As an audiologist, you play an important role in helping our clients with hearing and balance issues resulting from their transport accident injuries.
|We have approved, and can pay, the reasonable costs of your patient’s audiology services when they are required as a result of a transport accident injury.|
Audiology assessments and reviews, audiograms, air conduction, impedance audiograms and the provision of equipment are included, with some restrictions.
For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process. If your patient's accident was prior to 14th February 2018 they may need to meet the medical excess before you can invoice the TAC for treatment.
Here’s how to work with our clients, manage billing and payments and find out what we can and cannot pay for.
Register as a provider
You can provide audiology services if you are an audiologist who is clinically certified by Audiology Australia.
If you would like to provide audiology services to our clients, please register using our online registration form.
Before the appointment
Does your patient have a TAC claim?
- Yes – you can treat the patient immediately. You will need their claim number.
- Not sure – call us on 1300 654 329 to check.
If you use LanternPay, you can also check your patient’s claim status online.
Does the medical excess apply?
If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.
Treating our clients
We can pay the reasonable costs of your patient’s audiology services, without prior approval, when required as a result of a transport accident injury. We can pay for audiology assessments and reviews, audiograms and airconduction, impedance audiograms and equipment under $1,000. For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.
We can pay for the provision of basic equipment under $1,000.
Approval is required for equipment above $1,000 or specialised equipment. Use the Equipment Prescription Form to submit written requests.
Reporting, forms and templates
You do not need to send reports to us unless we ask you to, but you should ensure you are recording your patient’s baseline outcome measures.
Complete this form to request hearing devices:
Billing and payments
We can pay for services in line with our fee schedules:
How to invoice us
Invoices can be submitted online via LanternPay, or mailed to us at:
Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001
For full details on invoicing and payments, see: How to invoice us.
Does the medical excess apply?
Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.
Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?
As a registered allied health provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record their TAC claim number or confirm that they have an accepted TAC claim - you can call us on 1300 654 329 to check.
How long will it take to get paid?
If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.
My fees are higher than those listed in your fee schedule. What does this mean for my patient?
As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.
Talk to us
To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.