Policies that relate to you
How to invoice the TAC
When invoicing for services provided to a TAC client, it's important to include the below information. This will help ensure prompt and accurate payment.
Invoicing information required
- TAC payee number (this will be advised once the TAC has received your initial invoice for services. This number will then be required for future invoicing)
- Payee billing address
- Payee practice/clinic address - if different to your billing address
- Family name and given name/s
- Patient's TAC claim number for example 04/12345. If this is unknown, please use your patients date of birth and date of the transport accident
- Name of health professional /service provider
- Date of service
- Time of service if more than one service was provided on the same day
- TAC item number and description - as per the TAC fee schedule
- Duration of each service
- Itemised fee for each service
- Service location - if different to the practice/ clinic address
- Total charge for invoiced items
- Services which are subject to GST must be submitted on a GST compliant invoice
If you require multiple providers on the one invoice you must be clearly identify the service listed under each health professional/service provider.
You can also use this invoice template XLS, 0.03MB to assist you in preparing your invoices.
Submitting your invoice
Online invoice submission
You can now process TAC payments through LanternPay, a digital solution that allows you to submit paperless invoices, view payment decisions immediately, and receive payment the next business day. You can also see in real time if a client has a TAC-approved claim.
To sign-up to LanternPay, visit www.lanternpay.com/TAC.
Invoices by post
Please send an original copy of your invoice to the below address. Please note duplicate accounts, such as statements, photocopies or facsimiles will not be processed for payment.
Transport Accident Commission (TAC)
GPO Box 2751
MELBOURNE VIC 3001
Payment of invoices
Electronic Funds Transfer (EFT) is our preferred method of payment. Please complete the EFT/ Direct Deposit Authority form to help ensure the prompt payment of invoices.
Additional information required for:
Common Law, VCAT, s.93 and recoveries. Please refer to the TAC's letter of instruction for this information.
If you have further invoicing or payment queries please contact us.
Certificate of Capacity
The Certificate of Capacity form is for authorised providers to provide information about their TAC patient's transport accident conditions and to assess and certify their capacity for work as a result of these injuries.
Information you provide on a TAC certificate of capacity helps us make claim decisions to better support your patient's independence, recovery and return to work. When you accurately complete a certificate of capacity you provide critical information about your patient's injuries and their capacity for work and help to facilitate better outcomes for your patient.
Download the Certificate of Capacity form.
Or find out more about completing the Certificate of Capacity here.
Refer to our helpful range of clinical resources when treating your patient
Forms and brochures
Additional forms and brochures when treating your patient are also available.
The form is for chiropractic service providers to provide an overview of the client's current status, including ongoing improvements and any barriers to recovery that exist. The separate 'notes' document in this section provides additional instructions and clarification to help complete the form.
Gym/Swim program: evaluation form (for Provider use only) Summary:
This form is for reporting the progress of clients participating in TAC-funded gym, swimming and pilates programs as part of their rehabilitation.
Independence Plan - Information for providers Summary:
Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.