Social Worker

As social workers, you play an important role in helping our clients recover from their transport accident injuries.

We have approved, and can pay, the reasonable costs of social work services when they are required as a result of a transport accident injury.

Client consultations, group treatment and case management are covered. Family counselling is also covered.

Here’s how to work with our clients, manage billing and payments and find out what we can and cannot pay for.

Register as a provider

You can provide services if you are a qualified social worker who is eligible for full membership of the Australian Association of Social Workers (AASW).

If you would like to provide services to our clients, please register using our online registration form.

Before the appointment

Does your client have a TAC claim?

  • Yes – you can treat the client immediately. You will need their claim number.
  • Not sure – call us on 1300 654 329 to check.

If you use LanternPay, you can also check your patient’s claim status online.

Does the medical excess apply?

If your client's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your client’s medical excess status.

Treating our clients

We can pay the reasonable costs of social work services, without prior approval, when they are required as a result of a transport accident injury. Client consultations, group treatment and case management are covered. Family counselling is also covered.

See: Guidelines – Social Worker for a complete list of what we can and cannot pay for.

If your client has a severe injury, the discussion, referral and approval of services may form part of the independence planning process between the patient's treating team and our TAC coordinator. If your client already has an individualised funding package, social work services may be included as part of that.

Guidelines

Reporting, forms and templates

You do not need to send reports to us unless we ask you to, but you should ensure you are recording your patient’s baseline outcome measures.

Billing and payments

Fee schedules

We can pay for services in line with our fee schedules:

How to invoice us

Invoices can be submitted online via LanternPay, or mailed to us at:

Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001

For full details on invoicing and payments, see: How to invoice us.

Does the medical excess apply?

Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your client’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your client. You may be able to bill your client’s private health insurance for the treatment.

Other resources

Other resources

FAQs

Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?

As a registered allied health provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record the TAC claim number or confirm that they have an accepted TAC claim - you can call us on 1300 654 329 to check.

How long will it take to get paid?

If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.

My fees are higher than those listed in your fee schedule. What does this mean for my client?

As we can only pay according to our fee schedules, you will need to invoice your client for any difference. Your client may have private health insurance they can utilise. Alternatively, you can elect to treat your client at the cost of our fee schedules.

Talk to us

To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.