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As a domestic or gardening service provider, you can provide support to our clients when taking care of the home and garden has become difficult or impossible after a transport accident.

We can pay the reasonable costs of domestic and gardening services, without prior approval, for your client if they performed these tasks before their accident andare no longer able to, due to their transport injuries. Services can also be provided when the member of the household that performed these tasks has died as a result of the transport accident.

If you operate a cleaning or gardening business that is registered for GST you can provide services without written approval.

Otherwise you will need to contact us for written approval.  There are also some limits on the number of hours per week and the length of time that services can be provided.

Click on the links below to see the full Domestic and Gardening guideline, to view the fee schedule and to find any documents and forms you may need.

Domestic & Gardening Services Guidelines

This guideline should be read in conjunction with the general provider guideline: What do I need to know about working with the TAC?

Who can provide domestic and gardening services?

You can provide domestic and gardening services if:

  • You operate a cleaning or gardening business that is registered for GST.  If you are not registered for GST please contact us for written approval.

What we can pay for

We can pay the reasonable costs of domestic and gardening services, without prior approval, after a transport accident injury. We can pay for:

  • Regular and routine housework, such as cleaning, dusting, mopping and vacuuming.
  • Gardening, such as mowing, weeding, raking leaves and clipping hedges.

Prior approval is required for seasonal and occasional tasks such as gutter clearing, window cleaning and pruning. Please submit a quote to us for approval before performing these tasks.

Services can be paid for when:

  • Our client performed the domestic and gardening tasks before their transport accident, and
  • Our client is no longer able to perform these tasks due to their transport accident injuries, or
  • Our client (or their partner) has died as a result of their transport accident injuries.

How much we can pay

We pay for services in line with our fee schedules:

Preferred providers

A higher rate of payment is available for our preferred providers who can demonstrate:

  • That they hold public liability insurance and WorkCover insurance.
  • They agree to our terms and conditions.

For more information on applying to become a preferred provider, please email service_provider_registration@tac.vic.gov.au.

Other things to note

As employers, you – not us – are directly responsible for the safety of your workers in our client’s home. Our clients are responsible for advising you of any potential hazards in the home and taking reasonable steps to manage any risks within their control.

What we cannot pay for

We cannot pay for:

  • The cost of services that our client didn’t perform before the accident.
  • Tasks that our client received a salary or wage for before the accident.
  • Home services for a client absent from their primary residence for reasons other than a hospital admission due to their transport accident injuries.
  • Services performed by you if you have not been authorised by us.
  • Fees for services such as waste removal or tip fees.
  • Fees for cleaning products, materials or equipment required to perform domestic services.
  • Fees for heating materials such as wood.
  • Services requiring a permit which our client did not hold before the transport accident, such as a permit for collecting wood on state land.
  • Domestic services for a client living in a residential facility.

Fee Schedules

Home Service (Non Preferred Providers)

Effective 1 July 2018

For Home services provided on or after 1 July 2018 by a TAC 'non-preferred provider'
Service DescriptionTAC Item NumberMaximum Payment Rate
Child Care (per hour - for TAC registered providers)DS0010*$27.29
Garden Maintenance (per hour)DS0020*$34.71
House Maintenance (per hour)DS0021*$31.23
Domestic Services/Home Services (per hour) (Does not include House Maintenance or Garden Maintenance)DS0023*$31.23
Housekeeping (per hour)H601*$31.23
Housekeeping - for MAB claimants (per hour) (Claims prior to 1987) DS0036*$31.23

Invoice must state duration of service provided for each item in hours.
For more information about our invoicing requirements, please see How to invoice the TAC.

For Home services provided between 1 July 2017 and 30 June 2018 by a TAC 'non-preferred provider'
Service DescriptionTAC Item NumberMaximum Payment Rate
Child Care (per hour - for TAC registered providers)DS0010*$26.71
Garden Maintenance (per hour)DS0020*$33.97
House Maintenance (per hour)DS0021*$30.56
Domestic Services/Home Services (per hour) (Does not include House Maintenance or Garden Maintenance)DS0023*$30.56
Housekeeping (per hour)H601*$30.56
Housekeeping - for MAB claimants (per hour) (Claims prior to 1987) DS0036*$30.56

Invoice must state duration of service provided for each item in hours.
For more information about our invoicing requirements, please see How to invoice the TAC.

Home Service (Preferred Providers)

Effective 1 July 2018

For Home services provided on or after July 2018 by a TAC 'preferred provider'
Service DescriptionTAC Item NumberMaximum Payment Rate
Housekeeping (per hour)H600*$36.97
Domestic Services/Home Services (per hour)  (Does not include House Maintenance or Garden Maintenance)DS0018*$36.97
Child Care (per hour)  (for providers registered to provide these services)DS0005*$32.48
Complex Child Care (per hour) (for providers registered to provide these services)DS0011*$41.85
Housekeeping - for MAB claimants (per hour)  (Claims prior to 1987)DS0035*$36.97
Garden Maintenance (per hour)DS0015*$41.20
House Maintenance (per hour)DS0016*$36.97

Invoice must state duration of service provided for each item in hours.
For more information about our invoicing requirements, please see How to invoice the TAC.

For Home services provided between 1 July 2017 and 30 June 2018 by a TAC 'preferred provider'
Service DescriptionTAC Item NumberMaximum Payment Rate
Housekeeping (per hour)H600*$36.18
Domestic Services/Home Services (per hour)  (Does not include House Maintenance or Garden Maintenance)DS0018*$36.18
Child Care (per hour)  (for providers registered to provide these services)DS0005*$31.79
Complex Child Care (per hour) (for providers registered to provide these services)DS0011*$40.96
Housekeeping - for MAB claimants (per hour)  (Claims prior to 1987)DS0035*$36.18
Garden Maintenance (per hour)DS0015*$40.32
House Maintenance (per hour)DS0016*$36.18

Invoice must state duration of service provided for each item in hours.
For more information about our invoicing requirements, please see How to invoice the TAC.

Forms and brochures

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Working with the TAC

Below you will find information relevant to all providers about working with TAC clients, including:

  • How to register
  • Approvals process
  • Travel
  • Compliance requirements
  • Medical excess (for accidents before 14th February 2018)
  • Requests for further information
  • Subsequent, pre-existing and non-accident related injuries
  • Treatment by a family member
  • How to get paid
  • What we cannot pay for

Click on the General Provider guideline below to find out more.

General Provider Guidelines

If you are a registered TAC provider, you can provide treatment and services to our clients when they:

  • Are required as a result of a transport accident injury.
  • Are safe and effective.
  • Promote recovery, functional independence or self-management.

How to register as a provider

To register, you may:

During the registration process you may be asked to provide evidence of your qualification or other documentation requested by us.

What we can pay for

Approved services

The following services are approved for all our clients:

  • ambulance
  • hospital (including surgery for the first three months from the date of accident)
  • medical  (including medical imaging)
  • pharmacy
  • allied health
  • mental health
  • domestic services and gardening
  • interpreting services
  • equipment under $1,000

We do not require requests, clinical notes or reports before we will pay for the above services.

Other services

We must approve in writing any services not listed above.

Requests for approval must be in writing from an appropriately qualified health professional and include the following information:

  • claim number
  • transport accident injury being treated
  • type of treatment or service being requested
  • rationale as to why it is required
  • proposed date of the service/treatment
  • number of services proposed or expected duration
  • date treatment will be reviewed
  • functional goals/outcome measure that will be used to evaluate the treatment
  • self-management strategies in place

We will consider the principles of the Clinical Framework when considering whether a treatment or service request is reasonable and appropriate. We will then respond to written treatment and service requests as set out in our TAC Service Charter.

Travel

We can pay the reasonable cost of travel without prior approval where:

  • It is clinically justified for you to conduct treatment in the community, or you are the most appropriate option in that locality, and
  • The treatment has an associated scheduled fee/item number.

The following requirements apply:

  • Travel time will only be paid for travel to and from your practice address and the patient’s residence or place of appointment.
  • Where you visit more than one TAC client in a single travel period, total travel costs should be split equally for each.
  • If you book multiple appointments on the same day, please organise them efficiently, as we cannot pay for down time between appointments.
  • When invoicing for travel, keep a record of travel details – points of origin, destination and duration of travel – in case we need it.

Other things to note

As providers, you are expected to:

Health professionals should also follow the principles of the Clinical Framework for the Delivery of Health Services (Clinical Framework) into their clinical practice. This is based on the following principles:

  • Measurement and demonstration of the effectiveness of treatment.
  • Adoption of a biopsychosocial approach.
  • Empowering the client to manage their injury.
  • Implementing goals focused on optimising function, participation and/or return to work/health.
  • Base treatment on best available research evidence.

Medical excess (applies to accidents before 14th February 2018)

Client's whose accidents occurred prior to 14th February 2018 are required to pay the first $629 of treatment costs for medical services (excluding hospital and ambulance) before the TAC can fund their ongoing treatment unless:

  • the client or an immediate family member were admitted to hospital as an inpatient; or
  • an immediate family member dies as a result of the transport accident.

If a TAC client hasn't reached the medical excess, you need to invoice them directly for any medical treatment and services they receive. Bulk billed services can be used to reach the medical excess amount.

Once the client has provided a declaration to the TAC that they have reached their medical excess, you can begin invoicing the TAC directly.

You can find out if a client is subject to medical excess by:

  • using the medical excess tool
  • checking if they are available to invoice using Lantern Pay
  • checking client correspondence via the client’s letter or myTAC app

When further information is needed

In some cases we may contact your patient or yourself to seek further information about the treatment or service. We will send in writing any requests for reports or information.

We can release a treatment report to the client, another health practitioner or the client's legal representative upon receipt of a verbal or written request from a client or their legal representative.

If you are a health practitioner, clinical notes will be paid for in accordance with Schedule 2 of the Health Records Regulations 2012 and under the guidelines set out in the Health Records Act 2001.

See the relevant provider guideline or policy for information relevant to these services.

Subsequent, pre-existing and non-accident related injuries

Notify us if your patient has sustained a subsequent or exacerbation of an existing injury.

  • Where a pre-existing injury has become aggravated as a result of a transport accident, we will fund treatment for the exacerbation of that injury.
  • When a patient is being treated for non-accident related injuries at the same time as accident related injuries, you may only invoice us for the treatment relating to the patient’s accident related injury.
  • We will only accept liability for an injury sustained after the transport accident if it is established that a patient’s subsequent injury is a direct result of the injury or injuries originally sustained in the transport accident.

Treatment by an immediate family member

We cannot pay for treatment or services provided by a member of a client’s immediate family, unless exceptional circumstances exist such as:

  • Treatment was provided in an emergency situation.
  • A client resides in a remote area and the distance to access an alternative health care professional is excessive.

When the TAC client has been treated by a family member, care should be transferred to another suitably qualified healthcare professional as soon as practicable.

How to get paid

Use LanternPay

If you’re an eligible provider, LanternPay lets you:

  • check if your patient or client has a TAC approved claim.
  • submit invoices online.
  • view payment decisions immediately.
  • receive payment the next business day.

To find out more about LanternPay and to register, watch our short video or visit www.lanternpay.com/TAC.

Mail your invoice

You may also invoice us by mail. Services subject to GST must be submitted on a GST compliant invoice. Your invoice must include:

payee details

  • group/company/agency
  • ABN
  • TAC payee number (if you have one)
  • billing address and practice/clinic address

client details

  • given and family names
  • TAC claim number

service details

  • name of service provider and Medicare number (if applicable)
  • date of service and time of service (if applicable)
  • TAC item number as per the TAC fee schedule
  • duration of service
  • itemised fee
  • service location (if different to practice address)
  • total charge for invoiced items

If multiple providers are required on one invoice, you must clearly identify the service listed under each service provider. Duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.

Send your invoice to:

Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE   VIC   3001

Payment dates

We process invoices each week. Payment will be made to your bank account.

Is this your first TAC invoice?

In order to receive payment in your bank account, please complete an EFT/Direct Deposit Authority form.

Note:

Invoices you submit to us should accurately reflect the goods and/or services that have been provided. Inaccurate, inappropriate or fraudulent invoicing may result in requests for supporting documentation, prosecution, recovery of inappropriately paid funds or other actions.

If you become aware of an error in your invoicing for services provided to our clients, or where there is a concern over the accuracy of the payments that we have made, contact us on 1300 654 329 to rectify the situation.

What we cannot pay for

Services

We cannot pay for:

  • Services for a person other than the client (except for family counselling where applicable).
  • Services subcontracted to, or provided by, a non-registered provider.
  • Services provided outside the Commonwealth of Australia.
  • Services where there is no National Health and Medical Research Council level 1 or 2 evidence that they are safe and effective. See: Non-established, new or emerging treatments and services policy.

Expenses and travel

We cannot pay for:

  • The cost of telephone calls and telephone consultations between providers and clients, and between other providers, including hospitals. The exception is GPs coordinating return to work programs approved by us.
  • Downtime between appointments or travel expenses unrelated to a consultation.

Invoices

We cannot pay for:

Reports

We cannot pay for:

  • The same medical report provided more than once – for example, a re-issue of a previous report or multiple copies.
  • A consultation used for the purposes of preparing a medical report. When we request a report, please complete it using your existing clinical notes.