Physiotherapist

As physiotherapists, you play an important role in helping our clients recover from their transport accident injuries.

We can pay the reasonable costs of your patient’s physiotherapy, without prior approval, when it is required as a result of a transport accident injury.

Patient consultations, travel, exercise programs and equipment are also covered, with some exceptions. For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.

If your patient's accident was prior to 14th February 2018 they may need to meet the medical excess before you can invoice the TAC for treatment.

As part of your patient’s treatment, you can:

  • Complete certificates of capacity to assess and certify your patient’s capacity for work.
  • Provision of basic equipment under $1000. Our approval is required for equipment above $1000 and specialised equipment. Use the Equipment Prescription Form to submit written requests.
  • Refer patients to pain management programs and services.
  • Refer patients to gym/swim programs and exercise physiology services.
  • Conduct workplace assessments and reports, where requested by us.

Please note that the Early Intervention Physiotherapy Framework (EIPF) program is no longer taking new registrations.  We are in the process of reviewing the physiotherapy fee schedule and service model. Current registered EIPF physiotherapists can continue to bill at the EIPF rates.

Further information about the new model will be provided in June 2018.  In the meantime, please contact Lidia Stojanovski if you have any queries about the EIPF program.

Here’s how to work with our clients, manage billing and payments and find out what we can and cannot pay for.

Register as a provider

You can provide physiotherapy services if you are registered under the Health Practitioner Regulation National Law (e.g. AHPRA) to practice in the physiotherapy profession (other than as a student).

If you would like to provide physiotherapy services to our clients, please register using our online registration form.

Before the appointment

Does your patient have a TAC claim?

  • Yes – you can treat the patient immediately. You will need their claim number.
  • Not sure – call us on 1300 654 329 to check.

If you use LanternPay, you can also check your patient’s claim status online.

Does the medical excess apply?

If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.

Treating our clients

We can pay the reasonable costs of your patient’s physiotherapy, without prior approval, when it is required as a result of a transport accident injury. Patient consultations, travel, exercise programs and equipment are also covered, with some exceptions. For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.

See: Guidelines – Physiotherapy for a complete list of what we can and cannot pay for.

Other things you may need to do

As part of your patient’s treatment, you can:

  • Complete certificates of capacity to assess and certify your patient’s capacity for work.
  • Refer patients to pain management programs and services.
  • Refer patients to gym/swim programs and exercise physiology services.
  • Conduct workplace assessments and reports, where requested by us.

Extended consultations

Does your patient have one or more of the following:

  • significant acquired brain injury
  • spinal cord injury
  • lymphoedema
  • severe burns
  • complex and multi-site orthopaedic injuries.

If yes – extended consultations can be funded for patients who need treatment beyond that of a standard consultation. Prior approval is required for all extended consultations.

If no, and your patient has a severe injury that is not listed above, please call us to discuss this.

Physiotherapy consultations should be delivered in line with the principles of the Clinical Framework for the Delivery of Health Services.

Equipment and orthoses

We can pay for the assessment, recommendation and supply of external orthoses, and provision of basic equipment under $1,000.

Our approval is required for equipment above $1,000 and specialised equipment. Use the Equipment Prescription Form to submit written requests.

Guidelines

Reporting, forms and templates

You do not need to send reports to us unless we ask you to, but you should ensure you are recording your patient’s baseline outcome measures.

We may request the following forms and reports be completed:

Use this form to report the progress of patients participating in gym, swimming and pilates programs funded by us as part of their rehabilitation.

Use this form to report on the progress and/or effectiveness of your client's physiotherapy treatment, prognosis and self-management plan.

Complete and submit this form if we request a TNP.  A Treatment Notification Plan (TNP) reports on your client's clinical diagnoses, proposed treatment plan, self-management strategies and outcome measures.

Outlines for physiotherapists our criteria for these injuries.

Billing and payments

Fee schedules

We can pay for services in line with our fee schedules:

Other fee schedules that may be relevant to you:

How to invoice us

Invoices can be submitted online via LanternPay, or mailed to us at:

Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001

For full details on invoicing and payments, see: How to invoice us.

Does the medical excess apply?

Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.

Billing and payments

Fee schedules

We can pay for services in line with our fee schedules:

Other fee schedules that may be relevant to you:

How to invoice us

Invoices can be submitted online via LanternPay, or mailed to us at:

Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001

For full details on invoicing and payments, see: How to invoice us.

Does the medical excess apply?

Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.

Other resources

FAQs

Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?

As a registered allied health provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record the patient’s TAC claim number or confirm that they have an accepted TAC claim - you can call us on 1300 654 329 to check.

How long will it take to get paid?

If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.

My fees are higher than those listed in your fee schedule. What does this mean for my patient?

As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.

Talk to us

To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.

Early Intervention Physiotherapy Framework

The Early Intervention Physiotherapy Framework (EIPF) is a physiotherapy model that focuses on early intervention to maximise return to work and health outcomes. The EIPF supports physiotherapists in their clinical practice through training and increased fees in the early stages of treatment following an injury.

Click on the link below to find out how to register as a EIPF provider.

Early Intervention Physiotherapy Framework

Please note that the Early Intervention Physiotherapy Framework (EIPF) program is no longer taking new registrations.  We are in the process of reviewing the physiotherapy fee schedule and service model. Current registered EIPF physiotherapists can continue to bill at the EIPF rates.

Further information about the new model will be provided in June 2018.  In the meantime, please contact Lidia Stojanovski if you have any queries about the EIPF program.

Further information