A future where every journey is a safe one

Audiologist

As an audiologist, you play an important role in helping our clients with hearing and balance issues resulting from their transport accident injuries.

We have approved and can pay the reasonable costs of your patient's audiology services, in line with our fee schedule, immediately after a transport accident when they are required as a result of a transport accident injury.

Audiology assessments and reviews, audiograms, air conduction, impedance audiograms and the provision of equipment are included, with some restrictions.

We will review our client’s treatment to ensure it’s reasonable, clinically justified, outcome focused and in line with the Clinical Framework. We'll ask you and our client for information during these reviews and may temporarily stop funding treatment if we don’t receive it. Reviews help us understand our client’s injuries, treatment needs and goals and how to best support them to get their life back on track. After a review we’ll let you and our client know the decision regarding further treatment.

For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.  If your patient's accident was prior to 14th February 2018 they may need to meet the medical excess before you can invoice the TAC for treatment.

Here’s how to work with our clients, manage billing and payments and find out what we can and cannot pay for.

Register as a provider

You can provide audiology services if you are an audiologist who is clinically certified by Audiology Australia.

If you would like to provide audiology services to our clients, please register using our online registration form.

Before the appointment

Does your patient have a TAC claim?

  • Yes – you can treat the patient immediately. You will need their claim number.
  • Not sure – call us on 1300 654 329 to check.

If you use LanternPay, you can also check your patient’s claim status online.

Does the medical excess apply?

If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.

Has there been a gap in treatment?

If our client has not received treatment or services from you within the last 6 months for their transport accident injuries they will need to seek approval from us before we will pay for further treatment. Ask our client for a copy of their approval (letter, email or myTAC message) before providing treatment.

Treating our clients

We can pay the reasonable costs of your patient’s audiology services, without prior approval, immediately after a transport accident when required as a result of a transport accident injury. We can pay for audiology assessments and reviews, audiograms and airconduction, impedance audiograms and basic equipment. For patients with a severe injury, the discussion, referral and approval of services may form part of the independence planning process.

See: Guidelines - Audiology for a complete list of what we can and cannot pay for.

Equipment

We can pay for the provision of basic equipment.

Approval is required for specialised equipment. Use the Equipment Prescription Form to submit written requests.

Guidelines

Reporting, forms and templates

You do not need to send reports to us unless we ask you to, but you should ensure you are recording your patient’s baseline outcome measures.

Complete this form to request hearing devices:

Billing and payments

Fee schedules

We can pay for services in line with our fee schedules:

How to invoice us

Invoices can be submitted online via LanternPay, or mailed to us at:

Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001

For full details on invoicing and payments, see: How to invoice us.

Does the medical excess apply?

Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.

Other resources

FAQs

Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?

As a registered allied health provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record their TAC claim number or confirm that they have an accepted TAC claim - you can call us on 1300 654 329 to check.

How long will it take to get paid?

If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.

My fees are higher than those listed in your fee schedule. What does this mean for my patient?

As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.

Talk to us

To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.