As acupuncturists, you play an important role in helping our clients recover from their transport accident injuries.
|We can pay the reasonable costs of your patient’s acupuncture in line with our fee schedule, without prior approval, immediately after a transport accident when it is required as a result of a transport accident injury.|
Acupuncture services and the provision of equipment are covered, with some restrictions.
We will review our client’s treatment to ensure it’s reasonable, clinically justified, outcome focused and in line with the Clinical Framework. We'll ask you and our client for information during these reviews and may temporarily stop funding treatment if we don’t receive it. When requested, you must complete the Allied health treatment and recovery plan and return it to us.
Reviews help us understand our client’s injuries, treatment needs and goals and how to best support them to get their life back on track. After a review we’ll let you and our client know the decision regarding further treatment.
If your patient's accident was prior to 14th February 2018 they may need to meet the medical excess before you can invoice the TAC for treatment.
Register as a provider
You can provide acupuncture services if:
- You are registered as a Chinese medicine practitioner in the Division of Acupuncturists under the Health Practitioner Regulation National Law, or
- Your registration is endorsed under section 97 of the Health Practitioner Regulation National Law as being qualified to practice as an acupuncturist. For example, if you are endorsed by the Osteopathy or Physiotherapy Boards of Australia.
Before the appointment
Does your patient have a TAC claim?
- Yes – you can treat the patient immediately. You will need their claim number.
- Not sure – call us on 1300 654 329 to check.
If you use LanternPay, you can also check your patient’s claim status online.
Does the medical excess apply?
If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.
Has there been a gap in treatment?
If our client has not received treatment or services from you within the last 6 months for their transport accident injuries they will need to seek approval from us before we will pay for further treatment. Ask our client for a copy of their approval (letter, email or myTAC message) before providing treatment.
Treating our clients
We can pay the reasonable costs of your patient’s acupuncture, without prior approval, immediately after a transport accident when it is required as a result of a transport accident injury. We can pay for acupuncture consultations, including lasers and dry needling techniques.
For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.
See: Guidelines - Acupuncture for a complete list of what we can and cannot pay for.
Reporting, forms and templates
You do not need to send reports to us unless we ask you to, but you should ensure you are recording your patient’s baseline outcome measures.
We may request the following plan be completed:
Billing and payments
We can pay for services in line with our fee schedules:
How to invoice us
Invoices can be submitted online via LanternPay, or mailed to us at:
Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001
For full details on invoicing and payments, see: How to invoice us.
Does the medical excess apply?
Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.
Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?
As a registered allied health provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record their TAC claim number or confirm that they have an accepted TAC claim - you can call us on 1300 654 329 to check.
How long will it take to get paid?
If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.
My fees are higher than those listed in your fee schedule. What does this mean for my patient?
As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.
Talk to us
To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.