You can provide dental services if you are a dentist registered under the Health Practitioner Regulation National Law (e.g. AHPRA or the Dental Board of Australia) to practice in the dental profession (other than as a student).
You can provide dental technician services if you are a dental technician with the minimum qualification of a diploma of dental technology.
If you would like to provide medical practitioner services to our clients, please register using our online registration form.
Does your patient have a TAC claim?
- Yes – you can treat the patient immediately. You will need their claim number.
- Not sure – call us on 1300 654 329 to check.
If you use LanternPay, you can also check your patient’s claim status online.
Does the medical excess apply?
If your patient's accident occurred prior to 14th February 2018 they may need to meet the medical excess before you can invoice us for their treatment. Call us on 1300 654 329 to check your patient’s medical excess status.
We can pay the costs of your patient’s dental services in line with our fee schedule, without prior approval, when they are required as a result of a transport accident injury.
Please note that if your fees are greater than the TAC’s published rates we request you let the client know there will be an out of pocket expense. Clients can contact us to discuss options if the out of pocket costs will prohibit treatment or services from going ahead.
General dental services:
- diagnostic services
- preventative services
- adjunctive general services
- restorative services
- associated dental services to adjoining teeth
Specialist dental services:
- temporomandibular joint therapy
Bridges, crowns and restorative services:
- dental implants
- implant based bridge maintenance
- crown and bridgework
- In-room oral surgery.
- Surgical procedures, when performed in the hospital in the first three months from the date of accident. See: Medical Practitioner guideline.
Dental technician services:
- A partial or full denture.
- Relining of a full denture.
- A mouth guard.
- Repair to, or replacement of, a client’s denture that was damaged or lost in the transport accident.
Dental technician services needing prior approval:
- Dental implants.
- Oral and maxillofacial surgery that is not performed in the first three months following the accident. See the Medical Practitioner guideline.
Certificate of Capacity
You may be required to assess your patient’s capacity and complete a Certificate of Capacity. See: Certificate of Capacity Resources.
Patients with a severe injury
- If your patient has a severe injury, the discussion, referral and approval of services may form part of the independence planning process between the treating team and our TAC coordinator.
- If your patient already has an individualised funding package, dental services may be included as part of that.
In some cases we may contact you regarding your patient’s treatment and services. We may send you a customised request for a report and ask you to include information regarding the patient’s history, diagnosis, prognosis, progress, outcomes, capacity for work and medical management. You only need to provide a report when we request it.
We may request the following forms and reports be completed:
Use this form, when requested by us, to report damage caused to a patient's teeth and mouth as a result of their transport accident, and to propose a treatment plan.
Use this form, when requested by us, to report damage caused to a patient's jaw or face as a result of their transport accident, and to outline the treatment given.
We pay for dental services in line with the Dental fee schedule.
Does the medical excess apply?
Accidents that occurred before 14 February 2018 may be subject to the medical excess. Call us on 1300 654 329 to check your patient’s medical excess status. If the excess is applicable, and hasn’t yet been reached, you will need to request payment from your patient. You may be able to bill your patient’s private health insurance for the treatment.
How to invoice us
Invoices can be submitted online via LanternPay, or mailed to us at:
Transport Accident Commission (TAC)
GPO Box 2751
Melbourne Vic 3001
Can I treat your client and bill you afterwards – or do I first have to be a registered TAC provider?
As a registered medical provider, you don’t need to register with us before treating our clients. However we prefer that you complete our simple online registration form before you invoice us. Make sure you record the TAC claim number or confirm that they have an accepted TAC claim – you can call us on 1300 654 329 to check.
How long will it take to get paid?
If you submit your invoice using LanternPay, you will be paid the next business day. If you submit your invoice by post, payments are made weekly.
My fees are higher than those listed in your fee schedule. What does this mean for my patient?
As we can only pay according to our fee schedules, you will need to invoice your patient for any difference. Your patient may have private health insurance they can utilise. Alternatively, you can elect to treat your patient at the cost of our fee schedules.
To ask questions, get help or provide feedback, call us on 1300 654 329 or use our online contact form.