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 Refer to our useful hospitals forms and brochures page

Policies that relate to you

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Forms and brochures

 Refer to our hospital reporting and forms page for more informaiton.

Continence equipment prescription and order form: Hospital discharge Summary: 

This form is used to request continence (and related) equipment for TAC clients who are making the transition from hospital to the community. It requires an assessment of the client's current continence issues and routine as well as suggested goals regarding their bowel and/bladder management in future. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Outpatient Rehabilitation plan form Summary: 

This form is to be completed by a client's treating team within the rehabilitation facility they're staying to prepare for their outpatient therapy program. It sets goals for the client and outlines the action plan that will help them achieve these aims. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.

Victorian Paediatric Rehabilitation Services (VPRS) discharge summary Summary: 

This form is to be completed when a TAC clients (of child/adolescent age) receiving care from the Victorian Paediatric Rehabilitation Services (VPRS) is being discharged. It records the patient's ongoing care and rehabilitation plans.

VPRS and TAC Communication Guidelines Summary:  These guidelines have been developed to enable a joint collaboration of the TAC and VPRS, and to assist both organsations to support TAC clients who are receipt of VPRS.

How to invoice the TAC

As a minimum requirement, accounts sent to the TAC must display the information set out below, to ensure prompt payment. Please keep this information handy so you can refer to it when billing the TAC.

Before submitting an account, please ensure your client has an accepted TAC claim and, for accidents that happened before 14 February 2018, has met the medical excess, where relevant. Only the original account will be accepted. Only one patient may appear on each account. Duplicate accounts, statements or facsimiles will not be processed.

Accounts must be addressed to the TAC (not to the client). Please do not issue the TAC with receipts.

Billing the TAC

For more information and to view the fee schedule please visit

The following information must appear on accounts sent to the TAC. All accounts sent to the TAC must be marked 'tax invoice'. For further details on tax invoice requirements please visit

Payee details

TAC payee number

Payee billing address

Payee ABN

Payee payment address (if different to the payee billing address)

Payee facility name (for hospitals that have different campuses)

Patient details

Patient's TAC claim number, eg. 04/12345

Patient's family name and given name(s)

Patient's date of birth and date of transport accident

Patient's address (invoices are unable to be paid without this information)

Invoices are unable to be paid without the full patient details above included on the invoice.

Service details

Invoice number

Date of admission

Date of discharge

Total amount charged

ICD-10-AM code(s) for each injury and condition

Inpatient stay (to and from dates)

Please note: an emergency department facility fee is not payable with an inpatient stay (for example, if the patient is admitted to hospital the TAC will pay the inpatient stay, not the facility fee. Please check the patient wasn't admitted prior to invoicing the TAC for an ED facility fee).

Inpatient type:

  • Intensive care unit - ICU
  • Coronary care unit - CCU
  • High dependency unit - HIG
  • Acute ward - ACU
  • Psychiatric care - PSY
  • Rehabilitation - REH
  • Transitional living unit - TLS
  • Independent living unit

Theatre date(s), item numbers, qty and the amount for each service

Outpatient item number(s) (eg. PUB90)

Description of medication(s) including name, stranght and quantity (for example, Paracetamol, 500mg x 20).

For pharmacy items, the date of supply and if this was during an inpatient stay or at discharge

Prosthesis date(s) of service and billing code

Paramedical service with associated time code (for example, PUB20A = 15 mins, PUB20C = 45 mins, PUB20D = 1 hour).

Services which are subject to GST must be submitted on a GST compliant invoice

ICD-10-AM codes

ICD-10-AM codes must be assigned by a clinical coder and be based on documentation in the medical record.

For rehabilitation episodes/admissions

Must follow ACS 2104

A code for the primary reason for rehabilitation must be sequenced immediately after Z50

For acute episodes/admissions

If the principal diagnosis is a Z code, an additional ICD-10-AM code is required to identify the original injury for which the care was required

What to do if your account is not paid

If you have a query about an unpaid or returned account please call the TAC Customer Service Centre on 1300 654 329