A future where every journey is a safe one

Disability service providers

Suspect neglect or abuse of our clients?

The Transport Accident Commission (TAC) has a dedicated phone number and web page to assist people to report abuse, neglect or quality of care issues of people with a disability.

Phone: 1800 931 233
Email: reportabuse@tac.vic.gov.au
Web: tac.vic.gov.au/reportabuse

The report line is open 9am to 5pm Monday to Friday. The TAC encourages clients, family, carers and service providers to call or visit tac.vic.gov.au/reportabuse if they have concerns for any TAC client.

This is a referral and information service, in an emergency always call 000.

Zero tolerance to abuse

Serious Incident Reports

Reporting serious incidents and alleged abuse of TAC clients is mandatory for our registered disability service providers.

By reporting and analysing serious incidents, our disability service providers can reflect on the care they provide our clients and consider how to continue improving these services.

Fire Safety Awareness

Fire safety awareness training is mandatory for disability service providers. Learn more about Fire safety awareness training

Attendant Care

Our attendant care providers support clients to achieve their independence goals in daily living activities, therapy support, personal and domestic skills retraining and community access skills.

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Independence - An Overview for Providers

The TAC's Independence model is based on person centered planning, focusing on clients' needs, abilities and strengths and supporting clients' inclusion into the community – immediately and in the longer term.

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Quality of care

The TAC takes a zero tolerance approach to the neglect and abuse of our clients.  Our disability providers are required to complete a robust registration process to ensure they provide a high standard of care to our clients.

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Invoices, Payment and Policies

Use LanternPay for fast processing and next-day payment, or you can invoice us manually for weekly payment. Payment is made according to our approved fee schedules and provider guidelines.

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Serious Incident Form

Reporting serious incidents and alleged abuse of TAC clients is mandatory for our registered disability service providers.

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Individualised Funding

Individualised Funding enables our clients to organise and pay for the services they need to achieve their goals and maximise their independence after an accident.

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Subscribe for Provider updates

Want to stay across what's happening at the TAC and in the disability sector? Subscribe to the TAC's e-newsletter here.

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