections of our site, determine what information is most and least used and help us make our site more useful to visitors. 

We do not actively seek to identify you. However, in the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect our server's logs. 

Use of Cookies 

When you visit our site, our server may generate a cookie. A cookie is a small piece of information (a text file) that a web server can place temporarily on your hard drive or web browser. It is used by your browser to identify the pages that you have visited on our site. A cookie is uniquely yours and can only be read by the server that gave it to you. 

The TAC may assign a 'unique identifier' to a cookie so that it can tell if a visit is from a new or repeat visitor. It may also use Cookies and Click stream data to identify the pages that are viewed by the same visitors and the frequency of those visits. 

Why are Cookies used? 

We use cookies to understand site usage and to improve the content and usability of our sites. We do not use cookies to collect personal information. Cookies, alone, do not reveal your email address or other personal information. You choose to provide this information by, for example, registering at our site. The information you provide may be linked to the data stored in the cookie. 

What is a Web Beacon? 

A web beacon is an often-transparent graphic image that is placed on a site (or in an email) and when used in combination with cookies, can monitor the behaviour of the user visiting the site (or sending the email). The type of information collected might include the Internet Protocol address of the computer that retrieved the image, the time the web beacon was viewed and for how long, the type of browser that retrieved the image and previously set cookie values. It does not identify you unless you have already identified yourself. 

Web beacons are also known as Web bugs, pixel tags or clear GIFs. 

Google Analytics

The TAC's websites use the Display Advertising features (Remarketing and Google Analytics Demographics and Interest Reporting) of Google Analytics, a web analytics service provided by Google, Inc. ("Google") that uses first and third party cookies that generate information about your use of the websites and how you got there amongst other things. This allows the TAC to report on demographics for understanding the TAC's site audiences and display advertisements viewed on the TAC's websites as you browse third party sites on the Google Display Network using Remarketing. 
If you do not wish this data to be collected with Google Analytics via the TAC's website, you can install the "Google Analytics Opt-Out Browser Add-On" so you are not tracked into Google Analytics. By using the TAC's websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For further information, please visit
google.com/privacy.html  

Security of Electronic Transmissions 

We take reasonable steps to secure the information transmitted to our online services. However, the nature of electronic transmissions is such that there is the possibility that a third party may observe this information whilst it is in transit. You may prefer to provide information by telephone or paper mail or in person. 

External Links 

When accessing external links provided on our site, it is recommended that you read the site-owners' privacy statement before disclosing your personal information. We do not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information outside of our site. 

Access and Correction 

If you: 

  • want to have access to the personal information (if any) that we hold about you; 
  • want to know more about what sort of information we hold, for what purposes and how we deal with that information;
  • believe that personal information that we hold about you is not accurate, complete and up to date; or
  • have concerns about your privacy rights,

please contact us.

How to Contact us 

If you have concerns about privacy or questions about the TAC's privacy policy you can contact the TAC's Information Privacy Officer on 1300 654 329 or 1800 332 556. 

More Detail 

The Your privacy and the TAC page of this website outlines the ten privacy principles and how we protect your privacy.

Page not found

We recently refreshed our website and we could not find the page you requested because:

  • we may have moved or deleted the file
  • the address of the page you are looking for may have moved
  • a link from another site may have been incorrect
  • a search engine listing may be out of date

You are able to return to the home page
or
use the updated Search feature to find what you are looking for

Page Archived

We recently updated our website content and we could not find the page you requested because:

  • we may have moved or deleted the file
  • the information may no longer be up to date or has been replaced
  • the address of the page you are looking for may have moved

You are able to return to the home page
or
use the Search feature to find what you are looking for

System Maintenance

Sorry but we are currently performing maintenance on the TAC website.

The website is still available, unfortunately some online forms are unavailable during the maintenance period

Please continue to browse the website or use the search tool above to find the information you are after

This maintenance is due to be completed by 9pm

We apologise for the inconvenience

TAC RSS Feed

An RSS file contains details of the latest items available within a website, it helps you keep up to date without having to check the site itself. Just click on the below link or copy and paste the feed url into your feed-reader or podcast software.

TAC combined RSS

RSS feed link TAC's combined RSS news Feed

Media releases RSS only

RSS feed link TAC's RSS news Feed

TAC blogs RSS only

RSS feed link TAC Blog RSS news Feed

New to RSS?

RSS puts you in control of the information you want delivered to your desktop. You can subscribe to RSS feeds from multiple web sites, scan through all their latest headlines in one place and directly access content of interest with a single click.

How do I use RSS?

There are many different ways to take advantage of RSS feeds:

  • as a separate desktop application
  • programs that integrate RSS with Mail Programs
  • programs that integrate with Instant Messaging
  • as part of a web based service (e.g. MyYahoo!, personalised Google homepage, MyMSN etc.)
  • Most browsers, including Firefox, Chrome, Opera and Safari automatically support RSS, without the need to paste the feed url into a separate reader.

There are a range of different newsreaders; many of which are free to install.