Nursing

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Nursing services can be essential in helping our clients recover from their transport accident injuries.

We can pay the reasonable costs of nursing services, without prior approval, when they are required as a result of a transport accident injury.

Home nursing, training of other carers and travel are included, along with bush hospital nursing at the scene of an accident.

For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.

Here’s how to work with our clients, manage billing and payments and find out what we can and cannot pay for.

Register as a provider

You can provide nursing services if you are a nurse registered under the Health Practitioner Regulation National Law (e.g. AHPRA) to practice in the nursing profession (other than as a student).

If you would like to provide nursing services to our clients, please register using our online registration form.

Before the appointment

Does your patient have a TAC claim?

  • Yes – you can treat the patient immediately. You will need their claim number.
  • Not sure – call us on 1300 654 329 to check.

If you use LanternPay, you can also check your patient’s claim status online.

Does the medical excess apply?

If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.

Treating our clients

We can pay the reasonable costs of nursing services, without prior approval, when they are required as a result of a transport accident injury. Home nursing, training of other carers and travel are included, along with bush hospital nursing at the scene of an accident.

We can pay for:

  • Nursing consultations in the patient’s home.
  • Specialist training to others involved in the patient’s care, such as attendant care workers.
  • Nursing from a Bush Nursing Hospital to attend the scene of an accident while waiting for an ambulance to arrive.
  • Travel to conduct treatment in the community, where this is clinically justified. Travel time can be paid for travel to and from your practice address and your patient's residence. Where more than one patient is visited in a single travel period, total travel costs should be apportioned equally between patients.

Patients with a severe injury

  • If your patient has a severe injury, the discussion, referral and approval of services may form part of the independence planning process between your patient's treating team and our TAC coordinator.
  • If your patient already has an individualised funding package, nursing services may be included as part of that.
See: Guidelines – Nursing for complete details on what you can do to help your patient, and we can and cannot pay for.

Guidelines

Billing and payments

We pay for nursing services in line with the TAC fee schedule.

Fee schedules:

For more information, see: TAC Reimbursement Rates for Medical Services information sheet.

How to invoice us

Invoices can be submitted online via LanternPay, or mailed to us at:

Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001

For full details on invoicing and payments, see: How to invoice us.

Does the medical excess apply?

Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.

Other resources

FAQs

Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?

As a registered nurse, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record the TAC claim number or confirm that they have an accepted TAC claim – you can call us on 1300 654 329 to check.

How long will it take to get paid?

If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.

Our fees are higher than those listed in your fee schedule. What does this mean for the patient?

As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.

Talk to us

To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.